Sheraton Suites Tampa Airport Westshore

  • 4400 West Cypress Street
  • Tampa,
  • Florida
  • 33607
  • United States
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Rated 3.9 out of 5 by 484 reviewers.
Rated 5 out of 5 by Great aesthetics Liked the interior design of the hotel and the suites. August 4, 2014
Rated 5 out of 5 by Great Hotel For Any Tampa Stay Our first impression of the hotel held true throughtout our 3 night stay. The lobby and atruim were very pleasant to look at and relax in. We were at this hotel from 12/31/11until 1/3/12. The rooms were clean, comfortable and updated. The beds were comfortable and we slept very well. Considering one of the nights was New Year's Eve and we had many band students in the hotel, it was still quiet and comfortable. Kudos to the Band kids. Very well behaved young people!! Eat in St. James Restuarant, the food is very good and the prices are not typical of hotel of this caliber. Smoked Salmon Egss Benedict YUM!!!!!! January 3, 2012
Rated 5 out of 5 by Love this hotel I enjoyed the suite style rooms perfect for my son and I. I could sleep in one room and he could watch TV in the other. As always the Sheraton has great beds :) August 1, 2014
Rated 3 out of 5 by Unfortunate Hotel offers great atmosphere and large size rooms. Unfortunately, upon arrival the bathroom was not working properly and needed assistance. Ice handle was not cleaned from previous guest and had food all over it. Went to hotel restaurant, only 4 tables seated and they were out of menus and only 2 waitstaff. Took over one hour to get food and was cold. Wifi is not free, it costs 9.95 per day. I have never seen a hotel charge for this service before. I had to pay because I needed to check my flights and check in. Unfortunately, I can not recommend this hotel at this time. Poor cleanliness and service. March 3, 2014
Rated 2 out of 5 by Problem stay Although the facility was attractive & the staff responsive, we had a housekeeping problem during the our stay, that ruined the visit. July 30, 2014
Rated 2 out of 5 by This hotel 's service was not up to standards We could not get a handicapped room because they had none available and they did not put us on the floor with the SPG accommodations. The room cleaning personnel were not careful pin cleaning the room and renewing the room supplies. The first day they did not renew the coffee and cream and sugars. They did not leave towels and washcloths on day two. Each day we had to call the desk to get supplies that should have been provided. The service for room cleaning did not include sweeping the floor as several areas were not swept. I found paper wrappers on the floor that were left by previous guests that should have been picked up but were not? The cleaning was not up to our expectations. July 3, 2013
Rated 4 out of 5 by Great hotel for business I stayed at the Westshore Sheraton Suites no less than 10 times during 2010-11. The staff was always very accommodating and and the room was above expectation. As a Platinum guest I was given a breakfast coupon daily to attend a very nice buffet in the restaurant. I was very satisfied with meals in the restaurant for both lunch and dinner. During one stay, they had a serious roof leak in the atrium. I mention this because they did not let it effect guests and upon my next stay it was completely repaired and indistinguishable. Finally, easy freeway access, free parking, close to airport and the best shops and restaurants in Tampa make this a great choice for anyone visiting the area. October 23, 2011
Rated 4 out of 5 by TC The staff was quite responsive in handling a miscommunication I had during the reservation process. July 30, 2014
Rated 4 out of 5 by This hotel has a perfect location The front desk staff very professional, just only our room have some spot with mildew in the bathroom, the room was in perfect shape and clean, thank you for your attentions. July 28, 2014
Rated 5 out of 5 by Flexibility!! We enjoyed our stay at the Sheraton Suites Tampa Airport Westshore, just an excellent service that exceed our expectations!!, Thank you!!! July 29, 2014
Rated 5 out of 5 by Great place to be! I love this hotel because what I find the most inviting, is the staff. ALL of the staff, from the front desk to the resuraunt folks to the cleaning service to the maintanance staff. Everyone in this particular Sheraton, actually greet you with a smile and something nice to say. That tells me that these are happy people and when you have a happy staff, you have a great hotel experience! I would put this staff up against 'any' I have dealt with in any hotel I have stayed in. This is one of the key reasons we continue to hold our events at the Sheraton Suites in Tampa. Expereince is always positive! January 21, 2014
Rated 5 out of 5 by Will always stay at this location Preferred Hotel when visiting Tampa... July 29, 2014
Rated 4 out of 5 by Good for a free weekend My family and I were going to a 3-day Convention down in Tampa from the 25-27 of July. Originally my mother and I were the only ones that were going to stay over because we had an assignment. In the end we all stayed over for the weekend and I used my points for the stay. The staff was very friendly and it only took a few minutes on the phone a couple days before to upgrade the room to sleep up to 6 people for no extra charge. The hotel was very nice and the room was what you would expect it to be since it seems like a hotel primarily used by business people needing to stay over somewhere. There was a charge for the wireless (10$/night) however didn't mind paying it since, as stated before, I used my points to pay for both nights and after we checked out and left I discovered they actually waived the fee, so that was a nice surprise. The coffee that came in the room was free, but the water was $4/bottle, we had our own water so it wasn't a big deal but something to note. Over all the stay was decent and I would stay there again if I had the points to do so. It's right across from a mall though we didn't get a chance to see it, and it close proximity to other shops and restaurants. July 28, 2014
Rated 5 out of 5 by Great stay Lovely hotel! Comfy bed, friendly staff, great food and clean environment. Large, well arranged suites. I would stay here again. Thanks and keep up the great job! July 26, 2014
Rated 4 out of 5 by Great Place I checked in and had two rooms. (I had to ask if my SPG number was listed). One of the rooms (536) smelled horribly of smoke and the person that was sent up accused us of having done something. If he was joking, it did not come across that way. All that was done was a little air freshener. My room door (537) was ill fitting and had to be slammed to shut it and was very hard to open. Your evening staff of Michelle and Mohammed are great and very personable. I give them high marks. Your restaurant is way over priced and $2.00 for a can of soda - really??? Your parking is also a bit of a problem. June 13, 2012
Rated 3 out of 5 by Cleanliness needs improvement The hotel was in a great central location, although the road noise was more than expected, making it difficult to sleep. The bed was comfortable and suite spacious, although the cleanliness left room for improvement. The trash can in my room was not changed, which wouldn't really be a bother except for the pack of cigarettes that was left by the previous tenant. The next morning I realized the bottom of the shower curtain had mold spots on it., which really sealed the deal for me personally. Maybe some rooms are better than others, I just wish I had gotten one that was in better condition. March 25, 2013
Rated 4 out of 5 by Great place near the airport This is an all suites hotel, so you get plenty of room. The beds are nice and the view can be nice (depending on floor and direction). The atrium is one of the best I have seen. Breakfast along the atrium is very relaxing. The night I stayed, they were completely sold out because of a music competition of some sorts. Many kids running up and down the halls. Wish they had a Club Lounge. When I asked, they said "We are an all-suites hotel, so we don't have one." Well, the next week I stayed at an all-suites Sheraton that DID have a Club Lounge. June 4, 2014
Rated 5 out of 5 by Great stay in Tampa What a beautiful atrium......the shuttle service to nearby places is fantastic. Don't underestimate the restaurant and bar. The food is fantastic and the prices fair for a great hotel. Easy access via shuttle to Bucaneers football at Ray Jay stadium. The staff, including Brian at the front desk, shuttle drivers, and other staff were very helpful in providing local area tips December 23, 2013
Rated 5 out of 5 by Quick Weekend Girls Night Out The hotel was great, we were only there for one night but the beds were extremely comfortable and very nice and clean. My only complaint would be the breakfast which was sub par. We had breakfast coupons but if we would have had to have paid almot $40 (for 3) for a limited buffet breakfast that did not taste good we would have been much more upset. This is a great hotel, it's a shame the breakfast was no where near the same level. July 7, 2014
Rated 3 out of 5 by Air conditioning unit needs repairs The whole hotel is freezing & damp! Room Was frozen & could not get it to a higher temp. We were told opening the circuit breaker to turn our room's unit off completely was the only cure for the cold. A/C was off all night. Room never did get warm. July 20, 2014
Rated 4 out of 5 by Good location and adedquate facilities Close to airport, good facilities and pleasant staff July 24, 2014
Rated 3 out of 5 by Drain was clogged I didn't enjoy standing in the shower while the drain was clogged. Not a great way to start your morning. July 22, 2014
Rated 5 out of 5 by Very Surprised with how nice this hotel was. Excellent! I was surprised with how big the rooms were. July 21, 2014
Rated 3 out of 5 by Overall a OK Sheraton hotel Overall the stay, especially the sleep was nice. The beds are as comfortable as expected. The dining is good too. However the check-in process was very painful for us. We booked 2 rooms and could only check in 1 of them upon arrival. And we could not check in the other room until 5 pm. It was a 3-hour wait.... And the front staff never apologized regarding to that situation... Also the elevators situation(2 of 4 were working) was also a pain... And on the first folio I got there were 7 internet charges totaling 70 dollars, in one night, for one room. Seriously?... Although I talked to the front desk and they removed that charge, it still is a mistake that could have been easily fixed before sending it to me, right? December 31, 2012
Rated 2 out of 5 by Tampa west shore sheraton As a member and a regular visitor to this hotel when traveling into and out of the country for work I stay here. I found the front desk to be completely rude and without a smile. Over charged for room and internet which I had to bring to there attention. The Dining room staff was great ( Brad had waited on us twice and a perfect rep for your hotel. The room the ceiling by vent was peeling off, and had bubbles in the paint. The drain was stopped up in the restroom. I will continue to stay here on my travels, but surely work on front desk for they are first impression. July 3, 2013
Rated 4 out of 5 by Returning conventioneer The rooms and service were great on an individual basis. Front desk couldn't have been more helpful. Did not care for personality/attitude of wait staff manager on duty for Monday Fun Night Dinner - actors, identified by table #'s, were NOT served first, as requested. and excuses were made. It could have been a matter of insufficient wait staff as our lovely waitress, Mildred, had three tables to serve by herself, the result of management's poor planning. There also were supply issues for some of the breakfast buffet items and tableware. May 8, 2014
Rated 3 out of 5 by Rooms were spacious On the plus side, the rooms were very spacious, and staff was fairly accommodating. On the negative side, we were charged with someone else's food bill to our room (we did not eat in the restaurant). All the Sheratons we have stayed at in the past had complimentary coffee available in the lobby every morning. This one charges $2 a cup. Hotel was full and one of the elevators was not working so it took a long time to get an elevator. There is wifi available in room but can only have 3 devices using it at once (there were 4 of us) and it was very slow. April 15, 2014
Rated 4 out of 5 by Exceptional Staff I stay at this hotel frequently, the facilities are up to standard, and other than occasional internet issues, I am always comfortable. What makes this hotel so great is the staff. Everyone is very friendly and really goes above and beyond. The shuttle drivers are all polite and courteous and knowledgable about the city. The front desk staff always cheerful and helpful. This hotel has really become a home away from home for me due to the staff. The only thing really missing is an outdoor space. June 7, 2014
Rated 5 out of 5 by Very enjoyable stay at Sheraton Suites Tampa Westshore!! Sheraton staff was outstanding and approachable, always ready and willing to assist in any way to make sure our stay was an enjoyable one. Neyo and Thabani, were very professional, energetic, and pleasant when we checked in, and set the tone for a great five day stay. Will definitely use Sheraton Suites again!! July 8, 2014
Rated 5 out of 5 by Wonderful staff and Hotel I love the setup in the room I was stayed in,,the bed and pillows very soft but yet firm,I really enjoyed my stay here and will return in a year or so. The staff was very nice and helpful. July 14, 2014
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