Rated 4 out of 5 by 2patty hotel lacking in WIFI
The Sheraton is an excellent hotel with great services, etc., except for the fact that WIFI is not provided as a service and is charged at a rather pricey rate. Most lesser hotels offer this service free and the room charges are much lower and therefore we feel this is poor value for our money to pay more and receive less.
December 29, 2012
Rated 1 out of 5 by liamogorahool please respond to my emails
I thought internet is free for gold members? Also, I never received a gift at check-in.
Did you add the 500 points from the laundry card/token I gave you at checkout?
February 27, 2014
Rated 3 out of 5 by Sylver overpriced for what it offers
I was attending/organizing meetings at the hotel. Accessing the front desk by phone was frustrating. I called for information and 3 out of 5 times, they did not answer the phone.
Rooms are outdated but fine. beds very comfortable.
there is no fridge in the room and there is a fee to access wifi in the room.
November 25, 2013
Rated 5 out of 5 by wooly101 I enjoyed it!
I was skeptical about booking this hotel, but I’m glad I did. It’s a large hotel but grand at the same time. Although its constantly buzzing with activity one can take refuge in the recreation facilities this hotel offers.
As a blind guest I was well treated. I was given assistance when asked for and managed to enjoy all the hotel had to offer. The health club was a bit of a hiccup as there was no attendant on duty during my visit but I did manage to get in my work out thanks to Adrian from security who aided me setting up. Then there was the pool; ah the pool. Sheraton does indeed have a very large pool and its so neat swimming about and being able to listen to the noise of the big city at the same time. For me, it felt like I was swimming in the middle of a busy street. I just found the experience very enjoyable. There was even a sauna in the change room for relaxing afterwards.
The change room for me was a trial; its just so convoluted to get around but I did manage with a little help.
My room was very comfortable with two double beds and a nice working bathroom. The desk I’m glad to say had desk level plugs for one's devices. Alas though, the internet was down during my stay so I was not able to log on. Ah well, it save me a few bucks. There was also a safe in the room and plenty of space for one's clothes. The thermostat worked great and the room was quite clean. I’d like to thank April from the check in desk for giving me such a nice room.
I ordered twice from room service and both times the food was delicious. Room service staff was quick to assist when I told them I could not access the room service menu. It would be nice if Sheraton made this available on their web site rather than just on the television screen. Room service was a tad expensive but I enjoyed it.
Service was top notch and I was pleasantly surprised. All my needs were met and in a timely fashion. Everyone I came in contact with was helpful and genuine. I didn’t’ feel rushed or made to feel like a pest but like a valued guest. As a blind traveller I do require a bit more attention and it was given.
Conclusion, I’m booking it again. Its grate to spend the night here and enjoy the pool then go off to the spa which I did upon checking out. Next stop, Fort Lauderdale, where I’ll be staying at the Westin this time; I hope it goes as smoothly as this stay.
April 13, 2014
Rated 5 out of 5 by Swag50 Staff are the best
I always make a point of staying at the Sheraton Centre. Staff go out of their way to take care of you. From reception, to cleaning, to the Club Lounge staff, they all make you feel welcome. Blesilda, Club Lounge Receptionist is the best. How she remembers everyone by name is amazing.
January 6, 2014
Rated 3 out of 5 by USAConferenceAttendee Rude Welcome
There was a problem with my corporate check-in. Instead of being treated with respect and dignity and problem-solving the situation, I was greeted with a very rude, inflexible and argumentative supervisor. I have never been treated so poorly and disrespectfully by a professional who's primary job in life is HOSPITALITY.
August 13, 2013
Rated 3 out of 5 by Janet Will not accept review without a title.... really!
Reception was slow we watched 3 employees play with their computers. The room given to us was a 2 double bed behind the elevator on the 12th floor. Very noisy and very uncomfortable considering the size of beds. Contemplated complaining, however with the reception we got in the first place, decided it would be pointless.
March 8, 2013
Rated 5 out of 5 by Golfer12 Best Staff
I stay at the Toronto downtown Sheraton several times a month and have always had good experiences. The rooms are spacious and very clean. All the staff - from valets to check-in to club lounge are very friendly and helpful. They go out of their way to make sure you are looked after. Would recommend this hotel to anyone.
April 1, 2013
Rated 2 out of 5 by JB207 Our Bad Experience
Tv problems, 1 wash cloth for 4 people, 3 sets of towels for 4 people, power outage in bathroom when supplied hairdryer was used, no hotel directory information folder in room, Bistro on 2 (food was awful and very expensive), Enjoyed the pool. Overall very disappointed with our weekend getaway. Will not stay here again.
March 4, 2012
Rated 2 out of 5 by Ted23 Problems Problems Problems!!!
Checked in 2 rooms on May 5, 2012. Sean at the front desk was amazing, friendly and quick to get us checked in. Had problems with one of the rooms from the start. Fridge was broken, after 2 calls and 4 hrs later I got a noisy replacement. Then the thermostat was broken. Staff member was friendly but had to come back about 3 times to fix. Could not believe that the hotel was only on "cooling" mode, no heat available. Note the room temp was 19.0 C, way too cold!!!! Staff had to come back again and provide a heater. I was provided a movie coupon, thank you but not worth me freezing during day. I GOT ABSOLUTELY NO REST DURING THE DAY. Have been coming to this hotel for years (first stay was my honneyroom) for business and with the family, this stay was not your best.
I was too tired of dealing with everyone to raise this during my stay. Would welcome a call to discuss but would prefer something back from Sheraton for all the fuss and the years of coming to your hotel.
May 9, 2012
Rated 1 out of 5 by Badexperience22 Poor experience
Due to a "mix up" by the hotel we did not get the confirmed junior suite we were hoping to stay in over Xmas and instead we're put In a pokey ground floor standard room complete with cigarette buts on the outside patio. I note the review I wrote last week hasn't made it onto the site.
January 4, 2014
Rated 4 out of 5 by William222 Construction Made for Noisy Enviroment
My wife had a migraine so we asked to move our room. We were told we could not be accommodated becasue they could not guarantee that the new location would be any quieter. The person said they could not determine where the construction would move to the next day. So we stayed in our room with drilling nearby.
November 12, 2013
Rated 5 out of 5 by njeri Professor
Great hotel and I had a great view of the city.
March 15, 2014
Rated 4 out of 5 by NHPete Very nice but they made a mistake
The facility is very nice, absolutely. The room was clean and well appointed, a good value for the dollar.
But someone decided to do away with the guest book that provides important stuff like the TV station guide and the restaurant menu. Instead, the guest is expected to wait while a channel that has the schedule slowly scrolls through 3 or 4 channels at a time. All that I wanted to know was - what channel is HBO (it isn't, by the way) and ESPN. I finally asked for and received a photocopied station guide. In 10 seconds I had my answer - after wasting 10 minutes!
Likewise, the restaurant menu is on the TV. So you have to wait for the GM's welcome message to change, then wait for the amenities listing to change before seeing the restaurant menu - which then flashes on the screen! How can the guest make a choice when the menu quickly goes away? This should have been on a web page that can be accessed from the TV or - better yet - bring back the hotel services guide!
June 5, 2013
Rated 4 out of 5 by JeffMac12 Super staff
We just stayed at the Sheraton Centre and they have done a fantastic job of presenting a very clean environment. but they key part of this review is the superb assistance we got from the front desk. In particular Ronnie and Stephen really took care of us and greatly helped us to have a wonderful stay.
October 22, 2013
Rated 2 out of 5 by WentToWizardOfOZ Sleepless in Toronto
Spent one night at the Sheraton (room 3018). Stayed in a king room with views of the CN tower. Room was close to the elevator and it sounded like a plane taking off all night long. The vent in the bathroom also rattled throughout the night. Left feeling exhausted instead of relaxed. Will stay somewhere else next time.
February 25, 2013
Rated 5 out of 5 by JoDen Weekend in Toronto
Celebrated my husband's 65th Birthday with a weekend in Toronto with a Mirvish Package that included a hotel, dinner for 2 and the final performance of WAR HORSE.
Choose the Sheraton Centre Toronto Hotel on Queen St. which has been renovated since the last time we stayed. Exceeded our expectations, loved it. Location, amenities and convenience can't be beat. Parking was very convenient and inexpensive. Enjoyed cruzing and shopping the Eaton Centre that was only steps away from the hotel. Enjoyed a fabulous dinner at Quinn's right in the Sheraton. Was able to enjoy watching a movie currently playing at the theatre, in the comfort of our room for a very reasonable price. Delicious breakfast at Shopsy's also in the hotel and after all that perfect seats for WAR HORSE at the Princess of Wales Theatre. Thank you Mirvish Group for this fabulous affordable package.. Thank you Sheraton. Quinn's and Shopsy's. Looking forward to another good reason to celebrate at the Sheraton.
January 13, 2013
Rated 5 out of 5 by Goneagain2013 2nd Home
We found the experience very pleasant. Staff were courteous and knowledgeable, location was great. The hotel was very clean, exercise room was well-equipped compared to a lot of hotels I've stayed at. The location was within walking distance to entertainment and shopping. I wouldn't hesitate staying there again.
October 8, 2013
Rated 2 out of 5 by jash worst sheraton so far
my reservation wasnt honored reserved King Club got a double ,someone elses bag was deposited in my room the next day, the room carpet and bathroom floor were dirty,I asked for a manager 3 xs and never got one only an answering machine, and whats so special about that mattress you advertise its not even a pillow top
May 5, 2013
Rated 5 out of 5 by handon1234 Ice Storm 2013 - Meeting the need
The Sheraton Centre stepped upto the task of a very difficult situation for the city. The staff went above and beyond during a very tough time for the residents of Toronto. You should be proud of the staff who put an extra effort forward to make us feel at home during the holidays
January 2, 2014
Rated 5 out of 5 by MG25 Always great
The Sheraton Centre has always been professional, clean and I've had excellent sleep. The staff accommodated my request and also dealt very quickly with a noisy neighbour at 2:30 a.m. The room was very clean. The club lounge is fantastic, although the selection of snacks was lacking a bit, compared to other times.
February 4, 2013
Rated 5 out of 5 by EJAY Divinely comfortable bed....
We were very pleased with our stay at the Sheraton Centre. Clean, comfortable, quiet and within walking distance of everything we wanted to see. My only negative would be coffee cups and water glasses. I think a hotel on the scale of the Sheraton should spring for ceramic and glass, not cardboard and plastic. EJay
November 5, 2012
Rated 5 out of 5 by mcthibeault Exceptionnal service
I want to let you know that I received an exceptionnal service at you hotel.
I want to say a special thank you to Brian who's working at the front desk on Saturday moring, April 13.
I have a problem and he was there for me... He helped me to resolve my problem.
So, Brian, thank you and keep going!!!
April 13, 2013
Rated 2 out of 5 by Michael Dissapointing
The location of the hotel was the best part of staying there.
Upon arrival I had to wait in a 30 min line to check in.
The room is extremely dated and badly needs renos.
The blow dryer was faulty and damaged my girlfriend's hair.
I would not stay there again for the price it did not come close to my expectations.
February 17, 2013
Rated 2 out of 5 by charlesferfwefefefefwef horrible stay
at 945 went outside for a smoke in the pool area. to come back to the door to see that the pool attendent had locked all the doors. Very frustrating. Finally security came and unlocked the doors. Didnt reall care or had no intensions of fixing it.
In my hotel room the pillows were stained. The phone did not work!
August 1, 2012
Rated 5 out of 5 by Tina23 This hotel has exceptional staff
I stay at this hotel weekly and cannot say enough about the amazing customer service provided by the staff. From the front desk, to guest services to club lounge, they are all very professional and eager to make my stay as comfortable as possible. The location cannot be beat and the services always meet my needs.
October 31, 2012
Rated 4 out of 5 by enel3635 The staff were very responsive
While the fabric of this hotel has some deficiencies because of its age, the staff were very efficient and cordial when responding to the needs of our group. Many of us could be
considered seniors or "golden agers."
Therefore, some found it difficult to
raise themselves up from the low toilet seats
without the presence of a grab bar. The
staff responded with the suggestion of
installing a temporary seat riser. And, maintenance person arrived almost immediately to install it. We also had a problem with the room chair being too low.
The staff very quickly provided conference room chair. Someone always followed up to insure that our needs had been met.
The breakfast buffet provided a wonderful selection of food, and the wait staff were, for
the most part, very cordial and observant of
our needs,such as coffee and water refills without our having to flag them down.
The banked elevator service was excellent, and the direct access to underground shopping was certainly a plus.
November 14, 2012
Rated 4 out of 5 by KITKAT Had a great time and great location.
The hotel was wonderful. Great location and wonderful staff. The only thing wrong was the noise level at inappropriate time. Five a.m. Friday morning constant banging that sounded like dumpsters being dropped and we had a fire alarm at 3 a.m. Saturday morning. Maybe not the hotels fault but still broke our sleep.
January 28, 2013
Rated 1 out of 5 by Galen great location for downtown
this hotel is looking tired. Rooms and public areas are dingy and need to be livelier and brighter. Only one food and bar area which gets crowded. Food lukewarm. although reasonable selection
Room service food cold and unable to eat
February 3, 2014
Rated 4 out of 5 by Coco2011 Good stay
When I arrived, I received very good attention. Unbeknownst to me my gold membership had expired so when I went back to check out, I was actually met with a rude response that I shouldn't have stood in the gold line etc.
It was very rude and it was an honest mistake that I didn't see it had expired in February.
September 11, 2012