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Rated 4.4 out of 5 by 301 reviewers.
Rated 5 out of 5 by Great comfort and value The Club Level rooms are fab, the Lounge is welcoming and well stocked and the traditional Portuguese specialties and wines at the Lobby Restaurant are excellent. July 28, 2014
Rated 4 out of 5 by Sheraton Lisbon The hotel advertises as a 5 star hotel. However, reception at check in was poor, there were no bathrobes etc in the rooms and guest service was not very responsive. Location however is good, as is the food and the bar at the top floor with magnificent view over the city July 28, 2014
Rated 5 out of 5 by ;ake my stay very comfortable I was in a one week holiday in Lisbon, Alfubeira and Seville staying in this hotel and in two luxury collection hotels in the other places. My prior ranked this hotel 3rd. But it ended up being the best hotel. It started at the reception when a problem in my checking (my mistake) was rapidly corrected and followed by a very nice stay in genarl and in details as well. July 27, 2014
Rated 5 out of 5 by Great stay in Lisboa Stayed as a couple on a pleasure stay for 8 nights. Check in was quick and I was recognized as a Starwood member and treated accordingly. We never experienced any problems with staff or the property. Easy to reach any of Lisbon's attractions from this location. All in all our experience was very positive and would stay here again. July 25, 2014
Rated 5 out of 5 by Excellent Staff What a great staff! We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her! Excellent young woman in the restaurant too named Sara I think. Great spa too! July 20, 2014
Rated 4 out of 5 by Just about good enough Considering 1 night free and 3 others discounted due to SPG points, I can't complain at price. However having to pay €12 just to use the pool is just plain cheeky. July 14, 2014
Rated 5 out of 5 by My favorite hotel I always feel at home when I stay in this hotel July 14, 2014
Rated 5 out of 5 by PORTUGAL'S BEST ADDRESS As a frequent traveler i stay at various hotels and this is one of my favorites. The staff always make you feel like you are part of the family and nothing is impossible to accomplish. You are a few minutes walk to the best that Lisbon has to offer. July 13, 2014
Rated 5 out of 5 by A special event was an occasion to remember I had arranged a special occasion for my wife's significant birthday in the Panorama Bar and Restaurant. The staff involved could not have been more attentive and helpful. in addition, the hotel was most helpful with booking in our friends who came to Portugal for the event. July 8, 2014
Rated 5 out of 5 by Great stay! Another wonderful stay at a Starwood hotel! At check in we were upgraded to a beautiful city view room. We celebrated my 60 th birthday at the hotel restaurant and our meal and service exceeded our expectations. After a day on on a wine tour, we arrived back to our hotel and found a tray of delicious strawberries ! An unexpected treat! Everything was perfect! July 6, 2014
Rated 5 out of 5 by Loved our stay. The room was fabulous, on the 25th floor we could see almost all of Lisbon. The Club Lounge was very nice for entertaining guests. We think all Starwood hotels should have this. The food in the restaurant was very very good. We ate there several times. We even took guests there. This was our second stay at the Sheraton in Lisbon and we will go back again. July 5, 2014
Rated 4 out of 5 by Club launch Very nice hotel with great staff. However, as a SPG Gold member I was planning to use the Club Launch and did that just for one day. The size and quality/volume of service offered is equivalent to 3* hotel not 5*. There is very limited breakfast but acceptable. However the Happy Hours do not offer quality/volume of the food. Traveling around the world I've seen much better service. If you are Platinum member the access is free. Between breakfast and Happy a Hours there is practically no snacks available. If you are Gold and have to pay 30 euro per day spend it outside hotel. It would be a better investment. July 2, 2014
Rated 5 out of 5 by Hotel Employee's The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you June 30, 2014
Rated 4 out of 5 by Great to combine business and pleasure Coming back after a few years it is still the great hotel at a very good location in the middle between offices, downtown and shopping areas. I love the Spa and the restaurant with great view. June 28, 2014
Rated 5 out of 5 by Best of all I have stayed in many Sheraton Hotels mainly in the U.S. and Canada but this hotel is by far THE BEST. Staff is great, the room is gorgeous and the whole experience is a 5. June 24, 2014
Rated 5 out of 5 by Lisbon The Lisbon Sheraton hotel is a very confortable hotel, with great facilitéis, spacious rooms, and a very proffessional staff. I would strongly recomend this hotel June 23, 2014
Rated 5 out of 5 by Surpassed expectations !! This hotel was exceptional in every aspect of our 7 day stay from the very moment we pulled in. The welcome at the front door and front desk was followed by exceptional service and friendly staff. Wow what a team. Restaurant and food at top of this hotel are absolutely the very finest in Lisbon not to mention the view and ambience .Well beyond my expectations. May 29, 2014
Rated 3 out of 5 by Nice hotel but staff service needs to be improved The hotel is located in a nice area. The welcome and car valet parking were well organised. The hotel room looks nice but unfortunately some facilities need maintaining. The bath tub was broken and it could not be filled with water. The plug was broken and could not closed the drainage of water. The sound installation did not work too in the bathroom. Last but not least the bed was too hard. A bite disappointing was the swimming pool and spa facilities. Beside the overpriced charges of 12,50 euros per person to visit the swimming pool, the lady behind the counter was not really friendly. We paid 25 euros for two persons and she even did not have a locker available. Although there were many lockers (more than 30 lockers) in the changing room but according to this lady every locker was occupied. On the other hand there were only less than 10 people around the swimming pool and spa. She could not offer anything to store my personal gadget (Iphone, Ipad, etc.) and she gave me the impression she did not care. Further on the spa vichy facility was closed too and the pool was really small. My last remark is about the charges of wifi internet. I expect from a 5 star hotel that the wifi internet is included in the price. May 16, 2014
Rated 5 out of 5 by GREAT COMFORT Very nice design of the rooms May 16, 2014
Rated 4 out of 5 by Nice features Nice spacious hotel entrance; comfortable rooms; great work out facility; one downside is distance from main Lisbon Town center and the cute neighborhoods May 15, 2014
Rated 5 out of 5 by Great hotel . . . even greater staff at all levels ! Where do I start? When the Doorman (Jorge) and the Bellmen (Alberto and Rui)) remembers us from a year ago, the Club Level staff (Anna Maria) looks after us like we were really VIP's and the Lobby Restaurant staff (Nuno and Joao) "welcomes us back." The Customer Service Supervisor (Vanda) is superior to any we've seen on five continents. I suppose the standards set by the GM are so high that most people would be pleased and amazed. THANKS FOR ANOTHER GREAT VISIT. We can't wait to return next year. May 13, 2014
Rated 5 out of 5 by Lisbon Hotel was in a great location. Staff was very helpful. Food in the restaurant was excellent. Club level amenities were handy. April 24, 2014
Rated 4 out of 5 by Very Good Stay at the Sheraton Lisboa Good central location and very close to the Metro. Very comfortable room with excellent views over the city. The food and service in the Panoramic restaurant were excellent. Staff were very friendly. No enhanced room on check in which, as SPG Gold, was a little disappointing. April 21, 2014
Rated 5 out of 5 by Great Location Amazing Staff This was our first visit to Lisboa, the managment and staff made our trip very memorable. April 15, 2014
Rated 5 out of 5 by Obviously The Best Hotel in Lisbon The hotel is beautifully furnished and the service is fantastic. The rooms are not particulrly large, but they are very well appointed and have a luxurious feel. The hotel breakfast is alao a feast for the senses. We did not use the subway, but noticed that there was a station right next to the hotel. There are also three small shopping malls in 1 to 5 minute walking distance. We took in a movie one nite. It was great. Only a 5 Euro cab ride tp the center of town. The concierge arranged 2 tours for us. Everything was great. Its a very comfrotable hotel. I miss it already. One of our better platinum stays. April 5, 2014
Rated 4 out of 5 by Great! But still opportunities to improve I enjoy staying at the Sheraton every time I go to Lisbon. It is comfortable and the staff is very helpful and pleasant. The three areas of improvement are: 1) the check out time, it is too lengthy and seems clumsy; 2) the size of the bath towels; 3) the poor quality of the wifi coverage in some bedrooms. March 29, 2014
Rated 4 out of 5 by For practical people. this hotel is excellent for people who surch, commodity, practic in accommations. Apart the rooms are huge and the business room very useful. March 25, 2014
Rated 5 out of 5 by A dream to stay in this hotel This hotel has great architecture, great location (near subway), great food/restaurants, great staff and great rooms. A dream come true ... March 22, 2014
Rated 5 out of 5 by A "known" surprise My first time in Sheraton Lisbon : very relaxing experience, one of the best hospitality ever. Free Wifi in the room to be considered. Thanks D: March 17, 2014
Rated 5 out of 5 by Wonderful Hotel I highly recommend the Sheraton Lisboa Hotel & Spa. Excellent service, very comfortable room, great location. Staff is available and responsive. We will return next time we visit Lisbon. March 4, 2014
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