Rated 1 out of 5 by DRURS Ruining the brand
The hotel does not belong in the Starwoood group. We book expecting a certain a class or style. This is one of the worst in the group.
July 23, 2012
Rated 4 out of 5 by BakerChapterSix Summer convention stay
The stay at the hotel was enjoyable. There was some exterior construction going on at both entrances to the hotel, but did not present any issues. I would recommend that the hotel take steps to comply with the American Disabilities Act (ADA), as there were numerous conditions encountered at the hotel which are impediments to those with disabilities, even though I have no physical disabilities myself.
The staff was very helpful. The facilities were very nice, adequate, clean and quiet. I was impressed with the hand painted mural in shaft of the express elevator, nice feature. The meeting and banquet rooms were nice and accommodating for our group as well.
July 21, 2014
Rated 5 out of 5 by Judy54 Great Veiw of the Circle.
Had a Great stay. Was there durning the big snow and deep freeze. Room was warm and the veiw was Great.
January 26, 2014
Rated 2 out of 5 by Kunphan I did not feel like staying at the Sheraton
Did not feel like I was staying at the Sheraton. AC wan not working I had to move room at 12:00 at night.
May 7, 2012
Rated 2 out of 5 by Moby King suite
Was not up to par. Staff was rude, unwanting to help.
October 26, 2012
Rated 4 out of 5 by Boblin4752 Indy stay
Good hotel. Staff very courteous and professional. Rooms not as quiet as should be expected. Would like to have microwave in room.
October 19, 2014
Rated 5 out of 5 by Jared80 Exceptional Service and Value
I chose Sheraton's Indianapolis City Centre Hotel as the base of operations for New Year's Eve for a group of 4. The staff at the Sheraton made our group feel very welcome. From accommodating our room requests to assisting with food orders, each individual with whom we interacted was friendly and sincere. I had some difficulty/confusion about my online reservation and I was amazed by how quickly and effectively the staff helped me create the perfect evening for my group.
The hotel has private parking which was a huge relief as downtown parking can be difficult and pricey. The lobby was very classy and I was greeted immediately. The view from our suite has to be the best the city has to offer. While some of the facilities and decor were a bit dated, it seemed as though improvements and updates were underway. The size of the suite was impressive. I wish we would have had more time to read lax there and enjoy the accommodations but New Year's plans wouldn't wait. We did not have time to enjoy the Alexander restaurant in the hotel but I have read wonderful reviews. I will be staying at this classy downtown hotel again!
P.S. The Sheraton has an exceptional snack room with a huge variety of munchies should you find yourself hungry after all restaurants have closed.
January 2, 2014
Rated 3 out of 5 by Blacklight Lack of response
I always travel with a black light and inspect the room prior to use. However, the room was not ready at the time of arrival. When I arrived later in the evening I checked the room with my black light. There was urine on the floor, on the toilet, and splashed on the back of the bathroom door. There was blood on the bed skirt. There was also dust buildup on the carpet along the baseboard. There were water soap/spots on the shower/bath walls.
When I notified the staff in the morning of the state of the room apologies were offered and promises made. When I returned that evening, the bed skirt had been replaced but the other issues remained.
September 18, 2013
Rated 1 out of 5 by Business22 Tired Hotel, needs attention
This hotel at one time probably was pretty nice. It is a far cry from that now. There was mold in the bathroom (that needed to be gutted), tub drained slow, door was damaged, just poor all around. The hotel was noisy due to maintenance, Restaurant overcooked my medium rare tuna to well done. I would not stay here again. I would not recommend this hotel. Parking was also bad. Was afraid that could not park SUV due to low ceiling. Got a nasty note for parking in garage after I had cleared parking in valet area with front desk due to fear of damaging vehicle. Twenty five bucks a day to park was steep as well. Lousy entrance from garage too. Just gross.
December 2, 2012
Rated 4 out of 5 by KarensHoliday This hotel extrememly comfortable & clean.
The room was very clean and we were upgraded to get a great view of the square. Loved that we were able to go to the Club Lounge for complimentary breakfast. Go early though because the food gets sparse the closer you get to 10am. Had a scary experience in one of the elevators. It couldn't decide if it was going up or down. I reported it to the Club Lounge staff and again the next morning to the front desk. The front desk said they would take care of it. Asked for more towels and someone brought them promptly with a smile! Asked the bellman for restaurant suggestions and he was so nice and helpful. We had a great experience, thank you!
February 28, 2012
Rated 2 out of 5 by ATrain76 Absolutely Hit and Miss
I've been at this hotel 3 times in the last few months and my experience has been consistent....in that it has been consistently INconsistent. During my most recent stay we had a variety of issues in our room (complete lack of shower pressure, dirty floors, malfunctioning toilets, etc). The buggy system is a joke. Every time I've been there I've requested one to have my luggage brought to/from my car and I've never had one brought to me quicker than half an hour...and on more than one occasion, they simply couldn't find one and I had to haul luggage for 5 people quite a long way. That's is simply unacceptable. In addition, the front desk staff were completely UNaccomodating when I attempted to get details about where they were. They were also generally unhelpful in many other ways...i.e. telling me an extra rollaway bed was available and it would be brought up soon...when I didn't have it within an hour and called back to check they said they were mistaken and one wasnt available...not knowing whether something is available or not is generally incompetent, but not calling back and having the decency to say so is inexcusable. The fitness center is also barely adequate in that most of the equipment is barely functioning and ridiculously noisy...nevermind that the lobby WIFI cant even reach down there. My experience would have been wholly unpleasant if it werent fot the gal running the club lounge who was an absolute gem...helpful in every possible way...friendly and polite. All the staff should take a cue from her when it comes to truly treating your guests like clients and not like inconveniences
July 4, 2012
Rated 1 out of 5 by BLRD Discounted rate should not mean discounted service.
Of all the service staff I had interacted with during my stay, only 2% were polite and helpful. The attitudes and mannerisms of the front desk employees were far below expectations. I have never been treated so rudely. When I would ask a question, I would receive a rude response or a question with an extremely inappropriate attitude. The air conditioning in the room did not work. The television only had approximately 40-50% of the channels offered. The hot water lasted only a few minutes. Internet was offered as part of the rate offered for the room during the convention stay. I was not provided with this information during my check-in, when I called down to the service desk I was met with attitude and received the answer in a negative tone then hung up on. When I notified the front desk that the air conditioning was not working properly, the response I received was “They’re working on it! If it’s blowing its working”! I was personally too frustrated with my experience to even bring up the hot water; but instead included on my comment card. I was sent to the wrong meeting room when I asked where I was to go for my meeting (I was sent downstairs rather than the 21 floor). I had a package waiting for me at the front desk and when I came to pick it up I was first told that it wasn’t there, and then rudely asked to describe it.
I understand that this was a busy time- the conference I was attending had over 200 attendees, but being in customer service it is important to greet with a smile and treat your guest with respect. The least they could have done was apologize for their inappropriate behavior.
I usually enjoy my stays at the Sheraton, but after all this I do not think I will be staying at one again.
May 2, 2012
Rated 3 out of 5 by Linda4012 Very comfy room
I was told that check in time was 3. I left work early so that I could check in to my room and be ready for my event that started at 6. My room wasn't ready until 5:50. The following morning my meetings started at 9 am and continued until around 2. I got back to my room to have a small meeting there and it still hadn't been cleaned. The maid showed up in the middle of my meeting. At that point, I had to decline the maid service. The King Suite was very nice and exceptionally comfortable. Although the room was fabulous, I was disappointed with my stay due to the inconvenience of the late check in and the lack of maid service.
June 30, 2014
Rated 3 out of 5 by EagleRock Mostly unremarkable
We were passing through on a long road trip and chose this hotel as we love the Sheraton brand for our young family, especially the suites. Unfortunately, this hotel was not adequately staffed when we arrived (11pm), had no luggage carts available, no valet available, and they then said it "looks like we upgraded you to a suite" when in fact our original reservation (what we paid for) was a suite. This hotel wasn't "bad" but was merely adequate when compared to the entirety of our SPG experience. We would try the Westin in town the next time we are passing through even though we prefer the Sheraton branch of SPG to Westin usually.
July 20, 2013
Rated 3 out of 5 by JohnQBusinessTraveler Great Location
I have stayed at this hotel several times and the location is perfect. This time I got a suite and found it comfortable and spacious. THey have tried to upgrade the older style with some nice new features. Overall the hotel needs some updating but the improvements do help. The rooms are clean (with the exception of the TV screens). The furniture is less than stellar (couch looked like a cat had a field day on it) but generally comfortable. The bed was exceptionally comfortable and the room was quiet. I was disappointed in the front desk staff at check in as they were unimpressed with my SPG status and did not recognize me at all.
November 25, 2013
Rated 1 out of 5 by SJK72 Worst hotel stay ever
I feel compelled to write this review because it was such a bad experience and others need to be forewarned. To preface what I am about to say, it is relevant to mention I am very vested in staying at Starwood hotels, am a platinum level member, own multiple timeshares through the Starwood Vacation Ownership program, and have never had a bad experience in any of their properties ... until now.
I have stayed at this property a few other times and while the service has always been a bit hit or miss and the hotel is in desperate need of updating, the location is good and overall value has been sufficient. However, what happened this time means that I will never return.
There was work being done in the hotel on some of the upper floors - which I understand is needed from time to time. However, this work didn't just happen during the day but into all hours of the night AND so close to rooms where guests were staying that the noise was keeping people up. The first night was irritating but not bad enough to keep me awake. The second night though was an entirely different story. The noise was literally so loud I could barely hear someone when I was on the phone. This continued on so long that finally at MIDNIGHT, I couldn't take it anymore. I called the front desk and the person acted like she had no idea what I was talking about. She said she'd send someone to check into it and ask them to stop. Noise continued. I called again at 12:30AM, she said she knew some work was being done and would ask them to stop. Again, noise continued. I called again and after 3-4 calls, I finally reached her around 1AM and was told she'd send someone again and tell them to stop. Noise continued. Finally, at around 2AM, I left the hotel and went elsewhere. No idea if and when it stopped but do know that the 2nd person in my party in another room heard noise on and off throughout the night.
There are multiple problems with all of this. 1) Who schedules work like this during the middle of the night and then why so close to guest rooms that it keeps people up all night?! 2) The service around the issue was horrible. I called multiple times and nothing was resolved. I was never offered to switch rooms to another part of the hotel. Never offered any compensation on the room (I would have never charged a customer for such an experience). No one ever followed up to make sure it got resolved or that I was happy. Nothing. Nada. Zero. 3) Where is the management in all of this? If a customer had such an experience, I'd sure as heck make sure a manager was involved and that person would ensure the issue got resolved and the customer was happy.
Instead, all I received was a 3,000 point bonus. That for horrible service, a night of absolutely no sleep, and having to leave and pay for another hotel room elsewhere! Completely unacceptable and really an insult. Also, this was in addition to all the other things about the hotel that weren't good ... but I won't go into that here.
In the end, I think this experience says a lot about the hotel management and culture and is the reason I won't ever return. Period.
January 24, 2014
Rated 2 out of 5 by traveler2809 average
I asked for a King bed when I checked in and was told the only room was a handicap accessible room but that the only difference was the shower. I was very mislead. Not only was the shower barely accessible for someone handicap, the bathroom ceiling had a leak and water sprays all over the floor. The "towel racks" are the required assistance bars that are around the toilet. THe hand towels hung on the bar behind the toilet and were touching the back of the toilet and toilet handle/flush. It was very gross. The bath towels all hung on the other bar next to the toilet. If you would actually need to use the bar for assistance off or on the toilet, you'd have to move all the towels somewhere -- but there isn't anywhere else to put them except the floor. There is no shelf or bench or other rack for items to be placed on. The counter space is non existent...I had to put all my toiletries on the floor under the sink. The shower is not wide enough for anyone - handicap or not - to sit or stand in. The shower head is on the long wall (not the typical short wall/top of the shower), which made it even more difficult to shower and not have water spray all over the bathroom floor. The shower curtain was cloth, so when the water did spray on it, it just pushed the curtain back and water went everywhere. During my stay, the TV randomly went out - right as I was showered, in bed and ready to watch my favorite show. I called down to have someone come take a look and try to fix it. I got a call from the manager 3 mins later telling me sorry they can't fix it and that she'll give me HALF a nights stay for free. HALF? I got HALF the amount of SPG points added to my account since they couldn't fix it. She couldn't change my room bc they were completely sold out that night. She did offer for me to go downstairs and watch TV in the bar -- they don't play the sound on the TV's there. No thanks. I told her no one had even come up to look at it and try. She immediately sent the "engineer" on duty and he just looked to see if it was plugged in and the said the digital signal was messed up and he'd go see how to fix it and come back or call. I never heard from anyone again. This hotel also charges $11.95 per day per device for internet. It's slow and pricey. You'd think it'd be free or less than $11.95 per day considering it is 2012 and the internet is no longer the newest invention of our time. The hotel is very loud - you could hear everything going on in the hallways, hear the elevators (which are RIDICULOUSLY slow) and even hear the people in the room next to me. The guests in the room next door were enjoying themselves to the point where not only could I hear everything, but the wall was shaking and causing my bed to shake. It was very disturbing. Also, there is construction - at the hotel and outside the hotel, which is VERY VERY loud. A few good things about this hotel is that is close to the canal - a beautiful part of downtown - tons of runners, bikers, walkers, etc. enjoying the sites and weather. It has a Starbucks attached that serves their full menu of breakfast sandwiches, which is cheaper than the breakfast buffet at the hotel. Overall, I was very unhappy at this hotel. I do not recommend it unless you are ready for something noisy and a wet bathroom.
May 21, 2012
Rated 1 out of 5 by SABJS2014 Sheraton Indianapolis Not Recommended
Reception staff not friendly seemed to think they were doing you a favour by dealing with you.
Lost our laundry, eventually found after many telephone calls, they then tried to charge us for express service!
Concierge not always available
Booked a wake call for our departure to airport which never materialised!
Bar Staff were the most pleasant, friendly and helpful - the only plus for this hotel.
October 4, 2014
Rated 3 out of 5 by Coach43 WONDERFUL LOCATION & GREAT STAFF
With a super location & wonderful staff, I just couldn't believe that our hotel room was not air conditioned. Also, as a SPG member we were not informed when we checked in that there was a "Club Room." We didn't find out until we saw on the elevator that there was such a room on the 10th floor. When we inquired at the front desk about the availablity of the "Club Room," we were told that it was only for Platinum Members, however, since your here let me have your room key, I this will get you in. Also, we found that the five elevators were very inconsistent. I must admit, that I have never seen a more effiencent hotel staff, and I have traveled around the world.
April 1, 2013
Rated 3 out of 5 by KSue88 Stay has some challenges
The gym and view were excellent, and the front desk was always helpful when approached in person. My main challenges were with the internet- unreliable and extra cost (not typical in the hotels I have been traveling for business). The room also had no towels the first night. When I called down for towels at 12am, they took awhile to come up (20 minutes+). I called back and was told that the staff/security had "other things to do" and they were coming. I would have appreciated a bit more courtesy.
I will be traveling to Indy at least twice a month for the next six months. This experience made me want to book another hotel.
August 22, 2013
Rated 5 out of 5 by terran An Amazing Overnight Experience.
I cashed in some of my SPG points for a free night here, after we came across a last-minute opportunity to head to Indy. This was one of the nicest and most surprising stays I've had.
1. Despite booking a basic King room, I scored a free upgrade to a suite...in addition to the check-in gifts.
2. The staff was very friendly. Kudos to Damien for all of his help!
3. The room was great. Clean, spacious, and comfortable.
4. The pool area was nice and large...and being rooftop, the city view was great!
5. The bar area had a really nice atmosphere and fast, friendly service.
Kudos to you guys, this was a really great trip!
August 26, 2013
Rated 5 out of 5 by Varyaag GenCon Experience
My group stayed at this hotel for GenCon and I thought it was fantastic, my only problems with the room were the small space, and the lack of a fridge or microwave, other than that it was great. A few of my other friends rented a private meeting room in the basement for a game we were going to play, renting the room came with service, a phone to call up and ask for whatever we wanted from the restaurant/bar. This was Excellent, the other places we were trying to rent the meeting rooms for were asking upwards of $1200 for a twelve hour time slot where as the Sheraton was free. We tipped heavily for the fantastic service.
August 30, 2013
Rated 1 out of 5 by Goldie Please Clean My Room
I stayed at this hotel for5 nights over New Years Weekend. I had to asked for more towels every day because when they cleaned the room they would only leave 2 towels for 2 guess. Also on 2 different days they didnt clean our room, even asking 3 different times for them to clean it. I shouldnt have to beg for my room to be cleaned, but apprentely here you have to, but it doesnt mean they will clean it. When we said something to the front desk, they acted like it was no big deal. There also was a fight outside our room with broken glass and things being thrown, no apology was even made to us. I have been a memeber of starwoods for years, but yet nothing was done for it.
January 12, 2012
Rated 2 out of 5 by LiRiv Needs Attention
This hotel needs management attention. Its an older hotel that has been remodeled but not finished well. There was a large amount of hair in my bathtub when I checked in, very obvious to see, long strands of black hair. My fuse blew when i was blow drying my hair. I called down and 30 min later I still had no power/lights in my bathroom. I went to dinner one night and had out personal items in my room so I put the do not disturb sign out and when i got back, the maid had been in my room and pulled down the bed which bothered me greatly. Why would they enter with the sign out?? Why would they even knock?
June 23, 2014
Rated 5 out of 5 by Jackson19 Nice hotel
The only complaint I would have is the first room we were given was full of smoking smell. We were given another room and we were very satisfied.
My only comment would be there needs to be a strong follow up to customers that do not follow the rules. They were letting that previous customer off the hook. He should have been fined and banned from SPG hotels in the future. Your good customers deserve this response!!. That is up to the Cleaning staff to immediately report each violation(which they don't) and then to have the Management follow up with the customer and SPG to kick they violators out of the system!!!
October 10, 2013
Rated 4 out of 5 by mpmsu2003 Good Value and Decent Location Downtown
We usually stay at the Sheraton when we travel to Indianapolis. Primarily because we travel to Indy for major sporting events with friends and family. During the Indy 500, NCAA Playoffs and Tournaments the prices at every hotel within 20 miles of Downtown go through the roof. The Sheraton seems to be the affordable option for most of the people we travel with and I can not say we have ever been disappointed. The Sheraton is in a good location and within walking distance to just about everything Indy has to offer. The rooms are pretty standard and the staff is usually very helpful. Always an enjoyable visit...
April 12, 2012
Rated 4 out of 5 by RunnerIMM Great location to downtown Indy
This was a last minute booking and I got the last king reservation. Upon arrival was upgraded to Club Level, as only remaining room was accessible. Needed a bathtub and staff was quick to make a room change. New room was clean. Bathroom problems: tile grout coming up on the floor, and the toilet seat (clearly an afterthought after construction was completed) hit the counter, forcing you to hold the seat up in order to use the toilet. Beds were fluffy and very comfortable. Cable had problems of losing the signal every few minutes. Everything downtown is within easy walking distance, and parking was a breeze.
November 7, 2012
Rated 3 out of 5 by ColFlag Close to Circle Center Mall
We only stayed here for the night. The room we stayed in was a double and was much smaller than we expected. Especially, for the price, which was a deal, however, compared to other area hotels. The bathroom was very small with the toilet practically in front of the sink! The seat would not stay up either because of being positioned so close to the sink vanity/countertop. Craziest setup I have ever seen in any hotel. The price to park caught us by surprise. I must have missed that somewhere in the hotel description. Other than that, the hotel is within walking distance of many attractions and restaurants.
November 17, 2013
Rated 4 out of 5 by Legionaire66 Problems
Hotel has great features and is located near almost everything. However on a two night stay the only thing the maid did was make bed and replenish soap and shampoo. They never emptied my trash or gave me new glasses to drink out of. I expected better especially I was on the Club level. The hotel should be able to tell you of all ways to get there from airport. I usually took Carey Limo, which was recommended by hotel but they doubled their rates in a year. found out by searching internet that the city ran a bus shuttle that ran every half hour for half the old price and dropped you in front of hotel.
September 30, 2013
Rated 5 out of 5 by Bridesmom55 Friendly and caring staff!
The staff was very responsive to our needs. We called to ask for extra pillows, blankets and towels and within a few minutes there was a knock at the door. We utilized the Club Lounge for evening snacks and again in the morning for the continental breakfast. The lounge hostess was excellent! She was very attentive and personable! We had a great experience!!
September 22, 2014