Sheraton Norfolk Waterside Hotel

  • 777 Waterside Drive
  • Norfolk,
  • Virginie
  • 23510
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 431 reviewers.
Rated 2 out of 5 by This is a Sheraton??? Wow where do I start... Pros: Location Cons: Painfully slow check-in due to lack of desk clerks and no management visible; guest rooms not ready on time (it was 10pm and had to wait an hour for a clean room); valet parking is $22 per day SURPRISE!!! If you want to walk 2 blocks away you can self park for $8 what a deal! a/c in room kept it barely cool enough to stay in room and I was in the prestigious 10th floor... ummm yeah; 10th floor "suite" not worth the money no fridge, small tv, very blah... can do much better in a regular room at most other major chains; 10th floor breakfast was a joke... completely understaffed and little available to eat. Lady working the breakfast room did not have a clue as she was busy replenishing the coffee cream while there was nothing to eat and a room full of pretty upset people (I paid extra for this???); everytime I walked past the front desk it was basically pandamonium with no management in site... long lines full of upset people. July 5, 2012
Rated 5 out of 5 by THE STAFF Your property is one of the best managed that I have stayed in over the past 5yrs. The staff should be recommended for national award. January 27, 2014
Rated 2 out of 5 by Hotel dirty, staff unfriendly The room was not very clean. It was dusty and there was something in the toilet when I checked in. The housekeeping staff were unfriendly and did not smile or greet when I walked by. The staff at the desk when I checked in were OK, but not up to the standards that I would expect. Not impressed at all! September 23, 2013
Rated 4 out of 5 by GOOD AND BAD: ROOM FOR IMPROVEMENT The hotel is quite nice. Although arriving around midnight, I was greeted by a parking attendant who offered valet parking. I stayed at the 10th flr, which is normally reserved for their preferred members, it has a very nice view of the waterfront. I did not know there was a separate snack/breakfast room in that floor until the last day, as the hotel front desk did not mention it when I checked in. The only two things that disappoint are 1: There is no WiFi in the rooms- the ethernet cable and wired connection does not work at times. 2: Even though the toilet/bath is upgraded with cabinets/storage- the hotel skimped on the commode, using a small rounded type instead of the elongated type- which is too small for comfort. Breakfast area has great view, breakfast is adequate but food tastes bland- could be better. For govt/mil travellers: The hotel govt rate is higher that what is allowed in DTS, either pay out of pocket or get authorization from your supervisor/ chain of command. May 7, 2012
Rated 5 out of 5 by Perfect Stay The stay was wonderful, the access to the Club Lodge, the friendliness of the staff, and ease to downtown. The hotel was wonderful and met our expectations. January 20, 2014
Rated 5 out of 5 by Room Comfort! I love staying at this property!!! The staff is always great and my room is always clean and quiet. I am grateful for a restful stay and sound sleep in Norfolk. Thank You !!!! January 14, 2014
Rated 5 out of 5 by Waterside upholds excellent standards of Starwood Waterside is located in an area of restaurants, shopping, and tours on Navy ships. Very pleasant! Staff is VERY helpful -- especially with personal request we made. Only one problem -- wi-fi in the rooms. Internet in the lobby was sketchy at best and not convenient. Today's guests travel with laptops! September 25, 2012
Rated 2 out of 5 by Dissappointed I was dissappointed with the hotel. It was quite noisey--people opening and closing doors all night. I am a sound sleeper but it was very loud. I also had big problems with my key. I had to go to the desk 3 times to get it reset--very annoying and time consuming. The parking was too far away. July 2, 2013
Rated 5 out of 5 by Excellent setting and location We were there for a Navy reunion. Excellent location and great view of the river activity. Good value for the high quality of the facility. Very clean and polite staff. The only negative is the lack of cordial and prompt service and price of food in the dining room for breakfast. October 6, 2013
Rated 1 out of 5 by Not worth the money We had to pay to park, pay for internet service and pay for breakfast after we already spent alot of money on the room. I will never stay here again as I can spend less money somewhere else and get everything included and the room, staff and cleanliness will be the same. August 12, 2013
Rated 1 out of 5 by lovely facility, great staff and view of harbor had a view on the harbor side on an upper floor and really enjoyed the view. got immediate recognition of gold status as starwood member. very friendly staff. lovely clean room. very welcoming of my small, friendly dog. cannot say anything but lovely stay in every way. January 14, 2013
Rated 5 out of 5 by Impeccable Service This hotel is certainly beautiful, well maintained, and spotlessly clean, but what makes it stand out is the staff. Every employee was friendly and helpful. This property is the definition of hospitality. December 13, 2013
Rated 5 out of 5 by Location,Location,Location....and Great Service! You can't beat the location of this hotel for a wonderful family getaway! It's right on the harbor which means plenty of boat and ship watching, close to great restaurants museums and historic Ghent district. What makes it so wonderful thought is the friendly staff! June 3, 2013
Rated 5 out of 5 by Peaceful waterfront stay My boyfriend and I enjoyed a peaceful stay at Sheraton Norfolk. The view from the balcony was remarkable, and the comfort of the room was great -- spacious, clean, private. Also, the room service was phenomenal -- especially the biscuits & gravy spread. :-) November 30, 2011
Rated 3 out of 5 by room without a view When we made our reservations, we upgraded to a "harbor view" room. However, when we got to our room (330), we discovered the view was completely obscured by a large tree. No view at all. May 17, 2014
Rated 4 out of 5 by More than expected Stayed at this hotel on Memorial Day Weekend 2011. Enjoyed the stay and amenities. Loved the location, by the water. Plenty to do: Naval Museum, Harbor tours, ferry, mall, dinner cruises, etc... Not far fromVA. Beach or Williamsburg, January 31, 2012
Rated 5 out of 5 by Perfect River View I enjoyed my stay at the Norfolk Sheraton. The staff was great and very helpful. Kudos to all of the restaurant staff...I had the buffet breakfast ...it was outstanding and the service was great! I would recommend... June 10, 2013
Rated 5 out of 5 by Accommodating Hotel!! Relaxing and well furnished accommodations. Staff was very friendly and helpful in meeting our needs - providing additional information over and beyond answering the initial question. Very enjoyable stay!! September 9, 2013
Rated 1 out of 5 by Won't stay here again The front desk staff was rude and disrespectful, hotel service was very slow. Hotel rooms didn't have free internet service. Hotel room next door was very loud, hall way noise was very loud as well July 8, 2013
Rated 5 out of 5 by very pleasant very pleasant stay. The room was nice. no issues with the staff. and the food was a delight. December 15, 2013
Rated 2 out of 5 by missing features There was no in room refrigerator, nor safe nor was there a fan in the bathroom. Not major faults, but certainly generally accepted features that should have been present. July 15, 2013
Rated 5 out of 5 by This hotel has a wonderful location. This hotel was within walking distance to the Spirit of Norfolk. I have never used valet parking and it was exceptional. The staff was friendly and met all of my needs. September 13, 2012
Rated 2 out of 5 by Hotel has good location for Norfolk Pay for internet...poor. Charge for parking...poor. Distance to park....very poor. restaurant food ..poor, and prices...very poor. Good shower..tv selections ...poor June 3, 2013
Rated 2 out of 5 by Below average Not exactly thrilled with our stay at this hotel. I have stayed at several sheratons, and this is one of the worst. The room was tired and worn. The furniture had seen it better days, and the walls in desperate need of paint. The connecting door to the neighbouring room was paper thin, and we were woken up 2am when the people next door came home. Had to listen to their drunken party-talk for hours. It was as they actually were in our room - the hotel really need to isolate the connecting doors better. Called for an extra duvet three times - 3pm, 6pm and 10pm. Was told "yes, we will bring one to you" the first two times. The last time, they just said that they were out of duvets. Yes, thats right. The hotel was supposedly out of extra duvets. Sure. The pool was nice, but small and occupied by A LOT of kids. Did also have some noise issues related to people (and housekeeping) coming and going and slamming their doors. A decent hotel would install dampeners on the doors. On the positive side, the hotel did compensate us some starpoints when we wrote a complaint. Location is pretty good and the people at the front desk were nice. November 13, 2011
Rated 4 out of 5 by Nice Hotel Crazy Party This is my second time at this hotel and for the second time a raucous party was taking place after a event held at the hotel. I understand that this particular hotel holds events and there may be some noise afterwards. This however was completely out of hand. I come down once a month for work and decided to stay there for the first time in Feb. and the situation was pretty much the same. I have to return to the area i will not be staying at this location. After my last visit I stayed at a different hotel for my visits in March and April. I more than likely not return to this hotel. Other than the excessive noise level it is not a bad hotel. May 22, 2013
Rated 5 out of 5 by getaway would come back had a nice view of the illumination parade November 26, 2013
Rated 5 out of 5 by waterside staff Had a get time at the waterside Sheraton. The staff met my every request and need. October 22, 2013
Rated 5 out of 5 by This hotel has excellent features. Our 3 day get away was wonderful. I could not ask for a better vacation. October 23, 2013
Rated 2 out of 5 by Very noisy The room was great, wonderful location. My problem with the hotel was the location of my room. We were only doors away from the ballroom where a prom was held. It was very noisy, way past midnight. The prom goers were running up and down the halls screaming. I complained to the front desk but basically told there was nothing they could do. we chose this hotel specifically because we have stayed there before and we were in town for a Tides game. Will rethink staying again. I can understand if I walked in without a reservation. I prebooked my room and am very disappointed that the room was not located in a better area, away from the ball room May 6, 2013
Rated 5 out of 5 by Great Everything was terrific, except a minor problem with the hot water. January 5, 2012
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