Rated 3,5 out of 5 by 1326
Rated 4 out of 5 by samourai excellent hotel
Accueil parfait, agréable, sympathique et compétent
Situation excellente pour la visite de la ville, notamment à pied. Situation centrale pour les zones touristiques
Très beau buffet de petit dej
chambre confortable et literie permettnat un bon repos réparateur
Pas de wifi gratuit dans les chambres, ce qui est fort regrétable à l'époque actuelle
20 mai 2013
Rated 1 out of 5 by Kalachar Terrible suites and awful cigarette smell
I reserved a room in this hotel for 5 nights and used 5 of my suites nights awards to upgrade to a spa suite. Upon arrival in the suite there was an awful cigarette smell. I asked to be moved to a different suite, the hotel told me they did not have any other suites available and could move me to a regular room if I didn't want to stay in the current room because of the smell and added that they would not refund the suite nights award. Terrible hotel and terrible service. We ended-up moving to a different hotel. SPG guest services contacted the hotel to get the credit and the hotel refused. The cleanliness of this hotel is below standard for an SPG within that category and the courtesy of the staff is a fair bit below standard. Unless you are on business and absolutely need the location GO ELSEWHERE!
8 novembre 2013
Rated 5 out of 5 by Armanda Home away from home
I love staying at this hotel. My favorite place is the Club Lounge where the staff is super friendly, very accommodating, and they always make you feel welcome. Truly a place to be when in Toronto.
17 avril 2014
Rated 5 out of 5 by JoeRJ This hotel has great staff
Outstanding staff specially at the Club Lounge. Kudos to Bles, John and the others who made my stay very enjoyable! It feels like home...
16 avril 2014
Rated 5 out of 5 by PJAY1 Good Place
The hotel is well located within walking distance to many shops and restaurants.
14 avril 2014
Rated 5 out of 5 by CaptainCanuck Staff make the difference
Excellent team at this hotel - keep me coming back.
14 avril 2014
Rated 5 out of 5 by wooly101 I enjoyed it!
I was skeptical about booking this hotel, but I’m glad I did. It’s a large hotel but grand at the same time. Although its constantly buzzing with activity one can take refuge in the recreation facilities this hotel offers.
As a blind guest I was well treated. I was given assistance when asked for and managed to enjoy all the hotel had to offer. The health club was a bit of a hiccup as there was no attendant on duty during my visit but I did manage to get in my work out thanks to Adrian from security who aided me setting up. Then there was the pool; ah the pool. Sheraton does indeed have a very large pool and its so neat swimming about and being able to listen to the noise of the big city at the same time. For me, it felt like I was swimming in the middle of a busy street. I just found the experience very enjoyable. There was even a sauna in the change room for relaxing afterwards.
The change room for me was a trial; its just so convoluted to get around but I did manage with a little help.
My room was very comfortable with two double beds and a nice working bathroom. The desk I’m glad to say had desk level plugs for one's devices. Alas though, the internet was down during my stay so I was not able to log on. Ah well, it save me a few bucks. There was also a safe in the room and plenty of space for one's clothes. The thermostat worked great and the room was quite clean. I’d like to thank April from the check in desk for giving me such a nice room.
I ordered twice from room service and both times the food was delicious. Room service staff was quick to assist when I told them I could not access the room service menu. It would be nice if Sheraton made this available on their web site rather than just on the television screen. Room service was a tad expensive but I enjoyed it.
Service was top notch and I was pleasantly surprised. All my needs were met and in a timely fashion. Everyone I came in contact with was helpful and genuine. I didn’t’ feel rushed or made to feel like a pest but like a valued guest. As a blind traveller I do require a bit more attention and it was given.
Conclusion, I’m booking it again. Its grate to spend the night here and enjoy the pool then go off to the spa which I did upon checking out. Next stop, Fort Lauderdale, where I’ll be staying at the Westin this time; I hope it goes as smoothly as this stay.
13 avril 2014
Rated 5 out of 5 by HotelLover4 Very Nice Hotel
The Sheraton is a really nice hotel. Very nice lobby, meting rooms and staff. The rooms are nice also, with nice bedding and amenities. However, the wallpaper in the rooms and bathrooms will need some attention.
13 avril 2014