Rated 5 out of 5 by hudsonty Impeccable Service
This hotel is certainly beautiful, well maintained, and spotlessly clean, but what makes it stand out is the staff. Every employee was friendly and helpful. This property is the definition of hospitality.
December 13, 2013
Rated 5 out of 5 by Jan7 Accommodating Hotel!!
Relaxing and well furnished accommodations. Staff was very friendly and helpful in meeting our needs - providing additional information over and beyond answering the initial question. Very enjoyable stay!!
September 9, 2013
Rated 5 out of 5 by FJ77 nice hotel.
This is very nice hotel. Great views and close to walking trail. Room are clean and staff is friendly.
April 21, 2014
Rated 1 out of 5 by jhenrysr Won't stay here again
The front desk staff was rude and disrespectful, hotel service was very slow. Hotel rooms didn't have free internet service. Hotel room next door was very loud, hall way noise was very loud as well
July 8, 2013
Rated 5 out of 5 by Travler111 Room Comfort!
I love staying at this property!!! The staff is always great and my room is always clean and quiet. I am grateful for a restful stay and sound sleep in Norfolk. Thank You !!!!
January 14, 2014
Rated 4 out of 5 by SpyderMan Very good experience
Excellent hotel. Great staff who were extremely responsive to requests. Bed was super comfortable. Only negatives were unimpressive restaurant and lack of parking. Parking deck was about a block or 2 away from the hotel. Did not feel comfortable leaving my car that far away in an unattended lot.
September 13, 2014
Rated 2 out of 5 by KK42 missing features
There was no in room refrigerator, nor safe nor was there a fan in the bathroom. Not major faults, but certainly generally accepted features that should have been present.
July 15, 2013
Rated 5 out of 5 by Retta This hotel has a wonderful location.
This hotel was within walking distance to the Spirit of Norfolk. I have never used valet parking and it was exceptional. The staff was friendly and met all of my needs.
September 13, 2012
Rated 5 out of 5 by king1018 Perfect Stay
The stay was wonderful, the access to the Club Lodge, the friendliness of the staff, and ease to downtown. The hotel was wonderful and met our expectations.
January 20, 2014
Rated 2 out of 5 by BOOMER Hotel has good location for Norfolk
Pay for internet...poor. Charge for parking...poor. Distance to park....very poor.
restaurant food ..poor, and prices...very poor.
Good shower..tv selections ...poor
June 3, 2013
Rated 2 out of 5 by jechho Below average
Not exactly thrilled with our stay at this hotel. I have stayed at several sheratons, and this is one of the worst.
The room was tired and worn. The furniture had seen it better days, and the walls in desperate need of paint.
The connecting door to the neighbouring room was paper thin, and we were woken up 2am when the people next door came home. Had to listen to their drunken party-talk for hours. It was as they actually were in our room - the hotel really need to isolate the connecting doors better.
Called for an extra duvet three times - 3pm, 6pm and 10pm. Was told "yes, we will bring one to you" the first two times. The last time, they just said that they were out of duvets. Yes, thats right. The hotel was supposedly out of extra duvets. Sure.
The pool was nice, but small and occupied by A LOT of kids.
Did also have some noise issues related to people (and housekeeping) coming and going and slamming their doors. A decent hotel would install dampeners on the doors.
On the positive side, the hotel did compensate us some starpoints when we wrote a complaint. Location is pretty good and the people at the front desk were nice.
November 13, 2011
Rated 5 out of 5 by JACKD7 THE STAFF
Your property is one of the best managed that I have stayed in over the past 5yrs. The staff should be recommended for national award.
January 27, 2014
Rated 4 out of 5 by Danny Nice Hotel Crazy Party
This is my second time at this hotel and for the second time a raucous party was taking place after a event held at the hotel. I understand that this particular hotel holds events and there may be some noise afterwards. This however was completely out of hand. I come down once a month for work and decided to stay there for the first time in Feb. and the situation was pretty much the same. I have to return to the area i will not be staying at this location. After my last visit I stayed at a different hotel for my visits in March and April. I more than likely not return to this hotel. Other than the excessive noise level it is not a bad hotel.
May 22, 2013
Rated 2 out of 5 by Baseball13 Very noisy
The room was great, wonderful location. My problem with the hotel was the location of my room. We were only doors away from the ballroom where a prom was held. It was very noisy, way past midnight. The prom goers were running up and down the halls screaming. I complained to the front desk but basically told there was nothing they could do. we chose this hotel specifically because we have stayed there before and we were in town for a Tides game. Will rethink staying again. I can understand if I walked in without a reservation. I prebooked my room and am very disappointed that the room was not located in a better area, away from the ball room
May 6, 2013
Rated 5 out of 5 by biggak very pleasant
very pleasant stay. The room was nice. no issues with the staff. and the food was a delight.
December 15, 2013
Rated 5 out of 5 by amidg waterside staff
Had a get time at the waterside Sheraton. The staff met my every request and need.
October 22, 2013
Rated 5 out of 5 by Don26 This hotel has excellent features.
Our 3 day get away was wonderful. I could not ask for a better vacation.
October 23, 2013
Rated 5 out of 5 by Hjalmar Great
Everything was terrific, except a minor problem with the hot water.
January 5, 2012
Rated 5 out of 5 by Mike63 getaway
would come back had a nice view of the illumination parade
November 26, 2013
Rated 5 out of 5 by Krandolph All around great hotel
One of the best hotels we have stayed in. Perfect!!
January 23, 2012
Rated 2 out of 5 by gelderlady Some nice features, some not so nice
In 6 nights had to call maintenance for commode problem 3 times. Had to call for towels 2X. No standardization of housekeeping? Maintenance came each time as did housekeeping. Should we have to ask each day? Dusting needs improvement.Manager in restaurant should smile more-was there 4 days before saw a smile. Servers great-Sheree exceptional.
September 10, 2014
Rated 2 out of 5 by GPA4 This hotel has great staff, but rooms need upgrades
We stayed at the Sheraton Waterside to celebrate our 7th Wedding Anniversary. All though the room was small and the furniture was in the room was damaged and could use an upgrade, the staff at the Sheraton Waterside made out stay enjoyable especially one of the head cooks in the kitchen named "RENA". She went beyond her duty to make sure the item on the breakfast buffet was want we desired. The Front desk clerk that checked us in did a fabuulous job in accomodating our requestsed room that was not ready at the time of check in.
August 25, 2014
Rated 2 out of 5 by Zapdue Bad Service
Lets start off by saying that if you just want to spend the night and leave in the morning...this place is okay. Anything beyond that....Don't stay. Check in went fine, but I had to remind them about my platinum bonus. Got to the room and the keys didn't work. Had to go back down and switch. Then...I couldn't get to the lounge. Had to switch keys again. Decided to try the restaurant...BIG Mistake!! Was only a few people in there. As we ate we kinda looked at each other to see if we were all having the same bad experience. We were! Sent the food back a few times and finally gave up. Back to the room and ordered room service (I know it comes from the same place...but tried to order something they couldn't screw up) That food was fine. Checked out and noticed they had charged me for internet....front desk told me it would be removed. Go home and it was still on my bill. Called their "Accounting Department" a few times and left a message. No response. Front desk person told me she would get it taken care of. Received an email showing they would credit it to my American Express....problem was I didn't use an American Express. Emailed them back....1 week later still no response. Guess I'll try calling again on Tuesday. I can see why Sheraton is thinking about removing their name from this prop.
September 9, 2013
Rated 3 out of 5 by HHH123 Needs a little work on reservation side
The hotel was not bad overall. I had a bad experience before i arrived. I was originally booked/reserved for Sep 19-21, 2012. I had to cancel my arrival on Sep 19 due to an emergency.(I am a Police Chief attending a Crime Clinic Conference). The folks i spoke with at reservations were pleasant and assured me there would not be a problem with my arrival changing to Sep 20, 2012. I called on Sep 20...good thing. The person at the hotel stated that my credit card had been charged and my reservationwas cancelled. (I only needed to change my arrival by a day)! she did get me a room but made it clear, 'I was lucky'. I am having my assistant dispute this.
September 24, 2012
Rated 1 out of 5 by Joy70 Worst Hotel Experience ever
I stayed for one night with my husband & daughter & we all had a terrible experience. In our room, the a/c unit was making a very loud knocking sound. We notified the front desk, and they said it would be fixed. We went to dinner, came back, they said it was fixed, we went to our room & it was NOT fixed. So I notified the front desk & they moved us to another room. They said we would receive an "upgrade" to the club floor. So we got all our stuff & went to the new room; the TV remote didn't work & a lamp was out. So we called & they had to bring us a new remote. The man at the front agreed to give us free wifi & would pay for our parking (which is $8/day here). After being in this new room, I have no clue what the upgrade was; it had a small fridge which didn't work & a microwave half hanging off the top of it. The a/c unit in this room also didnt work well as we had to turn the thermostat down to 66 degrees but it was still very hot in the room. Also, we were told the Club Room was available for breakfast & snacks all through out the day. We went in there the next day just before we checked out & there was no food whatsoever in there. When we went down to check out, they now refused to pay for our parking saying the man who worked the night before had no authority to agree to that so they would not reimburse us for it. We could not wait to get the heck out of this place & will never stay at another Sheraton again.
February 4, 2013
Rated 4 out of 5 by DeLise21 Great Staff
Kyle at front desk and Joyce in the restaurant were wonderful. We had to switch rooms b/c one of the beds was broken, Kyle gave us breakfast tickets for the inconvenience. Joyce waited on us, and she was a delight, loved her. I would suggest adding Chandon or another champagne to the bar drinks, only J Roget was available.
September 8, 2014
Rated 3 out of 5 by music61 This hotel is aging.
I expected a little more class and professionalism. There were five areas that they failed to meet needs:
1. Room Hallway had an odor.
2. Was supposed to have an adjoining room with family making a late arrival. Didn't happen.
3. While we received fresh towels, the room was not cleaned.
4. Went downstairs and placed a to-go order for meal in restaurant in mid-afternoon. I was the only customer in restaurant. Order was "lost." Took 30 minutes.
5. Parking was a great disadvantage. Garage was located nearby but in order to get there you had to make a minimum walk outside. Add bad weather on top of that and it was a miserable experience.
October 14, 2013
Rated 2 out of 5 by BluesTraveler Really Surprised to be so Disappointed
I stayed at this hotel for a conference recently and I expected the best since it is a Sheraton and part of the Starwood network. I was really let down.
My bathtub and shower curtain had hairs all over them when I arrived. I had an info tent/card in my room with wireless and ethernet connectivity instructions but there is no wireless capability and also no adapter to plug up my laptop. When I tried to call guest services, my "Guest Services" button led me to a random man who was not happy I had reached the wrong number...twice. When I asked about these services, I was simply told they don't have any extras.
They put water bottles in my room after I'd already been there two days...I'm still waiting to see if I'll be charged for water I never had. The bar service is absolutely horrific. Slow, unattentive, and rude all week. This same bartender then woke another conference mate at 1:30 A.M. to say she forgot to give him the food portion of his bill after telling him three times his tab was picked up (not my issue but important just the same).
Breakfast was expensive, and lukewarm at best. Literally, the food was lukewarm. And I don't think they staff more than one waiter/waitress at a any time which really makes it difficult to get out.
The waterfront view is nothing to write home about and I had a view of the city, anyway. But it's easy to walk elsewhere.
Valet people are super nice, but I didn't use valet parking, so that was a long walk to the hotel.
And the worst part - I addressed most of these things with various staff members and nobody even said sorry.
June 18, 2012
Rated 2 out of 5 by rocket1356 This hotel is mediocre
The room facing the habor was not what I expected from a well known hotel. The sheets has stains all over. The spring box sheet has mold stains on it. This was the only factor that will make me stay away from this place. I did not have a chance to use their amenities nor dining facility.
September 9, 2014
Rated 1 out of 5 by grazman Very disappointed
I stayed at this hotel simply because of its location. I also liked the fact the checkout was noon instead of 11am at most other area hotels. Beyond that I was disappointed.
1. Booking the room online said I had Internet and parking.. Upon checking those items were 10.00 per day for Internet and 8.00 as a special parking rate. So I had them add that and validate my parking ticket.
2. Bathroom - Light bulbs missing in the bathroom. Tub simply did not drain, I ran a marathnon the next morning and couldn't take a decent shower afterwards before checkout.
3. Internet - Speed was only 1Mb/1Mb, which still qualifies as "high speed", but it took 25 minutes to get it to work and kept asking me to pay 9.95 per day every five minutes.
4. Telephone - I used the room phone (there were two) to call the front desk. It took me 5 minutes to get the phone to give me dialtone in order to call the front desk. They said "we'll only charge you once for Internet. Yeah right (twice now charged I think already).
5. Heating system - Clicked really loud and whirred all night. Lousy sleep before a big day.
6. Checkout - Tried to get an itemization of my bill. Still waiting...
7. Parking - Upon leaving the hotel, I was told I had to pay YET ANOTHER 8 dollars for parking (wait, did I just pay 16$ for one night of parking when everyone else pays 13$? Maybe I misunderstood two different people prior to checkout. I thought when i booked the room I got parking, internet and since I don't have an itemization I have no clue how many times I paid for what!
I didn't visit their gym or restaurants, and they looked pleasant enough.
November 14, 2012