Rated 5 out of 5 by AEStay2013 Great stay
Excellent stay, very comfortable and clean. However, I couldn't get my shower to get any hotter than a cool lukewarm. Shower unpleasant, but rest of the stay was excellent. Highly recommend!
October 9, 2013
Rated 2 out of 5 by traveltravel The Draft at lunchtime
We waited an hour for food at the Draft and it never arrived and the staff was indignant and rude. The temperature in my room read 65 but it was so stifling hot I couldn't breathe and they never fixed it.
August 20, 2012
Rated 5 out of 5 by Chris1770 Margarita Ball
These guys get better at this every year. No lines to stand in. Early check in was available. Second floor check in idea was BRILLIANT! Smoothest event in the 14 years I have been going there. Well done!!
November 14, 2012
Rated 5 out of 5 by rjones39 ROOM
I booked a.JR suit for a birthday weekend get
away. I was very please with everything. I didnt want to leave. O the bed was so comfortable, clean feelin, the window view was great also. Yes I will return.
December 12, 2012
Rated 5 out of 5 by Manju Staff was Wonderful!
We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk.
If you want people to be green put more hooks and towel bars in bathroom
September 24, 2012
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
February 16, 2013
Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 3 out of 5 by harry8988 Not worth the money
The room did not match up to my expectations considering the amount you pay.
There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin.
November 5, 2012
Rated 3 out of 5 by customer23 Terrible Internet Link/reception staff lack of customer service
Stayed recently with a conference group which was supposed to have free wifi connection in our agreement. On check in I mentioned I was with this group. On reviewing my bill in advance of check out, there were internet fees charged. I informed front desk staff that was not correct and that I was told on check in that the charges would be put on and "just taken off " at check out. On attempt to remove charges the evening before check out, I was given very poor customer service by reception staff(2 ladies working together?); they said they needed to "speak with manager" since I had upgraded my room so this didn't put me in the same group code as the other conference attendees.....RIDICULOUS!!! The 2 female reception staff tried to give me reasons why I shouldn't have the charges removed....that is customer service??? I said I didn't mind speaking with the manager but one told the other to "just take off the charges." The charges were removed at that time but I was then cut off from internet connection for that evening. How lovely......didn't want to go through that again so didn't sign up again....
September 30, 2013
Rated 3 out of 5 by Jon62 Usual great Sheraton effort from a well used hotel
The Sheraton Dallas Downtown is like many US hotels used by the business community. Well used, tired at the edges and in need of a bit of a refresh, but basically comfortable, clean and friendly.
June 24, 2013
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
October 31, 2013
Rated 2 out of 5 by AndyS Not great at all
Each of the last 12 weeks I've stayed at this hotel it's been getting worse. And it wasn't good to begin with. This last week there were fruit flies in my room and dirty sheets...
October 4, 2013
Rated 4 out of 5 by SSRR Staff was friendly, Facilities were ok
The staff was nice. The ice machine on my floor did not work and was not fixed during my 4 day stay - I even called the first day to let the desk know. The room was hot at night - every night.
August 6, 2012
Rated 4 out of 5 by Neeps Nice place to stay
The hotel was great. The cold shower was a huge dissatisfaction. Important that all levels of comfort are met when you stay in a upscale hotel. All 5 days I had cold water. That stuck with me.
January 13, 2013
Rated 5 out of 5 by Misty35 ECC AHA Event
The hotel staff was absolutely wonderful. Anytime there was a change the magically made it happen!!! I would definitely recommend this location to others!
November 16, 2013
Rated 3 out of 5 by WR5280 Great location but a little rundown
The location was great and very convenient, but the rooms were a bit older and not as clean as other SPG hotels. The staff was friendly, but I'll probably opt for the W next time I'm in town,
April 17, 2013
Rated 5 out of 5 by Schelli Great staff
Carrie at check-in was awesome. I was attending a conference with lots of people checking in at the same time. She made the check-in very easy and worked in my advantage! She was great.
August 22, 2013
Rated 2 out of 5 by Kitkat22 Not impressive for Platinum Amenities
No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons
October 30, 2013
Rated 5 out of 5 by Jebann Very comfortable!
Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great!
March 4, 2013
Rated 4 out of 5 by MR5825 very comfortable
The hotel was very clean and neat. Price was reasonable. The staff was more than eager to please. The only downside, I thought it was ridiculous that they make you pay for internet service
August 29, 2012
Rated 5 out of 5 by Linda837 Excellent place to stay in Dallas
I stayed here in October on 2 separate weeks and each time the staff were friendly, curteous and extremely helpful. The beds were comfortable and rooms clean. I throughly enjoyed my stay.
October 18, 2012
Rated 1 out of 5 by DissatisfiedTimes2 Will never stay at a Sheraton again
We had a horrible Sheraton experience a few years ago but tried the Sheraton in downtown Dallas anyway. Huge mistake...rude staff. We will never stay at a Sheraton again.
October 13, 2013
Rated 4 out of 5 by RC1997 A Great Get-A-Way
After several months of taking care of everyone else, I decided to take a night off and book a one night stay in town. From the time I arrived to check out, I received excellent service.
May 26, 2013
Rated 4 out of 5 by barnel shortcomings
1. Walked into a hot room
2. ice bucket had water in it so it was not cleaned when previous customer checked out.
3. Sheets did not fit the bed
4. Bath tub was a little slippery
September 19, 2013
Rated 4 out of 5 by heatherk Good Stay
Really the only thing that bugged me was that my room did not have any wash cloths. Plenty of towels and hand towels just not any wash cloths.
November 22, 2013
Rated 5 out of 5 by Reggie This hotel provided wonderful service
I would highly recommend anyone to stay at the Sheraton Hotel Downtown Dallas, TX. I received superior service and i requested extended checkout and my request was granted with pleasure.
January 23, 2013
Rated 1 out of 5 by Notahappycustomer Not worth it
At first check in, there was still another occupants' luggage in my assigned room, no hot water, & when I attempted to set up a wake up call, nobody answered.
February 14, 2013
Rated 3 out of 5 by JonathanDC1 Tiny Bathroom (S-2321)
The bathroom was unbelievably small. The toilet seat would not stay up. You cannot turn around in the shower without the shower curtains touching you which personally grosses me out.
February 16, 2013
Rated 5 out of 5 by Chuck54 Great stay!
Outstanding stay! Only one "below expectation:" It would have been nicer if the itemized bill was delivered to the room for my review before I checked out. Everything else was great!
August 7, 2012
Rated 5 out of 5 by Sammie00 Best Beds Ever!
This room was very comfortable and clean. The staff were extremely helpful and pleasant (with the exception of the gift shop team). The food was exceptional but so were the prices.
January 28, 2013