Rated 5 out of 5 by Grrink exceptional
for such a great location in the heart of everything good in nyc you and your staff do an amazing job!!
March 22, 2014
Rated 4 out of 5 by MCN1107 everything was fine except for shades in room
I stay at this hotel very often and notice that in a lot of the rooms, the black out shades show a lot of wear and tear and don't work very well. In this room, it was worse in that there was no cord or way to pull them down, and so the room was lit all night with the lights from the buildings across the street. maybe because it was a accessible room, there was a switch somewhere that i couldn't find.
January 30, 2014
Rated 5 out of 5 by Emperor59 Comfort, Quality, and Care
There is a reason I always stay at the Sheraton New York; comfort, quality, and care. I am treated like royalty from the moment I check in. The employees are always willing to go above and beyond. I have always been greeted with a smile and pleasant demeanour. I am always happy with the room and amenities. It is easy to compliment those at the Sheraton because customer service is a priority. I will definitely be staying there when I return to New York City.
August 17, 2013
Rated 4 out of 5 by Roadie59 Good Stay in Mid Town
Stayed in mid town at teh Sheraton Times Square. It was a good deal and close to all of teh action. While the hotel is nice and updated, watch out for the extra charges such as the charge to use the gym and the charge to check your bags (4.00 per bag).
March 10, 2014
Rated 3 out of 5 by Sally22 Recent Stay
Location great, room good size. Staff friendly and accommodating. Comments: cleanliness - my room was not vacuumed, and the bathroom, although product replaced - shower and floors not cleaned. There were hairs all over tub and floor. Used product was not removed from the shower. Additionally, the fitness center has an additional charge which i didnt think fair when spending almost $400. Then for 2 days in the morning, not one pice of equipment was available
February 14, 2013
Rated 4 out of 5 by lj93 Good hotel - sans plus
The Sheraton Hotel at Times Square is perfect for people who are staying until - let's say - 7 days in New York City. The location couldn't be better (just next to the hotel there are 3 or 4 subway stations), then you have Starbucks, Subway and many other stores which are located quite close to the hotel.
The room was okay, but could have been better. Under the bed it wasn't cleaned and the blankets were not 100 % clean, too. But everybody gets used to it.
May 2, 2013
Rated 5 out of 5 by Rollo1 Stayed for a week..Awesome!
We just stayed at the Sheraton New York July 23-28 2012. The hotel was perfectly situated and our newly renovated room located on the 50th floor was very comfortable coupled with an amazing view. We really enjoyed the club lounge which offered excellent service. The staff was very nice, courteous and went above and beyond to assist us with all of our travel plans. Big thanks to (Chelsea) the Manager for making our anniversary a memorable experience. G & L
July 29, 2012
Rated 4 out of 5 by WBB2014 Nice Stay
Comfortable room, but a little small. Staff was very responsive.
March 23, 2014
Rated 5 out of 5 by Jjcap Great Location, Nice Rooms
The hotel is just a few blocks fromTimes Square, so it is close to everything. The room looked like it had recently been redone. Very nice beds and linens. We did not require a lot of help from the staff, but they were very polite. The concierge was very knowledgeable about the shows we were interested in and also very helpful with respect to tickets.
February 17, 2014
Rated 2 out of 5 by rc3820 dirty and unhelpful
Had Requested A Room With A Tub And Didn't Get It Initially. Changed Rooms And The Toilet Was Already Backed UP. Took Over Forty Minutes To Get Someone To Unclog. No ONe Came By To Clean The Toliet Afterwards After It Was Requested. Bathroom Tub Was Also Dirty. Had Some Hairs All Over The Tub And Shower Walls. Comforter On Bed Was Not Cleaned. Would Never Stay At This Or Any Other Sheraton Again. Very Disappointed Since I Used My Starwoods Reward Points.
May 30, 2013
Rated 4 out of 5 by FPYE This hotel has excellent personnel
Staff are uniformly great. Toomy Rodriguez and Barbara, and all who attend the 44th floor lounge both at breakfast and in the evenings, deserve high commendation.
March 17, 2014
Rated 3 out of 5 by Brendapk how long do I need to wait to check in?
What a horrible introduction to the hotel--waiting 40 minutes in line to check in. When we had paid in full in advance! One person working the check in counter. Clueless travelers asking advice and directions should have been directed to the concierge. Oh wait, the concierge was off duty for the evening. Get your act together Sheraton. If it weren't the venue for our event, I would not have chosen the hotel. And, I definitely will not stay there again.
June 25, 2012
Rated 5 out of 5 by Holyland214 This Hotel Was Excellent!
The hotel was nice and clean and the restaurant served Excellent Food! I would recommend it to everyone! There was 1 staff member that appeared to be having a bad day but overall everyone was very nice, helpful and most importantly for me the hotel was clean! I had a Excellent experience and hope to attend again in the future. Thank You!
February 20, 2014
Rated 3 out of 5 by shahrazz SPG Platinum dont expect upgrades
This is a very busy New York hotel last year I stayed a total of 50 night and was even given a bonus SPG for staying so much. Every time I check in staff never say welcome back Always ask if I have stayed here before only three occasion I have been given a SGP upgrade. This is a busy hotel and very poor service from front line staff. The positives are its a great location.
February 8, 2014
Rated 5 out of 5 by CapitalWarrior Excellent Service in a Complicated City
New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!
September 14, 2012
Rated 4 out of 5 by Chezza42 Cheryl
The hotel location was really good. I did have to ask for the floor to be cleaned behind the bed because it was dusty, this took over two days to get sorted, but to be fair there are a lot of rooms and therefore understandable that request are not dealt with Sooner. however i would have liked to have been offered a room change. The hotel is huge but yet very quiet in the rooms. The location couldn't be any better. The hotel has everything you need.
September 4, 2013
Rated 4 out of 5 by BRP4747 Great staff but slow service
We stayed during the first weekend in December and while I realize it is a very busy time the service was very slow. It took close to 2 hours to receive a bottle of wine that was ordered. I called down 2 different times to check on the status. For any question that I called about I had to wait on hold for several minutes to get my questions answered. Other than the pace the hotel experience was great and I will be sure to stay again!
December 9, 2013
Rated 4 out of 5 by Calico21 Excellent choice!
This hotel attended our expectation with a great staff treatment, confort and excellent localization.
March 19, 2014
Rated 4 out of 5 by pkirchner Lounge quality is failing
I stay at this hotel on a weekly basis for the past few months and I have felt that the quality of amenities in the lounge is falling at a quick rate. There used to be fresh fruit and hard boiled eggs available at breakfast and also two hot dishes available in the evening. Breakfast has now been relegated to bread, bagels and toast, and in the evening just cheese and crackers. I expect more for Platinum level amenities, and I have to say I am disappointed in the lowering of quality available to the Platinum level customers. The lounge is one of the reason I stay at Sheratons, and I have to admit I am disappointed.
In addition, I am surprised that upgrades have never been available to me at any visit.
In spite of this the rest of hotel is absolutely fantastic, to the upgraded rooms and common area, and the great gym, the hotel is great.
August 5, 2012
Rated 3 out of 5 by MCN1107 Preferred guest recognition
I hav been staying here for 4 years on a regular basis. Was excited about room renovations but have to say that less than a year after renovation, rooms are already showing a lot of wear and tear. And since renovation, I haven't received any of the upgrades that I used to get. Get the feeling that mgt is trying to squeeze every dollar they can get to pay for expensive renovations. Treat your loyal customers well, there are many good hotels nearby.
August 11, 2012
Rated 3 out of 5 by GeoffB Not bad, but...
This hotel fit the bill perfectly for location. The room was clean and well appointed. I am going to assume that all hotel rooms in NYC run small compared to similarly rated hotels in other markets and reserve comment on the spaciousness of the room. We used the gym, and in room dining service and were pleased with both, although $10 to use a treadmill induced sticker shock. All staff was uniformly pleasant and helpful.
The bad - the dead bolt on the door did not appear to work. The toilet would cycle loudly every 60 seconds. The bathroom door would not stay shut. And I was ready to throttle the teenage girls who slammed their doors and kept their intra-room party going until 3 am. Why we were lucky enough to be given a room near this thoughtless herd can only be answered by the hotel. It certainly had a negative impact on our experience.
April 19, 2013
Rated 3 out of 5 by Osven Sheraton as a work base
Sheraton at Times Square is a big hotel with many guests. Therefore this is not the hotel to stay at if you are looking for a personal touch. It is too big for that. The rooms are okay but the lack of noise suppression from the hallway can make it a noisy experience.
The staff in the breakfast restaurant Hudson seems to lack motivation for why they are there. Would change the setup to be certain people serving and some others clearing the tables.
April 15, 2013
Rated 5 out of 5 by BrendaL Location, Location, Location
This is my hotel of choice when staying in New York. The location is wonderful. My only issue with this trip is that there was road construction outside of our room and it went on all night (i.e.after midnight). I had thought spg generally put up notices when construction was taking place at or near a hotel. I am thinking perhaps it was an emergency repair. In the future, I will be sure to call hotels to inquire about construction before booking.
November 4, 2012
Rated 4 out of 5 by Jim52 Problems Solved
I was very worried. I made reservations online and prepaid for three rooms during holiday season. We arrived after a. Full day of sightseeing. Tired, hungry and ready to be in a room. I was informed that the rooms we reserved were not available. The staff worked with the manager and solved the problems. We got exactly what we ordered. The room was outstanding and very clean. The location and views are perfect!! Thanks.
December 29, 2013
Rated 4 out of 5 by appleby Time square Sheraton
This hotel is conveniently located to all of midtown Manhattan. They provide a quality high capacity facility with many rooms but still a personalized service.
March 15, 2014
Rated 3 out of 5 by Lizc So noisy at night
The hotel and staff where wonderful. I did however have to complain about the noise level at night, it was like trying to sleep with the door wide open! The kind receptionist ( who gave me compensation) asked me if I called security to complain..I explained that the people where not noisy, it's just that you could hear everything! It was like sleeping with the door open. It's a shame that we had a terrible nights sleep in such a beautiful hotel.
March 17, 2013
Rated 4 out of 5 by Bruce53 Better be in good shape to stay here!
The elevators proved inadequate on several occasions to handle the numbers of guests. Long, long waits to get to our room on the 18th floor resulted in walks up the stairs to our room and taking the elevators above our floor and walking down to our floor. One time I can see, but 4 times would indicate a problem that needs to be addressed in my opinion.
February 11, 2014
Rated 5 out of 5 by JRT1 Great Experience
Accommodations are excellent.
Location is great for first time visitors to experience midtown NY.
All staff very friendly and helpful on our first family trip to New York City.
March 12, 2014
Rated 1 out of 5 by Greg20140214 Customer Service
We had a horrible experience on our floor with a domestic dispute outside our room in the early morning hours with the individual screaming and kicking the door. We had called for security, however, management never offered to change our room. It was disappointing as we were frequent SPG members who were on a club floor.
February 19, 2014
Rated 3 out of 5 by Becky916 Check-in Service Could Be Better
I have stayed at this location twice a year in the last several years. Over the last year, the check-in staff has become very condescending. Per the reservation, my room was to be a king or 2doubles but they always pre-book me into a queen, most likely because I'm a woman (this is done quite often in the hotel industry). I had to ask for the room category change - they also didn't have my SPG# noted, although I entered it on the reservation.
February 6, 2013