Rated 4 out of 5 by johnnyr123 this chain is dependable
can always count on consistency
February 6, 2014
Rated 2 out of 5 by Ls1234 Just ok
For price, did not meet expectations.
Room was not ready until well after 3
No free wifi
Room is outdated
Small bathrooms and not enough counter space on club room level
Bad smell in lobby
Smokers everywhere right outside lobby
December 7, 2013
Rated 5 out of 5 by Sisters Another Great Visit
We try to make an annual visit to Toronto for the weekend and have always been happy with our stay at the Sheraton Centre. Our service representative at the Reservation desk was very helpful in providing alternate accommodations when our room was not ready at check in.
February 4, 2013
Rated 5 out of 5 by Rob127 Toronto Club level lounge
I have stayed in many hotels but the Sheraton Centre Toronto hotel is a leader. The Club level lounge provides an excellent view of the city and exceptional service. My family enjoyed the healthy breakfast options each morning in the Club lounge as we planned our day.
August 31, 2012
Rated 5 out of 5 by currency Excellent Staff, MGMT and Service
I have been staying at this Sheraton since 1999 and the Staff, most have been there a long time, provide Excellent Service and are very pleasant, they reflect the Excellent MGMT.
I highly recommend this hotel, as a long time guest, for the excellent service and MGMT.
March 11, 2012
Rated 2 out of 5 by NACACtraveler Expected more
I don't think I'm especially particular when it comes to hotels, but for $245+/night, I expected more. There was no heat in the hall or in my room 373 (Sept 17-20). I called and was told it was "between seasons" and the heat wasn't on yet. There was a space heater in my room so I cranked that up for my entire stay. Each night when I'd return to my room, there was noise - a cross between a pecking woodpecker and a jackhammer over my head. I called guest services a couple times to see if anyone else had shared this concern. First time the person said that sometimes there are noises in hotels. (I also asked about the heat at that time.) He said he was going to have a manager call me back, but no one did. The next night, I called and was told that there was construction going on and it was likely to stop between 11 and midnight. I'm fine with construction etc, but a hotel is for sleeping which was a challenge for me. Admittedly I am a light sleeper, but again for $245 I would have expected some of these basics. not be an issue.
September 21, 2013
Rated 2 out of 5 by Winemaker72 not enthusiastic
I spent 2 weeks at Sheraton City centre Toronto, located at the 36th floor, and I can't say that has been an outstanding stay, because of lift issue: over 6 elevators only 2 were working all the others were out of service, conclusion was like a roulette getting down!
May 30, 2013
Rated 4 out of 5 by Mikec12 One Night Stay for Xmas party
Stayed Dec. 20th 2013 for one night, attending a couple of work related Xmas functions. Started out great, check in was early, valet parking excellent, overall price for package outstanding. Room was very clean and provided most of the components outlined in my SPG profile (no non allergenic pillows provided).
Things went down hill later that night after we returned from the parties. First the toilet was clogged and not functioning, additionally when the sink was used the pipes underneath were not secure which resulted in a minor flood. Had to use the ice bucket to contain the water shooting out. Tried to call the front desk 3 times but no one answered and finally gave up as it was 1:30 in the a.m. Called at 7:00 (3 times before someone responded) and maintenance person was sent up. He was able to correct the toilet problem but advised that a plumber would be needed to replace or fix the pipes which were separated. Wife was not impressed so we checked out early. Front Desk advised we would be credited with an additional 1000 points to compensate for the problems and we are waited to see what happens.
January 2, 2014
Rated 4 out of 5 by Anthony777 Love this Hotel but this stay did not meet our expectations
We had upgraded to the club level and were disappointed that the quality did not meet our expectations that it did in the past. The room needs a good "spring" cleaning. It was dusty and the walls in the washroom were in desperate need of washing. I will stay again.
August 19, 2012
Rated 3 out of 5 by Lori60 Hotel Stay
The hot tub was not working properly and the change rooms were under construction so could not access the sauna. The alternative change rooms were a long way away from pool and fitness area, might as well went back to my room on the 42nd floor to shower and change.
February 4, 2013
Rated 3 out of 5 by LittleGoat Great location, building news improvements
1. Bed was comfortable
2. Line ups at check were super long the whole time I was there, unable to redeem green choice certificates for points.
3.Hotel is under construction
4. Hotel is dated (Hence construction)
5. Club Lounge served the same breakfast everyday.
August 11, 2013
Rated 3 out of 5 by Tourist2013 Very Slow Check-In Process
Hotel could use more staff checking guests in. Waiting time to check in was way too long. Each guest seems to have a million questions or carrying on conversation too long when there is a line waiting. Staff was friendly and helpful once you get up to the counter.
June 6, 2013
Rated 4 out of 5 by Mikey Hotel is fine but BNB restaurant food not so good
Used room service first night and nachos were excellent but 2nd night had steak at the restaurant and found very little meat for the fat in it! Definitely overpriced for the quality. Service also lagged before clearing the table and bringing the bill.
October 20, 2013
Rated 4 out of 5 by Nano Great Opera Location
checkout line was not identified from the checkin line. Had to wait to confirm that it was okay to leave the hotel with the account fully settled with the arriving guests. SPG line was IDd, but no recognition from desk staff, everyone mixed up in the waiting line.
February 11, 2013
Rated 2 out of 5 by Dztwo Staff dont read their emails
Had to speak with 4 seperate staff to sort our 2 rooms , they wanted to charge us 250 bucks per night extra - I had to email travel company the managers details eventually to sort their problems - also hotel v dirty following a busy weekend - not coming back ever!
August 10, 2012
Rated 4 out of 5 by Govlynx Great pillows
The room was nice and the pillows were excellent. So soft, they envelope your head. The hallways are very hot and the elevators are even hotter. The pool looks nice although I didn't get a chance to use it. Wish they had free wifi in the room and a mini fridge.
July 10, 2012
Rated 4 out of 5 by missmary Always an enjoyable stay
I always enjoy staying at the Sheraton. You can always count on good friendly service. The location is great, close to theatres, restaurants, etc. The breakfast in the hotel restaurant was awesome-steel cut oatmeal with fruit-YUM just like when my mom made it.
December 2, 2012
Rated 1 out of 5 by JMJ81 Unpleasant experience
Many problems. Ice machine on my floor broken. 4 days after complaining, never fixed. Toilet seat in my room did not stay up. Room was humid. A/c unit was against the widow such that you could either have he room cooler or the curtains drawn but not both.
September 2, 2013
Rated 5 out of 5 by Seepy2 This hotel is in a very convenient location.
This hotel met all of our expectations and we were able to walk to all of the locations that we wanted to. We shopped at the Eaton's Centre, visited the Distillery district, ate at local restaurants, went to the hockey game and met friends/family in the area.
April 29, 2013
Rated 2 out of 5 by Ally Didappointed
Unhappy with recent stay when my room type was not honored , room location was directly beside elevator shaft and was extremely loud. Not placed on preferred flloor level either.
Previous stay, I was not informed of pool closure either.
December 4, 2011
Rated 4 out of 5 by robina The Bathroom
The vanity is not very large for 2 individuals staying in the room. I needed to call maintenance for the toilet. Other than that the room was very nice, but extremely warm. Had trouble adjusting the temperature. I would definetely stay at the Sheraton again.
November 21, 2012
Rated 2 out of 5 by val17 Terrible Experience
I was very unhappy at this hotel. The staff was rude and did little to make my stay enjoyable. The dining room staff was nasty. I will never stay here again, would not recommend it to anyone and it has provided me with a bad impression of the Sheraton name.
November 12, 2012
Rated 3 out of 5 by StedGettily Nice hotel but some rooms need updating
This was the second year my family decided to spend a night in Toronto at the Sheraton while visiting family for Christmas. We booked a junior suite so there'd be lots of room, and a pull-out bed for the kids. Unfortunately, when we pulled out the (very old) sofa-bed, we first saw a large dark stain on the underside. Fully unfolded, we found that the top of the mattress was also heavily stained. Further, enough springs were broken that the mattress was falling through the frame, and would have ended up on the floor if anyone had tried to get in.
Staff were good about bringing cots (they offered to move us, but we'd already settled in), but even though I had asked the person I called to make a record of my complaint about the broken bed, upon checkout I found this had not been done. We were ultimately given a discount on the room, which was satisfactory.
Knowing that badly soiled and broken furniture is kept in place does make me hesitant to stay there again. My other experiences have been more positive, and the staff are very helpful, so I'd still recommend it, but with reservations.
December 18, 2013
Rated 3 out of 5 by Boxcar182001 Great First Impression
Expectation high when you walk in, but after that everything is very average. TV didn't work, room and wing I stayed in kinda run down. Simple things really.
Food and staff both very average. Nothing real negative to say, but nothing real positive either.
February 1, 2013
Rated 3 out of 5 by Guest24601 A few minor issues with what would have otherwise been a pleasant stay
Overall the hotel was nice, but there were a few minor issues that I wouldn't have expected from a property of this caliber:
- The hook on the back of the bathroom door was missing, so instead there were simply holes in the door. This made the bathroom seem a bit dingy.
- The maid woke us up in the morning when she tried to come in and clean the room, even though we were checking out that day. Why even send cleaning staff to a room the morning of checkout unless you know the guests have already left?
- We ordered breakfast to the room, which arrived early. When you have specific windows of time on the order sheet, I'd like the food to arrive in the window I specified.
- The signal of the TV kept cutting in and out. No idea what would have caused this, but the weather was great so it seems like it was a hotel-specific issue.
There were lots of positives (comfortable bed, great restaurant, fantastic location) and none of the negatives were major issues, but when considering them all together the hotel didn't meet my expectations.
February 13, 2013
Rated 3 out of 5 by MooreJJ Christmas Closures
I was disappointed that the Club Lounge was closed. The hotel did make up for this somewhat giving us breakfast vouchers but did nothing for the first evening we arrived. Also, there was no paper delivered on Saturday morning - I had to go out and buy one.
December 30, 2012
Rated 4 out of 5 by Davehfx Nice hotel wifi is expensive
I called and asked if the room came with wifi with my package, was told all rooms come with wifi, wasn't expecting to have to pay a extra $20 a night, and when traveling with children it's a must, but other than that It was what I expect from a Sheraton.
July 13, 2013
Rated 5 out of 5 by Kitty Best place to stay in Toronto
Close to all shopping needs and the swimming pool is the best. Rooms are clean and the sweetsleeper beds are soooo comfortable.
Only complaint and this is a first for this hotel from me. is the hot-tub was only lukewarm and jets were not working properly.
March 25, 2013
Rated 4 out of 5 by CanuckTraveler A great location
Of the Starwood Properties in Toronto this has the best location. You are right across from city hall, 3 minute walk to the famous Eatons Shopping center and a 5 min cab ride to the entertainment district and sporting arenas. The club lounge is wonderful.
February 17, 2012
Rated 4 out of 5 by Oscar86 Great Staff
The front desk staff were very helpful in accomodating our request which was fantastic. However, we were dissapointed that there was no free wireless internet with this class of hotel. there was no shower gel in the bathrrom & poor shower water pressure.
October 13, 2012