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Rated 3.9 out of 5 by 283 reviewers.
Rated 2 out of 5 by It was awful We were in room 170. At 7am in the morning a group of rowdy demonstrators were outside our window and woke us up.. We called the front desk and they refused to call the police. I called the police and they never came as it turns out the demonstrators were your union people. We went to the lobby to go to breakfast and had to wear coats at breakfast because the front desk would not close the front doors the union had opened. We feel the front desk should have told us in advance that there would be union people demonstrating at 7am so we could have made other arrangements. You people shoudl be ashamed. I asked to be called by your manager which never happened. Actually I do not blame her as we know there were other cranky guests who were very nice. December 13, 2012
Rated 2 out of 5 by Inferior room. We have stayed at this property previously and felt that it was the best choice for the area. This weekend we reserved an upgraded room to find that the 'upgrade' was about 25 sq ft of bar area. The tv remote didn't work consistently and the a/c fan ran only at high - all night long. The price was astronomical and we expected at least a sitting area. One would pay that amount for a room in San Francisco, not Petaluma (chickens and cows, don't try to sell me on wine country). Totally disappointed and will not be returning. July 22, 2013
Rated 2 out of 5 by Would Not Patronize Again I made this reservation because we became aware of the need to travel to the area at the last minute, and it came up as one of the few places available. The price for a very ordinary room was around $350 for one night, and this was to include a $25 prepaid debit master card, and some sort of coca cola cooler deal. The master card was in the room when we returned that night in an envelope shoved under our door. The soda deal never materialized. We got very little for a lot of money, including a hotel that looks like it's overdue for some renovation and sprucing up. The internet connection in the room was very iffy, and kept working or needing re-setting. The places we customarily patronize in the Marin/Sonoma Counties area offer much more for half the price. We won't be coming back. August 19, 2013
Rated 2 out of 5 by Disappointed As an SPG member for a number of years now, we expected a little better room, our view was the backside of the air conditioning units and I do not believe the hotel was full. The carpet was badly stained, housekeeping did not leave us any wash cloths one day, they did not leave us coffee cups and condiments the second day, but the worst was finding someone's very large toe nail in our bed. I expect more than this from a Sheraton. We were very disapointed February 10, 2014
Rated 5 out of 5 by Bob Saved the Night! I'd booked a room at a different hotel and was appalled at the condition of the room. It was after midnight, but when I called to see if there was any availability at the Sheraton, Bob, the front desk manager, quickly helped me book a room. He was kind enough to upgrade the room and had someone help me with my bags. His compassion for my experience and efficient handling of the reservation made a big difference for me. The room was comfortable, clean and quiet. Had a great stay! August 9, 2013
Rated 2 out of 5 by Very Underwhelming Sonoma Wedding My wife and I stayed here for a wedding in Sonoma...but were not impressed from the beginning. The hotel was just underwhelming. The rooms were just plain, the bedding harsh with actual comforter/mattress exposed, and the basics of the basics in toiletries. The staff kept doors propped open (house keeping, supplies, maintenance, etc) so as you walked down the hall to the elevator you were forced to see "behind the curtains"... July 17, 2014
Rated 5 out of 5 by Lovely hotel! I started my stay in Sonoma County at a different hotel and quickly transferred to the Sheraton. The hotel is wonderful. My only suggestion is for those of use that rise and depart early and want coffee (not in our room) - there is no option. Starbucks in-house opens later and has a very small offering and the restaurant opens later as well. Lobby coffee would really have made the stay perfect! August 8, 2013
Rated 5 out of 5 by Home Away from Home It always feels like I am coming home when I arrive at the Sheraton. The front desk staff are excellent and greet you by name. I really don't know how they keep everyone straight but they always greet returning guests by name. Throughout the hotel, the staff always acknowledge you, no one is too busy checking their emails and text...a rarity of late. I always enjoy my rooms and really appreciate the upgrades. Betty and Mike at the evening club lounge are out of this world and make the lounge very welcoming. They both go above and beyond. I am sure the Sheraton appreciates their loyalty and attention to detail. The only thing I can comment on that needs improvement is the timely opening of the lounge in the am when one particular person is working (the young blonde) who has been late on several occasions. So except for her; I'd say Sheraton is excellent. We recommend it to all of our travelers coming to the area. May 9, 2012
Rated 2 out of 5 by Hotel Exsperience Hotel is nice location but staff is very weak and rude. need better hireing and training. July 21, 2014
Rated 4 out of 5 by Thanks to Ashley Ashley is terrific!! Helpful, charming, always friendly and quick to respond with a cheerful voice and demeanor. You need more people at the front desk. One person and four waiting to check in is not good. May 1, 2014
Rated 3 out of 5 by Construction noise was annoying! We stayed up late on Sunday and planned to sleep in on Monday morning, however, the construction on 101 started @7:00 a.m. And we had to check out! We should have been warned of this heavy and annoying noise at time of heck in. June 11, 2014
Rated 4 out of 5 by Nice hotel in good location We had a couple pre-paid rooms and had to reschedule the original reservation dates due to a family emergency. The staff we spoke to at the hotel were accommodating and let us reschedule (not cancel) the reservation. Although it took calling back to get an email confirmation of the change, the staff was helpful in providing this. Rooms were nice with great amenities for SPG members. There was also free wine tasting in the evening from very nice people. Overall, it was a great hotel to stay at that provided a good central base to come back to after visiting all the vineyards in the area. Would definitely stay here again. June 23, 2014
Rated 3 out of 5 by Hotel Stay For the most part, the hotel was nice. However, the thermostat in the room could not be adjusted any cooler and it was warm at night. I asked the hotel 3 times to fix but it never was resolved. February 18, 2014
Rated 5 out of 5 by Good Choice We were only there for one night on our way to Russian River Wine touring but were very pleased with the room and food in the dining room. We also had a drink in the bar and found the prices and selection to be good. It is conveniently located right off the 101. March 18, 2012
Rated 4 out of 5 by A beautiful place with a few problems The place was beautiful and immaculate. The staff was very responsive. I found a few problems that were surprising. 1. The fan in the room was loud and the thermostat was difficult to figure out. It was flashing that it needed service. 2. The coffee pot overflowed. 3. The window curtain had a hole in it. 4. We never got our wakeup call. The staff was apologetic and assured us they'd take care of it. We only stayed one night, so I don't know if the problems were fixed. July 12, 2014
Rated 3 out of 5 by This hotel did not meet my expectations As a Starwood preferred guest My husband and myself felt very badly let down. Though I had booked several days in advance I was not allocated a room on the upper floors but was put into a room on the ground floor with people constantly walking past the window. Upon our insistence we were moved to an upper floor the next day. We stayed here for a total of five nights. We then booked in advance for another night a couple of days later when we would return from our conference in Sacramento. Upon our arrival back at the hotel we were again allocated a room on the ground floor. Reception was adamant that there were no other rooms available. At this point I found out that people with dogs were usually allocated the rooms on the ground floor. The room we were given smelt like an animal shelter which had just been washed with disinfectant. The carpet was marked with large dark stains and spots. The bed sheets were not taut and tucked in as is usual in other hotels but was crumpled like someone had slept in them. There seemed to be a shortage of regular tea and there was no hole wheat or other nutritious bread. When I tried to print my boarding pass in the business center a message came up saying cartridge missing. I have stayed in many Sheratons all over the world but this particular one does a disservice to the name of Sheraton ad makes a farce of the term Starwood preferred Guest. July 2, 2013
Rated 4 out of 5 by Many mediocre stays I've stayed at this particular Sheraton about a dozen times and it's consistently just a pretty good experience. The facility is nice but the service is very mixed. The front desk generally seems understaffed. There is often a line and except for one or two of the staff, they often seem rushed, confused and a bit rude. Customer service is a weak point. The gift shop always opens 15mins to 1 hour late, which is annoying when I''m trying to get a morning coffee there. The Internet access is very spotty and very slow. Tech support was not helpful. The Fitness room is poorly kept (sometimes missing towels and water). But the rooms are clean and very comfortable and the hotel is modern and well-equiped. January 18, 2014
Rated 5 out of 5 by This hotel has a great location This hotel is in a great location for anyone visiting any areas of wine country. The staff is extremely helpful and friendly. The rooms are large and the beds are super comfy. I had a very nice view of the boats on the bay. The windows open which is great if you like the cool breeze over air conditioning. Nice quiet location. May 27, 2014
Rated 5 out of 5 by Quality comfort and attentiveness The hotel was just what I've come to expect from Sheraton. We enjoyed the Club level amenities and the attentive staff. Construction work in the area meant noise with the windows open during the morning hours but not a real issue. A close drive or cab to local shopping and dining. July 14, 2014
Rated 5 out of 5 by Great place to stay for business or pleasure Excellent facility and a fantastic staff! Uniquely located between the Sonoma/Napa wine country and the north pacific shore and mountains giving you access to many different experiences to explore. Kudo's to the chef, dinner each evening was excellent. May 30, 2014
Rated 5 out of 5 by Perfect Location Some folks complained about the noise from 101 but we never heard any of it. The room was spacious, clean and quiet. We would definitely stay here again and recommend to friends. July 15, 2014
Rated 2 out of 5 by Great personnel Very disappointed in the quality of the room. I was in room 350 with a slow drain in the sink, a noisy gutter with a view of the roof, and an adjoining room with the door latch unlocked one day during my stay. In addition, one afternoon, house services tried entering my room with a house key but I had the security latch and denied entry. The houseman told me that I was supposed to check out! This was on Thursday and my check out was on Saturday April 5th! Decaf coffee only left in my room. No shuttle service. Very inadequate compared to the other Sheraton hotels I have experienced. The staff tried to explain each of these issues, but none were resolved during my stay. The restaurant staff was very kind and attentive and the food was delicious. April 6, 2014
Rated 2 out of 5 by Frequent Stayer - Covered Windows I am a very frequent stayer at Starwood properties (it's April and I already have 60+ nights this year). When I arrived at the hotel to check in, they did not have a room available for me, but the people in front of me, for some reason, did. But that's fine. What was unbelievable was, at my first stay in the region, my window was completely blocked by plastic paper. I barely got natural light and I had NO view. I would have NEVER booked this hotel had I known, there was not a warning and the front desk would not change my room. I will not be staying at this hotel again, and my experience was unacceptable. I cannot believe I got no notification in advance of my stay. I should NOT have had to pay my full rate. April 23, 2013
Rated 5 out of 5 by Wow! It was my 5 year anniversary and decided to go to Wine Country. I booked through Visa Signature and Delta Vacations based on their recommendations. We absolutely loved it! Everyone at the Hotel made us feel right at home. When they found out it was an anniversary trip, they sent up a bottle of Champagne on the house, upgraded to club lounge and anything we needed they took care of. I cant remember all their names but I do remember Jason and Mike (there were plenty more that made this trip so memorable). Thank you to the hotel staff for making this such a memorable experience! February 4, 2013
Rated 2 out of 5 by Reservation & Cleanliness Lacking The room provided did not match the reservation I made. We called in to request a Club Level room that was pet-friendly. The reservation was made as requested. However, upon check-in the Front Desk indicated that pets were not allowed on the Club Level floor. While this is understandable, I would have preferred to have been told this from the start. We were moved to the first floor. The facility was not very clean. Our room was located on the South side of the property near the marsh. The entrance was filthy. It smelled like a horse's stable. Also, there were two cups sitting on the pipes when we arrived on Friday and were also there when we checked out on Sunday. Also, there were multiple beer bottle caps on the floor along with a lot of dirt, weeds, and other grime. I would think it worthwhile to clean the guest's entrances as this is where a first impression is made. Also, housekeeping was not up to par for a Sheraton property. They took the dirty towels but didn't hang the new ones. They didn't replace our bed sheets. The sheets were simply flipped; the feet side of the sheets were now at our faces. The bathroom floor was dirty upon arrival and was never cleaned during our stay. I will look at other hotels when I stay in the area next. July 14, 2014
Rated 4 out of 5 by Great facility Have been to Petaluma several times andd this is by far the best hotel in the market. Marina setting adds to expereince and staff at bar/dining/registration was well trained and courteous. Room was clean and well furnished. January 16, 2012
Rated 1 out of 5 by Terrible spg experience When I checked in, I needed to extend my stay by a third day due to personal reasons, and the lady at the front desk did tell me that she can extend my stay herself and that I can do it on points. So she did...or so I thought-more on that later. No club lounge access was provided for me and after I inquired why, she said it's only for spg platinum members. I had access at this time last year though. As she opened the side door to the front desk to give me the luggage cart, I explained to her I had access last year as a gold spg member and asked why it changed, but she had no response and closed the door on me. Kinda rude, no? I called spg and they had no reason either as to why I had it last year at this property and not this year. Very confusing and inconsistent. It's not fair to provide it one year then take it away the next. One of the reasons I reserved this hotel was on the basis of access to the spg club lounge. It's very convenient and I get it at other Starwood properties all over the place as a spg gold member. That's inconsistent. I gave up complaining to them. As soon as I got into the room, it was apparent by the look of the blankets in disarray, and some on the floor, that the room wasn't cleaned. I lugged my luggage and family outta that room then tried to call the front desk from the room, but no one answered after trying twice for about 5 minutes. Went downstairs, told them what was wrong with the room. No apology offered from that lady. She gave me a new room, but unfortunately it was the furthest from the elevator. As I went into the new room, security lock box was not working. Called front desk twice again and no one picks up the phone again. I gave up trying to complain. Bathroom floor towel was missing. Another annoying thing. NOW, same lady at the front desk, 24 hours later, called me and said I have to actually call spg to extend my stay even though she said she took care of it then and there as soon as I arrived yesterday. Weird how it can't be done at the front desk. Well, as my kids are all dressed up for the pool and waiting for me, I called spg and spent 25 minutes on the phone wasting time taking care of something that I thought was taken care of already! We all go to the pool, and unfortunately, the jets in the jacuzzi weren't working. The button doesn't work! I got more one night at this hotel, then I'm done. This is the worst spg hotel I've ever had. It's too bad too because it was fine when I was here last year in August! Will never come back to this shoddy service of a hotel. July 17, 2014
Rated 5 out of 5 by A great place to stay at the gates of wine country Our family recently stayed at the Sheraton Sonoma County in Petaluma, and had a wonderful experience. After a long drive through San Francisco traffic we finally arrived at the hotel totally wiped out. We were so happy to be greeted by the welcoming front desk staff who helped us immediately. While booking online we were promised sparkling wine and strawberries upon our arrival. We didn't find the strawberries or wine, but there was a generous and delicious spread of charcuterie. Eventually I asked Josue at the front desk about the wine, and he brought it to our room immediately on ice. We were travelling with a puppy, so we didn't want to sit in the restaurant, although the rockstar hostess, Jordan said she could accommodate us. We instead gave her our meal order at the host stand. At the same time an unruly table in the lounge well into their drinks started verbally accosting my lady and our dog, eventually accusing our dog of wetting the floor. Although we couldn't see where it happened, we were thoroughly embarrassed, and growing frustrated. Jordan defused the situation with the unruly table and told us not to worry about the dog, that it goes along with the territory of a hotel that accommodates pets. Thanks to Jordan our minds we were put at ease, and we able to enjoy our food back in our room in peace and quiet. We enjoyed the food, and the comfort of our room that had a great view to the water. We highly recommend taking a run along the path through the estuary adjacent to the hotel at sunset. It was gorgeous. All in all we had a great stay thanks to the wonderful staff of your hotel. Hope to see you all again sometime. May 30, 2014
Rated 5 out of 5 by Couldn't Ask For More I just had the most amazing wedding weekend ever in Sonoma and couldn't have asked for any more from the staff here. We blocked rooms over a year ago and the sales office kept us up to date throughout the year. Thank you Shan. We had over 60 guests checking in and thanks to Micah at the front desk, he handled every ones need in a professional and expeditious manner. He made sure everything was running smooth until the day I checked out. Thank You Micah. If you're looking for a place to stay while you visiting wine country you wont be disappointed . July 17, 2013
Rated 5 out of 5 by excellent stay and experience I had a great time at the Sheraton hotel in petaluma. This hotel has an amazing staff and excellent service It has a beautiful view of the marina and its located in conveniently off of highway 101. Eat at the tolay restaurant in the hotel! It has an amazing menu, wendy gave us such a warm experience. Rooms were clean, one of tue house keeping staff, Alberto was very friendly and brought us our towels very quickly. Carissa and Ben at the front desk were very helpful and professional. I cannot wait to stay at this hotel again! January 17, 2013
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