Rated 5 out of 5 by Mike21 Another Great Stay
This is beaqutiful hotel and it has a lot to offer. The real reason to stay here is the staff, especillly Allison, Christine and the all ladies in the morning at the front desk. They should train others on customer sevice. And lets not forget Stefanie and Alex in the Club upstairs. The new manager in the club Garrett, is fantastic and makes it a very welcoming place. The breakfast is nice and very good selection at night. The pool area has been redone and it is great. The practice of not having guests save chairs is working. It truly is one of the best pool areas of Sheraton in the world. The staff there consisting of Dane, Gavin, Mason, Chris and Joe do a great job.
Massimo who comes at 930 is a great perk and does water yoga. Adding Jamie at the front desk to handle the line and at the pool is vry nice. He adds great vlue to the process and has a great personality.
March 16, 2015
Rated 5 out of 5 by Roami26 Never A Disappointing Moment!
I've stayed at the Sheraton Waikiki in the past...and I have to say, the experience only gets BETTER each time.
Overall, The "Platinum Guest Experience" is much improved. The separate check-in area makes checking in a breeze, as the check-in lines can be rather long. There's a NEW "Guest Experience Team" and these folks go above and beyond to make certain your stay is as perfect as possible. This feature alone sets the Sheraton Waikiki apart from other Waikiki Starwood properties.
We were pleased to receive a suite upgrade, as we haven't been able to secure one here in the past. (This hotel is always in high demand). The room was absolutely SPOTLESS and the views were breathtaking.
The only downside here are the CABANAS at the spectacular EDGE POOL. Apparently, a separate company now manages these and the price is much increased from when the Sheraton managed their own poolside cabanas. You're better off to use a "complimentary" poolside lounge and forego the pricey cabanas and enjoy the view for FREE.
There's LOTS to see and do while in Honolulu. But good luck dragging yourself away from your room, the pool and the beach while at this more relaxing edge of Waikiki!
March 13, 2015
Rated 5 out of 5 by JJ2020 Sunset Sensation on Waikiki
The Sheraton Waikiki is a great resort property. We choose to stay here based on other spg reviews.
The sunsets from the infinity pool are amazing. The other pools on the property are the best in Waikiki. You do not have beach access directly from the resort but the sandy beach of Waikiki is only a few step away in front of the Royal Hawaiian. The DJ that plays the pool at night brings a cool vibe. However if you are after a more traditional Hawaiian experience such as the Moana then this resort may not be for you.
The club lounge on the top floor offers the best views over Waikiki without having to climb diamond head. The food and service maybe average but he views are amazing.
March 6, 2015
Rated 5 out of 5 by Bolbol Dr
The best holiday ever ,3rd time visit,the front desk staff to the bell door staff to the housekeeping,to the tour desk staff,to the pool staff were amazing.The easy access to the shops areas near the hotel was helpful.Sitting on the pool facing the beach was amazing.Enjoying playing billiard was very good time with another guest from Japan.
February 27, 2015
Rated 5 out of 5 by honu friendly staff
The hotel staff from front desk to housekeeping departments were excellent. Encounter a small problem with housekeeping but problem was resolved very quickly. Much mahalos.
February 25, 2015
Rated 5 out of 5 by Kathie60 Best Vacation ever!
I have stayed at the Sheraton Waikiki a few times now, but it never ceases to amaze me!
The pools alone are worth staying here for! There is an adult only infinity pool which is glorious. We have spent whole days lounging about the pool with an amazing view of the ocean all the way to Diamond Head. The hotel has refurbished the area with new loungers, umbrellas and bright yellow floaters for the pool! Best pool in Waikiki by far. There is another pool for families which is equally as fabulous with waterfalls, slides, hot tubs and play areas for the children. Our grandbaby loved it!
The staff here are very caring and knowledgeable. Stanley in the lounge may be the best, most attentive we have ever had the privilege of meeting. The staff at the pool are the friendliest bunch of people. Unbelievable. Casey at guest relations, so awesome, as well as Shawn at the front desk. And of course there is Julie, who is superb, a real glowing asset to the Sheraton Waikiki. Everyone we met there this visit seemed to go above and beyond and with a smile.
Our room was spotless, well furnished with a view that was breathtaking. Absolutely loved it.
We loved everything and after 3 weeks, still did not want to come home.....because they make you feel you are home!
February 24, 2015
Rated 5 out of 5 by ntn916 Loved the Sheraton Waikiki
From making reservations to checking-in and checking-out, everything was great. The room was clean and airy and very comfortable. With the bank of 11 elevators, wait time was minimal.
February 23, 2015
Rated 5 out of 5 by AEsper Love this hotel!
I love everything about this hotel! The lobby, infinity pool, Rum Fire, ocean view rooms & the fact that it's walking distance to all the shopping areas and restaurants.
February 13, 2015
Rated 5 out of 5 by MLR7 Wonderful resort in every single aspect!
Located in the middle of Waikiki, the hotel has wonderful view of Waikiki beach/city and a nice swimming pool, restaurants, and modern and trendy bars. You can truly enjoy the essence of Waikiki if you stay in this hotel! Two thumbs up!!!
February 5, 2015
Rated 3 out of 5 by TheEdzter007 The new look at the infinity pool needs to be "relooked" at
I"ve been staying at the Sheraton Waikiki for years now, mostly for the pool experience. The infinity pool had to be the best place to hang out, but with the latest upgrades, I have to say, it made it a very unwelcomed experience. The new staff at the pool is very unfriendly and impersonal to the guests. Please bring back the old staff! I heard it from many long standing customers over the weekend. The new cabanas block the beautiful view of Diamond Head, and were never used, as well as the cabanas at the far end of the pool. The weekend pool d.j. makes things very unenjoyable. The pool has lost its luster that it once had. And the light/laser show was the worst thing I have ever waited to watch. Very unprofessional for all the advertisements around the resort.
January 27, 2015
Rated 4 out of 5 by Sturat Sheraton Waikiki
We booked a partial sea view room but the only view of the sea was from one corner of the balcony. You could not view the sea from inside the room.
There was insufficient sun beds for the hotel. We had to be pool side by 6,45am to secure one.
January 25, 2015
Rated 5 out of 5 by MichaelM2010 Exceptional service
What an amazing experience and what amazing responsivness to customer needs. This is a very very special hotel in everyway possible and I wish I can stay forever but I cannot. The Sheraton Waikiki is in the best location and provides everything you need while on business or vacation. It's right on the beach and that really makes a huge difference wheather you use the amenities or not.
I would like to take the opportunity to commend Jennie Manlutac for providing me with the best service that I have ever experienced in a hotel and to Casey Obatake for anticipating all my my needs and making this trip spectacular. Casey has also provided me with the best service and that is the best compliment I can pay someone in this business.
Thanks to the management for creating such a wonderful enviornment. I will be back and hopefully soon....
January 15, 2015
Rated 4 out of 5 by MK40 Great place for kids
We stayed for four nights and the last two days we stayed at the pool all day. A great location with friendly staff and I would stay again or recommend without hesitation.
January 11, 2015
Rated 4 out of 5 by sweetiedeedee Staff responsiveness.
Spg desk was not well staffed so had to line up in regular line for questions.
found the manager of the hotel to be very condescending and not responsive to my complaint.
need to work on the infinity pool policy.
January 9, 2015
Rated 5 out of 5 by Christinalove Best Customer Service
We stayed here for my fiancé's birthday and we had an amazing time!
When we first checked in, I let the staff know it was my fiancé's birthday and they gave us one of the top floors with an ocean view! They also gave us this complimentary goodie bag, which was so sweet.
When we went to the pool, all of the seats were taken but the worker there tried to get us two chairs together. He saw some people leaving and quickly saved them for us with towels.
I would say we had the best customer service at this hotel.
January 8, 2015
Rated 5 out of 5 by vic286 Amazing and Unforgettable!
Its nearly been a year since we stayed at your property and I cannot gush enough to friends and family about how amazing our stay was. We love to visit Hawaii and cannot wait to stay at your property again, from the amazing service, the beautiful views and ease of access to all that Waikiki has to offer, thank you for an amazing and unforgettable holiday.
January 7, 2015
Rated 5 out of 5 by Claire19 Great Hotel and Great Location
Our room was on the club level, and we are so glad that we stayed there. From our balcony, we had the quintessential Diamond head view. Spectacular and unforgettable! We loved both pools, but my husband and I preferred to sit by the regular pool rather than the infinity pool as a personal preference. Staffing and service was always great, very attentive. Loved the poolside restaurants too. Plenty of seating. Treat yourself, stay in the club level. The lounge amenities are wonderful.
January 1, 2015
Rated 5 out of 5 by DawnSteph this hotel was wonderful
Your hotel was wonderful! My first visit to Hawaii and absolutely enjoyed staying at your hotel. Your front desk worker Derrick was the nicest person ever very polite and welcoming to us when we arrived. He even went out of his way to approach me 3 days later to see how things where going and let us know that your hotel was there to help with anything we need. WONDERFUL EMPLOYEE!!!! Your rooms where spacious and clean LOVED the POOL area! Very clean hotel with nice working staff. Will for sure pass the word along and will visit again THANKS for the nice stay :)
December 28, 2014
Rated 5 out of 5 by livealoha58 Awesome for Kama'aina
I just love this hotel. It has a great view, great pools, many amenities. Well worth it.
Can't wait to visit again.
December 9, 2014
Rated 1 out of 5 by macventure Outsources Key Functions to Third Parties
I recently visited the Sheraton Waikiki with the expectation that I could surf in the afternoon. It's right on the beach after all and the website and printed hotel brochures clearly state that you can rent boards and other beach gear up until 6 pm. They don't. I was told by the front desk manager that they have outsourced the beach management to an unresponsive third party that isn't living up to its contractual obligations (to keep the beach rentals open late into the afternoon.) She went on to mention that they were in the process of firing them...
Unresponsive hotel manager.
December 5, 2014
Rated 3 out of 5 by Ian5454 SPG Gold Benefits
We stayed in the Sheridan Waikiki in 2012 and thoroughly enjoyed the gold bracelet program and the superior service it provided at the pool. This program has been discontinued and I found the service at the pool to be lacking at times.
November 30, 2014
Rated 4 out of 5 by catherinemaxh Love the hotel, but needs a little improvement.
I've spent 23 nights at this resort hotel in the past few months and I really love the location and the lobby is gorgeous!
My big complaint is that the Valet parking staff are quite rude and are not very welcoming every time I've arrived. The other issue is that the laundry room seriously needs to be cleaned and updated, it is extremely dirty and appears neglected and unkept every time I've been in there to wash my laundry.
I'm very fortunate that my family and I live in Hawaii and have the opportunity to stay at this hotel frequently for both leisure and business in the Honolulu area. We already have plans to stay there again next week and are curious to see if any improvements have been made since our last visit. We have now reached Gold SPG membership status and are curious to see what kind of room upgrade we will receive upon check-in as stated in the SPG Gold membership benefits. (I'll update my review after we complete our stay next week.)
We always enjoy our stay at this beautiful resort and are looking forward to our upcoming visit! I would highly recommend you choose this beautiful hotel if you're planning a trip to Waikiki, you'll love the location and the gorgeous views!
November 25, 2014
Rated 5 out of 5 by Paul81 Paradise in November
The rest and relaxation is second to none at the Sheraton. The service and quality keeps us coming back. This trip was our 10th trip to Waikiki. My wife and I have been staying at the Sheraton for the last 7.
November 24, 2014
Rated 5 out of 5 by dbash Great Hawaiian Vacation
I stay at this hotel every chance i get. It is one of the main reasons i travel to Waikiki Beach. I plan my next trip back before i even leave. I highly recommend it.
November 20, 2014
Rated 3 out of 5 by BrandonFox Nice hotels, maybe I just had bad luck
The front desk assigned me the wrong key to the wrong room, no apologies. The power went out for a couple hours, no apologies. The pools get crowded and all the seats are taken most of the pool hours.
November 20, 2014
Rated 5 out of 5 by Microsoft Trird favorite in WORLD
Location, location, location.Great view and staff but HAVE to get to Hana Hana Lounge on 30th floor. . My 3rd choice in THE WORLD
November 19, 2014
Rated 5 out of 5 by mpete2014 We love staying at the Sheraton Waikiki
The Sheraton Waikiki hotel has always provide the highest level of guest services and accommodations. Each stay is an extremely positive experience. From the time we step on to the property until we check out every member of the Sheraton Team encountered are exceptional and focused on making our stay a wonderful experience. We are always grateful for the chance to stay at the Sheraton Waikiki!
November 17, 2014
Rated 4 out of 5 by Stella12 Great Location
Great location on the beach and in the city. Staff were friendly and accommodating except for a couple of times.Maid service as good. Enough towels. but had to ask them to clean up the deck where birds were doing their business. Went elsewhere for breakfast as too pricey.only a buffet. . All in all ery nice and would go
November 17, 2014
Rated 3 out of 5 by Wendy12345 Hotel with a lot of potential but needs work
Overall, we very much enjoyed our stay. We found the hotel to be a great location between two beach areas and the infinity pool was lovely. Our suite was extremely spacious and had a great view, but considering the price was disappointing in some ways. Although we were told it had been renovated, it was out of date and felt old. The amenities were not up to par for that price range or even compared to other hotels that are much less: a little shampoo, conditioner, body wash, and lotion was about all, and we even had to ask for more when these were starting to run out. There were no bath salts, cotton balls, and other things that many nice hotels offer. There were also no robes in the room although they were brought on request. In general, when we complained or requested something the staff responded; they just needed a lot of prodding. We did very much appreciate that the anniversary we were celebrating was recognized in many ways by the hotel, including a gift of champagne glasses and complimentary desserts.
November 15, 2014
Rated 3 out of 5 by weddingbride service was not great
I booked my room under Star Friends & Family which was over $200.00 per night. When I booked my room I included that purpose of our stay was for our wedding and honeymoon. When I checked into the room I found that the room comes with 2 double beds. A young Korean Bellman was kind enough to suggest us to call Front Desk to see if any rooms with 1 king is available so that he can bring us to another room. When my husband called F/D he was told that we need to follow up again next day to see availability since there was nothing available at that time. Since we needed to get a ticket for car parking we stopped by at the Front Desk. A middle aged oriental gentleman asked me how my stay was so I told him the situation. His response was " Since you are paying the employee rate which is lower than other guests you will get whatever we have" knowing that it was our honeymoon. He added that "We never guarantee our bed type anyway". Prior to my current position at non Starwood property I was a sales manager at one of the Starwood properties in Canada. I know the price difference between Star Hot Rate and Star F&F Rate. I was not paying for an employee rate but he referred me that I do not get what I want since I am paying an employee rate which should be half of what I paid per night. I did not like the way how he explained the situation. I stayed at Moana Surfrider prior to your hotel. Service at Moana was outstanding compare to your hotel.
November 14, 2014