Rated 4 out of 5 by barb8491 club room
We have stayed here many times in the last 30 years and always enjoy the staff who are very helpful, especially Blesida.
The down side this time is that the new windows are very dirty and the pillows and bed were not very comfortable, We did not get a good sleep.
March 15, 2014
Rated 3 out of 5 by JMH571 T.V. and internet was very bad, expected better for the price
The hotel features and staff were very good, and the room and bed comfortable.
Some excess noise from the Jazz festival at Nathan Philp Sq.
The T.V. was nearly unwatchable at times and internet was very slow, this was very frustrating as you had to pay extra to get internet.
June 24, 2013
Rated 4 out of 5 by ejaz12 great locatio
I enjoyed my I-day stay specially the Sheraton club, nice view of Skyline of Toronto. I must mention that Aravind Murthy VIP & Sheraton Club Manager is doing a great job and making guest feel valuable!
May 25, 2014
Rated 2 out of 5 by SA2013 Old and worn
Sadly my expectations were not met. The toilet seat was missing several pieces. There was old peeling wallpaper and no hot water for my morning shower. And I had to climb into the back of the closet, ducking under the hanging rod in order to get the iron and ironing board.
April 17, 2013
Rated 4 out of 5 by Calgary99 convenient downtown hotel -
The Sheraton is a large downtown hotel with lots of services and choices. A couple of good restaurants right across the street for a choice and convenient when weather is snowy or rainy.
We found that the catering minimums were very expensive when hosting a small meeting.
March 22, 2013
Rated 4 out of 5 by Lincoln Downtown Toronto at it's best
Great location for downtown Toronto. Check in was quick and efficient, club floor view & service was spectacular. Safe wouldn't work & service lads were quick and courteous fixing it. Gym was superb and overall a great place to stay. Wouldn't hesitiate to stay here again.
March 3, 2013
Rated 5 out of 5 by Michael459 Weekend Getaway
We booked a suite for ourselves and a king room for my daughter. We wanted to give them some alone time so we had my grandchild stay in our room. The rooms where perfect and the staff in the club lounge where great with the little toddler. Shopping on Sunday was a bonus.
November 25, 2013
Rated 4 out of 5 by beth2 first time stay, will be back
First time at property. All staff very helpfull and room was top notch. Air system great. View of city Hall beautiful. Easy in and out with valet service made getting into congested area of city worry free. Pool was not as warm as we had hoped so didn't find it pleseant.
October 2, 2012
Rated 4 out of 5 by Disappointed2012June Needs some updating
This hotel overall is very good and in the process of updating. New locker rooms in the gym/pool area are great. The new restaurant in the lobby is also very good.
The furniture in the lounge is very disappointing, there are many chairs where the foam is showing through.
May 6, 2013
Rated 3 out of 5 by dave201284 Rude staff
Great location but front desk staff were rude upon check in. 50 dollars for parking on a Wednesday night was a little crazy if you ask me . Tripping over dirty sheets in the hallways and all the maid carts that they block your door was something I've haven't seen before.
December 21, 2012
Rated 4 out of 5 by AJSB Good convention venue
I stayed for a convention based on this hotel, but also utilising meeting spaces in a couple of nearby hotel. The Sheraton was a good hub for the event, and proximity to other shops etc. was an advantage for someone who didn't have time to roam about.
April 1, 2014
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 4 out of 5 by GVLreview Some highs and some lows
Tough call this review as the hotel had some moments of excellence and others of very average. The highs were as usual with SPG hotels, sleep comfort and bed. However when some joker lets off the fire alarm at 02:30 in morning and you evacuate the bed comfort gets ruined with broken sleep. The evacuation was efficient though I don't like the stand by your beds message when you are told fire maybe 3 floors lower. I made my excuses and left.
Club lounge has some excellent staff. The breakfast is not worth the difference in room rate. Evening complimentary horrs d'hoevres were fine. Small improvements were suggested to staff but the ' we have always done it like this ' seems to be stock answer. the guest liaison staff ( Anita) went well out of her way to help sort some issues out. They were not big but again it seemed jobs worth rules stopped enjoyment.
What amazes me was clientel who did everything they could to bend rules. Stuffing muffins in their bags, loading up with 10 bottles of water Some very rude people around. Hotel make up changed a lot over weekend. Business folks during the week. Freeloaders at weekend. Oh well.
So yes I will come back, yes hotel is ideally located for bay street business, staff ( with exception of front desk) are friendly and have time for you.
Rooms are a little tired, bathroom could be a bit spruced up. These n.american tubs are no good for a bath so why not dispense and have a good power shower ?
Wi-fi as part of package is essential as outside costs would be silly nowadays.
So the incosistencies are i guess why this hotel that should be scoring 4.5 to 5 is failing to reach 4.0
July 26, 2014
Rated 5 out of 5 by Sisters Another Great Visit
We try to make an annual visit to Toronto for the weekend and have always been happy with our stay at the Sheraton Centre. Our service representative at the Reservation desk was very helpful in providing alternate accommodations when our room was not ready at check in.
February 4, 2013
Rated 5 out of 5 by Lewis427 This hotel was very welcoming
The staff were excellent very helpful and friendly.
July 1, 2014
Rated 5 out of 5 by currency Excellent Staff, MGMT and Service
I have been staying at this Sheraton since 1999 and the Staff, most have been there a long time, provide Excellent Service and are very pleasant, they reflect the Excellent MGMT.
I highly recommend this hotel, as a long time guest, for the excellent service and MGMT.
March 11, 2012
Rated 5 out of 5 by Rob127 Toronto Club level lounge
I have stayed in many hotels but the Sheraton Centre Toronto hotel is a leader. The Club level lounge provides an excellent view of the city and exceptional service. My family enjoyed the healthy breakfast options each morning in the Club lounge as we planned our day.
August 31, 2012
Rated 2 out of 5 by Winemaker72 not enthusiastic
I spent 2 weeks at Sheraton City centre Toronto, located at the 36th floor, and I can't say that has been an outstanding stay, because of lift issue: over 6 elevators only 2 were working all the others were out of service, conclusion was like a roulette getting down!
May 30, 2013
Rated 1 out of 5 by Gerry57 Terrible Stay
The windows were very dirty, carpet full of stains, air conditioner did not work properly an when told about it , they checked it out and end up bringing me a fan that was dirty, full of grape juice over it after the third day. I will never stay at your hotel again.
September 3, 2013
Rated 2 out of 5 by mmmm20131219 Nice hotel - but disappointed
Nice hotel and clean, comfortable room, but key cards failed twice and had to be replaced. First time I called Guest Services, who said they would send Security to let me in. 10 minutes later I gave up and went back down to front desk.
Also TV reception was poor.
December 20, 2013
Rated 4 out of 5 by Anthony777 Love this Hotel but this stay did not meet our expectations
We had upgraded to the club level and were disappointed that the quality did not meet our expectations that it did in the past. The room needs a good "spring" cleaning. It was dusty and the walls in the washroom were in desperate need of washing. I will stay again.
August 19, 2012
Rated 3 out of 5 by Lori60 Hotel Stay
The hot tub was not working properly and the change rooms were under construction so could not access the sauna. The alternative change rooms were a long way away from pool and fitness area, might as well went back to my room on the 42nd floor to shower and change.
February 4, 2013
Rated 5 out of 5 by Toh273 Executive District Director
Love to have very goog quality of sleep.
Have swimming pool.
Wifi at the lobby.
Wifi for SPG Gold member in the room.
June 18, 2014
Rated 2 out of 5 by Dztwo Staff dont read their emails
Had to speak with 4 seperate staff to sort our 2 rooms , they wanted to charge us 250 bucks per night extra - I had to email travel company the managers details eventually to sort their problems - also hotel v dirty following a busy weekend - not coming back ever!
August 10, 2012
Rated 3 out of 5 by Tourist2013 Very Slow Check-In Process
Hotel could use more staff checking guests in. Waiting time to check in was way too long. Each guest seems to have a million questions or carrying on conversation too long when there is a line waiting. Staff was friendly and helpful once you get up to the counter.
June 6, 2013
Rated 4 out of 5 by Nano Great Opera Location
checkout line was not identified from the checkin line. Had to wait to confirm that it was okay to leave the hotel with the account fully settled with the arriving guests. SPG line was IDd, but no recognition from desk staff, everyone mixed up in the waiting line.
February 11, 2013
Rated 3 out of 5 by thebutlers Good conference hotel
Large hotel that provided many amenities
July 1, 2014
Rated 3 out of 5 by LittleGoat Great location, building news improvements
1. Bed was comfortable
2. Line ups at check were super long the whole time I was there, unable to redeem green choice certificates for points.
3.Hotel is under construction
4. Hotel is dated (Hence construction)
5. Club Lounge served the same breakfast everyday.
August 11, 2013
Rated 2 out of 5 by NACACtraveler Expected more
I don't think I'm especially particular when it comes to hotels, but for $245+/night, I expected more. There was no heat in the hall or in my room 373 (Sept 17-20). I called and was told it was "between seasons" and the heat wasn't on yet. There was a space heater in my room so I cranked that up for my entire stay. Each night when I'd return to my room, there was noise - a cross between a pecking woodpecker and a jackhammer over my head. I called guest services a couple times to see if anyone else had shared this concern. First time the person said that sometimes there are noises in hotels. (I also asked about the heat at that time.) He said he was going to have a manager call me back, but no one did. The next night, I called and was told that there was construction going on and it was likely to stop between 11 and midnight. I'm fine with construction etc, but a hotel is for sleeping which was a challenge for me. Admittedly I am a light sleeper, but again for $245 I would have expected some of these basics. not be an issue.
September 21, 2013
Rated 1 out of 5 by Norm999 Worst stay ever
- Fire alarm sounded from 5:00AM for more than half hour. Poor maintenance of the hotel triggered alarm.
- Dirty bathroom :mildew on wall, no fan so Mirror fogged up impacting shaving
- TV remote control did not work
- Hotel staff did not care
March 28, 2014