Rated 3 out of 5 by Floraa Average hotel
Convenient location; Getting taxi from hotel was pretty convenient and quick; Window was too small; room lights were too few and kind of dark; some additional fees when checking in (the second person was even charged for staying), so for future reservations, better find out before booking
October 10, 2014
Rated 3 out of 5 by vikes no tv
the tv did not work the entire stay, I was told it would be fixed in a minute. When I went to a local sports bar to watch football ,I meet someone who had been staying there 9 weeks due to a govt contract who informed me it is a constant problem.
September 30, 2014
Rated 5 out of 5 by Angbrit Great position
The hotel overlooks the water and is on the edge of Old San Juan. You can reach any part of the old town in minutes. There is a trolley bus and a tram type vehicle that takes you around the town for free,just across the road from the hotel. The casino inside the hotel is fun, even if you do not gamble. It's an easy taxi ride to the cruise ports and airport.
A great place to stay
September 24, 2014
Rated 4 out of 5 by dianne56 Close to cruise port
We stayed the night before the cruise and it was wonderful. They kept our luggage for us to tour San Juan and even provided us with umbrellas. So convenient if you are catching the cruise ship. Directly across the street.
September 15, 2014
Rated 4 out of 5 by Fr44 Convenient to Old San Juan
We Loved the location. Concierge very helpful, especially as to the free trolley. Brunch was pricey with not many choices. Ate there anyway for convenience.
September 6, 2014
Rated 5 out of 5 by Meeka Great location
Great place if you want to walk around and see Old San Juan
August 30, 2014
Rated 4 out of 5 by JY7316 My Experience
Great Location for Historical Landmarks, Good customer care, Great Food
August 25, 2014
Rated 5 out of 5 by rnnert excelent
the hotel is beautiful and excellent services
August 20, 2014
Rated 1 out of 5 by SMITHROS disgusting
I was disgusted by the room we were given for this stay. THE ROOM SMELLED OF MOLD AND MILDEW AND WE COULD HARDLY BREATH. The smell was overwhelming and disgusting. WE CALLED THE DESK THEY SAID IT WAS THE LAST ROOM AVAIL AND IT WAS OBVIOUS WHY THAT WAS. WE HAD TO SLEEP WITH THE DOOR WIDE OPEN ALL NITE, BECASUE WE COULDNT BREATH. THEY SENT FLORAL SPRAY TO RESOLVE. DIRTY ROOM CARPET WITH STENCH.
August 20, 2014
Rated 5 out of 5 by Angel84 Old San Juan
Sheraton Old San Juan was very clean and comfortable The Carnival pier was within walking distance. Close to shopping and great restaurants.
August 18, 2014
Rated 5 out of 5 by Flighty2014 Great location
Best location for cruise passengers. Convenient stores for picking up forgotten or emergency items. Great hotel staff.
August 16, 2014
Rated 1 out of 5 by Businesstraveler1968 Stay away
As I type this at 1140 pm, there is (bad) loud rock music blasting from the pool area. Since 5pm. Access to the pool area was denied (a 'private function' - but nothing private about walls shaking a bit before midnight). Guests are simply second class borders, with the 'private function' crowd overwhelming the hotel. The lobby was a club. If you want loud music, everywhere, this is your place.
August 9, 2014
Rated 5 out of 5 by Yayita Excellent location
Comfortable room for persons with disabilities, but the bathroom floor gets wet when we showered. No place, like shelves to put personal items. Everything else very good. Love this hotel.
August 9, 2014
Rated 5 out of 5 by DWilliams Greatest Stay Ever
Right next to cruise pier, perfect location.
August 5, 2014
Rated 2 out of 5 by TicoinSanJuan Not what you expect from a Sheraton
Had problems throughout my stay. Did not have me as a gold member, had to show with my phone. Would not give me a rollaway bed (even though it was requested and confirmed by phone), then when sofa bed is a disaster they give me one. Only had duvets with feathers, not a single blanket in the hotel - my kids had allergies every day. Staff in the restaurant (hostess) extremely rude.
July 27, 2014
Rated 3 out of 5 by wdc1 Ok, stay
Stayed after a cruise. Location was good in Old San Juan.
We had to notify the desk twice about what looked like small ants in our room. Room service was quick and food was good.
Maid service did not make up our room timely one of the days we were there. We were out for almost 8 hrs and room had not been made.
July 26, 2014
Rated 4 out of 5 by Beci76 This hotel is in a good area
Housekeepers were chatting too loudly in corridors during the morning.
News channels weren't available in room.
July 25, 2014
Rated 5 out of 5 by cathy75 I Like the location
This hotel has the best location to the city, its close to all the shops and many choices of places to eat.
July 21, 2014
Rated 5 out of 5 by deer1019 Hotel is Fantastic; Great Features
The hotel is in a class by itself. The rooms were clean and the bed was very comfortable; especially the pillows. Overall, the staff was very accommodating and friendly. Would stay in this hotel every time I visit San Juan while waiting on my cruise.
July 21, 2014
Rated 5 out of 5 by Aidyn Romantic getaway
Love to stay at this hotel. Old San Juan is beautiful and full of history.
July 19, 2014
Rated 1 out of 5 by Don19 Both Guest safety and staff Responsiveness severly lacking
Our stay was 7/4/2014 thru 7/8/2014
On 7/5 upon returning to our room early evening on 7/5, our door was left ajar and unlocked, and the room had no towels. I called front desk to voice concern and was told maid must not have pulled door tight and they would look into.
On 7/7 upon returning to our room late afternoon we opened the door which was locked, but noticed a child's shoe laying on the floor in middle of the room. The maid was around the corner so we asked her who had children in our room while we were gone and she tried to explain in Spanish and gestures that the shoe must have been wrapped in sheets???? My wife and I immediately went to the front desk to inform them of this second security violation. The desk clerk seemed concerned, wrote down all our information and said she would talk to her manager right away and get back to us with an explanation.
Upon checkout on 7/8 the clerk asked if everything was OK during our stay, I said no and asked what the Manager said about our safety concerns, She had no idea what I was talking about and didn't seem to care.
July 18, 2014
Rated 3 out of 5 by Emmanuel837 Staff is friendly, but they lack direction.
I stayed here from 7/05/2014 till 7/12/2014. First of all, i called in to inform them that my fault time has been changed, so i'll be arriving on 07/06 instead of 07/05 and asked if i can check out at 6PM on 07/12 since i'll be arriving the next day anyway. Whoever i spoke with confirmed that they understood. Fast forward to 4am on 05/06 (sunday), i get there to check in after my flight, but i was told that "all the rooms where booked" and i'll now have to drive to the other Sheraton (Sheraton Puerto Rico Hotel and Casino) and come back to check in the next day. I then asked again if i can check out at 6PM again on 07/12 and the guy said he'll check with his supervisor and leave a note on my account. Came back the next day and still no answer, but i was about to check in. Called back a couple of nights after and was told that i'd have to check out at 12PM even after explaining that my flight is at 7:55PM.
To rate the room and the entire environment: The room was clean, but not quite what you'll expect from a Sheraton. At night and early in the morning, the employees make a lot of noise in the hallways. Make sure they give you a room far away from the "associates room", "vending room" and the "ice room". The elevator is laughable and it looks old fashion, but it does work. The pool and gym were unexpectedly small. SOME guest service employees look like they don't want to work there.
July 13, 2014
Rated 5 out of 5 by LadyLandor Best Vacation Ever
My husband and I had to travel visit my ill mother-in-law. We read the reviews and booked at this hotel. The staff treated us like a king and queen. The food is a bit expensive but really delicious. We brought twelve family members to Choices Restaurant and it was amazing. The pool is fabulous. There is also a casino and a decent gym. You cannot beat the views. Very clean, organized and safe. It is a bit way from other places to eat but after traveling out one night, it's best to stay at the hotel. The hotel is very safe and secure. My suggestion is that you get a room with a refrigerator and microwave to save money. Otherwise you can go down in the morning and get their crescent breakfast with coffee. Very close to Old San San Juan. Five Star rating from us. Thank you to your staff and the ladies that cleaned, you are all above and beyond any place we have ever experienced. They never stopped smiling. Thank you for making us feel so welcomed and important. Most of all - helping our family in a time of need. We are so grateful.
July 11, 2014
Rated 4 out of 5 by HiggyHockey2012 Nice hotel within walking distance
Overall a good experience. My 5th time at this hotel. Upgraded room as platinum member. Friendly staff. Pool is tiny and did not feel very "clean". Lobby at the entrance to the casino was a zoo at times making it feel crowded and noisy. No club lounge but great location in the old down town area - easy walking to bars, shops, restaurants.
July 10, 2014
Rated 4 out of 5 by Brooklyn101 Nice location in Old San Juan
This is a nice hotel in a nice part of town right on the waterfront where the cruise ships come in. There's a small pool on the roof and small gym which we used and liked and they have great views of the port. The hotel is nice and clean and the staff are friendly and helpful. The casino is small but nice. Everything is old San Juan is nearby: ferries, free town buses, the regular san juan buses, restaurants and bars. The tourist center and drug store are down the block, the local bar across the street.
July 9, 2014
Rated 5 out of 5 by allie1222222 Staff was very attentive
During our stay, the staff was extremely helpful and attentive. Very informative when we asked where to go , what to see. Only complaint was very few towels up at pool area, even when calling housekeeping. Also, walls very thin. Could hear loud guests next door at 2-3 am, very disruptive.
July 7, 2014
Rated 5 out of 5 by Daniel51 Nice stay
We arrived early for a cruise the next day. Nice stay and location. They let us check out late so we could get straight on boat. We got a great rate with aarp discount.
June 30, 2014
Rated 5 out of 5 by Billy555 This hotel is in a great location with a very professional staff
We recieved 5 star service with a 5-star accomodation, very convenient to all locations, great palce to begin a cruise and ena a crusie
June 30, 2014
Rated 1 out of 5 by Julio94 front desk service
we checked in, everything was perfect, the following day i went to print my boarding ticket for my flight and couldn't went to the front desk and she told me very rude that management hasn't fixed the computers so why have them out or write a note can't print your boarding pass she treated us rude. the blond that was next to the other lady she may have been training looked away from me and my husband when we were speaking. very un called for the service was poor treated poor. i will not be staying there again. it sunday and to get our car took over 45 min you only have 2 people working the cars when that is full of people checking out or in common sense is take care of the customers get more on those days the stay in the room was fine everything else was horrible.
June 24, 2014
Rated 3 out of 5 by Neil3302 Great location..
Stayed one night prior to heading on a cruise.
It was one of the busiest day at the hotel as there was a prom night n the hotel was full of young teens running around n making noises till wee hours..the elevators are extremely small n slow.
June 16, 2014