Rated 3 out of 5 by TAS16 Cold in the Spring
Our room was 64 degrees F and the thermostat did not generate heat. We were told by maintenance that the heat was turned off for the Summer and they brought us a space heater that did not help. Also the circuit blew and bathroom power went off while I was drying my hair with THEIR hair dryer.
May 8, 2013
Rated 5 out of 5 by JoeyR7 Customer Service is great
My 1st choice hotel for everyone time I travel to Toronto. Friendly customer service from reception to the hospitality staff.
Especially the Club level staff is friendly and most of all Blesida remembers my name everytime I visit!
Thanks for making it always a great stay. See you next week!
August 27, 2012
Rated 3 out of 5 by Maitland70 Questionable
This is my second time at this hotel and again I found this hotel not meeting my needs.
Escalators not working, getting stuck in elevators with no A/C, long lines for check in and front desk service. Charges to my bill after check out are really the icing on the cake at the Sheraton Centre.
June 24, 2013
Rated 4 out of 5 by TOvacat Great hotel in great location
We stayed for 5 days, check in was quick and efficient. Found the hotel to be clean, staff very friendly, location ideal. Near Eaton Centre, Entertainment district, Rogers Centre, etc. ... all places we planned to go to. Didn't use the pool, but our room overlooked it and it looked amazing.
August 20, 2012
Rated 2 out of 5 by Guinness ROOM 1044
As frequent guests at Sheraton, Queen St. West, we were extremely disappointed with the standard of Room 1044. A vent located close to the ceiling was partly covered with masking tape. The surrounding wall and ceiling areas were black. A substandard room and not at all worthy of price paid.
November 9, 2012
Rated 5 out of 5 by Theluck Excellent stay !!
At stayed at this hotel for a week-end gateway, everyone I dealt with was really courteous and friendly (front desk, valet, staff at the Bistro and everyone at the Club lounge). One good note to Housekeeping staff, they were greeting when met in the hallway instead of ignoring us, Great !!!
December 19, 2012
Rated 5 out of 5 by Rick61 Next best thing to home
We returned to Ottawa yesterday following a two-night stay at the Sheraton Centre.
This was our third stay at the hotel within the past six months.
When we stayed at the Sheraton Centre in February, we arrived to discover that the booking we had made through SPG had not been recorded. Nevertheless, the front-desk staff found a room for us on what appeared to be a very busy day.
During our most recent stay, the front-desk staff amended our booking so that we could stay in a self-contained suite, rather than a junior suite, after we inadvertently booked the wrong type of room.
Being early risers, we have, on several occasions, shown up at the Club Lounge at least 30 minutes before the scheduled opening in the hope of grabbing coffee and tea. Despite the hour, we have always been welcomed and were able to get takeaway tea and coffee..
We have been staying at the Sheraton Centre for more years than we can recall. We will continue to do so and we look forward with anticipation to our next visit.
April 10, 2012
Rated 4 out of 5 by Tamstaff Very Expensive
From the gift shop to the coffee bar, the prices are outrageous! The restaurant, BnB, is also pricey and the choices on their menu is limited.
I was very impressed with a phone message from a manager on duty the morning after having to call the customer service do to very noisy neighbours.
October 31, 2012
Rated 5 out of 5 by Michael459 Weekend Getaway
We booked a suite for ourselves and a king room for my daughter. We wanted to give them some alone time so we had my grandchild stay in our room. The rooms where perfect and the staff in the club lounge where great with the little toddler. Shopping on Sunday was a bonus.
November 25, 2013
Rated 3 out of 5 by Mokaman Old Hotel that Looks New
The hotel lobby facilities and Sheraton Club lounge were first class and so was the service. However, I was disappointed with my room. It was old and worn out, and included a blocked sink. Food and beverage were below expectations.Not what you would expect to get as a SPG Platinum Member.
October 22, 2011
Rated 2 out of 5 by Tanner Room is not as advertised online
The room was not as advertised. Our room was supposed to be a $300. a night room but what they gave us certainly was not. Parking and WiFi was not even included until we complained and gave us one night free of the WiFi. Very expensive place to stay and we were very disappointed with it.
March 10, 2013
Rated 5 out of 5 by MAC99 First Class
From the check in to check out, what a wonderful experience. Dylan the check in agent was superb, both friendly and effective. The food service to the pool was outstanding. The two ladies at the fitness centre were most helpful and courteous. This is why I remain a loyal Starwood member!
July 18, 2012
Rated 1 out of 5 by ColdUpset Freezing Room
I arrived late to my room and it was cold. I turned up the heat and hoped it would warm up. There was a space heater in my room, that should have been my clue. I froze all night. I will not stay with you again even though I come to Toronto every couple of weeks. Nor will I recommend you.
November 29, 2012
Rated 4 out of 5 by Bob18 Central location
Nice location on the subway and in the center of town. Great view from the club lounge. Upgraded provided, although it had to take convincing that it was available. Parking cost is reasonable for location (self park in city garage). Suites are simple for a business hotel, but good size.
April 12, 2012
Rated 2 out of 5 by sm01 Located in the dungeon
I booked my room (a king size room) over a month in advance of my stay and arrived at the hotel at 4PM on the date of my confirmed arrival. I was then told that the only king bed rooms they had were ones without a view (which I was not very happy about but I preferred the king bed to the alternative double beds). I was not told that the available rooms were also extremely cold (64F) and that the building heat was not yet turned on. When I complained about the temperature, I was provided with a space heater (which after 12 hours had raised the room temperature to 65F) - not very acceptable. I also encountered two additional problems, there was no TV remote (which I later found under the covers in a corner of the bed), then in the AM, a breaker in the bathroom blew when I turned on the hair dryer (it was on a different circuit to the space heater which fortunately continued to run). Two other problems were rips in the carpet and black stains on the dust ruffle of the bed. Certainly not a great experience.
September 27, 2013
Rated 3 out of 5 by DundeeVP Rare disappointment
I stay often at the Sheraton Centre Toronto, and this time I was very disappointed. The hotel was grossly understaffed, as only one person was checking in guests. I waited for the valet, and the guest servies phone went unanswered. The room service meal that i was served was inedible.
January 24, 2013
Rated 5 out of 5 by Frenchy28 GREAT LOCATION! CLOSE TO EVERYTHING!
We had a fabulous time! What a great vibrant hotel! Beautiful and luxurious room with great city views! Friendly staff, good restaurant on site
Easy access to shopping right from the hotel.Just a hint: Park in the parking lot right across the street from the hotel. Much Cheaper!
October 8, 2013
Rated 4 out of 5 by daboss Almost perfect
-Front desk staff excellent
- door staff excellent
- hotel was very clean and temp. was good in all areas.
- facility ammenanties good
- We had 5 couples registered all was good
- One issue, our toilet seat was loose I asked the front desk to have someone fix it ,it never did happen.
January 15, 2013
Rated 4 out of 5 by DougtheKing Sheraton Toronto a Great Place to Stay
I've stayed at the Sheraton Toronto many times for conferences, and it's always a great place to stay. If you're travelling to Toronto, the location downtown is ideal. And this was the first time I used their fitness facilities, and they had everything I needed for a great workout.
August 19, 2013
Rated 3 out of 5 by Bob20000 HVAC Noise issues
There was an odd noise (like a ball bouncing through the HVAC system). I called and they said the hotel is sold out and I can't change rooms but they will send someone to fix. Nothing was ever done and the noise was ongoing through my whole stay (day and night). Very bad experience.
July 15, 2013
Rated 4 out of 5 by fhanover Customer service reminder
After a guess receives their key card, kindly direct them to the correct elevator. We were simply handed our card and told to have a nice day. I hate feeling like an idiot when I find myself stepping off the wrong elevator and wrong part of the hotel.
Everything else was fantastic.
March 21, 2013
Rated 5 out of 5 by Blackwood Nice facilities and location
After having previous service issues, we had a very nice, glitch-free stay. Great SPG elite recognition. Pool facilities very nice. As is the lounge, although the evening offerings were a bit meagre this time. A bit of a wait for check-in, as this property caters to a lot of groups.
July 16, 2012
Rated 4 out of 5 by Bob18 average on this trip
Stayed here 10+ times. Decent hotel, good location. Lounge is large and nice view, but minimal services and assistance, especially at breakfast. No upgrade provided because they were 'sold out', but didnt seem that full. Minimal outlets in room, and 2 lamps didnt work between beds.
June 26, 2012
Rated 3 out of 5 by Chris1313 My Stay
As an SPG Member having to book a room at a cost of $400 for one night is not acceptable. Then to have a lesser rate quoted the day of arrival (on the phone) only to not have that rate honored when I arrived was inappropriate. I will ensure I do not recommend this hotel to others.
December 9, 2012
Rated 5 out of 5 by Barb63 Hotel's Club Level is Great
With a magnificent view of the city, always attentive staff and a varied breakfast buffet it can't be beat.
February 17, 2014
Rated 5 out of 5 by StonewallJackson Very convenient; great service
One of the best Sheraton's I stayed in a while. I spent about 40 nights thru different stays there and the service was consistently good. Nice gym/pool facilities; great lounge on top floor (only recommendation: keep the lounge open past 10 pm, at least during the summer season)
May 31, 2013
Rated 2 out of 5 by steelersdude staff great, facility needs work
really enjoyed city, most staff were excellent, Jacuzzi in pool doesn't work well, there was hair in bathtub on arrival, no coffee or water bottle in room on second day stay, were given poor direction from concierge on two occasions... bed was comfy, pool itself was enjooyable
August 6, 2013
Rated 4 out of 5 by Nelron Good location for getting to my meetings
This location serves me well as it is close to areas where my meetings are located.
Food in the restaurant is ok would like some pasta dishes as an alternative otherwise I find the selection limited.
I can see during the late spring till early fall me going out somewhere else.
August 3, 2013
Rated 3 out of 5 by jd21 Bad stay
This was actually one of my most disppointing stays at this hotel. It is my preferred hotel in Toronto but room given was very noisy - next to elevator shaft serving lower floors. Coffee maker was not working properly and the bathtub was not cleaned properly - hair left in it.
November 25, 2012
Rated 5 out of 5 by alberta alberta guest
the Sheraton centre in Toronto was a good hotel. | would like every room to have a fridge & make up wipes would help too. great stay.
the restaurant prices were excessive & feel that lower prices would promote a much larger volume for the restaurant. food was excellent though.
September 25, 2012