Rated 5 out of 5 by FrequentNYtraveler Hotel has the best staff.
How helpful the entire staff were! From the front door to reception to security assistance in the middle of the night. We were safe, secure and cared for all the way. Quality of service, location and quality of service. Did I say how great the staff were at meeting our needs every time, and we had several times.
October 31, 2012
Rated 4 out of 5 by okay SPG gold upgrade and club lounge food
This property does not give a better room for SPG Gold member. I requested a room with a bathtub. But we got a shower. Water leeks out of the shower no matter how we are careful.
The Club Lounge food quality was not like before. (We had enjoyed the food in March and April, 2012.) We were dissapointed this time.
February 25, 2013
Rated 3 out of 5 by TheNJBosss Frustrated Platinum Member
I had booked a reservation for my recent stay in March. I requested to use my Suite Upgrade awards. In May I made an additional reservation for another room using Starwood points also requesting using a Suite Upgrade. I spoke to Platinum support team about a week before checking in that I wanted have a room that connects to one another since I had two reservations and was with my family. I thought a simple request of having adjoining rooms would be not out of the norm. I was told should not be a problem as the agent put me on hold and called the hotel to confirm. When I checked in I was told that I could not have a suite with an adjoining room and was told no suites have adjoining rooms. I find this hard to believe as I have stayed at other properties and it was not an issue. I had to give up a suite and move to two regular rooms to get them to adjoin. Very disappointed that this was not conveyed when I called the Platinum desk. I used points for one room and it is disappointing that I could not leverage my suite awards.
June 17, 2014
Rated 4 out of 5 by RRW1910 Fantastic front desk experience
We arrived before check-in time and Matthew F registered us, but couldn't give us the room yet. We set off for shopping and the theater and returned six hours later to a packed lobby. Matthew happened to see us and delivered us our room keys without further waiting in line. What a terrific customer experience.
December 31, 2013
Rated 3 out of 5 by Baka It could be better ...
As a Starwoods regular guest, I have been treated better at other properties. But in fairness to the hotel staff, this is a vary large property. However, I truly believe the level of service of this renovated hotel needs to get kicked up a couple of knotches.
June 20, 2014
Rated 1 out of 5 by Celeste1111 Horrible Experience
I stayed at this hotel for 3 nights 06/27-30/2014. I needed 5 but they messed up my reservations. They over charged my card for my stay and charged me for snack bar items from my room that were never eaten. My card was then charged for another persons room and the only way for me to get my money back was for this person to call in their card number. My bank called because they said that the Sheraton was trying to charge over 13,000 in charges on my account. I have spent over 6 hrs on the phone with corporate to be "accidentally" disconnected on and to be reverted back to the Hotel that made the original mistake. I'm getting no where with this place and I'm still waiting for internal affairs to contact me. I so disappointed in the Sheraton staff at the New york times square location, they have NO customer service skills. I'm not the only one in my party that is having issues with over charges on credit cards. If someone higher up in this hotel chain reads this, HELP. I want my money back and want the theif investigated that tried to use my card!!!!!
July 3, 2014
Rated 5 out of 5 by Pateric10 Convenient & Friendly
The staff was friendly, efficient and welcoming. The rooms were comfortable and well appointed. Located a short walk from Times Square and steps away from a subway stop, it was easy to get wherever I needed to go. The only thing I missed was on the TV - no MSNBC (there were at least 5 sports channels though!).
December 13, 2013
Rated 4 out of 5 by NYCT Little things matter
Location is key; this hotel has the best location for first time visitors. As noted in other reviews the line at reception was considerably longer than I would have expected. The rooms are newly renovated and as the renovation is ongoing, expect to hear considerable construction noise on the lower floors of the hotel. Our room was well kept; with the exception of some food left on the floor around the bed. For a Sheraton hotel I would have expected either free or lower cost internet (14.95 per day per device). One other oversight on the hotels part was not having a welcome book ( phone numbers, room service menu, other info) in the room, we had to ask three times in order to get one and after two days we finely got one. On a final note after staying in the hotel for 4 nights we were charged $19.00 to hold 2 bags and a backpack for 4 hours; this was highly disappointing. Over I would highly recommend this hotel based on its location, the customer service and the room comfort.
January 21, 2013
Rated 4 out of 5 by Jenny95 An awesome location
Very central-room clean. Make sure you check everything works before you unpack. Safe, telephone not working and power plug socket pulled out of wall in first room so had to be moved-a bit annoying as had already unpacked. Next room TV didn't work properly. Found some front desk staff not very friendly/helpful
April 16, 2013
Rated 5 out of 5 by hhumm Exceptional Staff
I thoroughly enjoyed my stay at this hotel. The rooms were spacious & updated. When we checked in the computers had just gone down and the manager & staff handled it very well. I had an issue with a stopped up toilet and this was corrected very well.
June 25, 2014
Rated 2 out of 5 by Chad70 Upgrade the staff
The staff at this hotel is generally unfriendly. One of the front desk clerks actually mocked the previous customer before me using the adults voice from the Charlie Brown cartoon. The staff standing around the elevators don't seem to be helping much either....they just stand there like body guards at a club.
May 11, 2013
Rated 4 out of 5 by Possum Vacation
Had a wonderful stay. Hotel is close proximity to Time Square and Central Park.
August 9, 2014
Rated 5 out of 5 by LBT61514 Excellent location, not too crowded outside
Hotel manager and staff are very friendly and accommodating. Makes us feel like hotel's priority is the full satisfaction of the customers.
Thank you very much for treating us as special people. My family will definitely come back to Sheraton New York.
June 23, 2014
Rated 5 out of 5 by Ron3 Front Desk Staff
Unfortunately, my wife had a bad experience with the front desk staff. I believe that she need to learn how important is the customer service and how to treat the customers in a humble manner. Anyway, this bad experience does not negate the excellent service and attention received from the rest of the group.
March 25, 2013
Rated 4 out of 5 by bigmac2 food, elevators and staffing disappointing
took exceptionally long time to check in they had only 1 -2 people doing check in. the elevator bank that i needed i was on 44th floor was running exceptionally slowsthe club room which i have used before was disappointing, bare minimum amount of food and replaced very infrequently coffee machine not working
August 2, 2012
Rated 5 out of 5 by LouRT Great stay near Times Square
Modern decor, tastefully decorated room, very comfortable. The front desk staff was welcoming and friendly and addressed a concern that I had with the room to my satisfaction. I would definitely stay here again because of its great location.
June 29, 2014
Rated 5 out of 5 by Tara1 Best NYC SPG property!
I loved this re-modeled Sheraton. It was modern, clean, and well done. The hotel was mobbed but the service was still very good. There was a club level and it was quiet and well stocked. Rooms were very updated. Would def stay here again! Wish all Sheraton's were this nice. Money well spent and great job.
February 5, 2014
Rated 5 out of 5 by Barb99 Great NY Visit
The Sheraton New York is conveniently located and offered us a great home base for our NY visit. The hotel was comfortable, service was excellent, and we thoroughly enjoyed our stay. We were surrounded by great food, a huge variety of shopping, walking distance to the worlds best theaters, and Central Park.
August 13, 2013
Rated 3 out of 5 by bobspg My stay was okay....just okay
At first I was told they couldn't find my reservation. There was really no recognition of my status. I had booked this as a vacation stay and was hoping for something different.....an upgrade or something. In the past I would even sometimes find a small gift and note in my room. Not here. Very disappointed.
February 27, 2013
Rated 2 out of 5 by Clifton Hotel has gone down hill
Facilities and room felt tired and needed updating. Meeting rooms on lower level were too hot. I returned to my room one afternoon to find a housekeeper sitting on my sofa, playing on her phone. Check room line was 30 people long, had one person working the room and took 20 minutes to check a bag.
April 10, 2014
Rated 3 out of 5��by Chris314 A bit crazy...
Gold member, but don't think that translated into a better room. It was really crazy when we checked-in and system was down, so may have influenced the outcome.
It's a great location for sure. The rooms are newly updated although small. I realize NY has smaller rooms.
It was a good experience, not great.
June 8, 2012
Rated 5 out of 5 by Lillie3 Outstanding employee
Just returned from a four night stay at your hotel. Everything was great and feel the need to point out most memorable reason for this review was the service from Mohammed in club lounge -- he started our days off great each day -- exceptional employee!!!
June 17, 2014
Rated 3 out of 5 by charles417 bad education of management
when I asked for a late check out, I can not have the answer "I am the boss, and the attendent will not allow it to you"...
I have to say that, as a customer, I pay the slary of the boss...
And I am a gold member ... and celebrating 44 years of marriage ...
June 15, 2014
Rated 5 out of 5 by Sunnysixty Great service accommodating 2,000 women at one time
A couple thousand women descended on the Sheraton for one week. The service, the food, the attention to detail, all met or exceeded our expectations. One young woman at Reception was particularly awesome in resolving a complicated registration issue. Beth was patient, concerned, and efficient! Bless her!
July 29, 2012
Rated 3 out of 5 by WPJ1 Charges without notice
Disappointed. When I checked in, the woman asked if I wanted a small frig in my room (I never asked for it). I said sure -- but she NEVER gave notice it would cost $25 to store my apple. Staff should ALWAYS notify when extra charges occur on things THEY offer at check-in. And I'm a platinum for life.....
May 8, 2013
Rated 5 out of 5 by Uboat Excellent hotel and exceptional service
I have never stayed at a Sheraton property in Manhattan. The overall experience was beyond my expectations. I will certainly book this hotel in the future and recommend it to future business and personal contacts. Thank you for such great service and wonderful accommodations. A 5 star property for sure.
October 7, 2013
Rated 4 out of 5 by Lynn62 Hotel good housing keeping noisy in the halls early in the morning
Overall a big room for NYC, clean and comfortable. Only 2 things that were disappointing - I never understand why hotels use white grout in the shower, because you always see the mold and 2 - it is a big hotel so they are cleaning all day, but really does housekeeping need to talk so loudly in the hall?
October 7, 2013
Rated 2 out of 5 by Daniel Needs cleaning
Room seems not to have been cleaned properly. Very poor fitness facilities which you also have to pay for apparently. Breakfest was below average with very much noice from staff throwing the china into baskets. If you want to store bags you have to pay 3 bux per item.... This is far from a luxuary hotel
March 10, 2013
Rated 4 out of 5 by Daveed1 NY DRI
My oly complaint is that the AC in the room did not properly cool the room. Given that the temperature outside was moderate, I would imagine that in the summer this room would be like an inferno. The AC system in this room needs to be repaired or replaced.
Also, there was a musty smell in the bathroom.
May 19, 2013
Rated 2 out of 5 by spgdontmatter they dont care
The hotel does not care about you. When showed up at the hotel it was a mess. Standing in the middle of the street when the only (one) valet was talking with someone. I asked to valet my car and habe a bell get my bags. I was told to self park. So i ran inside ti get one of the bells. Not one of the 7 that was standing around could help me. They said leave your key with him and completely ignored my request for a bell. So i drove around the Conner to park which was 51 for over night as opposed to the 50 for valet listed on the web site. So i carried my bags ( no bell to help). In the side door as i walk in no one said welcome as i walked in or held the door with all my bags. No line for spg memers. The lady who checked me in was rude upon asking for two doubles as opposed To the one king i booked i got the vibe that i was asking her to move mountains not change my room type. The room was nice, comfortable and cleen. It had a good location to times square. Overall not worth the money
June 12, 2012