Rated 5 out of 5 by JPC35 Perfect location for Christmas season
This is a lovely hotel only a block from Radio City Music Hall. It is on Seventh Avenue so not right in the middle of Times Square which is way too busy. I avoid that area if at all possible which it was staying at the Sheraton. We'll definitely be back!
Rated 5 out of 5 by DFM05 NY trip with Spouse
I frequent this hotel when I come to NY, this last time I brought my Wife and she truly loved the room, the cleaniness and the feindliness of the staff. I can't say enough good things, since from the receptionist to the bar waitress(both) and the check out receptionist were extremly wonderful.
Rated 5 out of 5 by jbb38525 This hotel should offer free wifi in the rooms
bed was very comfortable. room clean
Rated 5 out of 5 by Tommy17 Great energy in the lobby
From the doorman to the receptionist to the lobby - a great inviting place!
Rated 5 out of 5 by BKC59 Another wonderful stay
We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered.
Rated 5 out of 5 by Cape23 This hotel is in a great location
Great Room and great location. The entire staff was friendly and helpful.
Rated 5 out of 5 by Denny70 Great place to stay for a meeting in Midtown
Came from out of town to a meeting in Midtown Manhattan. The accommodations were nicely appointed, the food was excellent, and the staff was great.
Rated 5 out of 5 by Len007 Hotel Staff so helpful
A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options.
Rated 5 out of 5 by Scheck Great stay
We really enjoyed our stay here. Edwin at the front desk was extremely helpful. He went out of his way to ensure we had a great stay. I have platinum status with SPG and they really made an effort to recognize that.
Rated 5 out of 5 by MUL2 M&G Portland Maine
Arrived on Friday the 13th of Dec....Left one day early due to snow storm....No Charge on leaving early....free WiFi....Staff very friendly (as always)....great help getting a taxi to JFK....we'll be back....NYC owes us a weekend....last year we had to leave early because of SANDY....
Rated 5 out of 5 by Pateric10 Convenient & Friendly
The staff was friendly, efficient and welcoming. The rooms were comfortable and well appointed. Located a short walk from Times Square and steps away from a subway stop, it was easy to get wherever I needed to go. The only thing I missed was on the TV - no MSNBC (there were at least 5 sports channels though!).
Rated 5 out of 5 by escape76 Refreshed look adds to the Time Sq glamour!
Sometimes hotels focus too much on looks/amenities and forget about the people part of the business. I'm proud to say in addition to a makeover of the hotel, the staff at the Sheraton Times Square were terrific. From the bellman, to the VIP Manager, and the gentlemen working the club lounge - kudos all around. You guys were curteous, professional, and always willing to help.
Rated 5 out of 5 by Romefran The hotel was amazing!!
I would highly recommend this hotel to anyone! It was perfectly located right in midtown NYC, close walking distance to all the main attractions. Hotel staff was very helpful in helping us with our needs.
Rated 5 out of 5 by Charlieb1 MDShears
Great location. Busy and efficiently run. Great Starbucks in lobby.
All personnel very helpful and friendly.
Rated 5 out of 5 by RGutierrez Excellent Staff
This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience.
Rated 5 out of 5 by SusanandBob Another nice stay in Times Square
Checking in late in the evening on a holiday weekend, our "superior room" was very small, but well appointed. While the club lounge was extremely crowded, the staff was very helpful in finding us a place to sit - definitely a benefit of being a frequent visitor!
Rated 5 out of 5 by tbay41 Excellent location, amazing food, great room, greater staff
Our team chose Sheraton for annual customer meeting. Food was the best I've had at a hotel and then some, hotel banquet/catering staff were VERY responsive, front desk & housekeeping as well.
It wasn't perfect - elevators VERY slow [full occupancy] and shower water pressure was so-so - but as close as you can expect short of paying $800+ for a 5* hotel.
Rated 5 out of 5 by DebbieR fantastic
After reading some of the review's, I was a little skeptical about going there. What a pleasant surprise. I had never been to NY City before, I reached the hotel, expecting slow service at check in, it took less than 5 minutes!! The room was spotless, and the people were extremely helpful! I would definitely recommend this hotel to everyone and I plan on going back as soon as I can! My experience was amazing!! A big thank you to the staff at the hotel!!!
Rated 5 out of 5 by Rider3 Great Location and Staff
I was welcomed to the hotel by Christian at the Preferred desk. He had honored my request for rooms close together. Couldn't have asked for abetter location!
Rated 5 out of 5 by denny254 ny,ny
this is the only place I would stay in ny. you are in the center of everything. my wife and daughter w love this place
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
Rated 5 out of 5 by mdd5 great hotel
the hotel was perfect. everyone we encountered was very helpful
Rated 5 out of 5 by David1749 Superb
This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week.
Rated 5 out of 5 by lellison62 Great location, Small Room
The location was perfect! Walking distance to all the shows, Time Square, Rockefeller Center, and subways. We walked almost everywhere because of this location. The only drawback of this hotel is the room size. It is small (although I am sure most are in New York). We had three in the room and the bathroom was too small for all of our items.
Also, if you like to unpack your bags, DO NOT stay at this hotel. This was the main drawback and the only reason that we would not return. We HATE living out of a suitcase. If you are only going for a day or two it is reasonable, but if you are spending 4 or more days it is extremely inconvenient.
I have given this hotel an excellent rating because this hotel is perfect for location and hotel employee helpfulness and friendliness. BUT if you like to unpack, this hotel is not for you.
Rated 5 out of 5 by Gunner Awesome all the way around, baby!!
A quick check in was superb. When we got to our room, WOW a beautiful, beautiful suite on the corner seeing Central Park and Time Square! Thank you so much. Love the electric curtain openers!!! The housekeeper for the week was the most friendliest and kind woman. We love her! The Club Lounge on the 44th floor was VERY GENEROUS to everyone and it was WONDERFUL to see the same employees there for so many years!! Excellent staff throughout the entire hotel down to the bellmen! We are very happy! Thank you Sheraton New York!! I am a VIP member with Starwood Not platinum or gold but a real VIP member and you did not disappoint.
Rated 5 out of 5 by julesmr Great location/Staff
We decided to stay at the Sheraton for my upcoming 40th birthday, It was also my first time in New York, this hotel is in the perfect location, walking distance to 5th Avenue, Times Square, Central Park, Rockefeller Centre etc, the Hotel staff were friendly and also on hand to help with questions on things to do etc, on our arrival we were surprised when we was told by the receptionist that we could have free wifi connection in our room just by becoming a Sheraton Prefered Guest member for free, we were on the 36th floor and had a lovely city view, the room was clean and comfortable, I would like to personally thank Anna (front office supervisor) and Anna Marie (VIP Services) for the lovely complimentary champagne etc for celebrating my birthday, which was a lovely surprise. I would definitely return to this hotel if I get to visit New York again
Rated 5 out of 5 by JAW81 Location, location,location
While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us.
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
Rated 5 out of 5 by Brooke0918 great weekend
I have stayed at this hotel numerous times for business. On this particular weekend, it was for family/social. I found the overall experience to be excellent. The location, proximity, staff - all exceeded my expectations.
Rated 5 out of 5 by JImKinahan NY Getaway
Great location close to everything.Service was great.