Rated 3 out of 5 by Flick2 Good location
I was never warm in this hotel.
I asked for them to check my heat they never got it fixed.
They said they would send me a heater, I never got it.
Otherwise the other parts of the hotel was fine.
February 16, 2016
Rated 5 out of 5 by Ling01 Great location; great customer service
Thanks to the team at Sheraton Center Toronto hotel for making my stay a perfect experience. A comfortable room with a view of City Hall and access to the VIP lounge added to the experience. This hotel is certainly my hotel of choice when staying in downtown Toronto.
February 15, 2016
Rated 5 out of 5 by RoadWarrior83 Special Birthday Visit
My wife and I stayed here prior to going to the opera. It was a special birthday visit. Blesilda and the Club staff made it extra memorable -- we received a beautiful suite upgrade, and they sent cake, berries and other treats to the room. I stay at this hotel ~60 times a year, and they continue to make it an enjoyable experience for me.
February 11, 2016
Rated 5 out of 5 by DawnSSD Will visit again!
I booked a room at this hotel for a business conference that was being held here. I was thrilled with the proximity to major forms of transportation. The check in process was quick and our room was beautiful, comfortable and clean. Gorgeous view of the CN Tower from our room. The meeting facilities were excellent with a variety of choices for lunch right on site! I would definitely stay at this hotel again!
February 8, 2016
Rated 5 out of 5 by barb8491 WONDERFUL STAY
We have stayed in the club rooms at 4 seasons Sheraton on Queen for over 35 years. We will continue to stay there because it is always a very relaxing and pleasant stay. The staff is always very courteous and helpful, the hotel and rooms well maintained and clean.
The club level lounge is an excellent place for morning breakfast with a great view of Toronto. For us it is a home away from home.
February 4, 2016
Rated 5 out of 5 by Duchemin Amazing staff and great customer service
I just stayed there for three nights. The customer service was absolutely amazing. Everyone from the front desk, the bell hop to the housekeepers, were so friendly. Service in the restaurant and especially in the club lounge was amazing. I would like to mention Blesilda who made our stay extra special. Thank you some much.
January 20, 2016
Rated 4 out of 5 by SeanTO Weekend Award Stay
I wanted to take my wife away to celebrate her birthday. The hotel was packed because of the boat show. Despite this, I was upgraded to a suite and given a 4PM checkout. I appreciated the club concierge who reached out to me in advance of my stay. The concierge told me that they would send a fruit platter to our room, but we never received it. I didn't make a fuss because it really doesn't matter. We had a great time. I wanted to stay the Saturday night as well, but they were sold out to the point that they could not even offer a platinum override. Excellent SPG recognition.
January 11, 2016
Rated 4 out of 5 by Ottawa49 Good location
Nothing special, bed was comfortable nothing bad about it and nothing special. The location was good. Staff friendly and wiling to help, room was clean but average I can't believe in this day and age you get charged for internet and there was no coffee pot in the room. The pool is half inside and half outside but the water was way to cold to swim in. The hot tub was quite large but didn't get a chance to get into it.
January 11, 2016
Rated 5 out of 5 by Boatgirl51 Boat show
We were in a group of 8, stayed at the club level, we all commented about the newly renovated rooms and bathrooms, showers, to die for...We had a problem with the safe in the room, within 15 minutes, it was solved. Enjoyed the food and service , all the staff is very professional, very helpful and courteous.
We always stay at the Sheraton when we go to the "Boat Show" and you help make this weekend very pleasurable.
Rachel & Robert
January 11, 2016
Rated 5 out of 5 by Adam787 Great Club Staff
The club staff at this hotel work extremely hard to help their guests. Aside from the great location and proximity to everything you need in the core of Toronto, you will be pleasantly surprised by how nice everyone is here.
January 9, 2016
Rated 1 out of 5 by DundeeVP A disaster
From the room being ready until 5pm, the 30 minute wait in line to check in, the complete lack of attention while waiting, the non existent service in the restaurant and club level to the utter failure to supervise the hallways into the wee hours of the morning. The Sheraton Center Hotel ruined our Toronto New Year's Eve experience.
January 3, 2016
Rated 5 out of 5 by jean31 Cet hôtel est situé a deux minutes de toutes sortes d’activités au centre ville
Nous aimons marcher et voir les attractions qu'il y a au centre ville de Toronto et avons été a deux minute de tout
March 30, 2016
Rated 3 out of 5 by MYoshida 夜中に火災報知器が2回なりました
July 3, 2016
Rated 3 out of 5 by gyhang Nothing special
Nothing special. Only have valet parking, I spend 50min for get my car in the early morning, because there have nobody working during the late night.
March 17, 2016