Rated 3 out of 5 by apvbguy charged after leaving
I am a SPG platinum level, I booked a 10 night stay using my points and when I checked out I was told that there were no additional charges. A month later there was a $400 charge from this property on my AMEX, I disputed the charge with AMEX and they removed all but $81 of the charges, why was $81 still charged is a mystery to me and I am still working for an answer. As others have noted the hotel is a good location at a fair price, it is showing it's age but isn't ready to be labeled as shabby. Just be aware that you need to check your folio and credit card statements because this property places fraudulent charges onto people's cards.
December 24, 2012
Rated 4 out of 5 by jeff great front desk staff
when i arrived the girl at the desk was attentive and pleasant. the suite while small was nice and decorated in what i would say a contemporary cozy motif. the bathroom was a good size compared to the rest of the suite with a nice hard surface vanity top. the batteries in the tv remote were bad and the front desk sent some new ones right up.on our second day housekeeping did not leave any clean towels in the room and the front desk sent some right up. the club lounge was again decorated in contempory cozy style. as i find with all sheratons the food selection is poor. i needed to print something and the printer was out of paper so i called the front desk and they had some sent right up. when i went to the restaurant for breakfast i found that all of the tables that were not occupied had not been bused. (probably 60% of the restaurant). there were no clean plates or silverware due to this. the food, once we were able to get a plate and eating utensils was pretty good however. i had a problem with the wifi code and the young man at the desk took care of it for me. we needed a cab on both days to get to the convention center and on sunday when i asked for a cab to be hailed for me the courtesy van driver volunteered to drive us. he was very nice and even pointed out some notable facts about the town as we drove. he even detoured us so we could drive past the kennedy assasination spot. except for one day in the restaurant, i cant say enough good things about the staff at this hotel.
February 28, 2012
Rated 2 out of 5 by AMart Was not taken care of
After a long day of delayed flights I arrived early in the morning after my expected check-in. I was told that I would be charged for the previous night for missing my original check-in because they had to hold my room. I was told the room that I had reserved was no longer available, and was down-graded.
At that point I was given a room key and walked in on already occupied room. After apologizing to the person I just walked in on, I went back and got a new room key. Despite booking a single king bed (and paying a good amount for it) I was giving a double full room. The food was lackluster, and the bar staff didn't seem to know anything about the local beers that were "featured" except that I probably shouldn't order one because they are foamy.
I will not stay at this hotel again.
June 30, 2014
Rated 5 out of 5 by tlmc312 Great Hotel!
The staff was extremely friendly! We called for an early check-in, and were told we could check-in any time morning! That was really helpful for us, as we had a long day ahead of us, and it was nice to be able to go back to the hotel and just go up to rest. We really enjoyed our stay!
July 14, 2014
Rated 1 out of 5 by Mikeyk64 Attitude is everything
I've stayed at this property before because of it's central location...but after this visit, never again. The belittling attitude from not just one person, to the outrageous loud noises, to the restaurant not allowing us to enter during it's posted open hours, to customer service agents not doing anything about my issues as I communicated the issues to them...all of these result in me never staying at this property again. I am an SPG Gold Member and constantly promote SPG properties, stay at them personally, and book events at them for my company. I will continue to promote SPG and their properties...but this Sheraton Market Suites just fell off of my list.
October 31, 2012
Rated 5 out of 5 by wooldog Good staff
Anthony (front desk) should be commended-excellent people skills and extremely helpful.
July 17, 2014
Rated 4 out of 5 by Bishop64 Recommendations
You should alert potential guests that you charge for parking. That not inconsiderable expense was not included in the room rate.
Also, the buffet breakfast is quite expensive. I chose to eat elsewhere after the first morning because it saved me money.
July 14, 2014
Rated 2 out of 5 by IN123 Still needs some work
The hotel was renovated, yet still needs some work on internal items.
Shower wouldn't drain
Shower exhaust fan did not work
Beds were so so
Pricing was okay
Breakfast was good
July 15, 2014
Rated 1 out of 5 by Adelaide408 Awful room. Excellent staff.
The upholstery on the sofa in the room was ripped, the sheets on the bed were ripped, the duvet was stained and I stepped on dirty toothpicks on the bathroom floor. It. Was. Gross.
On top of that, a previous guest had left a comment card on the desk with all kinds of complaints and that card had clearly never been picked up.
That being said, the staff were very apologetic and quick to make it right. I was very unimpressed by the room, but the staff were excellent. I didn't eat any food or beverage so I am unable to comment on the quality of those items.
June 10, 2014
Rated 5 out of 5 by bsagain Parking
Very disappointed that after prepaying for the room, I was charged for parking in an open lot at your hotel. I have stayed here on many occasions and have never paid for parking. If it were valet parking I would understand however the bill at checkout states self park. I would think even self park for SPG would be included. Look forward to your response before recommending again.
July 7, 2014
Rated 5 out of 5 by Rlam67 Great stay helpful staff
Donte (SP?) was extremely helpful to me and my family during our stay in Dallas. I would definitely recommond this location to friends traveling to Dallas.
July 14, 2014
Rated 5 out of 5 by lucylu All was excellent, we just never had time to eat there
We asked for a nice quiet room because we were on business.
We also asked for an erly check in.
The staff prepared a lovely quiet room on the 9th floor with an amazing view of the cit lights.
Our suite was comfortable and m husband had a desk to work on his presentation.
The 11th floor club came in very handy & it was a great touch to make us feel special.
T Y ,,,we will visit again sioon!
July 1, 2014
Rated 4 out of 5 by goga this hotel has good features
the location is convenient, nice pool, nine view to downtown its a nice hotel inside and out. What i didn't like is that no free wi fi, no complimentary breakfast for the price of the hotel, and they charge me $15 dollars for like a three min call that was too much. Also on the 7 floor the ice machine wasn't working so i had to go to another floor to get the ice.
July 1, 2014
Rated 4 out of 5 by Steven77 Exceeded my expectations - nice!
I would stay at this property again - my first time at a Sheraton Suites property and I liked it. Room was nicely sized with seperate work/"living" area from bedroom. Good location with easy freeway access. Friendly staff - the man who checked me in printed out directions to get to a nearby area I asked about. Happy to have been put in a SPG floor with access to club floor (didn't use). Nicely equipped/reasonably sized fitness center. The few negatives: pillows were uncomfortable (big foam), windows/balcony door whistled from wind, AC blows directly on the bed - I blocked it by opening the closet door. Very small but noticed cob webs up on the lobby ceiling while checking in.
December 4, 2012
Rated 3 out of 5 by BaylorAlum09 Not a bad stay but...
Two main things:
Cheerleading convention/competition in town the same weekend as us - I'm sure most hotels were booked like ours was, but we found the noise to be excessive coming from neighboring rooms and the hallways late into the night - not great when you're travelling with two small children.
Bedroom doors on the suites - I think Sheraton was trying to go trendy, but really, you don't need frosted glass/plastic for 90% of the bedroom door. Again, when you are trying to preserve the bedtime rituals of a tired toddler, having a door that closes, but shows all light and conducts sound way too well is very frustrating as it leaves everyone sitting in the dark in the living room.
March 4, 2014
Rated 4 out of 5 by br549sch customer service great
Anytime I needed anything the front desk staff was on it. The maid keep our room serviced well. Enjoyed my stay, very impressed with the desk staff.
July 8, 2014
Rated 4 out of 5 by K226 Pleasant Memorial Day Weekend
We have stayed here several times. This hotel is comfortable, well-located, and reasonably priced. While we didn't need much, the staff were always immediately helpful when asked. I get upgraded to Club level because of my Platinum status, and I appreciate it. They have really improved the Club service since we last stayed. There is a full hot breakfast as well as a hearty selection of hot and cold snacks in the evening. The gentlemen who serve are attentive and kind. It is great to have the suite set-up, although the result is a very small bedroom.
May 26, 2014
Rated 5 out of 5 by arogers Great experience
I recently stayed at this hotel for the weekend to celebrate a friend's birthday in Dallas. It was a great experience. Check-in was easy, and Deborah at the front desk was very helpful. She went out of her way to make our stay comfortable and offered suggestions for things to do in the area. The room was nice, although I would prefer queen beds to doubles. The beds were very comfortable. The room was very clean, with complimentary water and Starbucks coffee when we arrived. The hotel was quiet for the most part. Staff was friendly. Ample parking. Would definitely stay again.
May 5, 2014
Rated 4 out of 5 by Eva49 SPG Recognition
As an SPG member for over ten years, I
have thoroughly enjoyed my membership.
During each check-in this weekend, I wasn't informed of the Complimentary breakfast for
SPG members. This should be automatically
mentioned as PART of check-in policy. Otherwise, front desk staff were extremely hospitable.
July 1, 2014
Rated 3 out of 5 by BRTraveler Issues
I stay at that hotel 3-4 times a year. This was my worst experience. First, I have the same issue I always have. When I order room service they NEVER leave a form to order the 2nd day. next, on the first night after a day at market I got back to my room to change for dinner around 7pm and my room had not been cleaned, bed made, no new towels, nothing. I also went to shave the next morning and the staff had thrown out my good razor when they did come clean my room. I also had a problem with my bill. When I left the staff was still working with the Dallas market center to get it straight. I got an email last night when I returned home and it was still not corrected. VERY disappointing
January 23, 2013
Rated 3 out of 5 by Greg86 Couple of problems we ran into.
We had the TV in our room (Rm 724) in the living room side that was not working. The engineer did everything he could to fix it and did a great job, but unfortunately he could not fix it. We were only staying a night, so there wasn't too much of a concern.
However, as my wife and I were leaving the hotel, Saturday morning, we came out of the elevator and turned toward the entrance, and saw the wet floor sign,. I just about slipped and my wife did slip and fall. There was one of the hotel employees who was walking by and asked her if she was allright and helped her get to her feet, but yet no one behind the front desk asked her anything. We understand that if you walk on the floor where it says "wet floor" you take it at your own risk. The concern we had was there was much more water that was on that particular part of the lobby floor than normal.
I would recommend this hotel and would probably return to stay in it, but I wanted to pass this along.
June 29, 2014
Rated 5 out of 5 by monie32 This is a GREAT hotel!
My family and I stayed here during my daughter's spring break which was 7 days... We had an excellent stay! The Staff was very friendly and helpful. Ashley was a big help to us!! We were trying to find things to do with our children and she gave me enough things to do that she basically helped me plan our whole week there... lol! Even though the pool area was under maintenance, we were still able to use the pool next door and we thought that was excellent... the suites were spacious enough for me my husband and 2 children and the area was really quiet. If you are ever in Dallas, you must stay here...
April 2, 2012
Rated 1 out of 5 by Lowyou Cigarette butt from the drain
The hotel started off well for us but the moment we went to shower our troubles happened. We were atanding in water while showering because the water wouldn't drain well. After that my wife and I were brushing our teeth and the water wouldn't drain in the the sink either. The nasty part came when a cigarette butt came up from the drain. We made a mention of it to the door man when we and he got someone to go up to the room. The problem was fixed according to them but that night when we brushed our teeth we had the same problem. Having that in its self is enough to put a sour taste in your mouth.
October 1, 2012
Rated 3 out of 5 by RICJ72 Not bad hotel in great location
I came here a couple of days ago for a three-day stay.
The evening staff member who greeted us at the front desk was nice and provided useful info.
The lobby looked a little dated and worn as did the hallway to our room.
The room itself was average and worn as well. The bed was very comfortable and the shower worked great.
The lounge (if you have Starwood status) offers a decent breakfast (very tasty eggs) and has a well-stocked refrigerator.
While the hotel is average, it is very close to downtown and some good restaurants/bars.
Nothing amazing about this place, but nothing horrible, either.
June 12, 2013
Rated 5 out of 5 by adairap Centrally located, great beds, courteous staff
Great location to downtown and surrounding areas. Super comfortable beds. The staff was very helpful. Overall great stay. My only recommendation is that the carpet could use upgrading.
June 30, 2014
Rated 5 out of 5 by Sarahlatics Great friendly hotel with fabulous staff.
This hotel was brilliant. Great suites, clean and spacious. Great facilities with great breakfasts, attended a conference there with a banquet at the close of it- food for banquet was beautiful. Conference hosted with excellence. The staff couldn't have been more helpful, special mentions for Deborah, Sylvia , Anthony and donte. Great hotel with courtesy bus for 3 mile radius. Highly recommended.
June 19, 2014
Rated 2 out of 5 by smurph83 This hotel has potential
The hotel seems to be on the right track for future improvements, however one of the elevators was down during my stay and there was direction for guests to use the service elevator which was not appealing. I was greeted in a timely manner for check in, however there was no inquiry of me using self park, which I was billed for incorrectly and there was no mention of being an SPG member. I also was not impressed with the cleanliness of the room, it was tolerable but could use some improvement. If it weren't for my company making the reservations here, I would have chosen to stay elsewhere.
December 6, 2013
Rated 3 out of 5 by GreenZ28 Needs to be renovated, but is a good value
Hotel is in need of an update, but the staff is great and the restaurant beat expectations
July 2, 2014
Rated 5 out of 5 by NannieX8 Always pleasant stay
We have stayed t this hotel numerous times with our children and grandchildren. Always a pleasant experience and never have experienced a problem
June 30, 2014
Rated 1 out of 5 by Raymon Dog Hotel
I was unaware that this Hotel was pet dog friendly, when I made my reservation it DID NOT mention this was a dog friendly, I asked the front manager and he said it was on thier website, so I asked him to show me, which he was unable. I called corp, and they too could not find it on their website. I mention that this is very serious to people who may be allergic to dogs, they were unaware that people could be allergic to dogs, I spent $180 per night to stay at a dog kennel. They were able to find me a room at the Hilton who does not allow pets.
I was told the the general manager will call me to explain. He never did. I will never stay at the Sheraton again, I would never recommend staying at the Sheraton, unless you want to spend high dollar for fleas and ticks.
May 20, 2014