Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Canada
  • Carte

Chambres et tarifs

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Enfants/chambre

Ces informations nous permettent de trouver les chambres qui correspondent le mieux aux exigences de votre réception et de préparer votre arrivée.

Reportez-vous aux conditions et détails des chambres pour plus d'informations concernant les frais applicables pour les lits d'appoint et les personnes supplémentaires.

Politique relative au programme tarifaire familial

Le séjour des enfants de moins de 17 ans est gratuit lorsqu'ils dorment dans les lits déjà présents dans la chambre. Les lits d'appoint pour adultes et enfants peuvent entraîner des frais supplémentaires. Les lits bébé sont gracieusement mis à disposition.

Politique relative à l'âge requis

Les hôtes doivent avoir au moins 18 ans et présenter une pièce d’identité en cours de validité pour réserver une chambre. Sont acceptés comme justificatifs les pièces d'identité officielles avec photo (délivrées par un État, une province ou une fédération).

Rated 3.5 out of 5 by 1648 reviewers.
Rated 2 out of 5 by Staff dont read their emails Had to speak with 4 seperate staff to sort our 2 rooms , they wanted to charge us 250 bucks per night extra - I had to email travel company the managers details eventually to sort their problems - also hotel v dirty following a busy weekend - not coming back ever! August 10, 2012
Rated 4 out of 5 by Great Opera Location checkout line was not identified from the checkin line. Had to wait to confirm that it was okay to leave the hotel with the account fully settled with the arriving guests. SPG line was IDd, but no recognition from desk staff, everyone mixed up in the waiting line. February 11, 2013
Rated 3 out of 5 by Great location, building news improvements 1. Bed was comfortable 2. Line ups at check were super long the whole time I was there, unable to redeem green choice certificates for points. 3.Hotel is under construction 4. Hotel is dated (Hence construction) 5. Club Lounge served the same breakfast everyday. August 11, 2013
Rated 4 out of 5 by Great pillows The room was nice and the pillows were excellent. So soft, they envelope your head. The hallways are very hot and the elevators are even hotter. The pool looks nice although I didn't get a chance to use it. Wish they had free wifi in the room and a mini fridge. July 10, 2012
Rated 5 out of 5 by Hotel's Club Level is Great With a magnificent view of the city, always attentive staff and a varied breakfast buffet it can't be beat. February 17, 2014
Rated 4 out of 5 by Always an enjoyable stay I always enjoy staying at the Sheraton. You can always count on good friendly service. The location is great, close to theatres, restaurants, etc. The breakfast in the hotel restaurant was awesome-steel cut oatmeal with fruit-YUM just like when my mom made it. December 2, 2012
Rated 3 out of 5 by Nice hotel but has cleanliness issues. The last two times we've stayed at Sheraton Centre the bathrooms have not been clean. Hair on floors, spots on mirrors and a counter that was obviously not wiped down. We will be dropping Sheraton Centre off our downtown hotel list. December 14, 2013
Rated 5 out of 5 by This hotel is in a very convenient location. This hotel met all of our expectations and we were able to walk to all of the locations that we wanted to. We shopped at the Eaton's Centre, visited the Distillery district, ate at local restaurants, went to the hockey game and met friends/family in the area. April 29, 2013
Rated 2 out of 5 by Didappointed Unhappy with recent stay when my room type was not honored , room location was directly beside elevator shaft and was extremely loud. Not placed on preferred flloor level either. Previous stay, I was not informed of pool closure either. Inconsistent service. December 4, 2011
Rated 4 out of 5 by Hotel is fine but BNB restaurant food not so good Used room service first night and nachos were excellent but 2nd night had steak at the restaurant and found very little meat for the fat in it! Definitely overpriced for the quality. Service also lagged before clearing the table and bringing the bill. October 20, 2013
Rated 1 out of 5 by I would never stay After over 40 room nights at the Sheraton i will be looking to stay at a different hotel the next time. Room heating system did not work. the TV kept freezing or going blank. i am a gold member and was not treated as one. No newspaper December 9, 2013
Rated 4 out of 5 by The Bathroom The vanity is not very large for 2 individuals staying in the room. I needed to call maintenance for the toilet. Other than that the room was very nice, but extremely warm. Had trouble adjusting the temperature. I would definetely stay at the Sheraton again. November 21, 2012
Rated 3 out of 5 by This hotel apologizes a lot Again an again they don't recognize Platinum members with free internet. Continually need to check the bill where they charge for Internet. This is not a new occurrence and should have been rectified after repeated occurrences. December 18, 2013
Rated 1 out of 5 by Unpleasant experience Many problems. Ice machine on my floor broken. 4 days after complaining, never fixed. Toilet seat in my room did not stay up. Room was humid. A/c unit was against the widow such that you could either have he room cooler or the curtains drawn but not both. September 2, 2013
Rated 2 out of 5 by Terrible Experience I was very unhappy at this hotel. The staff was rude and did little to make my stay enjoyable. The dining room staff was nasty. I will never stay here again, would not recommend it to anyone and it has provided me with a bad impression of the Sheraton name. November 12, 2012
Rated 3 out of 5 by Great First Impression Expectation high when you walk in, but after that everything is very average. TV didn't work, room and wing I stayed in kinda run down. Simple things really. Food and staff both very average. Nothing real negative to say, but nothing real positive either. February 1, 2013
Rated 3 out of 5 by A few minor issues with what would have otherwise been a pleasant stay Overall the hotel was nice, but there were a few minor issues that I wouldn't have expected from a property of this caliber: - The hook on the back of the bathroom door was missing, so instead there were simply holes in the door. This made the bathroom seem a bit dingy. - The maid woke us up in the morning when she tried to come in and clean the room, even though we were checking out that day. Why even send cleaning staff to a room the morning of checkout unless you know the guests have already left? - We ordered breakfast to the room, which arrived early. When you have specific windows of time on the order sheet, I'd like the food to arrive in the window I specified. - The signal of the TV kept cutting in and out. No idea what would have caused this, but the weather was great so it seems like it was a hotel-specific issue. There were lots of positives (comfortable bed, great restaurant, fantastic location) and none of the negatives were major issues, but when considering them all together the hotel didn't meet my expectations. February 13, 2013
Rated 3 out of 5 by Christmas Closures I was disappointed that the Club Lounge was closed. The hotel did make up for this somewhat giving us breakfast vouchers but did nothing for the first evening we arrived. Also, there was no paper delivered on Saturday morning - I had to go out and buy one. December 30, 2012
Rated 5 out of 5 by Its a hotel with perfect location Great service in the heart of downtown. Near to a mall. Nice people. we liked a lot. Just one failure: the internet service. Its too expensive when others hotels have free internet and unlimited. January 14, 2014
Rated 5 out of 5 by Best place to stay in Toronto Close to all shopping needs and the swimming pool is the best. Rooms are clean and the sweetsleeper beds are soooo comfortable. Only complaint and this is a first for this hotel from me. is the hot-tub was only lukewarm and jets were not working properly. March 25, 2013
Rated 4 out of 5 by A great location Of the Starwood Properties in Toronto this has the best location. You are right across from city hall, 3 minute walk to the famous Eatons Shopping center and a 5 min cab ride to the entertainment district and sporting arenas. The club lounge is wonderful. February 17, 2012
Rated 4 out of 5 by Nice hotel wifi is expensive I called and asked if the room came with wifi with my package, was told all rooms come with wifi, wasn't expecting to have to pay a extra $20 a night, and when traveling with children it's a must, but other than that It was what I expect from a Sheraton. July 13, 2013
Rated 4 out of 5 by Great Staff The front desk staff were very helpful in accomodating our request which was fantastic. However, we were dissapointed that there was no free wireless internet with this class of hotel. there was no shower gel in the bathrrom & poor shower water pressure. October 13, 2012
Rated 3 out of 5 by Maintenance Time Always enjoy my time at the Sheraton downtown however I was there for a conference with 800+ other people and had extremely long waits in the lobby because only 2 of the 6 elevators that went to floors 26+ worked. This was a problem for the entire week. June 2, 2013
Rated 5 out of 5 by Hotel with experienced staff The 3 guys at the front desk that are outstanding are: Steve, Brian and Max. If you have problems ..contact only them..Rest are less experienced. On the 43rd floor a girl by the name Lucilda is outstanding. She greets everyone by name. She is the best. September 29, 2012
Rated 3 out of 5 by Slow check-in to start with ... I had to wait more than 25 minutes at the SPG Gold & Platinum welcome desk in order to get checked-in. I don't understand why they had only one customer service agent available. In the room, no robe was available and the bathroom was somehow outdated. May 1, 2013
Rated 4 out of 5 by Great Hotel Except...... Hotel is great, staff is great, executive lounge is great, location is great. The mold and mildew in my room around Air Conditioner, NOT SO GREAT! Noise from Elevator wasn't so good either. Overall, a really nice stay! Perhaps I just had a bad room. May 6, 2013
Rated 3 out of 5 by Excellent location We found the Hotel to be in an ideal location, however found service to be far below the standard accustomed to at SPG Hotels. Staff appear to be quite unhappy with their work environment and this is strongly reflected in their approach with customers. October 22, 2012
Rated 5 out of 5 by Very Convenient Location means so much while staying in the city and doing a variety of activities. It is an easy walk to the ballet, outdoor skating rink, shopping, and excellent restaurants. The hotel personnel were welcoming and helpful. We will definitely return. December 29, 2012
Rated 2 out of 5 by Just ok For price, did not meet expectations. Room was not ready until well after 3 No free wifi Room is outdated Small bathrooms and not enough counter space on club room level Bad smell in lobby Smokers everywhere right outside lobby December 7, 2013
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