Rated 1 out of 5 by Mondo40 Needs better organization
1)Registration man (Bellman) disorganized,confused and lacked information. It took half hour to register
2)Club lounge staff (only 1 person for a lot of people)disorganized.Poor food quality.
3)Sunday pool attendant arrived at 11.30.Patrons milling around and no one giving info.4)Requested extra robe arrived the following day5)Angie promised 4000 extra points.So far not added to account.Other problems: Hotel cars (Taxis)incredibly expensive-Restaurant ?Grubber closed Sunday at 1P.M. ?? Friday:not hot water the whole afternoon.Understand the problem but no one could give info.
October 17, 2012
Rated 3 out of 5 by CalZ1 not what I expected
The hotel was not up to the expectation we have been used to for a Sheraton. The elevators were not available because the staff using the elevators kept overriding the access. One night we came in and there was vomit at the entrance way of one of the elevators. Our claim ticket for valet parking was never left off at the room as promised, we had to go and get it. The room was left mid cleaning with the maids carts left outside our room - good thing because we needed the supplies off the cart. Towels, paper cups, coffee etc. Overall, just not up to expectation at all.
July 20, 2013
Rated 4 out of 5 by felix46 Good location
Overall I was happy with my stay at the Sheraton. I was expecting a little bit nicer rooms for the price, but I had intended to go outside for most of my stay anyway. The bed was very comfortable and the front desk workers were helpful and quickly answered any questions I had.
July 28, 2014
Rated 4 out of 5 by cindloo good hotel for the price
Brooklyn is expensive...the Sheraton was very nice for the price! The room was small but had plenty of space for the two of us. Comfortable bed, nice large tv was a plus and it was very quiet which we really appreciated. The staff was helpful, especially the breakfast staff. Our food was very good as well. Loved the Starbucks coffee. One small note...the bottled water in the room said it was complimentary but I got charged for the 2nd bottle. They removed the charge when I called to complain, but it was misleading. No other complaints. I would stay there again.
November 18, 2013
Rated 5 out of 5 by Ladies Be careful of the club floor
They forgot to tell us the nightclub was just over our room. Booming through the ceiling made it hard to sleep Thurs,Fri,Sat.
July 29, 2014
Rated 1 out of 5 by ilovefood Bed spread had large dark stains on them... and staff didn't care.
We stayed at this hotel for one night based on the location as we were arriving fairly late from the airport. Check in was slow as the front desk clerks were more interested in chatting with each other than checking us in.
Upon waking up the next morning, we discovered some huge dark stains on the comforter bed spread. It looked like someone spilled coffee onto the bed. We hadn't noticed it the night before because it was dark in the room and we went right to bed.
While this didn't actually affect our ability to sleep, wake up, etc., it did make me feel like we slept in an unclean bed. I mentioned this to the front desk clerk while checking out, and she really didn't appear to care about it - as if it were just a common thing.
December 13, 2011
Rated 5 out of 5 by kak818 Home away from home
This past weekend I was stuck in Brooklyn due to the hurricaine. If I had to be stuck away from home, I could not think of a better place to have it happen. The staff here extended my reservation without question when I knew I would be there for a few days. They had a hotel full of frustrated people and Marie and her staff (Marie especially) could not have handled things more calmly and with more kindness. As things started to unfold I wondered how the hotel would hold up and we never lost power and they did have food and drinks for everyone. Marie and her staff really should be commended. This just reiterates why I always stay at the Sheraton Brooklyn when I travel to NY if at all possible. Thank you for making something very tolerable out of a bad situation.
November 1, 2012
Rated 4 out of 5 by bison Great staff
The staff really made the experience for us. Everyone was on their game from the greeting at the street to the valet, the front desk check in person and helpful staff that answered questions about the area with ease and confidence. All were approachable, sincere in their attentiveness and watchful of comings and goings. They just seemed well trained and professional
The room was well appointed, clean and modern. Would have liked a small fridge but everything else was great. The bed and pillows were very comfortable.
May 10, 2012
Rated 3 out of 5 More communication between management and guests needed.
On Thursday 10/11 we were notified that there would be repairs to the boilers and no hot water would be available from 1PM to 3 PM. When I attempted to use the "hot water" prior to going to sleep I was shocked to learn that it was cold. My husband called the front desk and was informed that repairs would not be complete for 24 hours. We had an early flight back to Florida and had to leave without showering. Had my husband not called to inquire we would never have known. More communication required. Additionally, the room was not kept clean, i.e. carpet was dirty (actually pieces of debris). I was told upon check out that we would be credited with 2,000 points ... that was all that could be done. I will think twice before making hotel reservations in Brooklyn, NY next time.
October 15, 2012
Rated 5 out of 5 by 2TiredGuysFromNC Quick Overnight Stay
Arrived a little early but the front desk staff accommodated us immediately and acknowledged my preferred status. The staff in the small cafe in the front (the restaurant is currently being remodeled) were all very young but I was amazed at how professional and courteous they were -- kind of rare for so young a staff. Every encounter I had with the front desk folk was excellent and informative especially as we planned to get out of town ahead of a coming snowstorm. I WILL BE BACK TO THIS HOTEL!!! No doubt!
December 10, 2013
Rated 5 out of 5 by Karly Lovely one-night stay on a busy Friday night
My husband, baby and I spent one night in the hotel, on a layover out of JFK. There was obviously a wedding, among other events, happening in the hotel, but we were given wonderful attention and service - as well as a surprisingly quiet corner room on the 6th floor! The neighborhood is full of shopping - a little hectic if you are not used to or prepared for the NYC pace - but very lovely streets, restaurants and shops only a short walk away. We would recommend this hotel for a nice Brooklyn stay.
August 13, 2013
Rated 1 out of 5 by Manju this hotel has zero
our stay was one of the worst one's we have ever had at a Sherton. We got up to no hot water on Sat 10 6 2012, the responce that was given was unacceptable.
Tried to get breakfast on Monday and was told no you can not we have to many groups therefore you must eat the buffet. Having esophageal cancer and only being able to eat not fried foods. Which is what was on the buffet, was one more thing that was totaly unacceptable. Unpon leaving the Sherton they had charge me for each bottle of water at 3.50 for the small bottle at that. The room was never cleaned correctly, dirty dishes were not taken from the room and the trash was not taken either. We had to ask for clean towels on the first day of our stay as they only had two. There were 3 of us in the room of which they new. So were we happy NO
October 10, 2012
Rated 2 out of 5 by HJPatUofSC Rattletrap Elevator Room
The room itself was very comfortable with great amenities (bed and bedding, bathroom fixtures, TV, coffee, everything). BUT if you get room X09 (where X = floor), beware: one of the elevators makes a terrible racket like it has loose vibrating parts, and it may keep you up all night, like it did to me. Second negative: I was at a workshop, where we all required internet access, and the wi-fi did not work in the meeting room for two of three days. So if you are organizing a meeting, beware!
October 10, 2013
Rated 3 out of 5 by Scharfy Poor location and tight quarters
This hotel is newer and clean. That is the best I can say about it. The Sheraton should have spent a little more money and found a better location. It is in a horrible neighbohood which is not convenient to anything. I would never recommend that women staying alone stay here. The restaurant in the hotel had the worst customer service, or lack thereof, and every customer dining at the same time we were agreed.
The continental breakfast on the club floor left alot to be desired. Powdered eggs with a green hue were enough to make one sick. I think the hotel could at least spend $50.00 on a waffle iron and provide a waffle station. The club lounge was rarely stocked with water. I even saw a few small bugs smashed on one of the curtains next to our table.
I would most definitely NEVER stay here again.
October 19, 2012
Rated 5 out of 5 by Maryse Awesome Service and great stay !
My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel.
Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% !
Lounge staff was also working hard to make sure the preferred Starwood guests were attended to.
March 31, 2014
Rated 2 out of 5 by Bob4117 Parking cost $80!!
I called the hotel before we arrived to ask how much overnight valet parking was. They stated $40. When I arrived that said that since I had a Chevy Tahoe it would be DOUBLE!! I will not be staying here again. I can understand if it was $10 more but double is just unreasonable.
July 21, 2014
Rated 4 out of 5 by Am07 Satisfied
Hotel was great. Had an issue with te eAC but the hotel responded and did what they could to rectify the issue.
July 23, 2014
Rated 1 out of 5 by mikeSS Shouldn't be Starwood
1) The rooms aren't even big enough to put your luggage down in.
2) I called down for a cab, was told it would be ready when I got down there. I went down, mentioned that I asked for the cab, and found out that they didn't even try getting a cab for me in the meanwhile (and the cab I did get was a kickback cab and charged me 3 times the amount I should have been charged).
July 18, 2014
Rated 5 out of 5 by Smitty187 Amazing staff..nice location
This hotel & staff are awesome. Family from LA came out for a week and we needed a larger room but were on a budget. Not knowing the neighborhood, we were pleasantly surprised at the proximity of the downtown Brooklyn shopping and transportation options. I can't say enough about the warmth of the staff, they gave us a room with a spectacular view for a modest upgrade fee. We were with a teen & early twenty something & felt comfortable letting them get around the area.
December 14, 2011
Rated 2 out of 5 by lsc33 Disappointing
I had high expectation because of Sheraton's reputation. The comfortable bed and location were as expected. I had to wait more than 15 minutes for an elevator at 9:00am on a Saturday. 2 elevators were broken and I was told it is a chronic problem. My shower was not cleaned by the staff. The room was tidy but not clean. The staff was accommodating and empathetic but helpless to do more than take off the internet fee from my bill. Yes, they charge for internet.
July 14, 2013
Rated 5 out of 5 by LeoJ Awesome
Excellent accommodation, wonder staff, always saying good morning, welcome back, have a great day, which is not the norm for NYC. The room was the most comfortable room that my family has ever had. When we finished our vacation, my wife asked me and the kids to share the 5 best things about our vacation and my number 1 thing was the hotel and room comfort. Thank you very much and on my next trip to NYC I will stay there again.
January 28, 2014
Rated 2 out of 5 by staycationing sheraton brooklyn
The room was clean and we had a nice time because we rented movies and brought our own food. The first room we were in had a broken heating system so we were moved to another room. We requested plates, silverware, and toothpaste...we got plastic cutlery, no plates and they forgot the toothpaste and we had to call back. That night, a man walked into our room because because he had been assigned to the same room that we were already occupying...
January 28, 2013
Rated 1 out of 5 by Third This hotel is NOT recommended
I did not enjoy my stay at this hotel. The service was horrible, they charged my credit card 50% when I placed my reservation without telling me and then lowered the rates by almost $100 for the same dates.I know this because a friend of mine booked the same type of room from their website for $90 less. If you choose to stay at this hotel don't book your room too early and make sure they don't charge your card at the time of registration.
September 9, 2013
Rated 2 out of 5 by AA11 Challenging Experience
Hotel signage is not good. Had to drive around (as did many members of my party) for quite some time to find an unmarked street. Hotel is aware of the issue and has not taken action.
Room was not made up. Noise in adjacent rooms both nights requiring me to call front desk.
Nice, clean hotel. Front desk greeting was good, however overall experience with logistics, core competency of a hotel (clean the room) and noise was not good.
December 8, 2013
Rated 4 out of 5 by rwm864 Nice stay
Just a short overnight stay in Brooklyn. Location is good - near Fulton Mall. Rooms are on the smallish side, but very comfortable. About the only issue was that I was staying on the "Coke Summer" promotion rate and the staff didn't really seem familiar with the special (more training needed?).
The day of checkout I did receive the Coke bag with 2 cans (after I asked) but I didn't receive the accompanying $25 gift card as advertised.
June 5, 2013
Rated 2 out of 5 by Mom2233 Needs improvement
I expected more from this hotel. Service is inconsistent. Front desk staff are attentive and helpful but there were problems when reservation was made. Valet psrking is a joke. Either it is unavailable or painfully slow. Room was small but comfortable and clean. Tissue box had 3 tissues in it. Breakfast buffet was unavailable and breakfast service was painfully slow. It just falls short and for the price, they should do better.
September 15, 2013
Rated 4 out of 5 by happytraveler57 Great Hotel
My family drove to NY for an overnight stay to site see and tour ground zero. I was pleasantly pleased to know that the Sheraton - Brooklyn hotel is conveniently located and is a very nice hotel. Also, the staff was friendly and very helpful! I would highly recommend this hotel for anyone who wants to enjoy the excitement of NY; but, prefer to avoid the hustle and bustle.
July 15, 2014
Rated 2 out of 5 by sc123 Brooklyn NY
I arrived at the hotel around midnight and has an important meeting to make around noon. Therefore, I requested to have a quiet room so I can sleep in. However, the room that I stayed in was so noisy due to the outside construction. The construction started around 5-6am in the morning. It was non-stop and continue... I was very disappointed as the staff of the hotel did not full-filled my minor request.
September 13, 2013
Rated 5 out of 5 by Rondad33 Wonderful hotel, great staff
Stayed two days recently on family visit. Everyone we met had a smile and a friendly, helpful attitude. Could not have been nicer. The room was plenty large enough by NY standards, and exeptionally clean. Location was very convenient near the approaches to Manhattan. Parking was available on the street. Overall, a very positive experience. Would definitely stay here again and recommend it to others.
November 15, 2012
Rated 1 out of 5 by unhappy4 Did not clean room
We were out of our room from about 9am until about 3:30pm. Room had not been cleaned when we returned to rest and get changed for the evening. No one was in sight. We called the desk. We took towels from cart in hall. Came back at midnight and still not cleaned. Called management and they sent us clean towels. This was not acceptable for the prie we paid. Cheaper hotels have better service.
September 18, 2012