Rated 1 out of 5 by Pepper1 Worst overall experience of all my SPG stays
Very expensive for what it was - $500pn in a shoe box. Room 2103 was right next to service door. Staff went in and out at all times of day and night and door slammed waking us up. Advised staff but little they could do as hotel was full. Facilities in room only large enough for 1 person - space for suitcases, hanging/cupboards etc. Staff were friendly and helpful but little they could do. I have never felt more ripped off in life.
October 29, 2012
Rated 1 out of 5 by Jasonfff Poor service - will not return
I've stayed at the Sheaton Tribeca at least 5 times in the past year. This previous visit will be my last. My room did not receive maid service and, when I called to complain to the manager, I never received a return call. This on top of the fact that the elevators are slow and the fact that it took me 15 minutes to check out will force me to go to other/better options in the Tribeca area for my monthly trips to NY.
March 21, 2014
Rated 4 out of 5 by kmans12 A great Staff!
The hotel was typical of what I expected, but the staff was exceptional. Everyone was accommodating and courteous. We arrived late and the room type we booked was not available. They made arrangements to put us into two rooms for the night and move us the next day. The following day, everything was taken care of. We called for some extra towels and linens and received them in a matter of minutes. I could go on and on...
August 1, 2012
Rated 2 out of 5 by Linda14 Rooms so small you couldn't get the suitcase past the bed.
This was a club level room. Maybe because it was in a corner, the configuration didn't work. Website said .3 mi to the 9/11 Memorial Site. Chose this hotel so we could walk there before taking a cruise the next day. (Our cabin was bigger than the room!!) Much further and the surrounding area was really seedy. Club breakfast was adequate, while the terrace had an incredible view. Thankfully we were only there one night.
July 22, 2012
Rated 4 out of 5 by AdrianTravel An overall good experience
Staffs are warm and welcoming, rooms are clean and it earns its 4 star title. There's a couple of issues that I've encountered, however, makes me a bit frustrated during my stay. I was told by one technical support through a phone call that I need to pay 10 dollars for every single device I connected to the Internet. I was like, you have to be kidding me, it's a 4 star hotel, and I pay 200 per night, I've never had such experience in any hotel that Internet fee is charged based on the number of devices. Anyway, at check out, the lady at the front desk told me that I only need to pay 10 per room for 24 hours of Internet usage. So, again, back to the point that it's all about different individuals, and I still have no clue why the heck the technical guy tried to rip me off. In addition, they didn't recognize me as an SPG gold member, which is a bit weird too, cuz apparently I am.
July 8, 2013
Rated 4 out of 5 by DMLODDER Mixed Experience
I love this hotel for it's proximity to our SoHo office and multiple subways lines. The noise from Canal St. can be a hinderance to sleep if I'm stuck below the 12th floor. The food is below average but the Starbucks in the lobby makes up for it. The gym is average and could use some dumbbells. The biggest issue I have is with the elevators. In the morning, I regularly see folks taking the stairs to avoid waiting. Guests on lower floors often have to wait as multiple full elevators come and go with no room.
The staff is always fantastic. If the staff were less enthusiastic, I would likely stay at a different hotel in the area. Keep up the great work.
July 12, 2014
Rated 1 out of 5 by GAnn Property needs new management!
The room was sufficient and clean, but a little dated and loud. A small group of individual staff tried extremely hard, but as a whole the service was horrible and finger pointing and conflicting excuses were made for problems.
- The club lounge was not open for breakfast. Staff in the lounge indicated a problem with the stove and staff in the lobby said the club staff just didn't arrive on time.
- After being out of the room for a full day, I arrived to find my room hadn't been serviced. Guest services assured me they would have it serviced immediately while I went to the gym. 90 min later I returned to an unserviced room. The cleaning staff was apologetic, but said they hadn't been told to service the room.
- When trying to check on a package delivery, guest services was just rude an unhelpful.
I hope to never have to stay at this property again.
September 11, 2014
Rated 5 out of 5 by HubTravelers Amazing customer service
What made our stay here this time so special was Monique. When checking us in, she learned that it was our anniversary, and she made our stay truly memorable. Although she wasn't able to upgrade our room, she did give us club access with its incredible rooftop view of much of Manhattan. And to cap it off, when we arrived back in our room after a day of theater, there was a plate of chocolate covered strawberries and a note from the hotel wishing us a happy anniversary. Amazing customer service!
September 6, 2014
Rated 5 out of 5 by Zaphod Sightseeing
The hotel is just fine when you want to do downtown Manhattan sightseeing. The rooms are a bit small, but okay if all you want to do is sleep there. Free internet is available in the lobby. A real breakfast from the hotel restaurant is very expensive, so it will have to be something from the coffee shop in the lobby or from Dunkin Donuts across the street.
July 6, 2012
Rated 5 out of 5 by DStrick Pleasant Stay
The accommodations were quite comfortable. Location worked out well for our purposes, primarily visiting out son at NYU. Courteous staff. Roof deck for SPG members is quite lovely, though service there was a bit lacking. All in all, a very enjoyable experience.
May 13, 2014
Rated 1 out of 5 by Dan140 Below expectations
Though I didn't arrive until 11pm, I ended up with one of their worst possible rooms. It was handicap accessible room directly outside the noisy elevators. It was late and I simply asked for a different room the following night and nobody ever got back to me. As a SPG Gold member, I stay at Starwood properties frequently and usually get much better service. The room was poorly cleaned the following day (missing towels, toilet paper and remaining trash). The gym is fairly pathetic and filthy. I was able to catch an earlier flight and leave a day early and when I checked out at noon, they charged me for an extra night even though the cancellation policy was same day at 6pm. I plan to call Starwood and try to get a refund and complain about their manager who told me that he would email me to followup but I have yet to receive an email from him.
On the positive side, there is a great juice bar next door and $1 pizza slices across the street.
October 18, 2013
Rated 4 out of 5 by Msayegee1 Wedding Weekend
My husband and I were referred to this Sheraton for a wedding stay. The staff, to a person, were fabulous, guiding us and advising us. Everyone was sweet and kind. The bathroom needed some touching up, but the room itself was sparkling clean. We were quite pleased by the location, the quality of the staff and the value we received for our money.
September 9, 2013
Rated 5 out of 5 by KV12 This hotel had everything I needed, and then some!
I went to NY to meet my son and help him find an apartment. He wanted to live in Chinatown so I booked the Sheraton Tribeca, thinking we would be close to his search area. The hotel is new, it's compact but makes excellent use of space, and has everything one could possibly need beginning with the Starbucks kiosk in the lobby to the Business Center, another restaurant and a knowledgeable and friendly front desk and concierge staff. I made use of the Fitness Center which offers a good choice of equipment and we were upgraded to the Lounge level where I enjoyed the rooftop garden and the amenities of the Lounge on a daily basis. The room was well appointed with a flat screen tv, comfy chair, a desk and chair and an armoire with a safe. The bathroom was pristine with a contemporary flair. The location was not ideal for theatre, museums or Central Park, but I had such a great experience that I would probably stay here again and make the commute!
May 24, 2012
Rated 5 out of 5 by Chicagotraveller This Hotel has what you need
The hotel has rooms and features that provide you with everything you need and nothing unnecessary.
Rooms are simple and clean.
Facilities include a nice small gym and a great little roof top patio connected to the lounge.
Accessible by the Red, Blue and Yellow subway lines and close to West/East Village/Soho and down town for fun and work.
July 9, 2012
Rated 5 out of 5 by Soant Mother/daughter holiday
My daughter & I usually stay in mid town, but decided to try TriBeCa this time. It is a great location, so convenient to SoHo shopping and restaurants. Staff were all so friendly and helpful: Front desk, concierge, room service, bar, housekeeping, and the determined young man who went above & beyond to get us a cab! Will definitely be back.
December 4, 2012
Rated 5 out of 5 by lam444 Outstanding Staff
In town for 4th of July. Had sent a note requesting high floor with fireworks view which was honored. Fast, easy check in/out. Staff was helpful, friendly and courteous. Gave out cold water bottles at front door to help beat the heat. Location was easy to navigate from village to soho to tribecca. Would definitely recommend and stay again.
July 6, 2013
Rated 3 out of 5 by MichaelG77 Rooms are really small
I stayed at the 3d floor and the rooms were really really small. Although they were clean and modern
September 18, 2014
Rated 3 out of 5 by 1Murph13 Eddie C.
I travel all over the world and stay at many high end hotels in executive suites most of the time. As an executive member and an SPG card holder for years, I have been given the opportunity to stay at the Sheraton with complimentary drinks worldwide in the lounge. I was surprised that was not the case here at the Sheraton Tribeca. I am aware that rules are different in the States compared to overseas but I was hoping that complimentary drinks and better food would have been provided. Having said that, the staff treated me and my son very nice during our two separate stays in August. One person I would like to recognize is Eddie C. He greeted us at the door entrance and continued to take care of us every time we saw him in the lobby. What a great guy and a helpful employee you have there. I hope he is treated well by the Tribeca management. I don't think you want to see this guy get away. I can't say enough about him and was really the only bright spot of our visit to the Tribeca Sheraton.
August 14, 2013
Rated 4 out of 5 by Christoph Great downtown location and views
Location and views from the excellent club lounge are unbeatable. The roof top club lounge is amazing. The hotel is well managed and staff is friendly and competent. Great breakfast in club lounge, too. The room was small and the storage space for clothes was ridiculous...welcome to Manhattan!
August 5, 2013
Rated 4 out of 5 by edi99 friendly and relaxed
I liked the location, and the staff was very helpful, specially Eddie the door man. My stay was short. Only issue I had was the noisy vending machine in the hallway close to my room. Since I am a light sleeper and very noise sensitive, I should have notified the front desk in advance.
February 25, 2013
Rated 5 out of 5 by Mermade What a surprise!
Walk into the hotel and what a surprise to see a modern, well-designed, efficient lobby with an eager staff willing to quickly please. The rooms are clean and quiet. The beds and bedding were comfortable. The bathroom was clean and fresh. Everything one would need for a stay in NYC.
July 24, 2013
Rated 5 out of 5 by BagLady Very comfortable hotel
I was so impressed with this hotel. I picked it from Triple A website to go with our flight. Location was great. Close to Little Italy and Chinatown. The breakfast was great!! The view from the top of the hotel was also great. Sad to leave there yesterday! We had so much fun!
June 21, 2013
Rated 5 out of 5 by NormfromCT A Great Hotel in a Fantastic Location
Everyone at this facility is great. The staff is welcoming and always helpful. The facility is immaculate. The Club Lounge is one of the best I have encountered in the Sheraton chain. Tribeca is a great area and this hotel fits in perfectly. Absolutely a great place to stay.
July 1, 2013
Rated 4 out of 5 by AM220 Great Customer Service
After a work event, the customer service team had a fruit plate waiting for me in my room. It was over and above any expectation I had and was appreciated. The rooms were comfortable, but there was some street noise. Valet was great to work with. Overall I would recommend.
September 5, 2013
Rated 5 out of 5 by Redrensink Hidden gem for work or play
Hidden in plain sight, this hotel and staff were great. Great room, big by NY standards. The exec lounge has a killer open air deck- only one I've seen in a NY hotel. Sleek, modern yet warm. Will recommend to everyone. And now you get crossover rewards with SPG and Delta!
June 8, 2013
Rated 5 out of 5 by Fran2678 What a great staff
My grand daughter became ill. Miss Sophia the head of housekeeping not only saw to the cleaning of our room personnally but she sent up CHicken soup and a bear. How kind and above and beyond. The staff in the club is so kind and attentive. Thank YOU fran
September 6, 2012
Rated 5 out of 5 by OzzieB Great Hotel,great location,great staff
Wonderful stay,so close to Soho,WTC etc but wonderfully private,really helpful staff
September 16, 2014
Rated 5 out of 5 by talex98 This hotel provide high quality service
Hotel located not far from many New York attractions. In few steps from hotel you can find around 3-4 subway stations. Food at hotel restaurant always very good. People who working other there very friendly and ready to satisfy any your requirement.
August 7, 2013
Rated 5 out of 5 by ManhattanMan I Felt Like a Boss
I drove right into Manhattan and right up to this hotel. I felt like a boss.
May 14, 2014
Rated 5 out of 5 by Robertdavid A Gem!
We stayed one night at this very nice Sheraton hotel. The staff was exceptional, from check in, porter, bar tender and concierge---all friendly and informative. Upgrade to club level at an extremely affordable rate. Good location downtown.
August 11, 2013