Rated 5 out of 5 by Mamo Staff was Wonderful
We received excellent service from both the hotel staff and management during our recent stay. We received an unexpected upgrade when we arrived at the hotel along with complimentary breakfast and horderves.
The hotel staff added to our enjoyment by being courteous and looking out for our every need (for example they provided a complimentary umbrella when it was raining and use of the corporate elevator to save us time – there were many other acts of kindness of this nature). We truly enjoyed our stay and plan to use this hotel when we visit St. Louis in the future.
May 4, 2014
Rated 3 out of 5 by surfswim bad service
The room mservice was not satisfactory ... 40 minutes to get a bottle of wine is too long. And the woman at the desk did not even say thanks when I checked out.
October 20, 2014
Rated 4 out of 5 by Egon29 The hotel has nice compurter station.
Workers are friendly and kind. Easy to park a car. Rooms are clean. Provides a very nice free transportation service to airport.
October 21, 2014
Rated 4 out of 5 by Nmp123 This hotel has great features.
I had a good experience at the hotel. The only negative side I had was one front desk associate was very rude to our family. She made my experience from the beginning very irritating. Every time we walked passed, there was an unprofessional look on her face and whispers would happen with other associates. Being a customer service professional, I felt uncomfortable. Upon checkout, I did not personally check out with her and had a great experience with another front desk rep. I would recommend management to look into the training and servicing of the front desk reps because I was very bothered from the time she snatched a reservation paper my sister had to leaving. Other than that, hotel was extremely clean, accommodating, and valet drivers were wonderful.
July 23, 2014
Rated 4 out of 5 by stl2014 reservations
We stayed at the hotel the wk of the kitchen fire. I will say the 2 ladies in the restaurant on Saturday AM were the most pleasant and doing the best they could in a bad situation. The hotel should be proud of them. I did mentioned to the manager. By the way he ( hotel manager) super helpful and nice.
We enjoyed our stay but there is a big problem with your reservation dept. This check in/out totally ridiculous if you are staying for several days. It took one of my family members( could not enter his room) 4 times to visit the main desk for someone to finally figure out he had to check in and out from the same room because he had different rates. No one explained this to him. Still, this process makes no sense.
My bother could not get reservations 6 months ahead of time with correct rate.At one point reservation showed up- wrong and later there was double booking. He had to get some one to cancel reservations and make one.It took several phone calls but It was resolved.
I was the mother of the groom, made reservations and my 2nd reservation did not show up at checking on Friday.When we check out there was a problem also. We had courtesy nights and all nights were being charged. It all was resolved but I have never experience such a mess for reservations.
The last thing, the elevators were to slow. It could take up to 10 minutes waiting for them. Steps were not an option since we had rooms in the 14,16 floor.
This really need to improve.
June 26, 2014
Rated 2 out of 5 by West5 Not A Good Experience
This Hotel need serious upgrading. The floors are horribly stained and outdated. I was changed to another room to accommodate me, but it was not much better. Also the rooms are very small.
The most annoying things of all was the slow elevators. We waited anywhere from 10 to 20 minutes to get an elevator. Some guests gave up and walked the stairs. It was impossible for me since I was traveling with my 97 year old mother in wheel chair.
I would not stay in this hotel again.
The staff tried really hard to please the guests.
July 22, 2014
Rated 2 out of 5 by Bill501 Recent Trip
Stay at this hotel quite frequently. Always get great service from the staff and this time was no exception. The facilities, however, are another matter. Was also here a couple of weeks ago. One elevator was out of operation then and still is. Went for breakfast one morning and when asked about preparing an order, was told there had been a kitchen fire and the buffet was all there was. When I got off the elevator, the wall in the hall was missing a big chunk of wallpaper. Wondered if there were financial issues.
August 1, 2014
Rated 5 out of 5 by Lee186 Great Hotel
Very clean. Workers are all very nice. Very close to Washington University in St. Louis.
October 14, 2014
Rated 2 out of 5 by Shouldwetryagain In room tv and movie options very poor
We booked a room to enjoy room service, order in room in demand movies. The tv package didn't even have showtime despite the fact they had a February 2012 showtime program right by the tv, when we called thefront desk they said oh we don't get that anymore. Oh yes, and we don't have any movies you can order through on on demand or pay per view in room charge! The ro was very small, and the room service food was mediocre. I would not stay at this location again. For the elegance of the Clayton area, this Sheraton was a disappointment.
February 26, 2012
Rated 3 out of 5 by EGB1 Dirty Room/Small Bathrrom
While my overall stay was fine, my room could have been better. The bathroom was very small, the room was dusty - the light fixtures and tops of nightstands were full of dust and lastly the wallpaper/dry wall underneath the window looked as if there had been water damage. Wallpaper was pealing back and lots of brown crud sitting underneath the window. We kept the curtains closed so we didn't have to look at it. Also, the parking garage gate was acting up and we had to call the front desk every time we wanted to be let in.
January 13, 2014
Rated 4 out of 5 by mcat Clean. Friendly. Safe. Club lounge needs work.
Clean. Friendly staff. Safe neighborhood. Clayton is wonderful town.
Room service was prompt. Good food.
Club level lounge - Need to be reviewed. Need more food options for breakfast. In the middle of breakfast time, the coffee machine was out of commission because it was being de-calcified! There were no napkins. Food items were not constantly replenished so items such as jams/peanut butter were missing from the toast area. No bagels but there was cream cheese.
Internet should be free.
Parking should be free.
July 17, 2013
Rated 2 out of 5 by Robin1383 Unpredictable and inconsistent
As a platinum guest, you get used to certain comforts and treatment. This hotel clearly has many guests with status, and they are very often fully books with business guests. Therefore, you can't expect typical platinum treatment, good rooms, or exceptional service.
The alarm clocks are not checked, so I've been woken up twice, I've been put in a room overlooking the pool with loud children to listen to all evening, been given the room right next to the service elevator, and often there is no bottled water in the rooms. And this is only my 4th week here.
The only good service is the people who deliver room service (but the food is just ok).
Free wine in the lounge, but that doesn't make up for everything else!
I'll be looking for a new place to stay for the next few months.
March 31, 2014
Rated 4 out of 5 by Sandra68 Clayton Sheraton
Clean room, staff was excellent. My only dislikes where The bathroom had a big stain on the ceiling and there was no refrig or microwave in the room
October 4, 2014
Rated 3 out of 5 by robsnell12 Really slow elevators
I recently stayed at the Sheraton at Clayton Plaza (1/21/2013 - 1/24/203). My stat was average across the board except for the elevators.
I stayed on the 14th floor and had to take the elevator to and from my room to the lobby. I consistently waited for 7 - 10 minutes every morning for the elevator. My fellow teammates had the same experience and it played havoc with our timing and schedule in the mornings and evenings. It was so bad to the point that we are not going to stay at this location in the future.
January 25, 2013
Rated 3 out of 5 by Jarhead1055 Reservation
Reserved a room with 2 Queen beds. Called the hotel one week prior to the trip and reconfirmed the reservation for 1 room with 2 Queen beds, and informed the hotel then of a late check in. Arrived at the hotel at 6:30 PM on 6/19, after a 5&1/2 hour drive, and was told that the reservation was in the system for a single room with 1 queen bed. I even had the confirmation number in hand showing 1 room with 2 Queen beds. I wouldn't recommend this hotel, unless you have a money back guarantee.
June 29, 2014
Rated 5 out of 5 by Skiman30 Comfortable and Convenient
We have stayed at this hotel three times and each time we have been received nothing but outstanding service. The staff from check-in to check-out makes your stay enjoyable as they are pleasant and helpful. Whether you need maid service or enjoy the club lounge, this hotel makes staying away from home easy at a very affordable rate.
Since we have business in Chesterfield and downtown St. Louis, the Clayton location off Highway 40 is perfect and leaves us less than 20 minutes from our destinations.
December 7, 2011
Rated 4 out of 5 by becsterla Generally good, with a few cons
Our experience at this hotel was very positive in that the staff are extremely kind, helpful and generous. The pool is nicely heated, making it fun for the children. The shuttle service is not only to and from the airport, but will service you in the area. This is quite useful. Room service was adequate but not exceptional.
The cons are that the club lounge is outdated and dark. The biggest con is the heater in the room is very loud and the hotel staff acknowledged they know about the problem.
January 8, 2013
Rated 4 out of 5 by LarryM High Quality Small Rooms
Room and bathroom were very high quality finishes, but also very tight. The fact that we were upgraded to the club level was helpful because we got free wi-fi and breakfast, but Parking still seemed priced high. Comparable local "Suite" style hotels are much larger and with breakfast, parking and internet includes are a better value (less $ than Sheraton). The Bartender on Friday night was very helpful getting me a wine glass and cup of tea. Also, we chose Green option but did not get voucher.
March 4, 2013
Rated 2 out of 5 by hairdresser2 Great lobby but old rooms and carpets
I am sorry to say that I wasted 7000 starwood points on this hotel. The beds were nice but the rooms overall needed updating. Carpets were stained and dirty, walls were dirty, at times we had no hot water. The staff, however, came immediately when we asked for a fridge and roll away bed.. I thought it would be much nicer for the point value.
September 8, 2014
Rated 3 out of 5 by Gen27 The end of the Hall
I was given the last room at the end of the hall on the 10th floor. I know I was being given government rate but I still feel that some of these problems should have been fixed prior to my arrival:
1) The Bell Man took my suitcase to my room and then told me he could not lift it due to having a recent surgery. It seems you should have bell man that can do the job.
2) Every morning while I was drying my hair the breaker in my room would go out and I would have to wait to have it re-set.
3) The room was just dirty..hair in the tub, stains on the wallpaper.
4) Not nearly enough plug ins for cell phones, PC, etc.
5) The pillows on my bed were a joke..It took 4 of them stacked up to equal one.6) Lastly, at checkout the desk clerk took my keys and I had to go back to get one so I could leave the garage.
August 27, 2012
Rated 3 out of 5 by Joe56 Don't count on the restaurant
I stayed here for business on recommendation of a coworker. The hotel is OK -- it's old and a bit run-down. The rooms are small, but well-furnished. Staff ranged from amazing (one gentleman spent 10 minutes telling me about local restaurants after he asked me how my day was in the elevator) to atrocious (the woman working the bar the second night I was there managed to ignore me until I gave up and walked to a nearby restaurant). All in all, not a terrible place, but I wouldn't return.
March 12, 2012
Rated 3 out of 5 by BEJCPA Elevators?
I have stayed in this hotel annually for about the past 5-6 years. It has always been fine except the two elevators were just not enough to service the hotel (long waits). However, this year I was greeted with apologies that one of those two elevators was not working! So there was only one elevator and the service elevator. This is just not satisfactory. Otherwise, the hotel was fine. The staff were all very nice and the service good.
August 4, 2014
Rated 2 out of 5 by Tarasusan Unclean room
I have stayed at this hotel frequently in the last few months. This last time my room 916 was very dirty: including stains on the carpet , mold in shower, a hair on the clean towel, and the headboard was all torn up. I didn't feel comfortable my whole stay and was very disappointed.
September 15, 2014
Rated 5 out of 5 by KimPA Great Stay
I have never had a bad experience at a Sheraton, only good ones. I do wonder why the hotel dining room is not open on a Sunday evening? Is that because nobody is there on a Sunday evening, so staffing the dining room doesn't make sense? Room Service worked out well and Mohammed was attentive and helpful. Other people I remember for their helpfulness were Rhonda and Sharon at the front desk, Alma and Kevin in the dining room and the two gents who got me safely to and from the airport.
October 1, 2013
Rated 2 out of 5 by MaMare10 Disappointed
I pulled up for valet parking, NO VALET. Carried in my own bag and briefcase. Waited in line. Checked in, still no valet, car parked by front door. Front Desk Agent said he would park my car after he checked me in. Left breakfast notice on door for the next day to have breakfast in my room. No breakfast, called down to Room Service, talked to someone who could barely speak English, she said no order on order. I said Cancel it. Ready to leave room, phone rings, Room Service said to stop by and pick up coffee and a muffin if interested. WHATEVER! Stopped at Front Desk, same agent from the night before. Told him what happened, he said I would not be charged for Valet parking. I checked my account, I have been charged $44.00 for who knows what. I will never stay there again. Bad service, bad all around!!!!!
June 17, 2013
Rated 5 out of 5 by SalesGuy Work traveler beware
Business travelers with colleagues need a place to conduct business and the only place to meet your colleagues is in the lobby bar area, however the staff seems to have an issue with iit and turns the music up loud. This has happened several times on multiple trips with different staff. Even as the only occupied table in the middle of the day, your requests to turn the music volume down are ignored. The facilities are great, but they don't understand the business traveller!
November 27, 2012
Rated 1 out of 5 by Askn ROOM NEEDS SERIOUS HELP!!!
Filthy carpeting; stain on upholstered chair; burnt out light bulb in lamp next to bed; tv remote battery burnt out; only two channels on tv (and one of them was the SPG ad channel!); clock not plugged in (and therefore not set); toilet ran after flushing; mold in shower. That's about it, but isn't that enough to earn a one-star rating and a promise never to return???
August 25, 2014
Rated 3 out of 5 by 4Traveler23 Impressed
First walking into the Sheraton at Clayton I was immediately impressed. Front lobby and restaurant were very clean. The room was very clean when we walked in. The only thing that concerned me was that my room came with a free bottle of wine, flowers, and a wine glass. I expected these things to be in the room instead of outside in the hallway on the ground. My overall stay was amazing and the only thing I'd change is have the special things you order be in your room.
February 2, 2014
Rated 2 out of 5 by TK45 Extremely disappointed- Gold SPG member
This was my 2nd visit to this Clayton Sheraton hotel and will be my last. It was not the hotel cleanliness but the staff and being double billed for parking and then charged for the bottled water in my room (no where was there any indication of cost)- Normally this is an amenity in SPG Club Level. First time I have ever been told that I was not eligible to go to the Club Lounge, that it was only for Platinum members. Not that this was a big deal, just the way the staff relayed it was very condescending. My husband, who never says anything negative, even commented that he was suprised at how rude the staff was.
My experience with other Sheraton's have all been stellar and Sheraton goes above the bar with their professionalism and making you feel welcome. This was truly a disappoining experience with this Sheraton hotel.
November 4, 2013
Rated 5 out of 5 by MindyLindy Great experience
I was disappointed that the hotel does not provide complimentary wifi in rooms (although you may access it for free in the lobby). That being said, everything else was great. This is an up-to-date, well-maintained facility. The rooms are clean and comfortable with basic amenities for a business trip. Catering for events is tasty. Overall the staff is helpful; though, during breakfast hours the restaurant appeared to be slightly understaffed. I had a pleasant stay.
March 6, 2013