Rated 4 out of 5 by muggles Location, location, location
there are more expensive hotels and fancier hotels in Toronto, but the Sheraton Center gives me the best combination of value and location. As a Platinum SPG member, the Club Lounge is a feature I couldn't do without
July 14, 2014
Rated 2 out of 5 by Stephen4976 Stay elsewhere
"Needs improvement" sums up the experience. From the staff to the speed of the internet, this stay was below the typical standards of Starwood. The concierge was of no help, and staff in general seemed disinterested. Hotel was allegedly refurbished recently, but decorations are still dated (1970s). Dark and dingy.
Will not stay again. DO NOT recommend to others. Book elsewhere.
May 22, 2012
Rated 5 out of 5 by Schubertsdad Excellent hotel
We had a great stay. Didn't have a chance to use the restaurant, but everything else was very good to excellent.
My only complaint is with the coffee-maker in the room. I'd prefer a glass coffee pot with a few styrofoam cups; using the cup itself as a coffeepot wasn't great and limited you to one cup at a time. Most other hotels have glass pots that give you 2-3 cups at a time.
April 16, 2012
Rated 3 out of 5 by Lee12345 Hotel has a great location but ...
Attended a conference there and was disappointed with the meeting facilities. Set up and logistics for the meeting room were somewhat below par with what I have experienced elsewhere however food was very good.
Hotel rooms were outdated and in need of a good cleaning - concept of making green choices is a good option. Unfortunately very noisy in the hallways and between rooms.
October 13, 2013
Rated 5 out of 5 by jimmyD Top Level Service!
Let me start by saying I stay at a lot of hotels, I have close to 400 room nights at Sheraton hotels alone over the last 5 years. I expect a certain level of service from hotels, so its rare I write views on properties. Last I had one such experience though that it does deserve a kudos. I was at the Sheraton Centre in Toronto and when leaving the Club Lounge, I said thank you to the lady that checks people into the lounge and was answered with, Your Welcome Mr DeLeskie. As I said I expect proper service, clean room, etc from a hotel, but being a frequent travel nothing puts it over the top for me, like having someone remember my name. There are many hotels I've been to, but maybe 1/2 dozen where people remember me by name, for more then the 2 minutes to check me in. It made my day!
The rest of the staff where great and nice on my stay as well, but had to single out the club level folks for being top notch!
March 11, 2012
Rated 5 out of 5 by canadafan62 complaint sorted quickly
stayed here may 5th to may 11th and unfortunately had to make a complaint that was not totally the hotels fault,(drunk guests) this was resolved next morning with an upgrade to a better room no problems or the sometimes couldnt give a damn attitude of some hotels. staff were polite every step of the way.would and will recommend this hotel to anyone
May 13, 2014
Rated 3 out of 5 by Treadstone Beautiful lobby, unkept room
Upon arrival I was greeted by a beautiful lobby with lots of seating and friendly staff. However once I was booked in to my room I was disappointed to find the following, black smudges on white towels, long black hairs in the bath tub, a burnt light bulb in the washroom and a sunflower seed on the bed. I would think that this doesn't normally happen. However, it must be noted.
August 22, 2013
Rated 2 out of 5 by Ontario11 No service
The hotel served its purpose for a conference and is a good location for downtown Toronto.
But over a three night stay, the room was not serviced once. If you stay here, my advice is that you agree to the no service option, as at least you wont be surprised when you get back after a long work day.
However, assuming the above was an aberration - I'd recommend it for location.
June 20, 2013
Rated 4 out of 5 by gcheng Hotel has great location and friendly staff
This hotel has great location right in front of Toronto City Hall and surrounded by great restaurants. Staff are very friendly.
The only I'm not fond of is the noise level of the vents. If you are close to the fire exit you can hear constant noise level through your vent. Something to consider for light sleepers. This is the 3rd time I got a room in this site with this issue.
November 13, 2012
Rated 3 out of 5 by PCPC55 This hotel is expensive and inflexible
Prices were high and everything had a cost. Billing could not work around their system to give a credit, so I had to pay for extra nights for my stay with a promise of a credit in 5-10 business days. I do not appreciate being the bank for the hotel because of inflexible systems. The facilities looked good, but did not handle the flow of traffic well for the large conference.
October 25, 2013
Rated 3 out of 5 by Guest062412 Need washcloths and drainage
Overall, a nice hotel. However - No washcloths were provided. Also, the bathtub wouldn't drain and the toilet would barely flush. My phone didn't work.
When the curtains were closed for the night, they blocked the air vents and the desired room temperature couldn't be maintained.
June 26, 2014
Rated 2 out of 5 by Emilienne Sheraton Standards are slipping
I went to several Sheraton hotels throughout the world and was very disappointed by Toronto's Central.
The bathroom was tiny, there was no bathrobes, and even no shower caps!
There was no fridge in the room, paper cups for making coffees instead of china cups and only 2 of them, which meant we had to re-use them. There was no help with the luggage!.
I was very disappointed.
June 3, 2013
Rated 3 out of 5 by Bre1 This hotel needs some noise reduction
While the room was nice, there was too much outside noise (street, hallway and joining rooms) which made this stay less than perfect. Sound proofing modifications would make this a much better place to stay. My stay was for business and probably would not return for vacation.
June 27, 2014
Rated 4 out of 5 by LostACustomer Sheraton Doesn't want to win over frequest travelers
The hotel was fine but they would not match my status at another hotel chain. I will not stay at this or any other Sheraton again. Why would i? I have a very high status and get many perks at another hotel. I travel constantly. Sheraton wants me to stay 3.5 business weeks before i get any type of status. You've lost me as a customer - you really should match program status.
February 8, 2013
Rated 5 out of 5 by Marrick 23RD ANNIVERSARY
You have a fabulous and a very caring staff Lily at he reception. She called back after few seconds to ensure if everything is fine in our room.
Club lounge server Elsys offered and gave chocolate drink to my daughters.
We truly enjoyed our anniversary and Father's Day stay at the Sheraton Centre.
June 18, 2014
Rated 3 out of 5 by Rooie This hotel did not meet my expectations
Booked Club Room to be able to use Club facilities - which were non existent! Extremely disappointed as would have stayed in another hotel if had known the facilities were unavailable for the dates we stayed. I realise the hotel was extremely busy with Xmas/New Year and weather problems however the Club Room we stayed in was extremely average and we are assuming the Club Room facilities on the 43rd floor were closed because of staffing over this holiday season. It was open just approx 1 1/2 - 2 days of a 11 day stay. We met a few people in the lift heading up for breakfast on a number of mornings, informing them it wasn't open and reactions were very similar to ours. I don't normally write crits - however of your customers don't give you feedback you never know. We were given breakfast vouchers for the days the Club facilities were not available however the staff at Link were extremely unhelpful and disorganised.
January 3, 2014
Rated 5 out of 5 by Thompsonfamily4 Summer travel
great stay. always enjoy our stays here.
July 31, 2014
Rated 4 out of 5 by AZ85603 Great Guest Services
I would like to say thank you very, very much to the
staff who assisted me on Monday, March 3rd at the Sheraton
My room key would not work and it took five trips up and
down the elevator at midnight to solve the problem
of being able to get in my room.
I would to commend Davida, Vanessa and Myra for
March 7, 2014
Rated 3 out of 5 by 55555 Fitness Equipment Requires a Tune Up
There is a lot of equipment in the fitness room which is great however much of it requires maintenance/recalibrating. Two of the Ellipticals would not turn on and a few had issues where increasing the levels did not increase resistance. One of the pedals on one of the bikes was ripped off. Otherwise the variety and amount is great, but the equipment needs some tuning up.
October 6, 2012
Rated 5 out of 5 by Gandfamily G and family
Great location and wonderful accommodations. Highly recommend this hotel for the location and price!!!
July 26, 2014
Rated 5 out of 5 by 2day2012 Very nice experience
I was there for the LES convention - Hotel set up was for meetings was very nice, staff over and above! LinkCenter very accomodating. Did not care for B2B menu it was limited (food tasted good), service first night was excellent it was just me, but other nights had to wait a long time, left once, tried another night and had to wait a long time for food and for assitance.
October 20, 2012
Rated 2 out of 5 by Valjean24601 Room was NOT up to Sheraton standards.
I have 2 issues. 1) Poor room condition 2) I did not recieve a response from the hotel mgt to the comment card which I personally handed to the front desk. Poor customer service on mgt's part. Room issues incl DUCT TAPE around windows, real dirty windows, heater made loud noises, poor lighting, all-round very 'tired' room. Definitly not up to higher Sheraton standards.
January 12, 2014
Rated 1 out of 5 by taxman2013 Unsatisfactory and inexcusable
Rooms needed painting, heating did not function and auxilliary heater required, amenities such as soap and shampoo were skimpy, request for foam pillows never responded to, no bathrobes, etc.
I am a Starwood Preferred and had booked a club level suite, so price was no object- this is the second time I had the same experience and I only booked again because of location.
November 27, 2013
Rated 4 out of 5 by mabestir This hotel is convenient to everything downtown!
Great hotel. Rooms were clean and the bed was very comfy. The only improvement would be the placement of the toilet in our room. It was right inside the bathroom door which made it awkward to share the bathroom with others as you can't open the door while using the toilet.
June 25, 2014
Rated 4 out of 5 by Coloradobound Fitness area
While the facilities were excellent with a large room, areas to stretch, and many different exercise machines, it felt as if the staff were not engages. ie the dispenser for wipes to clean a machine after use was frequently empty - things like this just don't seem a priority. The exercise bikes varied wildly on their settings as well. Kind of lackadaisical in approach.
October 7, 2013
Rated 4 out of 5 by Michael459 Hotel should state pool area under renovation
We were extremely disappointed the pool bar and BBQ area were closed for renovation. The hotel web site could have indicated this. We had to take the elevator to the lobby and change elevators to get to the club level. The room had loud noises from the ventilation system and we had no control of the room temperature. Overall my wife was very disappointed with our stay.
July 15, 2013
Rated 5 out of 5 by Irisheyes Resort away from home
The hotels relaxing atmosphere, exceptional staff, accomodation and the city view from the Club room has for several years made the Sheraton our mini vacation within the cty. The location is outstanding with the underground walkways allowing access to a large area of the city core. The staff is amazing and we look forward to their pleasant greeting for our return stay.
December 19, 2012
Rated 5 out of 5 by pablo63 you have some good people
on the trip before my last, i was in an incredible hurry to check in and get to a meeting, due to a late plane. I have to say that the check in process was one of the best i have had. They got the idea that i was rushing and did the whole thing quickly and professionally in what seemed like less than two minutes. the people at the starwood preferred desk are excellent.
February 7, 2013
Rated 4 out of 5 by IDATTA Disappointed
The hotel stay was good ,but when we came to check out I had learned that the CAA rate was much lower than the conference rate we had booked with. so I told the reception that could they please look into it as we are CAA members too .The girl at the reception said that this could not be done . We were disappointed that they would not even try.
May 5, 2014
Rated 4 out of 5 by Patrick55 Hotel is close to the action
The Sheraton is across the street from Toronto City Hall. You get to see democracy in its most basic form. Eaton's Centre and The Bay for shopping are very close for any shopping needs. The Blue Jays( MLB )can be seen for a short walk to Front Street. Same with the Raptors and Leafs in season but why would you go to those perennial disappointments. Overall a nice stay
May 7, 2012