Rated 3 out of 5 by Andies27 This hotel is too busy!
This hotel is clearly under-staffed or mis-managed. The check-in & concierges lines are always packed and the lobby simply has too much foot traffic from all direction. The rooms need some update & TLC. Also, I lined up at the SPG counter and was told it's for higher level members only, but this was not clearly indicated anywhere.
May 13, 2013
Rated 5 out of 5 by Angelx25 Sheraton is a first class hotel and centrally located for all amenities
Absolutely wonderful hotel, spent 2 very happy weeks, 1st week was very good but 2nd was excellent, all the staff extremely kind and couldnt do enough for me, made my stay so very special. Intend going back to stay again soon, highly recommended. Only one thing in the room I missed was a cup of ordinary tea, that would be a bonus
October 4, 2012
Rated 2 out of 5 by Mort12 This Hotel has excellent Staff
Brian at the check-in Desk is a first class Ambassador for your Hotel.
Delay in room availability was lengthy but understandable - Brian handled with excellent customer relations skills.
Room had no Mirror in main area, tap in washroom bath was leaking badly, no extraction fan in bathroom &, despite a space heater, room was cold.
October 20, 2012
Rated 5 out of 5 by Tina23 Amazing Staff
I'm a regular at the Sheraton Centre and the staff treats me like gold! Blesilda in the Club Lounge & Rocco in Guest Services along with all the staff at front desk and club lounge always make my stay special!! Even recognizing my birthday & wedding anniversary. Wouldn't stay anywhere else when I'm in Toronto.
November 18, 2012
Rated 5 out of 5 by NorthAmerican70 Winnie Sinn
Winnie Sinn is an absolute rock star on the Toronto Sheraton Centre team. She "get's it". As a hard core business traveller and regular guest at this property, I often need to make last minute changes. Winnie has bailed me out of tough situations on a continuous basis. She deserves to be recognised as a star employee on the team.
November 21, 2012
Rated 5 out of 5 by millionm In town for a concert
We have stayed at this property 2 times previously and have enjoyed the location and the service. From the valet parking to check-in have never experienced a problem. Unfortunately the concert was cancelled but rescheduled for December and have already booked my stay again. A great job by all. A special thank you to Stanton!!!!!
September 25, 2012
Rated 3 out of 5 by TVNoWorkie Out of room better than in room.
Enjoyed underground walkway the best. The hotel staff hadn't all been informed on parking choices and internet services. We had internet services from check in until 10:PM - and then it required payment which seemed steep. After numerous questions to staff (didn't know) and then front desk told us that at as members we received internet free only during the month of February (March came in at 12 PM) This must be confusing to many and there are plenty of other areas where we found it free. We disdain getting charged on top of the rates we paid for the rooms anyway. We had a fridge, the only problem was it wasn't plugged in. We rectified that by unplugging a floor lamp. Watching TV was hard because the picture would go pixalated and the sound was gone for 5 seconds or more every 10 minutesor so. Again one knew what the problem was because it wasn't raining or storming - it was clear out side. Staff had some problem outside our door but we didn't investigate.
March 2, 2013
Rated 3 out of 5 by Stephy86 Dirty pool area
Very thin walls. My family was kept up by partiers. The pool area was quite dirty. My kids found 5 band aids floating in the pool. The hot tub had a sign not for children under 16 yet it was filled with toddlers. There were no staff to monitor this. We expected much more. We will be back to Toronto, but we won't be staying here.
July 8, 2013
Rated 1 out of 5 by Jeff4664 Horrable experience
This has to be the worse hotel in the Sheraton Family. If I was going to Sheraton for this first time and I had stayed at this hotel I would never return. I will never return to this hotel. There were no belhops, no parking had to park down the street. No one helped me get my bags to the room, the food I would feed to the rats.
December 16, 2013
Rated 3 out of 5 by IronGirl Nice place; Good Service
Nice Hotel, and Front Desk was very helpful. However, did not sleep at all as people were partying all night long in the hallway which made it difficult to enjoy the next day in Toronto with no sleep. Hot tub was very outdated and for a hotel that size should be a lot bigger, squeezing together with strangers, not a great time.
November 11, 2013
Rated 5 out of 5 by Doddy Fantastic stay
I stayed at the Sheraton Toronto while attending a conferece at the University of Toronto. The location is great, rooms very comfortable and the staff excellent. Quick check- in and out, close to subway and tram stops and within walking distance of many attractions. Thank you, I will be back and can highly recommend this hotel.
April 13, 2013
Rated 4 out of 5 by Mikeyboy Suite Nights
Redeemed Suite Night awards but initially received upgraded room which would be normal upgrade. After discussing with Manager "Maya", was upgraded to a "real" suite which was great. Disappointing that as a Platinum member, I had to complain to get this room.
September 3, 2014
Rated 2 out of 5 by pg11 Left message for general manager did'nt call me back
I left my room at 7:30 am need to go up to the club level for a coffee and a peice of toast. I wasnt back down to the lobby until 8:00am. It took 30 minutes only 2 of the 6 elevators worked. This hotel needs alot of help, its tired, the staff didnt care when I first approached the staff in the lobby. Poor show Sheraton Centre.
May 31, 2013
Rated 3 out of 5 by Nan54 Great area
Our room was clean and comfortable. Unfortunately the noise level coming through the room door was very loud. Even average voices were heard but it went on all night long when guests were heading to their room after an evening of socializing. Replacing doors with soundproof ones would go a long way. Otherwise room was great.
April 7, 2014
Rated 3 out of 5 by David13 OK
The Sheraton Toronto Centre is a massive place - be prepared for lots of people. But as a Sheraton it was fine but not exceptional. Room service was terrible. I don't like the hotel information being on the television. Broken ice machine on our floor was a small inconvenience but still annoying for a large, established chain.
February 19, 2013
Rated 1 out of 5 by JulieC Horrible experience - don't leave without your bill
I stayed in Sheraton Center on Jan 10 for one night. The hotel is generally average for the price but the worst part is that they promised to send the bill by email....and never did. I am at my 6th call in 4 days and still did not get it. This is just absurd. DON'T go there on business if you intend to do an expense account.
January 17, 2013
Rated 5 out of 5 by Albert2011 A great hotel with dream location
We arrived from UK to enter the room with lovely welcoming facilities. Then opened the curtains to find an excellent view of main city centre square, plenty of activities to watch generally minimal traffic noise. All that we wanted from Staff and surroundings were on hand. Our time was enjoyable and we hope to return again.
October 1, 2012
Rated 1 out of 5 by BM1234 SVP
The rate was $329 plus taxes for one evening. I stayed in a room on the 2nd floor. Woke up to loud noises, screeching brakes at 5:20 and realized it was the street cars. Toilet continued to run after flushing it. No bathrobe. Bathroom only had a light switch...no fan. Not what I expect from the Sheraton. Very disappointed,
March 6, 2014
Rated 5 out of 5 by Applegundam quick visit , impressive
I was there for a small conference; upon arrival; checking in is easy and friendly; but my room is not ready due to my early arrival; which is fine; so I went direct to my meeting; and come back two hours later; and the lady recognized me right away and apologize for the inconvenience that they had caused; very impressive.
September 4, 2012
Rated 4 out of 5 by 2patty hotel lacking in WIFI
The Sheraton is an excellent hotel with great services, etc., except for the fact that WIFI is not provided as a service and is charged at a rather pricey rate. Most lesser hotels offer this service free and the room charges are much lower and therefore we feel this is poor value for our money to pay more and receive less.
December 29, 2012
Rated 4 out of 5 by JanJan67 Great location, poor pool area
The easy access to all Toronto locations using The Path was great esp for skating. Would rather have 2 queen beds than small doubles but rooms were clean + comfortable. Only complaint was the pool area as it was too cold as there is too much open area to the outside. The hot tub was cloudy and jets were barely functioning.
February 19, 2013
Rated 4 out of 5 by JO30 Hotel needs to be renovated
I usually stay at this location but always end making a comment that this location requires room & hallway upgrade/renovation. For the hotel rate that I pay and being right on central downtown, hope this is your scope for future improvements to stay competitive in the hotel industry.
August 11, 2014
Rated 3 out of 5 by Janet Will not accept review without a title.... really!
Reception was slow we watched 3 employees play with their computers. The room given to us was a 2 double bed behind the elevator on the 12th floor. Very noisy and very uncomfortable considering the size of beds. Contemplated complaining, however with the reception we got in the first place, decided it would be pointless.
March 8, 2013
Rated 5 out of 5 by Golfer12 Best Staff
I stay at the Toronto downtown Sheraton several times a month and have always had good experiences. The rooms are spacious and very clean. All the staff - from valets to check-in to club lounge are very friendly and helpful. They go out of their way to make sure you are looked after. Would recommend this hotel to anyone.
April 1, 2013
Rated 3 out of 5 by PTurtle Room access
Key given could not be used to open the door as it was not a 'tap' key; excellent attention from staff to resolve; next day the new key wouldn't work; they couldn't cut me a new one because the machine was unavailable; security met me at the door to open my room; no one provided me with a key, but I checked out next day
December 13, 2013
Rated 2 out of 5 by JB207 Our Bad Experience
Tv problems, 1 wash cloth for 4 people, 3 sets of towels for 4 people, power outage in bathroom when supplied hairdryer was used, no hotel directory information folder in room, Bistro on 2 (food was awful and very expensive), Enjoyed the pool. Overall very disappointed with our weekend getaway. Will not stay here again.
March 4, 2012
Rated 2 out of 5 by Ted23 Problems Problems Problems!!!
Checked in 2 rooms on May 5, 2012. Sean at the front desk was amazing, friendly and quick to get us checked in. Had problems with one of the rooms from the start. Fridge was broken, after 2 calls and 4 hrs later I got a noisy replacement. Then the thermostat was broken. Staff member was friendly but had to come back about 3 times to fix. Could not believe that the hotel was only on "cooling" mode, no heat available. Note the room temp was 19.0 C, way too cold!!!! Staff had to come back again and provide a heater. I was provided a movie coupon, thank you but not worth me freezing during day. I GOT ABSOLUTELY NO REST DURING THE DAY. Have been coming to this hotel for years (first stay was my honneyroom) for business and with the family, this stay was not your best.
I was too tired of dealing with everyone to raise this during my stay. Would welcome a call to discuss but would prefer something back from Sheraton for all the fuss and the years of coming to your hotel.
May 9, 2012
Rated 3 out of 5 by USAConferenceAttendee Rude Welcome
There was a problem with my corporate check-in. Instead of being treated with respect and dignity and problem-solving the situation, I was greeted with a very rude, inflexible and argumentative supervisor. I have never been treated so poorly and disrespectfully by a professional who's primary job in life is HOSPITALITY.
August 13, 2013
Rated 5 out of 5 by Ruben27 Just perfect
Doesn't matter if it's for pleasure or business, this hotel is highly recommended. In a perfect location right downtown; super helpful staff in the reception, bar, lounge, restaurant,...
The room is also very comfortable and you can have fun in the pool or just relax in the lounge with great views.
December 16, 2013
Rated 4 out of 5 by Chathamite Stay during November 2013
Lovely downtown hotel. Close to shopping at the Bay and The Eaton Centre.
Unfortunately our floor was extremely noisy on the second evening of our stay and despite 4 complaints to the Front Desk and direct discussion with the noisy neighbours this issue persisted for over 90 minutes (from 11 pm to 12:30 am) unresolved.
November 25, 2013