Rated 2 out of 5 by aani123 The hotel is really run down
For a hotel in Toronto this hotel is really run down. The curtains are torn, the shower heads are broken, from some places the shower walls have cracks. Really not a place I would recommend anyone to stay in. There are better hotels in Toronto
August 16, 2013
Rated 4 out of 5 by SalsaB Canada Salsa Congress Weekend at the Sheraton
Once again a great event at a wonderful hotel at the Centre of everything in Toronto. My wife and I were Very satisfied.
My only issue is the cost of Valet Parking at $40 per night but this is a reality in a large Metropolitan City.
October 14, 2013
Rated 4 out of 5 by NOSTREBOR Traveller beware
I WAS DISAPPOINTED THAT i WAS CHARGED $19.20 FOR WATCHING A FILM THAT WE HADN'T BEEN AWARE OF WATCHING. THE DESK WAS UNABLE TO TELL ME THE NAME OF THE FILM AND WHEN IT WAS WATCHED..THERE WAS NO
NOTIFICATION OF THE CHARGE WHEN WATCHING TELEVISION
September 30, 2012
Rated 5 out of 5 by Henry56 Very nice hotel in a perfect downtown location.
Very nice hotel in perfect location. Pool and fitness area clean and fully equipped. Nice rooms. Mainly excellent service. Some sour grapes though. High rate for WiFi which is not adequate in todays society. A 45 min wait in order to check-out.
May 5, 2013
Rated 4 out of 5 by CEF12 Bathtub drain
My overall experience and rating for the hotel is very good, my only concern was the fact that the drain in the bathtub seemed to be plugged and so the water drained very slowly which caused the tub to become slippery with soap during a shower.
March 27, 2013
Rated 1 out of 5 by Tarnished Dismal
Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must.
January 19, 2014
Rated 4 out of 5 by janey PlASTIC GLASSES?
Surely the Sheraton cn do better than that. Having moved from a smaller hotel that had provided both tumbler and wine GLASSES, I thought the plastic wrapped plastic glasses were a bit declasse.
Otherwise, just fine. Staff particularly helpful.
October 28, 2012
Rated 4 out of 5 by Richard777 Nice Hotel downtown Toronto
This hotel is located in the Central Downtown Toronto area and has excellent banquet facilities. We found the room to be standard and the bed a little hard with a tiny bathroom, but overall we had a nice stay and the view of the City was great.
December 11, 2012
Rated 4 out of 5 Overall ok
Room was comfortable but had issues with vent and tub - both solved and with a smile by the maintenance worker. Room not made up one day which was annoying but the housekeepers came right up to give fresh towels. Great location, ok experience.
May 6, 2013
Rated 5 out of 5 by Skipper1 Staff outstanding
We were astonished by the tremendously outgoing, friendly, and helpful staff. Each person we met impressed us as truly happy to be there, and excited with the opportunity to welcome and assist us to the very best of their ability. Outstanding!
January 22, 2013
Rated 3 out of 5 by dumb23 I was disappointed
At this hotel there is no recognition of my SPG Gold status. I paid $50 for internet. Nobody wouldhelp help me as to why I had to pay for internet. Room was average. I dont seem to be getting credit for all my stays. All in all it was not good
September 24, 2012
Rated 5 out of 5 by Sarah55 Central location
First visit to Toronto, stayed here for 10 days. The hotel was large, very clean and in a great, central location. The beds were very comfortable and the rooms spotless, however because of its size it lacks the friendly, familiar touch.
September 13, 2013
Rated 4 out of 5 by njwg Club Lounge
Blesilda is an amazing hostess for the Club Lounge...she is so attentive and always remembers names and faces! She makes me want to return to the Sheraton Centre over and over again...!!! What a terrific asset Blesilda is to Sheraton Centre!!
December 20, 2012
Rated 4 out of 5 by Mario999 Great Location and service
The hotel is well located across from City Hall and near great shopping and restaurants. It is also part of the underground city walkways, that makes it great to get almost anywhere without stepping in the cold.
November 14, 2013
Rated 4 out of 5 by Nelly71 Great Downtown stay
This hotel was a hotel that was reasonable priced for downtown Toronto. We walked to two different Jays game and the Hockey Hall of Fame. Everything is in a reasonable walking distance and the staff is friendly and knowledgable when needed.
May 6, 2013
Rated 5 out of 5 by stevelikesrush Perfect!
I couldn't have made a better mistake. I had originally wanted to book a hotel closer to the Air Canada Centre for a concert I was going to, but I waited too long and had to look for something else. The Centre Toronto Hotel was recomended to me, and even though I was at first disappointed in the location, on arrival realized I couldn't have asked for a better place. It lives up to it's name. CENTRE TORONTO. All I had to do was walk out of the lobby and everywhere I wanted to be was just a short walk away. No taxis or busses. The Eaton Centre just around the corner. Historic buildings all around. The Air Canada Centre, The CN Tower and The Rogers Stadium (did I get that name right?) just a few blocks away.
(Saw a great RUSH concert at the ACC)
Great restaurants and shops everywhere. Didn't even have to go outside, all right under the streets and buildings in the causeway. Boy! did I get lost! Had fun though.
And, Oh Yeah! The hotel was pretty good too. Excellent staff, great room with an awsome view. Very comfortable bed.
Can't wait to come back.
November 5, 2012
Rated 5 out of 5 by Ghad Outstanding staff.
Brian, Steve and max at the front desk are the best you will ever find in the Hotel Industry.
Blesilda takes care of the lounge. A delightful lady..always smiling and greets everyone fith their name...a true example of "Customer Service".
March 28, 2013
Rated 2 out of 5 by Carlos Disappointing
I stayed there for one night. The check in time was too long. No information regarding Express Check out was presented at the desk. The room was outdated; heating system noisy; shower, difficult to adjust temperature; TV slow in response,
March 15, 2013
Rated 1 out of 5 by Mike The hotel is getting old.
Extremely poor. The rooms need renovating. The walls are paper thin. Was awoken at 330am by a security guard outside my room talking on a phone! The bell man never help they stand around. The food is expensive and arrives cold every time.
February 17, 2013
Rated 4 out of 5 by huskybear38 Great Location
The room was too hot. There was a noise coming from the bathroom. The bed was very comfortable I must say. The hotel staff are very friendly. I stay at this hotel evey time I am in Toronto.
December 3, 2013
Rated 3 out of 5 by derek1 EASY OPPORTUNITIES
HOTEL LOCATION is excellent, but faciliies are caught in a time warp. HOTEL ROOMS need to be renovated given peeling wallpaper, and dated look. POOL and GYM are excellent, but hot tub is crap. You guys could improve with a little effort.
March 2, 2013
Rated 5 out of 5 by Shifrah89 Long Time Customer
I've been a frequent customer of this hotel since 1977. This is first rate 5 star business class hotel in the heart of downtown Toronto. I just wish that the restaurants and room service menu included lighter, vegetarian menu selections.
August 8, 2012
Rated 5 out of 5 by Neeta Anita
Very comfortable stay. Bed was very comfortable and pillows excellent. Had breakfast in bnb restaurant, a bit pricy but very good food. Sorry to have to pay $5 for a cup of coffee! Location is good and pool was fantastic. Very good stay.
January 21, 2013
Rated 4 out of 5 by Topfloor All of Your Needs Met
Every time I'm at the sheraton I have nothing but good things to say about the staff. They are the absolute best in the industry. In the heart of Toronto, The Sheraton Center can accommodate any experience, and do it with comfort.
September 13, 2013
Rated 5 out of 5 by MissBaby Great Stay in Canada
I arrived and found all the staff most helpful from parking to registering to support staff. enjoyed room service that was excellent as well. I would recommend this hotel greatly!! I attended a conference on site - excellent facilities.
October 9, 2012
Rated 2 out of 5 by Gidget8 Curtains and air conditioning old and falling apart
Curtains had holes in them and could not block out street lights. Air conditioning was noisy and did not keep room cool. This hotel needs renovations. Moreover, the hotel needs to have a faster check in system. Queues are frequent.
August 22, 2013
Rated 5 out of 5 by Flowers627 This hotel has helpful employees who are friendly and helpful!
Upon arrival I was greeted at registration by Lily who was extremely helpful!!! Gracious manner and friendly personality!
Rooms were very clean and staff made you feel welcomed.
I would highly recommend staying at the Toronto Sheraton.
September 18, 2012
Rated 2 out of 5 by mrl2012 Needs more attention to detail
My room had a cup on the floor right by the door, a used Starbucks cup in the coffee/tea machine (with the used tea bag still in it), and the TV remote would not interact with the TV (in other words, would not actually control the TV).
August 23, 2012
Rated 5 out of 5 by Medi Thank you for a Happy Birthday at the Sheraton
Thank you to Bless and the Club Lounge team for making my Birthday a special one. They sang happy birthday to me in the morning and in the evening I had a piece of cake, wine and a card waiting for me in my room.
Thank you Bless!
September 6, 2013
Rated 3 out of 5 by SFOSuperElite Great location
Atmosphere is very convention like, but it is a big property well located in downtown Toronto. Rooms are what you would expect, even suites (i.e. nothing special). Good value for money. Lounge not bad, but packed whenever I was there.
March 4, 2013