Rated 2 out of 5 by notthathardtopleasereally Needs a lot of work
The restaurant chairs have a horrible black layer of dirt and grease on them - every single chair in the place! As you sit on them it warms up and becomes sticky. This is disgusting. I had to put a napkin between the seat and I.
The food was average at best (dinner) and well below average (breakfast - undercooked onions in an omelet. Also 4.50 for one cup of coffee is outrageous. Maybe the hotel could use the 4.49 they make from each coffee to replace the disgusting upholstery on the chairs.
The room itself was ok, no big problems there.
The check-in experience was bad, with only one person working the front desk, and a line of people already waiting, Same thing for check out. More desk staff are needed.
September 17, 2012
Rated 5 out of 5 by rb72 had a great time
Stayed on the 6th floor and enjoyed my room. Had a lovely time with my folks.
May 28, 2013
Rated 5 out of 5 by Christie386 One of the few hotels who pays attention
I'm allergic to feathers and this is a major problem when traveling. This was one of the few hotels who paid attention to my request for a feather-free room in advance of my arrival and had an appropriate room waiting for me at check-in. 90% of hotels ignore my requests, so I was extremely pleased. My only complaint and the only reason they didn't get 5 stars across the board was they did not provide any hand towels or washcloths in the bathroom -- only towels. Once I called down, they brought some up within 30 minutes, but it's pretty inconvenient to find out when the shower's running and you're ready to get in that you have no washcloth.
December 2, 2013
Rated 3 out of 5 by BCSTraveler Terrible A/C and Staff
The A/C was not working and they tried to say it was overwhelmed by the heat. It was JANUARY in Florida... come on. I found out that they were upgrading and installing new units later on and didn't want to replace the ones broken. The front desk staff were rude and lazy. My wife was sick and they said NO rooms were available for early check in. We went to the cafe and Monica saw my wife was sick, she went to the manager and got us a room IMMEDIATELY - the front desk was too lazy to check and be inconvenienced. Sheraton needs to address this property.
January 9, 2013
Rated 2 out of 5 by Romeo1201 Horribly dirty furniture and carpets
The room (719)I was given initially had horrible stains on all the furniture and carpeting except for the beds. The pullout mattress had fresh blood stains on it when I opened it to put the linens on. The fridge was not working properly and the bathroom had black mold growing. This was totally not acceptable so we were moved to room 703 which was better. Still had stained carpeting and furniture but better. The service was pretty good but at checkout there was room service charges which we never used. I would not recommend this hotel at all.
December 3, 2013
Rated 5 out of 5 by crampa VERY NICE
Had a 2 room reservation,both exceeded our expectations. Very comfortable and quiet even though it was a busy weekend. Staff was great
November 9, 2014
Rated 2 out of 5 by Joe49 TIME TO CLEAN UP YOUR ACT
The room I got had dirty carpets and stained chairs at the table. The table and counter were sticky.....we ended up cleaning them and the bathtub looked so dirty that we had housekeeping come and clean up again. The tub still looked dingy and unappealing. The mattress was extremely soft and in general the rooms need a facelift. The hotel itself looks quite nice and the pool area is not bad at all.
Excellent staff at the front desk.......always a smile and a good morning or evening whenever they saw you.
February 8, 2012
Rated 2 out of 5 by Localtraveler68 Would recommend but I wont stay here again
Very pretty nice hotel. Stayed one night for a local get away without the kids. The king size bed was horrible. The kind where we both rolled into the center and it wasn't even. It was very lumpy.The air conditioner although was cold at the vent would not circulate and we were very hot. It also kicks on and off all night long and is the loudest air conditioner. We really hardly slept. We were miserable. We were even given a 1pm checkout. We slept maybe 4 hours and just got up and left.
Also had to run out right after a typical South Florida thunderstorm and the parking lot was so flooded we had to go through a huge lake like puddle to get to our car. Room was nice and clean and nicely decorated, awesome shower and water pressure but personally I would never stay there again. There are too many other hotels around.
August 10, 2014
Rated 1 out of 5 by Vilhelmina This hotel needs much work!
Late information about very extensive renovation. Bad cleaning: Toilette cloughed when arriving. No extra linen for bedsofa when arriving late at night, even though we had booked for two children in the room. The pool area was in terrible condition: Cigarettes, plastic glasses and empty cans in the spa, many leaves and much sand ni the pool, loose pavers and broken sunbeds, loose latter. The poolguy was unsure weather or not it was OK to swim since the pool was leaking, etc, etc.
April 11, 2014
Rated 1 out of 5 by Artiman Poor Customer Service, attitude and utter disregard of attention to detail
I'm a platinum member at SPG. I ordered a veggie pasta with extra vegetables and the menu listed broccoli, bell peppers and other vegetables etc as ingredients. However, I got my pasta with nothing except spinach in it. No one bothered to check with me if it was OK if it came with only spinach assuming they were out of vegetables and they didn't bother to apologize - neither did they do anything about adjustment in the check. They just didn't care about how you felt. Housekeeping was poor as well - they didn't bother to stock up on water (complimentary for Platinum) or laundry bags or lotion etc. If you asked for a bottle of water, you wait and wait before you get tired of it and go down yourself to fetch it and I'm a platinum preferred customer. I can only imagine the fate of other guests having no status at this property.
July 17, 2014
Rated 3 out of 5 by RBCanes Under construction but trying
Hotel is under construction/renovation but we were warned. Wasn't much of an inconvenience and the front desk/hospitality staff went out of there way to please. New fitness center is nice as is Platinum Lounge. Housekeeping is surly, one bar of soap in the room doesn't cut it nor does two shower towels and no water. Struggled to get soap and towels and attitude in return saved me a few dollars in tips. Give the property a chance to finish renovation and then worth a try.
February 10, 2014
Rated 1 out of 5 by norm2000 One of the worst SPG Properties
Everytime I stay there they manage to disappoint me. There is a reason the prices are very good.
Slowest internet I've ever experienced in the western world. Platinum guests get minimal recognition. Staff in every department that seem to really hate their jobs. Breakfast buffet run by amateurs . Housekeeping and front desk also run by amateurs. It's one of these hotels where you feel that there are owners squeezing the life out of every staff member in every department.
I can't believe that they still have the franchise. I expect that SPG will take it away very soon.
November 4, 2013
Rated 5 out of 5 by Greg40 Greg
After reading the reviews I was somewhat worried about the overall hotel experience. This was however not the case due in part to the excellent staff. Linda, on the phone each day always happy to take care of any of my requests - thank you Linda! Santos who always checked in with me to make sure I was taken care of, great customer service. Annie in the club lounge was awesome, she is an asset for sure! Kim along side with Annie gave us great service as well.
November 27, 2014
Rated 3 out of 5 by NHNative Lobby area is impressive
Rooms are looking a little tired, but the bed was just heaven. TV in the living room didn't get a signal, there was a handle missing off one of the drawers and there was no blow dryer in the room. After calling twice to get a blow dryer, I finally got one. Also, I had to change my reservation and stay an extra day, but they couldn't link the two reservations - I had to go to the front desk and reactivate my keys. Odd!
July 24, 2014
Rated 2 out of 5 by Tara39 This hotel did not meet my expectations of a sheraton
The room to me was hot and the air condition was not cooling. I called the desk and they sent up a engineer who did nothing but say he would have to go and turn up the main control. I was not happy because I can't sleep when I am hot. I also had a problem getting towels. Housekeeping never had towels. I would have to go down to desk and get towels. I will think twice before staying at sheraton next time.
August 11, 2014
Rated 3 out of 5 by MichaelDG Great value - a few problems
Beautiful hotel. A few inconveniences:
We found our door ajar when returning at the end of the day. The housekeeper never closed it. We were also missing adequate hangers when we checked in. The maid also did not replace the coffee we drank.Last month's HBO Guide was never replaced with the current one.
Finally, the drinks and food at the bar were tasty, but VERY pricey Eleven dollars for a small bourbon and coke is very high.
August 9, 2013
Rated 4 out of 5 by Adventure707 Hotel has a different look and it's Ok
I had a wonderful time during my stay, the reception was nice, but I was very disturb with the various disturbance on the last day, we had at list 3 attendance come to our room between 8am and 10am to asked when we are leaving, they seems to want us out of our room in a hurry, the check out time was 12noon. I was not happy about that at all. One of the attendance actually open the door without nocking. It was a shame.
June 3, 2014
Rated 5 out of 5 by ChrisAtl Relaxing with the right amenities
With my constant travelling, it is nice to have a location that has the right mix of room size, comfort, location and especially the SPG club.
The Sheraton Suites Cypress Creek has all of this and more. This mix is highlighted by the staff which makes our visit that much better each time I visit.
September 15, 2014
Rated 2 out of 5 by Gail23 Disappointed
This was my second visit, The first one was in March and had a good room I guess, This time I was put in 717, The bed was high in middle and I was falling off bed all nite, the air was noisy and did not cool properly. The bed pillows got switched to soft pillows the second nite do not know why. We were really disappointed this time. This lobby was nice and parking free. They need to redo the hotel and get new beds.
May 29, 2012
Rated 5 out of 5 by TheEmu You get more than you pay for
This hotel is conveniently located by major Fort Lauderdale arteries. The rooms are large and well-maintained. The courtyard approach is inviting, the staff is on top of things, and the price is a total steal!
December 30, 2011
Rated 2 out of 5 by KKP1 I dislike staying here
If it wasnt for the fact that my office is right down the street and my regular hotel is not always available...I would not stay here. The only positive thing that has happened is that they removed the annoying water savers off the faucets. This place is in desperate need of a complete make over...the carpet is stained...and the overall room looks tired. The elevators are painfully slow...
March 1, 2013
Rated 1 out of 5 by Hawa11 This should not be called a Sheraton
1- first room reserved for me still had trash in the trash can, dirty bathroom floor and very nasty carpet.
2- moved to room 535 that had a hugh stain on the carpet by the end of the bed.
3- the lights went out in the entire hotel leaving us with non-working elevators.
4- I took my children to the heated pools to wait out the black out only to step on compiled hair on the filter.
April 12, 2013
Rated 4 out of 5 by Shane25 DISAPPOINTED
First, charging $10 a day for Wi-Fi is ludicrous. And it's not even a decent high speed!! Second, we were not informed housekeeping came at 9am and were woken up. Maybe had we been given a "do not disturb" sign we might have used it. But our room didn't have one. Third, a pair of shoes from a previous guest were found under the bed. I guess the staff doesn't clean very well.
September 3, 2013
Rated 5 out of 5 by PalmLuvr85 All The Comforts of a Five Star Hotel
My family recently had the pleasure of spending 9 nights at the Sheraton Cypress Creeks. The facility was extremely well maintained, the aesthetics were classy and pleasant, and the suites were spacious and comfortable. I really liked the the fact that the hotel had such "openness", meaning the elevators were windows, and the balconies to each floor was open, so it did not feel claustrophobic. The rooms were huge...and I loved how it didn't just feel like a "room", but like a large studio apartment. It was also a pleasure to come back each day to a clean room. All in all, the hotel is run very efficiently and we are so happy to have spent our time here. We would definitely come back!
June 19, 2014
Rated 3 out of 5 by FromAtlanta Stayed for vacation
I stay at various Sheraton Suites for getaways and vacations 5-6 times a year because of the ambience and amenities most offer. While this might be an older hotel it is still really nice. This was my first stay at Ft. Lauderdale and it started off really bad. Upon check in and arriving in my room I found a rotted full eaten corn on the cob under the bed along with used paper towel on floor. I took picture and informed staff and they changed my rooms the next room was nice but the guy who changed it only rekeyed my card key for one night when I was staying for four. He was really unapologetic. After heading out shopping the next day and returning during a busy check in time we found we couldn't get in our room due to this. So, we had to wait in the long line for that. The young lady over the weekend of July 25-27 took care of everything though and made the stay much better! The trip started disappointing in terms of stay but she made it much better getting us taken care of.
August 1, 2014
Rated 1 out of 5 by jfaz Unplesent stay at Sheraton Cypress Creek FL, FL
Hotel under remodelation… the construction did influence on bad experience because of the noise and dirt, but the lack of personal for service was impressive since our arrival. Late check in, waited 20 minutes for front desk assistant to show up… nobody was attending!!!, they did not respect my reservation requests, unable to communicate to guest service or front desk from room due to breakdow in phone service, my self and doughters having to go to the loundry for extra towells every day... !!!
Besides the construction operators are working without appropriate signs and precautions at a hurry speed with lack of precautions... you should consider add supervising services for guest security...
I traveled with family and checked in/out three rooms and we all had the same terrible experience with lousy doors, flush, showers of our rooms and those of neighbors.
The facility does not match with Sheraton`s quality and services.
April 23, 2014
Rated 3 out of 5 by Maddie777 Going "green" doesn't mean ignore our trash.
The first 2 days of our stay was ok. The 3rd day the staff forgot to get our trashbins outside of the room. We called 3 times only to be ignored. Called twice to get a microwave plate that was missing..........never received. Upon checkout didn't receive our $5.00 off food voucher. Unsat.
August 4, 2014
Rated 5 out of 5 by harl1222 beautiful hotel
its a beautiful hotel i felt welcome since day one when i called the hotel to get information there was an agent that answered lonia bent i mean the customer service she gave was so great i felt great that im staying in the property. she was excellent.the room was very clean .fst check in .again lonia make the hotel shine .
June 1, 2012
Rated 1 out of 5 by CJ31 The Worst Experience
I came to the hotel to relax and work for the day from Orlando. I checked into the hotel and was there about an hour and notice that my AC was not working and the toilet in the bathroom appeared to have urine in it, so I called downstairs to move rooms because I was exhausted and wanted to rest. They moved me to another room in which the same issues were occurring. I tried my best to rest, but by about 8 pm I couldn't take it anymore I was goign to just check out, but I call down to have a maintenance tech come up to the room to repair the air and look at the internet which was not working either before I checkout. When I spoke to the agent at the desk, she said that the air was out in the entire hotel, which made me even more frustrated, because they should have told me that when I checked in. There were other things wrong with my stay, but these were just the major ones. This was the worst experience and I am upset I had to pay money to stay in a sauna.
November 11, 2013
Rated 5 out of 5 by BP72 This hotel is very welcoming
We found a scenic waterfall in lobby which made a perfect background for pictures & the dining area. Impressive from the various levels above as well.
The pool provided an awesome relaxing atmosphere where you could meet other guests, and swim of course!!!
We enjoyed the big comfortable chairs in the lobby and bar area too!
March 16, 2014