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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways and child rollaways may incur extra charges. Cribs are complimentary.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve a room. Acceptable forms include government issued state, provincial or federal photo identification.

Rated 3.5 out of 5 by 1790 reviewers.
Rated 3 out of 5 by Facilities need to be improved The hotel location is great, but the facilities in the guest room are need to be improved… There were no frig, microwave, and free wifi in the room, which was not convenient. July 3, 2014
Rated 4 out of 5 by Good convention venue I stayed for a convention based on this hotel, but also utilising meeting spaces in a couple of nearby hotel. The Sheraton was a good hub for the event, and proximity to other shops etc. was an advantage for someone who didn't have time to roam about. April 1, 2014
Rated 2 out of 5 by Didappointed Unhappy with recent stay when my room type was not honored , room location was directly beside elevator shaft and was extremely loud. Not placed on preferred flloor level either. Previous stay, I was not informed of pool closure either. Inconsistent service. December 4, 2011
Rated 5 out of 5 by This hotel is in a very convenient location. This hotel met all of our expectations and we were able to walk to all of the locations that we wanted to. We shopped at the Eaton's Centre, visited the Distillery district, ate at local restaurants, went to the hockey game and met friends/family in the area. April 29, 2013
Rated 4 out of 5 by The Bathroom The vanity is not very large for 2 individuals staying in the room. I needed to call maintenance for the toilet. Other than that the room was very nice, but extremely warm. Had trouble adjusting the temperature. I would definetely stay at the Sheraton again. November 21, 2012
Rated 2 out of 5 by Terrible Experience I was very unhappy at this hotel. The staff was rude and did little to make my stay enjoyable. The dining room staff was nasty. I will never stay here again, would not recommend it to anyone and it has provided me with a bad impression of the Sheraton name. November 12, 2012
Rated 2 out of 5 by This hotel need a serious renovation Look behind the doors, and you can see hairs on the floor, and it wasn't mind.. The carpet smelling and durty, I keep my shoes on all the time. The towells was use too much, good for the pool. I was very desapoint! June 5, 2014
Rated 3 out of 5 by Great First Impression Expectation high when you walk in, but after that everything is very average. TV didn't work, room and wing I stayed in kinda run down. Simple things really. Food and staff both very average. Nothing real negative to say, but nothing real positive either. February 1, 2013
Rated 3 out of 5 by A few minor issues with what would have otherwise been a pleasant stay Overall the hotel was nice, but there were a few minor issues that I wouldn't have expected from a property of this caliber: - The hook on the back of the bathroom door was missing, so instead there were simply holes in the door. This made the bathroom seem a bit dingy. - The maid woke us up in the morning when she tried to come in and clean the room, even though we were checking out that day. Why even send cleaning staff to a room the morning of checkout unless you know the guests have already left? - We ordered breakfast to the room, which arrived early. When you have specific windows of time on the order sheet, I'd like the food to arrive in the window I specified. - The signal of the TV kept cutting in and out. No idea what would have caused this, but the weather was great so it seems like it was a hotel-specific issue. There were lots of positives (comfortable bed, great restaurant, fantastic location) and none of the negatives were major issues, but when considering them all together the hotel didn't meet my expectations. February 13, 2013
Rated 3 out of 5 by Christmas Closures I was disappointed that the Club Lounge was closed. The hotel did make up for this somewhat giving us breakfast vouchers but did nothing for the first evening we arrived. Also, there was no paper delivered on Saturday morning - I had to go out and buy one. December 30, 2012
Rated 1 out of 5 by Unpleasant experience Many problems. Ice machine on my floor broken. 4 days after complaining, never fixed. Toilet seat in my room did not stay up. Room was humid. A/c unit was against the widow such that you could either have he room cooler or the curtains drawn but not both. September 2, 2013
Rated 5 out of 5 by Best place to stay in Toronto Close to all shopping needs and the swimming pool is the best. Rooms are clean and the sweetsleeper beds are soooo comfortable. Only complaint and this is a first for this hotel from me. is the hot-tub was only lukewarm and jets were not working properly. March 25, 2013
Rated 4 out of 5 by A great location Of the Starwood Properties in Toronto this has the best location. You are right across from city hall, 3 minute walk to the famous Eatons Shopping center and a 5 min cab ride to the entertainment district and sporting arenas. The club lounge is wonderful. February 17, 2012
Rated 4 out of 5 by Nice hotel wifi is expensive I called and asked if the room came with wifi with my package, was told all rooms come with wifi, wasn't expecting to have to pay a extra $20 a night, and when traveling with children it's a must, but other than that It was what I expect from a Sheraton. July 13, 2013
Rated 4 out of 5 by Great Staff The front desk staff were very helpful in accomodating our request which was fantastic. However, we were dissapointed that there was no free wireless internet with this class of hotel. there was no shower gel in the bathrrom & poor shower water pressure. October 13, 2012
Rated 5 out of 5 by Hotel with experienced staff The 3 guys at the front desk that are outstanding are: Steve, Brian and Max. If you have problems ..contact only them..Rest are less experienced. On the 43rd floor a girl by the name Lucilda is outstanding. She greets everyone by name. She is the best. September 29, 2012
Rated 3 out of 5 by Maintenance Time Always enjoy my time at the Sheraton downtown however I was there for a conference with 800+ other people and had extremely long waits in the lobby because only 2 of the 6 elevators that went to floors 26+ worked. This was a problem for the entire week. June 2, 2013
Rated 4 out of 5 by Great Hotel Except...... Hotel is great, staff is great, executive lounge is great, location is great. The mold and mildew in my room around Air Conditioner, NOT SO GREAT! Noise from Elevator wasn't so good either. Overall, a really nice stay! Perhaps I just had a bad room. May 6, 2013
Rated 3 out of 5 by Excellent location We found the Hotel to be in an ideal location, however found service to be far below the standard accustomed to at SPG Hotels. Staff appear to be quite unhappy with their work environment and this is strongly reflected in their approach with customers. October 22, 2012
Rated 3 out of 5 by Slow check-in to start with ... I had to wait more than 25 minutes at the SPG Gold & Platinum welcome desk in order to get checked-in. I don't understand why they had only one customer service agent available. In the room, no robe was available and the bathroom was somehow outdated. May 1, 2013
Rated 2 out of 5 by Soundproofing from other rooms an issue! I had issues with the sound proofing from other rooms 'night activity sounds', and was luckily saved by my Bose noise cancelling headphones. Missed not having a fridge at least and a microwave is always a bonus! June 3, 2014
Rated 1 out of 5 by Worst stay ever - Fire alarm sounded from 5:00AM for more than half hour. Poor maintenance of the hotel triggered alarm. - Dirty bathroom :mildew on wall, no fan so Mirror fogged up impacting shaving - TV remote control did not work - Hotel staff did not care March 28, 2014
Rated 4 out of 5 by Hotel is fine but BNB restaurant food not so good Used room service first night and nachos were excellent but 2nd night had steak at the restaurant and found very little meat for the fat in it! Definitely overpriced for the quality. Service also lagged before clearing the table and bringing the bill. October 20, 2013
Rated 5 out of 5 by Very Convenient Location means so much while staying in the city and doing a variety of activities. It is an easy walk to the ballet, outdoor skating rink, shopping, and excellent restaurants. The hotel personnel were welcoming and helpful. We will definitely return. December 29, 2012
Rated 3 out of 5 by Room needs updating Room needs a thorough dusting. Appears very tired and dirty. Bathroom is in need of updating - cracked paint, shower head not working well. July 11, 2014
Rated 5 out of 5 by Staff great - place busy; mini-NYC Brian, at the front desk was very accomodating in up-grading me due to an issue I had last time I stayed there. Wonderful staff all-around. Location perfect. The furniture is a bit worn (holes in couch, stains), but in general the hotel is well-kept. October 31, 2012
Rated 4 out of 5 by Great place to stay Excellent location - great in the winter as there is direct access to the P.A.T.H underground system. The public areas have a vibrant atmosphere with convenient ease of access to restaurants and conference facilities. Check-in and check-out seamless. March 8, 2013
Rated 5 out of 5 by January getaway The Sheraton Centre again was a great weekend getaway choice. Brian on the Front Desk provided excellent service as did Joanna in the Club Lounge. The Shuttle Bus to the Boat Show was a convenient service to guests. Overall a great stay, thank you. January 13, 2014
Rated 4 out of 5 by One of the best Club Lounges out there! Great downtown location with good views of Toronto. I stay here because of the Club Lounge as it is one of the best at any SPG property I've stayed at. Parking is very expensive but there is cheaper parking in the Green P parking across the street. August 1, 2012
Rated 4 out of 5 by First Stay This trip was my first stay at the Sheraton Downtown Toronto. The staff was excellent. Helpful, polite and quick. The room was clean and comfortable, with a wonderful view. I will definitely be staying at this hotel again when I am back in Toronto. November 19, 2012
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