Rated 3 out of 5 by Angler The rooms are very nice
Although the rooms are very nice we didn't get housekeeping on our second day, the restraint is very expensive and is basically roadhouse food, the menu was very limited, we contacted housekeeping on a few occasions and met with just short of a rude response and we had to pay for parking when we were told it was included in our room for the weekend.
June 29, 2013
Rated 4 out of 5 by Phantomflight Features:
Hotel well located for access to business
locations, entertainment and landmarks.
However, on this stay, I was disappointed for three reasons:
No morning paper
Evening food at Club level, quite poor, breakfast food was good
February 23, 2014
Rated 2 out of 5 by Yaatri Tired hotel
This hotel has a good location, but rooms are old and tired, so is decor. Heating does not work well, showers don't work well. Food choices on the menu are quite poor, especially for vegetarians.
March 5, 2014
Rated 5 out of 5 by Noble1 The Staff at The Sheraton Take Great Care of You
Excellent service by Brian at the front desk. I had a bad cold during my stay and the Club Lounge staff (Bradley and Joanna) took excellent care of me, bringing me hot lemon and honey drinks. Their extra care was very much appreciated.
February 23, 2014
Rated 1 out of 5 by Rubelyn23 Broken promises gone worse
I would have to say that our stay on the 11th of April was by far one of the worse stay we've had in Toronto, Sheraton. This is our go to hotel for business and leisure trips and lately it seems like our trips are getting worse and worse.
It started when we came to check in at 3pm, they informed us that our room was not yet ready, which was not an issue because we were able to walk around downtown. When we came back again at 4:30 it still was not ready, so we decided to have an early dinner instead so we can just use the room to get ready for the night. Finally our room was available for us to use at 6pm, but the parlour room was so we had asked our family to go home instead becuase our room would not accomodate all the people we invited to spend the day with us. THE PARLOUR ROOM WAS NOT USED AT ALL.
In the midst of all these issues, the lady who checked us in at front desk had informed us that because we were in Toronto for a birthday and because of our late check-in, they would be sending up a birthday treat at no charge- but nothing was delivered. When we followed up, they said "yes, it'll be delivered soon" and again nothing was delivered even until before we had to leave at 10pm.
The following day, we were sitting around and didn't really have any clothes on and a housekeeper came in. We don't think she knocked because my friend and I didn't hear anything at all. IT would have been nice to get some warning that she was coming in...even with a do not disturb sign on.
When I spoke to the manager about my issues the following day, she seemed very annoyed to be speaking with me and simply said "we'll give you 10,000 points" without further explaining what this means?
My husband and I will be celebrating our 10 year anniversary this year and we wanted to book with Sheraton Centre, but we're hoping to have a better experience than the last. I hope this time around works out for us, because we may just have to change hotels for our Toronto visit (which we don't want to do).
April 15, 2014
Rated 1 out of 5 by Jeff4664 Horrable experience
This has to be the worse hotel in the Sheraton Family. If I was going to Sheraton for this first time and I had stayed at this hotel I would never return. I will never return to this hotel. There were no belhops, no parking had to park down the street. No one helped me get my bags to the room, the food I would feed to the rats.
December 16, 2013
Rated 3 out of 5 by Diggitydog Poor Service
I waited 20 minutes at 10:30 pm for someone from Guest Services to answer the phone, They never did. I had to get dressed and walk down to the lobby to get what I needed. It took me 20 minutes to check in when I arrived at 6pm. I was almost late for my dinner. The hotel seems to have too few staff to accomodate the number of people staying there.
December 16, 2012
Rated 4 out of 5 by Biztraveler919191 This hotel has excellent workout facilities
I really enjoyed the work out facilities. They exceeded my expectations. However, it did not make up for having to ask each day to have maid service clean my room. Also, my room was COLD. There was no way to turn the heat up, only turn the AC down. I staying in mid-September and I was COLD. Also, the hallways were dark, making them seem dingy.
September 24, 2013
Rated 5 out of 5 by Rama888 stay
my stay was wonderful from check in to and the stay. Jeff, Front Office Manager, was very helpful and assisted with my inquiry right away and not with any well, or this is the way it is which I was very surprised. then my late check out was accommodated with hesitation, again surprised. thank you for making the stay an easy one. thank you
October 29, 2013
Rated 3 out of 5 by BillTheRegular I like this hotel, but...
Normally this hotel gets 5 stars from me. I stay here every week. They take great care of me. This week though I was given a room that smelled like the prior guest was a smoker. The replacement room has a leaky/noisy toilet. The repair only fixed the toilet for one day. There were other guests on my floor who made noise from idnight until 2:30.
November 27, 2012
Rated 2 out of 5 by Mic62 Toronto
Construction woke me up at 8am. called down and asked for it to stop + was told it was normal to have work being performed in hotel. Phoned down again a half hour later and they said they had no record of work scheduled above my room (sounded like bathroom tile being hammered) but would send security to investigate. Noise stopped 30 mins later.
February 28, 2013
Rated 2 out of 5 by Dissapointed Dissatisfied
We've been staying at this hotel for years, in fact it is our choice hotel when we travel to Toronto, however, we were very dissapointed with our stay on this occasion. The room temperature could not be controlled, there were only plastic glasses in the room, which were not even replenished, and the room and washroom are getting shabby looking.
January 28, 2013
Rated 3 out of 5 by Mar4 Service
My r oom was missing a ironboard. I had called down to the desk twice and waitied for 2 hours and was told it would be expidted. I finally went to bed at 11:00 pm never recieved the ironing board. I was in town for meetings.
February 24, 2014
Rated 1 out of 5 by piacan68 a nightmare stay
Went for a conference for 4 days. I was placed in Richmond Tower where the walls are thin like a sheet of paper. Had to call security twice because some very loud partying was going on at 11:00 at night and then at 3:00 AM. Guests in the next room could be heard talking as if they were in the room and they were not that loud. Avoid this place.
November 13, 2012
Rated 3 out of 5 by sga555 Decent but 2 issues
1) plugs were not readily available (outlets for phone plug in or computer) which is a highlight of importance with todays technology.
2) TV was not working properly due to a HD cable that was shut. A technician came and fixed it but it was a temporary fix and I had keep playing with the HD cable to watch a show or the Soccer match.
Service was excellent but investment should be made to have ready made outlets all beds (99% of people have a cell these days and many use it for an alarm clock) and invest in some new TV cables.
3) I also did not like that there was no free wifi (should have been included since I am a starwood member).
Location is great, service is great and wifi for the conference the next day was free and it worked well.
It would be good to get a reminder about the different elevator shafts as well for 5th floor. Ended up going up the wrong one but that is partly due to my own ignorance as this happened last time I was there as well.
Gym facilities are great. Used them at last sta.
January 31, 2014
Rated 3 out of 5 by Razor not up to par
For a Sheraton I was dissapointed with the overall appearance and how outdated my room was. It smelled like a tent that got wet and was put away for the season. When the staff I spoke to responded it was very fake, the words were there but the tone was I don't care I was shocked that there was no free wi-fi in this hotel...very dissapointed.
March 6, 2013
Rated 5 out of 5 by Golfer12 Awesome Staff
Sheraton Hotel downtown Toronto has been our place of choice for several years. Staff are always more than welcoming and we are always treated well. Rooms are well kept and hotel lobby very welcoming. Attention to detail is very noticeable. Would recommend hotel to anyone who wants a great place to stay - close to all shopping, theater etc.
December 1, 2012
Rated 5 out of 5 Business and pleasure
Staff is wonderful. From Brian and the all the folks at the front desk to Bless and the staff in the lounge, you are always welcomed and treated like family. Beds are the trademark Sheraton high quality and access to business venues, restaurants, sports and entertainment are all within walking distance. They do everything very well.
October 28, 2013
Rated 5 out of 5 by adalakoudis thank you
I wanted to extend a special thank you to the lost and found / housekeeping team. My wife forgot most of her clothes in a dresser drawer and everyone worked hard to find the items and arrange for us to pick them up. I am a platinum member and spend many nights in Starwood properties. This validated my decision to remain brand loyal to SPG
December 18, 2012
Rated 4 out of 5 by BCGuy Nice hotel, poor restaraunt service
Hotel is central, big, very busy. Longish wait to check in, but not too bad. Room was nice.
Wanted to eat at B n B restaurant. Was shown to a table and after at least 15 minutes, no server had been over to take any sort of order - drinks or food. Doesnt feel good to be ignored like that. I left (after complaining to the staff at the desk)
December 3, 2012
Rated 5 out of 5 by Ruben27 Just perfect
Doesn't matter if it's for pleasure or business, this hotel is highly recommended. In a perfect location right downtown; super helpful staff in the reception, bar, lounge, restaurant,...
The room is also very comfortable and you can have fun in the pool or just relax in the lounge with great views.
December 16, 2013
Rated 3 out of 5 by PTurtle Room access
Key given could not be used to open the door as it was not a 'tap' key; excellent attention from staff to resolve; next day the new key wouldn't work; they couldn't cut me a new one because the machine was unavailable; security met me at the door to open my room; no one provided me with a key, but I checked out next day
December 13, 2013
Rated 4 out of 5 by tt2444 Nice Stay
We stayed at this hotel Sept 5. The staff were wonderful and the hotel is very clean. The bathrooms need upgrading and the room seemed very hot even though we turned the thermo as low as possible (the air blows into the blackout curtains so we pinned them back with our shoes). Overall the hotel and room were good and we would stay again.
September 9, 2012
Rated 4 out of 5 by Kayla27 Great stay
This location is really central to everything downtown and shopping etc. was with ease. Lots of eating places to choose from. Also hotel restaurant has some great meals.
The addition of the (short) free internet cafe is excellent as you can check on flights etc without having to pay for a day's internet.
Staff was courteous and pleasant.
January 2, 2013
Rated 5 out of 5 by Pingle77 Wonderful Family Day Stay at Sheraton Toronto Centre
Prior to this visit I have stayed at the Sheraton on business, but never for pleasure. During our overnight Sunday stay the service from all of the Sheraton staff was outstanding.
From the house keeping/guest services staff who took our calls, to the man who brought us extra pillows and blankets and to the men in the Club Lounge on Monday morning who helped my children get hot chocolate and everything else they needed, I thank you.
In particular, there's one person who I feel deserves special recognition. The reception we received from Carole at the front desk was outstanding. In my opinion, Carole could write the book on creating a good first impression. From her welcoming smile to her professional demeanour, Carole delivered it all.
Our family of five enjoyed every moment of our stay at the Sheraton and we will, without question, be returning to the Sheraton on our next family trip to Toronto and I will certainly be staying there for business.
February 23, 2012
Rated 5 out of 5 by JamesD989 This hotel has an awesome view of Toronto skyline
Features of this hotel are top notch the front desk check in could not have been more easily accessible and quick to satisfy your requirements most convenient location for all amenities and such a beautiful view of Toronto's skyline the staff were eager to please and help in every way all in all an excellent stay i will tell ten friends
January 21, 2013
Rated 2 out of 5 by mackin03 Only fair this time around
I stayed for 3 nights this time around. On two of the 3 mornings, my room had no hot water. Staff seemed aware of the problem when I called to inquire but no solution, time to resolution, or alternative was offered, forcing me into uncomfortably cold showers. My fellow travellers, staying in other rooms in the hotel were not affected.
September 7, 2013
Rated 3 out of 5 by IronGirl Nice place; Good Service
Nice Hotel, and Front Desk was very helpful. However, did not sleep at all as people were partying all night long in the hallway which made it difficult to enjoy the next day in Toronto with no sleep. Hot tub was very outdated and for a hotel that size should be a lot bigger, squeezing together with strangers, not a great time.
November 11, 2013
Rated 2 out of 5 by TRM1819 Chaos
The check in process and the parking situation was chaos. Long lines to check in and one staff member said it's like that every weekend. Parking situation was unorganized and slightly dangerous with cars coming in every direction.
February 18, 2014
Rated 1 out of 5 by Jefft905 Staff was uncaring / hotel under construction
Very bad experience during this stay. Front desk would not honour original rate that I booked with. Hotel unlocked our conference room without our knowledge, and left thousands of dollars of equipment out in the open. Construction was taking place as early as 7am which made it impossible to sleep after this time. Would not stay again.
June 28, 2013