Rated 5 out of 5 by Coco777 Friendly staff and clean rooms
Stay for 4 nights at this hotel. My room was always kept clean by the housekeeping staff. If I had a question, the hotel staff was friendly and willing to help.
November 19, 2011
Rated 5 out of 5 by RMR5 Texas hospitality
the Hotel - large and with a lot of amenities was superb. Super morning breakfast - very helpful staff at the conference.
May 15, 2014
Rated 2 out of 5 by Chicago13 Sheraton Dallas
I have stayed at this hotel a total of three times with my previous stays lasting over a week. My previous trips were about a year ago and were great and so I was surprised at the subpar accomodations I recently had here. My disappointment with this recent trip can be summed up by the room I was given. I was put on the 10th floor which I thought was odd since I am an SPG member and usually stay on a different suite of floors. I was shocked at how shabby the room was and disappointed with the staff in that they did not address my concerns when I raised them. My room was next to the elevators and there is not much that can be done other than moving me. The main concern was the subpar condition of the tiny room. The bathroom was so small that the door barely cleared the toilet. In addition, our AC was barely working which left us very uncomfortable the duration of the stay. Next time I will be more adminant to be sure I get a SPG level room since I definitely paid for one. It is disappointing that this happened since I booked over the phone and the attendant asked for my rewards number. I am not sure how this oversight occured.
October 14, 2013
Rated 2 out of 5 by conferenceattendee100 Could be great, but poor for conferences
Great location, nice facilities, has the largest and best equipped fitness center I've ever seen in a hotel.
Areas where improvement is needed:
Value in terms of hotel's restaurant and bar. The out-of-touch high prices for all things related to food and drink are disappointing. Especially considering that within a short walk over the skybridge, I can get a healthy, delicious breakfast for less than $8.00, where something similar at the hotel is over $20.00. Sheraton Dallas will make you pay dearly for the convenience of staying there to eat.
Hotel room HVAC system did not seem very responsive to thermostat changes, the shower pipes would bang and vibrate at the most comfortable flow volume and temperature, and the pillows have a sort of plastic pillow case that retains heat terribly.
Our room was very spacious and well-equipped otherwise, with convenient A/C plugs all around.
In terms of the conference I attended, the meeting rooms in the lower levels were completely uncomfortable due to the low temperature settings of the HVAC. When people are bringing blankets to presentations, that should be a hint there is a problem.
August 16, 2013
Rated 5 out of 5 by Kathy57 Best bed ever!
I loved the hotel but the bed was the standout! So clean and comfortable!
I wished for a small refrigerator in the room but otherwise---a perfect hotel stay!
March 18, 2013
Rated 5 out of 5 by 947Darrell Great service from Ron and Sara Marie
I travel weekly and always feel special when I arrive. Ron and Sara Marie are both exceptional employees who go out of there way and exceed my expectations.
August 21, 2013
Rated 5 out of 5 by Misty35 ECC AHA Event
The hotel staff was absolutely wonderful. Anytime there was a change the magically made it happen!!! I would definitely recommend this location to others!
November 16, 2013
Rated 5 out of 5 by gkamri Dallas Stay
I found the hotel very comfortable. The group rate we enjoyed was extremely favorable for Dallas. The room was quite pleasant and the food was very good.
October 21, 2013
Rated 5 out of 5 by MW1972 Great Stay
The hotel staff and amenities were excellent. The hotel is centrally located to many downtown attractions and public transportation as well.
March 31, 2014
Rated 1 out of 5 by slade304 Not worth the money!
This room was way overpriced. There were gnats flying around our room and the tub drain was slow. Front desk was not helpful. Will never stay here again.
January 4, 2013
Rated 4 out of 5 by DH212 Just Average
The staff is excellent, but mold on the tub wall, sends the message about attention to details. Also, bathrooms just show high use and in need of update.
June 12, 2013
Rated 5 out of 5 by Linda18 This hotel was first class all the way!
Check in was smooth and efficient. The staff was couteous and helpful, the room was really very nice. I would recommend the hotel to friends and family.
September 25, 2012
Rated 4 out of 5 by Conservationist Large Convention
Attended the ASHRAE national convention. Well attended and the conference center and meeting rooms easy to get to. Food at the hotel was also very good.
January 31, 2013
Rated 3 out of 5 by VenkataAkula This hotel has great features
showers need improvement. There is no pressure in the shower, it takes very long time to finish the shower. I don't like shower
April 26, 2014
Rated 2 out of 5 by Nickname3214654 Very unsatisfied for price paid
For the cost of this hotel, we were very unsatisfied because of the following:
-King size room was very small. We couldn't close the door to the bathroom while on the toilet and had to squeeze in the shower. Two people cannot get ready at the same time.
-Self-parking is $21 per night.
-We called for extra pillows and they said they were "out" and offered no apology or other assistance.
-We ordered a side of eggs for breakfast that cost $5 and were not good.
-There was a dirty chopstick on the floor of our room left from a previous guest.
-The facilities are not as modern as you would expect; however, all the furnishings are modern and nice.
-They charge over $50 to your banking account for "incidental charge" without telling you. It IS taken off if there are no incidents to your room, but still - to have $50 that I couldn't spend in my account was frustrating.
-The waiter in the sports bar was not very helpful.
-The bed was clean and comfortable.
-The bartender was helpful and friendly.
We hope with some improvements to be able to stay at the Sheraton again, but at this point I would not book another reservation there.
October 7, 2013
Rated 5 out of 5 by geeman Exceeded my expectations
a great hotel. wonderful, friendly staff. The gym was amazing - i wish i had more time to workout, as I would have definitely made more use of the gym.
August 26, 2012
Rated 3 out of 5 by darlington Some lacking amenities
Some amenities such as Microwave and refrigerator were obviously not available in the rooms.
May 31, 2014
Rated 5 out of 5 by PG48 Fantastic Fitness Center
This hotel has more equipment than my local YMCA...treadmills, elipticals, weight machines...
May 30, 2014
Rated 2 out of 5 by shellenberg Some things never change
Have stayed at this hotel for a corporate event the past four or five years and have seen no improvement in the facilities, which are quite dated.
February 3, 2014
Rated 3 out of 5 by Gene3177 Cleanliness was an issue
My room had clearly not been cleaned well by the peanuts on the floor, sticky residue on the night stand, and the pepper packet in the shower.
March 6, 2014
Rated 5 out of 5 by ME1968 NICE HOTEL
WONDERFULL BEDS, NICE DOWNTOWN LOCATION
June 24, 2014
Rated 2 out of 5 by TskTsk1974 This hotel needs better service
Person cleaning my room did not properly do so nor did they stock it correctly. The parking attendants were unresponsive when I asked for assistance.
July 10, 2012
Rated 3 out of 5 by cricket55 The hotel rooms need refrigerators
The hotel was very clean and nice, but I would suggest that each room have a small refrigerator and a microwave.
May 12, 2014
Rated 4 out of 5 by George10 NO Hot water
Stayed in Dallas downtown property, There was NO hot water in the bathroom lavatory though there was hot water in the bathtub. How is that possible?
November 4, 2013
Rated 4 out of 5 by Bob0227 This hotel was in a Great location
The hotel was in a great location and also had a great gym to work out in. I highly recommend it.
May 25, 2014
Rated 3 out of 5 by Freezer00 Room
Air cond. in my room barely worked, & phone didn't work,
Very soft pillows
June 9, 2014
Rated 2 out of 5 by fbarzilla Your management needs some improvement
We had to wait for four hours after five to get our room. WQhen we went into the restaurant for dinner the food was served cold.
April 16, 2014
Rated 4 out of 5 by froglover Disappointed with the Price
For $180 plus taxes a night -- I was shocked at the rooms and that there was not a breakfast included as some people got them and some did not.
February 10, 2014
Rated 5 out of 5 by Nett38 Great Rooms
The rooms are very comfortable and the hotel staff is super couteous. The front desk staff is well trained and provides excellent customer service.
November 12, 2012
Rated 3 out of 5 by No123way Not bad, but disappointed in accessibility to everyday items at any hour and details
i do not have time to complete
June 26, 2014