Rated 5 out of 5 by jankay Gorgeous Hotel
Hotel was amazing. Pool was nice. Beach was gorgeous. Shuttle service didn't always follow the schedule. However, it was convenient to get to downtown. The concierge service was very unhelpful. Most times, they were not at the desk or not answering the phones. They were not helpful with any request made of them. They were not knowledgable about the surrounding area and activities.
August 5, 2014
Rated 5 out of 5 by RockRoll Comfortable and good shuttle into Key West
They are continuing to maintain with fresh paint. I also observed the grounds crew trimming trees. The common area was always clean and well maintained.
August 8, 2014
Rated 2 out of 5 by ToddS Mold in Room
As a platinum member, I was treated very well upon check-in and received a room upgrade to an ocean view room. However, after a couple days had passed, my wife and I discovered large areas of mold in several spots around the room. Upon check out, I informed the front desk of the mold issue and showed pictures. There was no apology...beyond the mold issue, the hotel is pet friendly and we were reminded of it every night. I realize the hotel can't control a barking dog, but I'd rather not spend a vacation listening to dogs barking.
We were provided a free breakfast due to platinum status, however we only ate at the restaurant twice. The food was marginal at best and they were short staffed leading to a lot of unhappy customers.
There are plenty of places to stay in Key West with far better locations. I would not recommend this SPG property.
June 19, 2013
Rated 5 out of 5 by SLAW105 Perfect Location
The rooms where very clean and comfortable. The pool was great and the poolside bar is a big plus. The only issue I have is that there is a funny odor when you enter the front door to the lobby. Smathers Beach which is across the street also has a fowl odor to it and is loaded with seaweed. The location is great and the shuttle service is a big plus. Mr. Ed was very informative and helpful and is a major asset to this hotel.
June 21, 2012
Rated 2 out of 5 by Barb44 A very disappointing experience
The service from the hotel cleaning staff and the concierge were well below average. I didn't feel like a guest I felt like they would rather have no guests to bother them. The drivers were great and the front counter people were good. I wish you would look for the concierge that was there the day of our check in. She was there 2 days of our stay. She made smart cracks/ was on her cell phone for a personal phone call and there were 5 people in line. I simply arched over a took what I wanted because we would have missed the bus if we would have continued to stand there. I have stayed at many Sheratons and this doesn't belong in our family of good places to stay.
January 27, 2014
Rated 1 out of 5 by Pats Room not clean
We were very dissatisfied with the cleaning of our room. Bathroom floors never washed- rug in room never vacuumed. Some days we had a bath rug in front of the sink, other days none. Bugs in the room. They got into my medicine pill case and were crawling over my medicine. I had to discard a week of medicine.
The location of the hotel is wonderful but the hotel sorely needs better management & training for the maids.
February 9, 2012
Rated 5 out of 5 by Brown12 Very clean room
This is a very nice hotel. The rooms were very clean, very spacious and oh the work out facility was GREAT! I do think the couch in the room we stayed in was a little worn....and that happens when your in a popular vacation spot, but it should be replaced. Otherwise, everything was GREAT! I worked in the hotel industry for 8 years and cleanliness is VERY important to me. I know what to look for. The room was clean!
June 23, 2012
Rated 5 out of 5 by Doug15205 Suites in Paradise
I have stayed at this hotel many times, and while always good, this visit was exceptional.
The bell/door staff was extremely helpful and friendly, and while my room was not yet ready when I arrived (I was early, 1PM) they sotred my bags, called me when the room was ready, and the bags were in my room upon my arrival.
One of the best pools on the island, with a hot tub, and a nice little bar. There are so many options on the island for breakfast, but if you don't want to go anywhere, the restaurant is really good too. They have some incredible views, and even the garden/pool views are worthy of the location. They accommodated my request for a late checkout since I have platinum status, and really everything was great. The beach is right across the street, and albeit a small one, it is well maintained, with sailboat, parasail, and volleyball available among the renewed habitat.
November 19, 2013
Rated 4 out of 5 by RJA5233 Room and shuttle
The room appeared clean enough, although there were several things that I think should have been attended to. The faucet in the minibar had a bad valve which made a loud vibrating sound unless you turned it fully open. The bathtub drain plug had to be removed in order to use the shower and when removed there was a rod that extended above the drain hole that if stepped on might hurt ones foot. The bottom of the tub also needed to be scoured. I would also appreciate a TV channel guide in the room. In my opinion a staff member cleaning the rooms should be instructed to note any item that needs attention and report it her superior. Management should see that this is done.
I would like to have shuttle service that did not require the guest to sign up for a specific time. You don't necessarily know when you will leave or return. Because of this we drove into town and paid for parking.
February 21, 2012
Rated 5 out of 5 by CindyR Very nice stay!
Very comfortable and close to everything.
September 8, 2014
Rated 2 out of 5 by robruiz Room Cleaning
Our room bed sheet were changed with spots like blood , we realized it late at night and took them off and put them on the floor for the maid to change it the following day. The following day we called 3 times to get our room clean and inclutiting our last call round 8pm before going to dinned. We got back in our room round 02AM and our room was no clean with the bed sheet seating in the floor were we left them two days ago. Front desk agent Manyma (not sure of the speaking) was very rude she should not be in customers services. no smile, no thank you, no welcome. she was just looking how to make my stay miserable .
August 14, 2014
Rated 4 out of 5 by FrequentTraveler Very helpful staff
We spent two days in Key West recently and had overall a pleasant stay. The first night we got a room next to the elevator. Unfortunately, the elevators make a lot of noise so we asked to get a room away from the elevator for the second night. This request was honored immediately and we even got a free breakfast voucher. Breakfast is nice and Anita is a great server!
November 28, 2011
Rated 5 out of 5 by Ray73 We'll be back !!!
This was our 1st visit to Key West & this hotel was by far the best Sheraton we've stayed in ever! We will be returning next year! I have to tell you, the beds are the most comfortable of any resort we stay at. Shuttle drivers to/from Duval St. were all friendly & helpful, as was the rest of the staff. The beach across the street was a big plus too!
December 12, 2013
Rated 5 out of 5 by Craiger Excellent Sheraton
I have stayed in many Sheraton hotels and this was among the best ones. The resort was clean and the location was great. The pool was the best part of the resort since we have young children. If you want to go to the beach, I would highly recommend taking a trip up to Bahia Honda State Park (MM 37) vs. the beach here (which had lots of seaweed on it).
June 12, 2012
Rated 5 out of 5 by Stormchrissy Another Fabulous Week At The Sheraton Key West
We have been coming here for many, many years and keep coming back. The facility and the staff are A1. If you want laid back, relaxed and no strain this is the place to stay on the "quiet" side of the island. These folks know how to run a resort area hotel and they know how to treat their customer. Thanks Sheraton Key West, see you in a few months.
September 8, 2012
Rated 5 out of 5 by HilltopGuy Wonderful Experience
This hotel is perfect for a Key West visit. We loved the location which is away from the noise and clamor of Duval Street, across the street from a great beach. Beach is great for sunning, walking or just sitting enjoying the sun and breeze. Easy to get to "the action" on and around Duval Street and the docks. Shuttle transportation is available or rent scooters or bikes. Hotel staff is so acommodating and the rooms are gorgeous. We had a poolside room with great balcony and the mini bar was so nice as we could bring in some snacks or even fix sandwiches in the room. Nice poolside bar/restaurant and the pool is terrific. It is worth the price to have a nice place to stay. There are some less than attractive places in Key West and we were glad we paid a little more to get a great hotel. We don't get down there often and we are happy we picked such a wonderful spot. Go to the La Trattoria restaurant just down the street for a wonderful meal experience.
November 13, 2011
Rated 5 out of 5 by Lolds Home away from home!
This is only the second time in Key West and second time at the Sheraton Suites and we love it! Came for my birthday this time and the front desk acknowledged the special occasion and had a Key Lime pie waiting in my fridge! Shout out to Jonathan at the desk who checked us in, great attitude! Can't wait to return!
November 23, 2013
Rated 5 out of 5 by Hummer Great Hotel
What a beautiful hotel right across from Smathers beach. Staff are the greatest and even sent another shuttle bus down to pick us up after touting Ernest Hemminway's house. My daughter at first sight of our suite stated, "I think I died and went to heaven". Great Sheraton style and first class place as always!!!!
April 3, 2012
Rated 5 out of 5 by ZappingMemories Nice surprise, happy with our choice!
Our first trip to key west, and we spent lots of time online, reviewing our options, even had 4 different hotel reservations made. We eventually cancelled all and chose the Sheraton Suites. Warm cookies when we arrived!
The staff was helpful, friendly, and we took advantage of the free shuttle to old town. Lots of great suggestions, and having the beach walking distance across from hotel was icing on the cake for moonlight visits!
The room was bigger than expected and we loved the pool.
We visited our other hotel options and confirmed we picked the best! In short, our next visit to key west will be here again!
September 24, 2013
Rated 5 out of 5 by rickanddenise Will be Back!!!
Hotel & Staff were the Best in every way... We enjoyed our stay with out any problems or issues that we have had w/other Hotels. The Pool & Bar area was a good place to relax and enjoy some down time inbetween what the Island had to offer.
April 25, 2013
Rated 5 out of 5 by Markdg Exceeded our expectations
Our stay was fantastic. The suite was extremely spacious for our family of 4. We enjoyed having the separate bedroom and living/dining room area. Because of the sink, refrigerator, microwave and table we were able to eat lunch in our room everyday which was a huge money saver for us. The bathroom area was one of the best I have ever seen. There were four sets of cabinets, three drawers and a closet which allowed plenty of room to unpack our clothing. Each and every staff member we came in contact with was helpful and courteous. This would include front desk, housekeepers, pool staff, and the concierge. We also rented bikes for our stay and rode the short ride to Duval Street everyday to explore all the sights. This feature was a great convenience and was reasonably priced. In the evenings, we took the shuttle to Duval Street for dinner. We found the shuttle to be very convenient and a great way to avoid trying to find parking. The hotel is also right across from the beach which was fabulous. Overall, I would highly recommend this hotel and we are already planning our stay for next year!
July 27, 2013
Rated 5 out of 5 by RobinC Great front desk
Jonathan at the front desk was very accommodating. We needed to shorten our stay and he was very helpful with the SPG member services. He took care of calling them for us. He was helpful adding an extra room to our reservation also.
September 3, 2014
Rated 5 out of 5 by gcschroeder Awesome amenities!
We enjoyed our stay. The shuttle services to the downtown part of the island was a great service. The hotel was nice and clean and we enjoyed the beach location!
November 11, 2013
Rated 5 out of 5 by Fishiepoo First stay
This was the first time I have stayed at a sheriton Hotel and I am sold on them. Everything about the hotel the room the service everything was very very nice.
May 9, 2012
Rated 5 out of 5 by Lucky3 This hotel has a fantastic staff
What brought my family and I to this hotel, was a death in the family.
Even though the staff did not know the circumstances as to why I was staying at the Sheraton Key West Suites, I was greeted with much friendliness.
I was very much impressed with the professionalism of all staff and the cleanliness of the hotel.
The pool area, I found it to be so clean and inviting.....the morning breakfast buffet was great, and so were the staff members.
During my stay at the hotel, I found all staff members, to be friendly and accommodating, whether they were from the front desk, restaurant, bar or pool area, or room attendants.
I would certainly recommend this hotel to friends and family.
November 4, 2013
Rated 5 out of 5 by Traveler17 Great Suite
Would highly recommend our room with deck overlooking the pool. Very clean, food was good, staff was friendly. Wish we could have stayed longer.
May 24, 2012
Rated 5 out of 5 by WTB58 Great job, great place to stay
The rooms were clean and well maintained, food/service at the hotel were top notch and priced fairly.
June 19, 2012
Rated 5 out of 5 by hjbrdb Great Visit to Key West
Wonderful place! Super nice people on staff! The shuttle back and forth to town was a huge plus!
June 28, 2012
Rated 5 out of 5 by igtreeves Key West
The staff was friendly and professional. The room was extremely comfortable and the amenities were exceptional. The free shuttle was a great selling point. It made getting to downtown Key West simple and enjoyable.
September 2, 2014
Rated 5 out of 5 by Bucho711 Spacious and great service
Huge and comfortable rooms, lovely pool with live music, ideal location near airport, super-helpful staff, and good recognition of SPG Gold status. Highly recommend.
July 22, 2014