Rated 5 out of 5 by Southern6 The place to stay in times square
Fancy but not over the top. Comfortable.
Helpful staff. Nice room selection/options.
Would stay here again.
November 30, 2014
Rated 1 out of 5 by Josh1111 Avoid this Hotel
The rooms are terribly small. Paint is chipping off of the walls. The lobby is over crowded and not a nice place entrance to a hotel. The hotel staff on the street tell at people and their own guests. The cleaning staff start yelling in the hallways in the morning (so do not expect to sleep past 8:30AM). One of my worst SPG hotel experiences.
July 9, 2012
Rated 5 out of 5 by RickinPA Great Staff
the staff at the reception desk was very friendly and made you feel very welcome
November 30, 2014
Rated 5 out of 5 by McMurv Best night in NYC in years!
Enough can't be said about the Sheraton Towers since the remodel! The rooms are incredible! The gym is one of the best for a hotel! The staff are great!
The Sheraton Towers is my new go to NYC hotel!
January 15, 2012
Rated 5 out of 5 by Kelly22 Excellent location- Super Clean rooms!!
We stayed in a newly renovated room on the 22nd floor with two full beds. The room was super clean and roomy with extra outlets and charging stations as well as flat screen TV, coffee maker and desk area. The location is excellent..just blocks from Central Park and Times Square, but just enough away from the congested areas. It was quiet ( no sreet noise at all) and the beds were super comfortable! The price was very competitive for such a nice facilty in a super location. Book it!!!
February 25, 2012
Rated 1 out of 5 by Shakylakes Understaffed / Unfulfilled Promises
I asked the front desk at 10:30pm for a crib to be sent to my room for my 2 yr old. It is now 12:30am and no crib. I am sleeping on the floor until it arrives. I called guest services and they said they were busy and I am on the list. I went down to the front desk and asked to speak to the front desk mgr. They said he was occupied and could not meet with me. The front desk assured me that they would follow up with me personally and expedite my needs. No crib. I called the platinum number and they reached the front desk manager. Again reassurances that I would have a crib quickly. No crib. I spend a lot of money with SPG and am Platinum status. Sleeping on the floor during my vacation and using my hard earned points this way is completely unacceptable.
November 27, 2013
Rated 3 out of 5 by BusTrav Poor Front desk service ruins stay
I arrived in NY early and had Platinum concierge call to see if there was a room for me. She told me there was but it would be a standard with no upgrade. When I arrived at the front desk I was told there was nothing available; within about 1 minute the women next to me was then given a room. When I asked why I was told because she was a Platinum guest. I informed him that I was a lifetime Platinum and he still said there was no room. When I protested further he said he would check with the manager. Funny thing he then found a room for me. Bottom line is they lied to me and it is unacceptable.
May 16, 2013
Rated 1 out of 5 by dontbother Very disappointing.
Very poor custoer service. I had put beverages in the fridge to cool and they were taken out and a note left asking for an extra 35$ if I wanted a fridge in my room. That's penny pinching and cheap.
There was mildew in the shower stall and the grout was dirty. There were bad scratches along the doors and wall. The TV was not working when I first arrived. The bathroom was so small you had to keep the door open to use the toilet.
I used the ticket counter for a broadway show. I understand they are independent from the hotel but the poor service reflects on you. I got partially obstructer view seats when they were nto supposed to be.
November 12, 2014
Rated 3 out of 5 by MomeeZ Won't Return
Service is inconsistent. Front Desk Staff especially. Initial check in was fine, gentleman smiled, helpful. Needed to change rooms the next day and this lady acted like she didn't want to be there and she was at the Preferred Desk. She assisted me but at the minimum level of helpfulness.
November 20, 2014
Rated 5 out of 5 by SPGChampion Great Hotel
This is one of the best Starwood Hotels in NYC.
For first time visitors to New York, I highly recommend it. It is located very close to the central park as well as the E subway line which takes you to JFK Airport.
The renovated rooms are really nice as well as the overall feel of the hotel.
The club lounge has great views and a good selection of appetizers in the evening as well as breakfast ideas.
Hudson Market is great for breakfast also!
January 14, 2012
Rated 5 out of 5 by WH1958 GREAT STAY MY 30 TH DAY AT THIS HOTEL THIS YEAR
The Sheraton Times Square has become my go-to hotel in NYC. I know the front desk staff well as this is about my 30th day of stays this year. I have business in the city, go to broadway shows, and have a son in college in the city. For all of these activities, The Sheraton Times Square in the perfect location. The staff goes out of their way in every way. Room service in 20-30 minutes, quesadillas for room service for breakfast as that is my son's favorite---its not on the breakfast menu....but the staff is happy to accommodate. Yesterday I needed a safety pin, and found it in m room within 15 minutes. It is better than home. I am fortunate as platinum due to my many stays as I request a room type and always get it. Sometimes I am with a friend, sometimes alone, and sometimes with family in toe. The best part of all is they are DOG FRIENDLY and my 6 pound maltese is always welcome. I love the club lounge as it has great views and great food including lattes, greek yogurt, eggs, oatmeal, and muffins, bagels and croissants for breakfast. YUMMY AND NO CHARGE. IT IS EASY LIVING AND YOU CAN'T ASK FOR MORE IN NYC. And it ia block from the MOMA, 2 blocks from 5th aveue best shopping in the world, and 5 blocks from middle of times square. Just perfect in every way. And the best value in the city!
November 9, 2014
Rated 4 out of 5 by TravelKen Great location and hotel but rude staff
I was disappointed by the front desk staff in terms of their attitude. I booked a one bed room and I was told at the front desk that they had sold out and could only offer double beds. The gentleman wasn't very nice about it and seemed make me feel as if this was normal practice to "take" a reservation but not "hold" the reservation. I asked a couple of time nicely to have him look for an alternative. but he was again rude but somehow he was able to find the room that he had previously stated was sold out. I think the hotel was very nice but expect a big NY attitude at the front desk. Set your expectations low as far as the staff is concerned.
March 5, 2013
Rated 5 out of 5 by ILAN A Perfect Stay
As last January, I had two stays in the Sheraton New York also last March, as part of my international academic activities. Despite that my pending suite night awards were not fulfilled for the two stays, the hotel staff (the General Manager personally, and the most efficient VIP group) have made their utmost and upgraded us to wonderful suites at top floors of the hotel, with all Platinum privileges and more.
We have stayed at the Sheraton New York dozens of times for many years in the past, and it is always our "home away from home" in NYC.
We always enjoy the upgraded rooms (club rooms or suites) and the special service and charm of the club lounge.
At this time I would like to specially commend the club lounge attendant – Mohammad, for his most efficient, cordial and friendly service for many years.
As many many times before, our last two stays were most enjoyable.
April 3, 2014
Rated 2 out of 5 by 1357 Action not carried out
The stay was fine, facilities and room conditions were good. The problem was at checkout. The Front Desk person (unfortunately I did not note her name) agreed to reverse the internet charge when we understood that to be free for SPG guest. It was a small charge only and if she showed me that this was a valid charge then I would have paid it. However she indicated to reverse it and at the same time when I asked for the final statement she said there's not statement because there's no charge (I used points for my stay). I trusted all that and now (2 weeks later) I have not seen any reversal coming through. This is certainly disappointing that your front line service chose not to carry out an action that was promised.
October 5, 2013
Rated 4 out of 5 by 7744 Frequent Traveler
Bathroom shower was not clean. Mildew in cracks and crevices. I was supposed to have a Club Level Room and I used extra points to get the Club Level Room, but I was put on another floor, and no points were put back into my account. The television was not clear. I was guaranteed a King but all that was available on check-in at 4 was a Double. My overall stay was not as satisfactory as in the past. Club Level food offerings are under par and need to be improved. I recently stayed at the Sheraton in New Orleans, and the Club Level room and food selections were fantastic. I was very unimpressed by what this hotel offered, especially for New York City.
December 9, 2013
Rated 1 out of 5 by Steve54 Over 100 hotel nites/year-it has to be clean!!!
I have stayed at this property each of the last 5 years as I have an annual convention here. By now I know what to expect - small rooms and bathrooms, well worn furniture and facilities and service that is uneven at best. So I came with minimal expectations. The first day was as expected but satisfactory given expectations. Then took a shower and found black mold in a number of spots! Requested the hotel take care of it and was greeted by a mg on duty who tried her best to address it, returned later to find the black mold was less and now gray. Room was beyond dusty, my allergies are a disaster. Watched housekeeping hang out in chairs in a guests's room for over a half hour one afternoon-hope it was on break. Most front desk staff appear resentful-no warmth. I'm guessing it comes from guests that are constantly complaining. One day watched guests in checking line for close to an hour! In summary, the hotel is just a notch up from a dump but acceptable at the price given it's location. I could go on and be more expansive with specifics but you get the idea.
November 10, 2013
Rated 5 out of 5 by Flyer Outstanding staff
I have came to visit NYC after many years with my spouse. We chose this hotel for it was available to redeem points with a good rate. And, the surprise was waiting for us. One member of staff has made us feel welcome, special, important and she treated us as VIPs. Her name is Seher Funk.
The conversations, the small talk and kindness and desire to be there for us was so genuine that it left us both speechless.
Sharaton must be proud to have hired such an individual as it goes without saying, she is their true asset. I would have even slept in a balcony after such reception, as the lady has made our stay special. Absolutely outstanding.
January 28, 2014
Rated 4 out of 5 by PORTTRAVELER Very Pleasurable experience!
This is a very nice hotel in the middle of Manhattan. Location could not be more prime. It is close enough to Times Square but yet not on top of it. Hotel staff was VERY pleasant and accommodating. Obtaining taxis was very easy due to the Taxi person whistling taxis for us. Room size was also very nice. If possible try to ask for a corner room. :) Rooms well kept and renovated. (We were told we were in a renovated room?) Def would recommend and visit again. Only thing I did not like was paying $3.25 per item to check baggage at the Baggage Check upon check out since we were staying in the city a few hours after check out. Overall, :) .
November 3, 2011
Rated 2 out of 5 by Rajeev Very Basic for the price you pay. Staff only does blame game
Started with a long Q for check in. Took 30 mins to reach the front desk as it had only one person manned up. The SPG Gold and Platinum had two front desk with only 1 or 2 guests waiting. On talking to front desk, she said its not her decision. Front desk manager said staff on holiday can't do anything.
Room Towels and Beds were stinky. Had a rotten smell, though they were changed daily I think the laundry used had a problem. Again staff mentioned not their problem. Guest services were very non courteous. Asked for Engish breakfast tea bags and was told can give only Wild Blossom orange or Earl Grey even though they do serve English tea bags in Hudson Market. Was asked to go for room service if I needed English tea bags.
Concierge gave wrong information about Statue of Liberty cruise timings. One of them knew about VIP passes from hotel for Empire state another one had no idea about it.
For the price I paid it was lower than basic amenities and service.
August 27, 2012
Rated 4 out of 5 by ToniCTravelAmeniti1 Service Squared in Times Square
The location for this property is convenient to Times Square. The property needs improvement. The spg recognitions is subpar but it is a good alternative to more expensive hotels. Very hard to get an upgrade as an elite traveler.
It is telling when a lot of platinum members rate this hotel so low. They really need to improve.
January 10, 2014
Rated 5 out of 5 by migmad Way Better Than Expected
The new Sheraton New York is beautiful. I remember what it looked like before the renovaiton and it was desperately needed. The room layout is nice. The decor of the overall facility is much improved. The staff I encountered were very friendly especially the Manager JL. He helped to make my wife's birthday special.
November 25, 2014
Rated 1 out of 5 by minie13 Horrible
The front desk is not friendly, they don't even make an effort to treat you well. I never had such a bad treatment in a 5 stars hotel.
Is unfair to pay more than 400 usd per night and don't even have free wifi in rooms. Even 10 euro hostels have.
To use the frigobar, you need to pay extra money. It doesn't make sense. I felt like if I wanted to use anything more than the bed bath and tv, I would have to pay a lot, even though I was already paying a lot of money.
I do not recomend this hotel for anyone and for sure will never come back.
It doesn't make any difference if you are a SPG member or not.
I have never stayed in a hotel with this price which has plastic curtain.
absolutely disappointed. I stayed 25 days in this horrible hotel.
October 25, 2013
Rated 5 out of 5 by Coco07 Vacation
The hotel was close to all attractions. Few blocks away from Time Square and Central Park. The rooms were great. Hotel staff very helpful.
November 26, 2014
Rated 5 out of 5 by Jess5377 Wonderful hotel
Beautiful luxury hotel at a great price. Clean and updated rooms. Very friendly staff, we will be staying again soon.
November 26, 2014
Rated 1 out of 5 by Atlax Not for road warriors who need restful sleep
Given its location, the rooms are very noisy, especially at night with the subway sounds, cars and tourists all mixed together!! That was the primary reason that I cut short my stay and moved to another hotel. The response from the Reception was that all rooms were like this so there was no point moving to another room! I have stayed at other hotels along this stretch all the way to Times Square and never faced such a ruckus - couldn't sleep for half the night and got a headache! Apart from that, during check-in, the SPG counter was under-staffed; I waited 10 minutes and then moved to the other line which was moving 5x faster.
October 15, 2013
Rated 1 out of 5 by Skinner74 Small "superior room" with zero water pressure
I was disappointed with my stay. I chose to use more Starpoints to get the Superior room (can't imagine what the Standard room would be) and had a room with barely enough space for the king sized bed to fit. No space for single suitcase that I wasn't tripping. Bathroom was tiny. Water pressure was non-existent (think dribble). Paid $25 extra for club level access which was to include evening hors d'oerves and breakfast - both of which were minimal at best. Overall it was a very poor experience and I will find an alternative next time.
July 16, 2013
Rated 1 out of 5 by Mark17 Extremely Disrecpectful operator
I have been staying in this hotel for over past three years. on August 15th around 2:10pm EST I called to request for a folio and the operator was kept transferring me to wrong extension witout even completely listening the request. For the fourth time I called and asked to please fully listen the request so that she can transfer to appropriate party, her response was "I dont know anything i work in a different department" and she transferred me again to some ext. I called back again and she kept putting me hold and ignoring the call.
I would rate the hotel due to this incident unsatifactory on the our corporate website also.
August 15, 2013
Rated 5 out of 5 by ckw11 Excellent hotel in a great location.
We had an excellent stay at this hotel. We booked the hotel for 4 nights through Priceline. We were upgraded to a renovated king which was beautifully appointed and clean. The staff throughout our stay were very professional and friendly. The only downside was the valet parking operated by the garage beside the hotel...we rarely drive into New York...good news...they were _very_ slow both on arrival, and on departure...like 30 minutes+... the hotel itself though was perfect...we added a day to our stay from the Sheraton website...
December 26, 2011
Rated 5 out of 5 by Taramizoo Very Nice
I had an excellent stay here, I love this hotel. It's very clean, comfortable, luxurious and they even give you something special if it's your birthday!
November 16, 2013
Rated 5 out of 5 by Gunner Awesome all the way around, baby!!
A quick check in was superb. When we got to our room, WOW a beautiful, beautiful suite on the corner seeing Central Park and Time Square! Thank you so much. Love the electric curtain openers!!! The housekeeper for the week was the most friendliest and kind woman. We love her! The Club Lounge on the 44th floor was VERY GENEROUS to everyone and it was WONDERFUL to see the same employees there for so many years!! Excellent staff throughout the entire hotel down to the bellmen! We are very happy! Thank you Sheraton New York!! I am a VIP member with Starwood Not platinum or gold but a real VIP member and you did not disappoint.
November 30, 2013