Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
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Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1525 reviewers.
Rated 4 out of 5 by Good location for getting to my meetings This location serves me well as it is close to areas where my meetings are located. Food in the restaurant is ok would like some pasta dishes as an alternative otherwise I find the selection limited. I can see during the late spring till early fall me going out somewhere else. August 3, 2013
Rated 5 out of 5 by Very convenient; great service One of the best Sheraton's I stayed in a while. I spent about 40 nights thru different stays there and the service was consistently good. Nice gym/pool facilities; great lounge on top floor (only recommendation: keep the lounge open past 10 pm, at least during the summer season) May 31, 2013
Rated 3 out of 5 by Bad stay This was actually one of my most disppointing stays at this hotel. It is my preferred hotel in Toronto but room given was very noisy - next to elevator shaft serving lower floors. Coffee maker was not working properly and the bathtub was not cleaned properly - hair left in it. November 25, 2012
Rated 5 out of 5 by extremely welcoming environment and attitudes Staff super helpful and services first class. Recreation centre and pool was easily accessible, high quality equipment. Pool was superb. Location is great. Checkout was seamless and quick. December 16, 2013
Rated 5 out of 5 by alberta guest the Sheraton centre in Toronto was a good hotel. | would like every room to have a fridge & make up wipes would help too. great stay. the restaurant prices were excessive & feel that lower prices would promote a much larger volume for the restaurant. food was excellent though. September 25, 2012
Rated 3 out of 5 by T.V. and internet was very bad, expected better for the price The hotel features and staff were very good, and the room and bed comfortable. Some excess noise from the Jazz festival at Nathan Philp Sq. The T.V. was nearly unwatchable at times and internet was very slow, this was very frustrating as you had to pay extra to get internet. June 24, 2013
Rated 5 out of 5 by Never disappoints This is one of our favourite Toronto hotels for proximity to shopping, restaurants, theatre and attractions. It was especially enjoyable to experience the beautifully decorated lobby during the holiday season. December 4, 2013
Rated 2 out of 5 by Old and worn Sadly my expectations were not met. The toilet seat was missing several pieces. There was old peeling wallpaper and no hot water for my morning shower. And I had to climb into the back of the closet, ducking under the hanging rod in order to get the iron and ironing board. April 17, 2013
Rated 4 out of 5 by convenient downtown hotel - The Sheraton is a large downtown hotel with lots of services and choices. A couple of good restaurants right across the street for a choice and convenient when weather is snowy or rainy. We found that the catering minimums were very expensive when hosting a small meeting. March 22, 2013
Rated 1 out of 5 by Terrible Stay The windows were very dirty, carpet full of stains, air conditioner did not work properly an when told about it , they checked it out and end up bringing me a fan that was dirty, full of grape juice over it after the third day. I will never stay at your hotel again. September 3, 2013
Rated 4 out of 5 by Hotel is fine but BNB restaurant food not so good Used room service first night and nachos were excellent but 2nd night had steak at the restaurant and found very little meat for the fat in it! Definitely overpriced for the quality. Service also lagged before clearing the table and bringing the bill. October 20, 2013
Rated 4 out of 5 by Downtown Toronto at it's best Great location for downtown Toronto. Check in was quick and efficient, club floor view & service was spectacular. Safe wouldn't work & service lads were quick and courteous fixing it. Gym was superb and overall a great place to stay. Wouldn't hesitiate to stay here again. March 3, 2013
Rated 2 out of 5 by Expected more I don't think I'm especially particular when it comes to hotels, but for $245+/night, I expected more. There was no heat in the hall or in my room 373 (Sept 17-20). I called and was told it was "between seasons" and the heat wasn't on yet. There was a space heater in my room so I cranked that up for my entire stay. Each night when I'd return to my room, there was noise - a cross between a pecking woodpecker and a jackhammer over my head. I called guest services a couple times to see if anyone else had shared this concern. First time the person said that sometimes there are noises in hotels. (I also asked about the heat at that time.) He said he was going to have a manager call me back, but no one did. The next night, I called and was told that there was construction going on and it was likely to stop between 11 and midnight. I'm fine with construction etc, but a hotel is for sleeping which was a challenge for me. Admittedly I am a light sleeper, but again for $245 I would have expected some of these basics. not be an issue. September 21, 2013
Rated 3 out of 5 by invasion of my privacy Cleaning woman entered without notice or permission. January 14, 2014
Rated 4 out of 5 by Needs some updating This hotel overall is very good and in the process of updating. New locker rooms in the gym/pool area are great. The new restaurant in the lobby is also very good. The furniture in the lounge is very disappointing, there are many chairs where the foam is showing through. May 6, 2013
Rated 3 out of 5 by Rude staff Great location but front desk staff were rude upon check in. 50 dollars for parking on a Wednesday night was a little crazy if you ask me . Tripping over dirty sheets in the hallways and all the maid carts that they block your door was something I've haven't seen before. December 21, 2012
Rated 4 out of 5 by first time stay, will be back First time at property. All staff very helpfull and room was top notch. Air system great. View of city Hall beautiful. Easy in and out with valet service made getting into congested area of city worry free. Pool was not as warm as we had hoped so didn't find it pleseant. October 2, 2012
Rated 5 out of 5 by Another Great Visit We try to make an annual visit to Toronto for the weekend and have always been happy with our stay at the Sheraton Centre. Our service representative at the Reservation desk was very helpful in providing alternate accommodations when our room was not ready at check in. February 4, 2013
Rated 5 out of 5 by Toronto Club level lounge I have stayed in many hotels but the Sheraton Centre Toronto hotel is a leader. The Club level lounge provides an excellent view of the city and exceptional service. My family enjoyed the healthy breakfast options each morning in the Club lounge as we planned our day. August 31, 2012
Rated 5 out of 5 by Excellent Staff, MGMT and Service I have been staying at this Sheraton since 1999 and the Staff, most have been there a long time, provide Excellent Service and are very pleasant, they reflect the Excellent MGMT. I highly recommend this hotel, as a long time guest, for the excellent service and MGMT. March 11, 2012
Rated 2 out of 5 by not enthusiastic I spent 2 weeks at Sheraton City centre Toronto, located at the 36th floor, and I can't say that has been an outstanding stay, because of lift issue: over 6 elevators only 2 were working all the others were out of service, conclusion was like a roulette getting down! May 30, 2013
Rated 2 out of 5 by Service staff were a bit rude I understand that dealing with a large conference must be difficult and trying for the serving staff, especially when it comes to serving hundreds of people at a seated dinner. However, my experience with a variety of servers was really negative. It was difficult to ensure that food was appropriate for people with allergies at our table. It was also difficult to address any issues with the staff, such as missing cutlery or some of our table not getting served. We made an effort to bring those issues forward in a kind way, without hostility and were returned with very rude answers, and an overall indifferent attitude to allergies or missing food. I found this to be very opposite to what I expected the level of service to be. As I said, I do understand that it is difficult to deal with a large number of people when serving meals in this way, but I really think the staff should not carry any frustration to the next table they are serving, because it detracts from the experience of a large majority of the guests..even those that were courteous and patient. November 7, 2013
Rated 3 out of 5 by Great location, building news improvements 1. Bed was comfortable 2. Line ups at check were super long the whole time I was there, unable to redeem green choice certificates for points. 3.Hotel is under construction 4. Hotel is dated (Hence construction) 5. Club Lounge served the same breakfast everyday. August 11, 2013
Rated 3 out of 5 by Hotel Stay The hot tub was not working properly and the change rooms were under construction so could not access the sauna. The alternative change rooms were a long way away from pool and fitness area, might as well went back to my room on the 42nd floor to shower and change. February 4, 2013
Rated 4 out of 5 by Love this Hotel but this stay did not meet our expectations We had upgraded to the club level and were disappointed that the quality did not meet our expectations that it did in the past. The room needs a good "spring" cleaning. It was dusty and the walls in the washroom were in desperate need of washing. I will stay again. August 19, 2012
Rated 3 out of 5 by Very Slow Check-In Process Hotel could use more staff checking guests in. Waiting time to check in was way too long. Each guest seems to have a million questions or carrying on conversation too long when there is a line waiting. Staff was friendly and helpful once you get up to the counter. June 6, 2013
Rated 4 out of 5 by Great Opera Location checkout line was not identified from the checkin line. Had to wait to confirm that it was okay to leave the hotel with the account fully settled with the arriving guests. SPG line was IDd, but no recognition from desk staff, everyone mixed up in the waiting line. February 11, 2013
Rated 2 out of 5 by Staff dont read their emails Had to speak with 4 seperate staff to sort our 2 rooms , they wanted to charge us 250 bucks per night extra - I had to email travel company the managers details eventually to sort their problems - also hotel v dirty following a busy weekend - not coming back ever! August 10, 2012
Rated 1 out of 5 by Unpleasant experience Many problems. Ice machine on my floor broken. 4 days after complaining, never fixed. Toilet seat in my room did not stay up. Room was humid. A/c unit was against the widow such that you could either have he room cooler or the curtains drawn but not both. September 2, 2013
Rated 4 out of 5 by Great pillows The room was nice and the pillows were excellent. So soft, they envelope your head. The hallways are very hot and the elevators are even hotter. The pool looks nice although I didn't get a chance to use it. Wish they had free wifi in the room and a mini fridge. July 10, 2012
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