Rated 5 out of 5 by JaimeBrad The waterark is the main attraction!
We came to the Sheraton to spend our 1 year wedding anniversary with our 3 year old boy, we had SO much fun, we highly recommend the waterpark for all ages of kids, it was a ton of fun!
May 12, 2014
Rated 4 out of 5 by Steve Excellent staff
This hotel has a friendly staff that is always willing to help make your stay as comfortable as possible.
May 9, 2014
Rated 5 out of 5 by Mawan2000 Great place
I entered into my room and saw wine and cheese were waiting for me. Great place to stay in Calgary
April 30, 2014
Rated 4 out of 5 by e2bees Good for family staycation
Enjoyed 2 nights this past weekend in a king suite. Kids rated pull out sofa as comfy (2 boys). Suite could have used one more arm chair/lounger. Room updated nicely but for the price I was paying,and the quality expected, they should talk to the contractor to tidy up the loose ends. The king bed was ok, pillows, while plush, were too soft.But that is only our preference. Enjoyed eating at Colors (shouldn't it be colours...;), and room service from same was very good. Price was as reasonable as family restaurant just down street.Kids enjoyed pool area,wifi was very good. We'll come back, but probably just book 2 adjoining rooms (for same price range).Also, it was easy to find and lots of amenities close by.Would have preferred fridge not filled with mini bar items and requiring a key, but over all, clean and fun.
April 28, 2014
Rated 1 out of 5 by Gordupnorth Disappointing Customer Service & Food
Check In - After a long day of travel, I checked into the hotel late Sunday evening, expecting a Club Level room as advertised and proven on my reservation confirmation; I had been excited about this reservation as I was not away of any Club Level and after learning about the additional services, was looking forward to it. However, the front desk clerk informed me that my reservation was for a King room, not club level and I was in no mood to argue, though I did mention and show him the reservation inform stated Club Level. Discouraged, I went to my room to rest, already starting my stay in a poor mood.
Lobby - The lobby is nicely decorated, a very large open space with lots of seating in the lounge area. The one issue was that access to the elevators from the lobby was narrow and seemed to a gathering area for groups of people, including children carrying over sized hockey bags.. This made it very awkward to pass by them to get to the elevators.
Room - The room was nice, lots of space and a good view of the mountains and downtown Calgary skyline. The windows were in tremendous need of cleaning, the outside of them was very dirty, causing no picture of the mountains to actually turn out. Best yet however was a imprint of a child's hand on the window, likely after handling something sticky. I noticed the hand-print on day two of the stay and it was still there when I left 5 days later - completely neglected by cleaning staff. The bed was comfortable, but the pillows were far too soft. I asked the front desk on two occasions (once by phone and once in person) for harder foam pillows, but they never arrived.
Amenities - The pool was below average. While the facilities were large, they are in need of deep cleaning and repair. The sauna has so many loose boards, you need to be very careful where you step. There is a cafe in the pool area which is very nice, a great incentive for families to stay longer. There were two hot tubs, one however was sectioned off; the other was fine, warming than what I expected; and even though there was a sign not allowing children under 10 in the hot tub, there was a 4 year old with her mother, while 2 staff looked on and did nothing to enforce the rule. I was not able to relax in the pool area at all, it is certainly catered towards families experience and not relaxation.
Restaurant - The breakfast restaurant, Colors, was a big disappointment. I tried it on two occasions, once for the Eggs Benedict which I did not enjoy, the eggs were over cooked, potatoes undercooked, and the Hollandaise sauce was made from a powder, not from scratch. I tried it again a few days later for their buffet but was disgusted by the grease level in every warm item they served. I opted for fresh fruit from the local market instead of breakfasts at this location. I did not try Carvers, their steakhouse onsite, after hearing
Room Service - I managed to get a couple orders of room service in during study periods of my stay. I would say that the deserts were fantastic, and the entrees are not worth the money. I have attached pictures of the orders. Their Chocolate Mousse Torte was great, rich and light; baked apple pie was good; the chicken breast was small and over cooked; the bruschetta was overcooked and hard, the tomatoe topping was heavily salted for some ready, but the roasted garlic was a great touch.
April 28, 2014
Rated 5 out of 5 by Mawan2000 My 2nd home
I stay at this hotel one to twice a week. Staff is awesome, always greet with great smile and welcome me like an old friend.
Rooms are very quite and comfortable.
Hotel is close to shopping malls,theatre etc.
I enjoy my each and every stay
April 24, 2014
Rated 5 out of 5 by CaliTraveller72 Love the Sheraton Cavalier
Rooms have been nicely updated and the waterpark is always great fun for the whole family.
April 22, 2014
Rated 5 out of 5 by LeGaul67 Excellent stay!
When I arrived, I was upgraded to a suite at no additional charge. The lounge has a good variety of breakfast foods and Henry's Pub is a great place to eat - 20 wings for $5.00 on Wednesdays! Overall a great hotel. Always enjoy staying here while in Calgary on business.
April 18, 2014
Rated 4 out of 5 by Sherry55 Convienence
Great location and near lots of good dinning within short walking distance. Pools and waterslide very family friendly and entertaining, Comfy beds ,pillows and bedding.
April 17, 2014
Rated 5 out of 5 by Willett Love the updated rooms
I had a great stay. Love the cleanliness and quality of the rooms and finishings. Staff were great. I would definitely recommend this hotel. The breakfast restaurant "Colours" was very good and the steak at Carvers exceeded expectations.
April 14, 2014
Rated 4 out of 5 by heck Sheraton cavalier
A great relaxing place to stay weather for 1 night or a few nights. Pool is great and the lounge is a relaxing place to unwind.
April 14, 2014
Rated 4 out of 5 by TylerTheRegular Very happy with service
I have been staying at the Cavalier in Calgary for many years. i was in a real bind this time and Gary was able to get me a room when no onw else could. He went above and beyond with phone calls etc to set this up for me. From a platinum member it is much appreciatd.
April 12, 2014
Rated 4 out of 5 by JC57 Convenient
Room was quite warm even after resetting temperature on thermostat. Very nice room, but lots of noise in room from noisy street intersections.
Given all the medians and one ways, it is a bit of a pain to get into parking lot from the street.
April 10, 2014
Rated 3 out of 5 by GordW patronage
I see no difference in the level of service or recognition of my Platinum status at the Four Points down the street. I stay at this hotel at least once of month and I do not feel like my patronage is appreciated.
April 9, 2014
Rated 1 out of 5 by vb31 romance package??? really??
arrived at the hotel after having booked romance package, which included late checkout if available, I had to ask, them prompt the front desk clerk to look at our reservation, which would include a late checkout til 4pm if the hotel was available. I was able to have a checkout til 3. I asked if the sparkling wine and chocolates were in the room, blank stare...they were sent up, but merlot not sparkling and only half a bottle. Dinner in the lounge, steaks tasted like they were boiled...odd Breakfast was included in romance package, we asked desk in the morning when we came down where the breakfast was, we were directed, a nasty breakfast to the tune of 35.00 which we had to fight about because our breakfast was to have been included They eventually went to the front desk to check and the lady came with breakfast vouchers which had not been given to us at checkin. No apology, appears they didn't much care...the room was fine..the romance package a joke...what a shame
April 7, 2014
Rated 5 out of 5 by Lisa2267 This hotel has comfort figured out
We travelled to Calgary for a team tournament and found the hotel very efficient, comfortable and accommodating. They kept our whole team together with our rooms which was a bonus. Pool was enjoyed by all the kids. Would have been nice to have a fridge in our room (not bar fridge) to keep our extra food, drinks for the tournament
April 7, 2014
Rated 4 out of 5 by Gret Some suggestions for the water park
I am concerned regarding the safety of children in the pool area.
Please consider an attendant at the top or bottom of the slide and to enforce the "no diving" suggestions written on the edge of the pool.
As well the attendant could monitor the overcrowding in the hot tubs.
Persons folding the towels do not appear to have any ability to perform these safety duties.
April 7, 2014
Rated 5 out of 5 by Sharkie77 Great weekend stay!
This hotel provided us a great weekend getaway for our family! The breakfast at Colours was delicious and it was exciting for our son to be able to wear his pjs down for breakfast. Also the fitness facility was better than most hotels.
March 31, 2014
Rated 5 out of 5 by traveller Home away from home
This facility conveniently located away from downtown and close to many amenities. The staff are very friendly and supportive. I have been staying at the Sheraton Cavalier for the past three years for all my travel needs.
March 29, 2014
Rated 4 out of 5 by bori Nice stay
My room was very comfortable. I was expecting more from its main restaurant. Food options close down at 11pm, so if you have a late arrival you should look to eat somewhere else. As a gold SPG member, I was not offered an enhanced option for my room at check-in.
March 28, 2014
Rated 5 out of 5 by RayJ1 Incredible Customer Service
Gary Hambley, Saleem and staff continually exceed my expectations compared to staying at other Hotels. They epitomize what SERVICE really stands for. It makes traveling a better experience.
January 15, 2014
Rated 2 out of 5 by billyxe Carvers staff borderline rude
Myself and 4 colleagues , all Starwood Platinum members dined at Carvers during our stay. Hostess very unfriendly, looked down her nose at us for not having a reservation. The restaurant was 1/3 full the entire evening. 1 colleague was late and the hostess kept threatening to take away one of our tables if our colleague didn't arrive soon(we had a table for 2 added to a table for4). There were 10 empty tables for 2 the entire evening! She didn't need our table, she just wanted to be rude.
Not the 1st time this type of attitude was displayed by the same employee. Some training in politeness and appropriate way to treat loyal customers is definitely in order. Been staying at this hotel for years and the rest of the staff is always so helpful and friendly.
December 21, 2013
Rated 3 out of 5 by jean101 Lack of communication
When we checked it there was no mention that half of the pool amenities were down. The sauna was down for a while under repair and so was the hot tub. Paying full price and not letting you know up front while checking in was unprofessional.
December 9, 2013
Rated 2 out of 5 by kirbowla Disappointing
As a platinum member, I have stayed at this hotel many times over the years. Unfortunately, as staff change so can service levels. I was particularly frustrated during my stay at this property last week because the staff would not listen to what I was telling them I needed. I was in town for my Grandmothers 99th birthday celebration and my two sons were joining me. I asked for a room with a king bed and a pull-out sofa. As I said this the staff heard 'suite.' I repeated the sleeping configuration that I required. What did the staff do? They put me in a suite with a single King bed and no pull out sofa. I had to call down for a cot. The staff immediately informed me that I would be charged an additional $15. Customer service is negatively affected when the staff jump ahead of what they assume the customer is asking for instead of actually listening to what the customer is requesting. I have been very loyal to this property and I really felt let down by the hotel this time around.
December 9, 2013
Rated 5 out of 5 by Myron59 Quality hotel
This is a nice hotel, has many places to eat within walking distance, staff were all very nice, clean and quiet rooms. I would stay there again.
December 9, 2013
Rated 2 out of 5 by kirbowla What a customer says and what hotel staff choose to hear.
As a soon to be life-time Platinum member, I preferentially stay at Sheraton properties often. The Sheraton Cavalier in Calgary has been my 'go-to' property in that city for some time. Sadly, staffing changes sometimes bring a reduction in customer service. My stay at this property was related to our family amassing to celebrate our grandmothers 99th birthday. I made arrangements for both of my sons (22 and 23) to be in Calgary for this occasion. I spent far too much time on the phone with the staff explaining to them that I needed a room with a King size bed and a pull-out sofa bed. When I repeatedly specified this requirement, what the staff kept hearing was "Oh, so you want a suite." What they gave me was a suite with a King size bed and no pull-out sofa. I had to call down for a cot and the staff happily informed me that they would charge me an additional $15 for this - which they did. My experience is that very often Sheraton properties have rooms (not necessarily suites) with pull-out sofa beds. There is so much value in actually listening to what your customers are saying as opposed to jumping ahead of them with what you think they are asking for. This was a disappointing stay that wound up complicating what should have been a very positive celebration for my family and I. I recommend the management at this hotel dialogue with their sister property in Richmond, BC. Now there is a management team that truly knows how to listen to their most loyal customers and execute excellent customer service! Kirby Briggs
December 8, 2013
Rated 1 out of 5 by monday What?
We drove in from Saskatchewan to do some shopping. We had stayed here before. My wife wanted to stay overnight and have a hot bath after a day of shopping. $239 room and no bathtub! We were very disappointed.
November 28, 2013
Rated 5 out of 5 by bcnllb Back Again
I have stayed at this hotel on several occasions, both for personal and business and have never been disappointed. This time around the staff (Saleem, I hope I got his name right) checked me in well before the check in time of 3:00. I know the hotel was busy because I was unable to get a room for my first night in Calgary, so I was grateful that I was able to check in at 1:00. Thanks.
November 9, 2013
Rated 5 out of 5 by YazzTech Great Hotel for the Price
Every other major hotel in Calgary was crazy expensive. This Sheraton provided a reasonable rate and it is only 20 min. away from Downtown.
November 1, 2013
Rated 5 out of 5 by RefiningRuss Great experience
I have been the presenter at a number of classes at this location. During the most recent visit I found all staff exceptionally courteous and friendly, and the catering group very attentive to all my needs. The food provided was exceptional. A job well done by all members of the hotel staff. I could certainly recommend this hotel as a site for your meetings.
October 25, 2013