Rated 4 out of 5 by customer2 This hotel is nice but needs improvement
I have stayed at Sheraton Iowa city for 4 years now and have another two years due to a student at the university. This past weekend I had to use your laundry facility and had no change, went to front desk and was informed that there was none available. Went to Share restaurant and they also had none available. A customer of yours was kind enough to take her time and find me coins in her purse. If you have machines that do not accept dollars then have a change machine available to your customers. And the club level lounge should have coffee available all day and it is getting very crowded due to the 8th floor being added to the club level.
May 19, 2014
Rated 1 out of 5 by Disappointed1 Platinum vs. Gold
This hotel has trouble keeping good records and inflates hotel prices when customers have no other Starwood options in the area. We were downgraded from platinum to gold upon late arrival with no effort by the clerk to investigate the change in status. It eventually (at least we hope so) got corrected. Seems very bad that platinum membership is supposed to be an important status but the system does not properly match names with accounts.
May 15, 2012
Rated 5 out of 5 by Becca26 Want to take the bed home!
We recently stayed here during the Iowa v. Iowa State homestand in Iowa City. I was assuming I would have to deal with noise from all of the fans who had come to town, but I was pleasantly surprised at how nice and quiet it was. The hotel was in a great location. The room was great! Comfy king bed. I would definitely stay here again and recommend it to a friend.
We also ate at the hotel restaurant and enjoyed the breakfast buffet.
September 19, 2012
Rated 4 out of 5 by College College Orientation
Great location for visiting University of Iowa and orientation. Right in the middle of downtown, walking distance to campus, and all the attractions close by.
July 16, 2014
Rated 5 out of 5 by Brian21 Excellent service and friendly employees
We stayed at the hotel over New Years Eve with a large party of friends and family and had a terrific time. There was lots of entertainment available at the hotel including the pool area and also on the Ped Mall in Iowa City.
We are definitely looking forward to doing it again with our friends, family, and of course the Sheraton in Iowa City.
Thank you for a wonderful evening and a great end to 2011 and a perfect start to 2012.
January 20, 2012
Rated 2 out of 5 by Jasmine09 This Hotel needs imporove
I was disappointed at this time stay at Sheraton. The room and lobby were not clean. The bed was very uncomfortable.
July 15, 2014
Rated 3 out of 5 by Jim101 Great location
The hotel is nice and a great location. The price was a little high and they charge extra for some amenities (i.e., fitness room).
July 14, 2014
Rated 2 out of 5 by dontstay Needs much improvement
not at all what was expected since it was a Sheraton hotel, thought it would have been much better for what was paid. Linens were not replenished daily such as towels and washcloths, and when front desk was asked for linens, they were never brought. floor was dirty, bathroom was not cleaned daily, coffee was not furnished daily. There was a young swim team staying at the same time as our stay, so there was a lot of loud children running up and down the halls at all hours of the night. Would have had a better stay at a cheaper hotel.
June 24, 2014
Rated 5 out of 5 by LS2304 My Hotel of Choice in IA City
I've stayed here a few times recently and have enjoyed each stay. As a gold member, access to 9th floor rooms and the club room + free internet are a nice touch. Rooms are always very clean and staff is wonderful. Location is fantastic, everything within walking distance. $11.00/day parking is reasonable.
September 12, 2012
Rated 1 out of 5 by mfgillon bed and noise
my wife and I are Iowa grads and have stayed at this hotel many times, under different management, the bed we had was poor at best, the neighbors loud, at 230 in the morning..and overall a potential quiet and relaxing weekend became a drawn out, poor experience that has created a poor week of 12/10/12..
December 12, 2012
Rated 5 out of 5 by Chasser213 Susan Anderson
We love IA City and we love this hotel. We have never been disappointed. Our accommodations have always been perfect, exactly what we booked and very clean. The staff at the front desk are wonderful. Always helpful and friendly. We love Share, the food is always great as all the other resturants in IA City. And of course the Jazz is always top notch!
July 7, 2014
Rated 5 out of 5 by Book Steamy bathroom
Sheraton Iowa City was excellent facility with one exception - there was no fan in the bathroom in our room and when showering the room and mirror steamed up. Other than that, all aspects of our stay receive high marks. I would recommend this Sheraton to friends.
August 29, 2012
Rated 4 out of 5 by Auntie01 Wedding weekend
Nice room, good location, problems with the ac and the resolution of that problem.
July 11, 2014
Rated 5 out of 5 by Workerbee12 Excellent location and variety of interesting sites.
The hotel was very inviting and exceptionally clean. Comfort level in the rooms was exceptional.
July 11, 2014
Rated 5 out of 5 by LadyDi73 Location to college.
This was about our 10th stay at your hotel in Iowa City due to grandchildren attending University of Iowa. We have never had a bad experience only great ones. We would definitely recommend your hotel.
October 17, 2012
Rated 4 out of 5 by ErikTraveler Solid Performance
Nothing to write home about, but a solid performance, nonetheless. Well maintained facilities. Clean well appointed room with all the stuff you don't want to call the front desk for; iron, ironing board, coffee machine, plenty of towels, etc. Good pillows and bedding. AC was a little loud. Decent gym with enough gear to get most workouts done. Indoor pool was nice to have access to, but aesthetically awkward. Restaurant breakfast was average, but got the job done. Staff was friendly and attentive.
June 25, 2014
Rated 4 out of 5 by Edu1 Nice hotel except for bathroom
The public areas of this hotel are nicer than the rooms themselves. The biggest disappointment was the bathroom. There was no vanity (toilet, sink, and tub/shower only) making it difficult to keep toiletries in the bathroom and to put on makeup. The wallcovering in the bathroom appeared to be coming off the wall. Overall, not a bad experience, but not what I usually see in a Sheraton property.
July 3, 2014
Rated 5 out of 5 by Dawnie63 This hotel is great and very convenient.
Hotel is on campus of university of Iowa and met all of our needs when moving our son in to the school. Everything was in walking distance for us and the surrounding area is beauiful.
August 17, 2012
Rated 5 out of 5 by Manju New Year's Eve
Wonderful stay, staff was very accomodating, clean rooms, very comfortable beds. In regards to the web site where I wrote this review - not sure how you gave me the nickname of "Mama"
January 16, 2012
Rated 5 out of 5 by CaliKid Best hotel in Iowa City
The rooms were fantastic. The staff was helpful and accomodating. The location is perfect. Great breakfast buffet, and a wonderful dinner menu. A "must stay" in Iowa City.
August 29, 2012
Rated 5 out of 5 by Paul56 Staff was very helpful!
I was leaving on vacation right after my business and had an extended vehicle. The staff was gracious to find a place for my vehicle while I was on business for the day.
September 2, 2012
Rated 5 out of 5 by Sharon86 People
Everyone from the front desk, to the
maids, supervisors, the guys out front
to the night auditor were excellent and
friendly but also very professional.
October 24, 2012
Rated 5 out of 5 by Major Comfort and location
Outstanding beds and service. The location on the Pedestrian Mall couldn't be better. Dinining and weekend entertainment within feet of the front door.
September 5, 2012
Rated 3 out of 5 by conferenceguest No WiFi?
It's 2013 and hotels like this don't offer complimentary wifi? I guess you have to go to the local McDonald's for amenities like that!
May 26, 2013
Rated 1 out of 5 by Eagleana111 This hotel does not keep it's promises.
I had reserved a two bed room and when I arrived a 1 bed room was all they stated they had. Next,the elevator kept breaking down.
August 4, 2012
Rated 1 out of 5 by 111111111111111 Penn State ve Iowa
This hotel was sold as a 4 star but I have been all over the world and would rank this hotel at 2 star at best
December 1, 2012
Rated 5 out of 5 by Deriksen Always been a good experience
My daughter attends University of Iowa and this is my preferred place to stay when we're in town.
October 31, 2012
Rated 5 out of 5 by megs1120 Everything was fantastic!!
Beautiful hotel! Very comfortable and clean. They also accept dogs! Great experience.
August 28, 2012
Rated 5 out of 5 by steph25 Awesome stay
The staff and facilities were exceptional. Had a great time with friends and family.
January 5, 2012
Rated 1 out of 5 by Patrick77 Room Readiness
Our room was not ready. We waited an hour and a half and were forgotten about.
February 2, 2012