Rated 5 out of 5 by RufusInHI Regal Charm Renewed
Wow! An incredible renovated lobby and restaurant/bar. The Front Desk hosts and hotel staff exudes a rejuvenated Hawaiian Hospitality spirit. The hotel acknowledgement of my SPG Recognition and Upgrade was greatly appreciated. The relocated and updated Buffet at the Pikake Terrace was much needed. The breakfast and dinner buffet selection is excellent at an incredible value. You can not beat the hotel location in the heart of Waikiki with the world most renowned Waikiki Beach across the street. The Royal Stature has been reestablished. The Princess name is no longer tarnished. Mahalo and Aloha to Sheraton Princess Kaiulani Hotel for making a former Kamaaina feel at home in paradise.
November 8, 2014
Rated 3 out of 5 by Anderson2 hotel need updating
hotel rooms need updating badly. Walls and carpets very worn. Service was fine and pool restaurant and service good.
November 5, 2014
Rated 1 out of 5 by bitsnpieces2 poor service
Poor customer service, I was told to wait for my room for almost an hour. And when finally available, I did not even get an apology. I find staff and management indifferent when reported and was basically shunned and told to go away.
October 31, 2014
Rated 5 out of 5 by Sheryl44 Great Location
This must be my 14th or 15th stay at the PK and I am always very happy with the total experience of staying here. Easy access to all major hotels and restaurants, self-parking, clean rooms with generous lanais, wonderful employees and a great feeling of security and comfort. Cannot recommend highly enough.
SC. Kirribilli, Australia
October 29, 2014
Rated 5 out of 5 by KeithC Great trip
Hotel was in the perfect location and had everything you would need! Would definitely stay here again.
October 28, 2014
Rated 3 out of 5 by jackly Hotel - nice and simple
Nice but need updates from 1980s to present
October 27, 2014
Rated 1 out of 5 by KARJ Awfull
Place needs a complete overhaul..Staff does not know what they are doing.
October 21, 2014
Rated 3 out of 5 by joe313 front desk
The staff ignored or concerns at check in and during our stay. Having stayed at the SPK several times in the past we were quite surprised to have received such cold treatment.
October 18, 2014
Rated 4 out of 5 by JanJer close to beach
Great hotel, good location, clean, staff friendly, but needs renovating which was already planned but not done yet. Had a fabulous view of Waikiki in a high up ocean room. Have been to Oahu 13 times and by far this view from this hotel was the best ever.
October 17, 2014
Rated 5 out of 5 by Amoss129 Thank you, Thank you, Thank you
Great hotel, I was upgraded to a great room with lovely ocean view. excelent food, excelelnt staff, covenient parking. I am gald I chose this hotel.
October 17, 2014
Rated 4 out of 5 by JJJO International Meeting
As a meeting planner, the Sheraton Princess Kaiulani provided exactly what I was expecting - Great location, excellent staff, for a very reasonable rate, however just in need of some tender loving care, which I understand is on it's way. Front Desk, Banquets Department & meeting set-up were easy to work with and very professional. Good Food! I will return again.
October 16, 2014
Rated 4 out of 5 by jgzjkiwis Good position
we have stayed at this hotel many times over the last 15 years. While it is generally in need of a refurbishment It suits us as a family perfectly. it is in an ideal location with everything close by.
October 15, 2014
Rated 5 out of 5 by Jimtraveller This stay hit out of the park!
I have stayed all four SPG properties at Waikiki Beach when I visited Honolulu, and I had some "hits and misses" with this hotel in the past, and this stay (October 10-12, Room 936) really pleasantly surprised me.
My stay started with my impressed look on my face when I saw the newly renovated hotel lobby (I could not recognize the lobby at first) - very bright, modern and great colour themes.
When I checked in, I was welcomed by one of the most beautiful smiles at front desk - I was provided with great buffet breakfast vouches which could be used at breakfast (1:1 ratio) or flexible lunch choice or wonderful dinner buffet (2:1 ratio with the vouchers). This was a great promotion for platinum members.
My room 936 is a great king bedroom with corner ocean view. The room is very spacious, and with much ocean view and lighting - which I did not realized when I arrived around 8pm, until in the morning when I wake up with the great Waikiki ocean view.
The bed is so comfortable and my room is so far away from elevator that I had a wonderful sleep.
The hotel restaurant buffet also got a great face lift with great décor, wonderful service and great tasted food. Many choices of food, such as North American favourite - live egg station plus many hot and cold items, Japanese style food - miso soup, and many fresh veggie choices.
Dinner buffet just got even better - snow crab legs, large shrimps, mussels, and the high-light of the menu - most tender roast beef I have ever tasted and wonderful raw-tuna salad. I had to break my diet streak, and five kinds of deserts later I was full!
I used my 24 choice as my 75 night during the year to get 730pm check out, which was accommodated by the hotel, which is so great considering my late evening flight from HNL back to Vancouver.
The bar was wonderful which is close by the poolside and restaurant.
The check out was equally smooth and courteous.
The location is wonderful, walking distance to Waikiki Beach, many shopping choices, and many many choices of eateries!
Happy customer here, and highlight recommend!
October 13, 2014
Rated 4 out of 5 by Antheagaye Exceptional location
The hotel is in the heart of Waikiki .We had a great view over the pool and sea in the tower block.
Room was clean , bed extremely comfortable and balcony a plus.
Hotel staff efficient and extremely friendly.
5 minute walk to beach.
October 9, 2014
Rated 3 out of 5 by Goldens04 Good location in the heart of Waikiki
Good hotel for the price. Staff mentioned they are going through an upgrade.
October 8, 2014
Rated 5 out of 5 by hnlman This hotel has a great location
Excellent, wonderful hotel
October 5, 2014
Rated 2 out of 5 by bruinnurse A Dump
This hotel was a dump! I can't believe that Starwood pts their name on this hotel. The lobby looks great but it clouds your judgement until you walk into your nasty green carpeted room. I wouldn't want to see what that carpet looks like under a microscope. It's disgusting!!!! I felt dirty just in the room. The AC unit is from 1960 and doesn't put out much air but when it does it blows on your face and it smells like mildew. The cable..don't expect to veven watch NBC or other regular cable networks. you got more channels in a room in the 1980's. Their engineer came into the room to tell me that he has told the staff that there is a problem for months but they don't have a desire to take an initiative for the customers. If you're there on a Sunday and want to watch football in your room...unlikely the TV station came in an dout. I have had better experiences in a developing world. I called about my TV 5x the basically didn't believe me. The cable situation is horrific. Overall an antiquated hotel that doesn't desire to upgrade themselves. It's a bacterial nightmare!!!!!
September 29, 2014
Rated 2 out of 5 by Grace Alright for the price
Not s great hotel but okay if you get a very low price. Construction was going on both sides of the hotel, Book with caution. Lots of tourists from Japan.
September 28, 2014
Rated 5 out of 5 by Fredo35 room with a view
Just after arriving, my wife and I upgraded to a room with an ocean view. Every morning we had coffee on the balcony watching the surfers at Queens. Can't get better than that. But wait! We got our beach towels and chairs; went to famous Waikiki beach and relaxed in the sun. Shortly after that we were given oranges and apples to quench our thirst. What service! Totally friendly hotel and staff. Had wonderful nightly entertainment.
September 27, 2014
Rated 1 out of 5 by Nickname5540 DON't DO IT!!!
This "resort" is the grossest hotel I have ever stayed in. The below is excerpt from the email I sent to Starwoods corporate>
Quite honestly, this was the most disgusting hotel I have ever stayed in. I am immeasurably enraged that I spent 10 hours on a plane to arrive at this noisy, decrepit, overpriced, poor service, infernal, miserable “resort”. I cannot believe I was duped out of $300 per night for this flea bag motel. Attached are pictures of my room. As you will see:
1) Ants crawling all over the bathroom sink
2) Both live and dead moths on the curtains
3) Moth eaten blackout shade with holes in it
4) Rusty, disgusting fixtures that are at least 40 years old (and not in the good way)
5) Bathtub that was so disgusting that I bought a pair of flip flops so that I could shield myself from whatever was growing in it (those are now donated to the Hawaii garbage dump)
6) Rust everywhere
On top of that filth in the room:
1) It was like staying in Manhattan it was so noisy. From the cheesy band that played by the pool at night to the street performers yelling next to the hotel, to the road noise….it was maddening.
2) Took over an hour to check in as there was only 1 front desk person working at the hotel.
3) Upon checkout, front desk clearly knew that the hotel was a joke, because they didn’t even ask me how my stay was.
I have stayed in 3 Starwood properties this week alone. This is by far the nastiest hotel/motel I have ever stayed in….period. This includes airport motels. To attach the word “resort” to this hotel just adds insult to injury.
September 25, 2014
Rated 5 out of 5 by Joaquin88 Greatest
Everything about this hotel is the best. Have stayed here for any years and will definately continue to stay here.
September 21, 2014
Rated 3 out of 5 by Norcon Not Happy
When I checked in I ask for a high floor and was told that this room was quiet. But it wasnt we heard all the street traffic and the band that was playing at the pool was loud even though I had my Sliding door closed. Ester the cleaning lady was the best person there she made up the room with a smile. The front desk people were rude and I was not treated very well.
September 15, 2014
Rated 1 out of 5 by Diane70 Hotel in dire need of maintenance/updates
Unfortunately this hotel gives the Sheraton name a disservice. Compared to other Sheraton's I've stayed in, and there have been many, this is by far the worst. Wallpaper peeling, bathroom dingy, could not open sliding glass door, TV barely worked, workout facility substandard, food so-so. I would not stay here again, even if it were free unfortunately. Was put on a 5th floor room with no view and was told it was an "upgrade". I'm SPG Gold and a Starwood Vacation Owner. Very sad.
September 12, 2014
Rated 4 out of 5 by JasonLyndal Highly recommended, repeat customer!
This hotel is situated in the heart of town, amongst all the dining & shopping venues & across from the main beach, The rooms are clean & the beds are very comfortable. The staff are great & we stay here every year. Highly recommend this hotel.
September 8, 2014
Rated 5 out of 5 by Fred1 Staff to be recognized
Above Excellent customer service by Front Desk employee Andren Fang at Check In. Above Excellent Customer Service by Front Desk Check Out employee Sharen. Housekeeping for Room and Housekeeping Department employees performed above excellent customer service. These employees need to be properly recognized. They are the Front Line employees that make the Hotel a Five Diamond Hotel. Fred Sojourner Stayed August 23, 2014 - Sept. 2, 2014 I completed the Hotel survey sent to me however this information was not on it.
September 4, 2014
Rated 3 out of 5 by BRIBOYNYC Worn around the edges
I've stayed at this hotel 3 times and when I was there in Jan 2014 I saw they were closing the hotel shortly for a well needed renovation. Then when I was looking for hotels in Waikiki this hotel still showed as available and I found out the closing and renovations were cancelled. I must say this hotel does need to be closed and renovated. They did some basic renovations and touches in the lobby area so it was a slight improvement, but you can tell not much money was put into it. For the guest check-in a laminate was placed over the granite counter and the laminate is already ripping. The rooms need renovations. The sinks, faucets and tubs all need to be replaced. The carpeting is worn and you see where there have been water leaks.
Parking is also horrendous. You can drive up and down a 5 level parking garage and never find a parking spot.
If it wasn't for the location I would say stay away from this hotel. The staff is friendly, hotel is clean, but it REALLY needs a makeover
September 3, 2014
Rated 5 out of 5 by Orion007 Great business retreat
I had a last minute quick business trip into Hawaii and was able to stay at the Sheraton Princess Kaiulani for three great nights. Since the trip came up fast I forgot a few items, however the hotel staff took care of my every need, to include recognizing my SPG status and upgrading me into beach/ocean view room that was great. What a superb hotel to come back to after a full day of work - outstanding pool-side bar, great bar-staff, and live Hawaiian music made unwinding quick and painless! The location is perfect in Waikiki for the night life, which is all I had time for on this trip. But it is also located across from the bay so surfing and the beach are right there. Overall, a great hotel experience.
September 2, 2014
Rated 3 out of 5 by dad1947 Service Down
At Buffet Breakfast...its not cheap...asked waitress for coffee two times....told be a minute each time.....45 minutes later as we asked for the bill I mentioned we never got our coffee....she said she was brewing fresh pot...we just left....never will I eat here again!!!
September 1, 2014
Rated 2 out of 5 by Disappointed111 Lots of construction noise
I stayed at SPK last week and had a room overlooking the new IMP construction. It was very noisy, but there wasn't much that could be helped. This time I was sure to ask for a room that wasn't near the construction. The room I received wasn't overlooking the IMP, but It was next to a room that was being renovated, so there were drills and table saw noises coming from the room. I went to the front desk and explained the situation (I got in early and left VERY early the next morning). The person at the desk was VERY rude and said that there were no other rooms available. She went to a back room, allegedly "to talk to the manager" and returned to say there was nothing she could to and the construction would be done soon. If in fact she went to speak with the hotel manager, I would have expected them to come out and explain the situation.
This is not how you should treat platinum guests. I travel to Hawaii regularly for business and have stayed at SPK at least 10 times, I have never received this level of rudeness from any employees. The hotel "is what it is" but the staff had always been friendly before this stay...
August 30, 2014
Rated 2 out of 5 by Matt07 This hotel needs improvement
I was in Waikiki for a recent business trip and first time staying at this location. Though the location was great and the staff friendly, I experienced several problems with this hotel that I will take into account the next trip I'm out here. Mind you, I am not a very picky individual. Firstly, on this particular day, one person was working the front desk. Took me about 30-45 minutes to check in because of the long line. Secondly, if you're parking in the structure, please ensure you get a parking pass from the front desk in order to park in the garage. I was not told this and had to pay. Thirdly, the facility is rather outdated and walls are extremely thin. Normally, I don't mind having a room next to the elevator but the walls at this hotel were so thin that it was a major distraction in late evening. I did not get ample rest the two nights I stayed there due to the family next door and I don't think they were being particularly loud, but rather that the walls were extremely thin. I would've requested another room but the fact that the line was so long at the front desk deterred me from requesting another one. The positives of this hotel include the friendly staff and the band playing by the pool with the hula performance.
August 29, 2014