Rated 2 out of 5 by Glenna60 Experience not a Sheraton standard experience
I have stayed in may Sheraton properties and was shocked to find for the price that the hotel was not very accomodating. Parking was awful and the drive in front of the door was always full of parked cars not checking in to the hotel and they were not asked to move. The sheets for the pullout bed were not clean and I had to request service for my room at 2 PM in the afternoon. The lobby area was loud and crowded the entire weekend. For the price, I anticipated an upscale hotel with lots of ammenities and instead I found a very average hotel.
July 25, 2012
Rated 5 out of 5 by RadMan Exceeded my expectations
When you stay at a hotel that provides a government rate your expectations must be kept low. This hotel is well maintained and the rooms are very nice and comfortable. My only complaint was the overpowering essence of potpourri in the lobby and common areas. Neutral is best.
May 22, 2014
Rated 5 out of 5 by PriceisRight AMAZING STAFF, LOCATION AND STAY!!!
I was in Atlanta for 3 days on a business trip with 12 other people, the Sheraton staff was amazing... in getting us rooms on a short turn around, setting up a group of rooms at a terrific day rate, and accommodating the parking spot for a very large tour bus we are driving around in. Special shout out to Wayne at the front desk for all his help, TY in the restaurant who we loved loved loved and the rest of the staff .. truly can't wait to get back to Atlanta and stay there again. The rooms are large, comfortable and the beds amazing....
October 5, 2012
Rated 4 out of 5 by BigDaddyinFl Very nice hotel, but requires some attention to detail
I really enjoyed the waitstaff, they were extremely friendly and service oriented. Front desk personnel were extremely accomodating as well. I did note some material deficiencies in my suite though. Such as, a crack in the tile, the carpet was separating where it met the tile transom, there was an extreme amount of dust on a ledge looking down from the second level to the main floor, and lastly one of the elevator waist high level bars was disconnected in one of three spots. All that to say, I'd stay there again in a heartbeat.
May 21, 2013
Rated 1 out of 5 by MarriageGuru Staff didn't give a damn
I negotiated a good rate over the phone months prior to my trip. When I checked in, my credit card was authorized for over twice the agreed upon price and the rate they quoted me upon check-in. When I asked, the front desk staff acted like it was my problem that they charged me over twice as much as they said.
It all came out in the wash, but I had to do some inconvientient book keeping of paying for everything on the trip from my personal account and then reimbursing myself.
I expect better customer service than I received.
January 25, 2012
Rated 3 out of 5 by devstyles2000 Hotel Stay
My experience at the Sheraton was good. Overall staff was excellent. Check in was quick and fast. The hotel lobby and restaurant area was very clean and quiet. My room was exactly like the pictures on the website. The room was clean and the bed was VERY comfortable. The only cons I had while staying there was the walls in the rooms are very thin. I could hear the person in the next room. There were also construction going on in the area that was very loud. Our room was facing the mall but we didn't here the cars outside. I would stay again for the price that we paid but I wish they have thicker wall so I couldn't hear the people next to us. I would still recommend this hotel because the staff was great, the parking was good, the room was clean, and the bed is very comfortable.
January 13, 2014
Rated 4 out of 5 by Bud64 Stinky Pillows
The hotel is great located in a good location. We have stayed there before. This time we experienced a problem with the pillows. They emitted a strong unpleasasnt odor. Staff was alerted when we checked out. Why not sooner; we used the extra pillows in the room.
May 14, 2014
Rated 1 out of 5 by atarono AWFUL STAY
I checked in late at night, nearly 10pm. Room had an awful smell, strong mildew/mold. Was too tired to move immediately, which was a mistake. Next evening, before I went up to the room, I complained. While my room was switched, the attitude of the front desk left much to be desired. They sent up a maintenence guy with me who agreed it was awful - the smell hit you in the face as soon as the door was opened. This room should NEVER have been rented in that condition, and hopefully this was not a heath hazard.
August 30, 2012
Rated 2 out of 5 by dan67 This place needs a serious facelift!
I stay in the full spectrum of Starwood, and have to say that this may be one of the least desirable Starwood hotels I have ever stayed in. Top to bottom, it's simply outdated. As many others have stated, the room felt unclean (as did the hallways), the couch was made out of quicksand, and the bathroom (my biggest pet peeve) was in much need of some regrouting and new hardware. Throughout my stay, I never felt confortable, always thinking about lingering filth. Don't judge a book by its cover, right? But in the case of a hotel, the cover means everything.
I don't expect a lot when I travel, but I DO expect cleanliness and some sense of update, particularly at a Starwood property.
Next time in town, I'll stick with Starwood, but will be looking for a different experience elsewhere.
May 6, 2013
Rated 3 out of 5 by latti423 Galleria
The parking lot is very dimly lit. This is bad from a security standpoint and anyone walking to and from their car cannot see where they are going either. This should be a high priority and fixed immediately.Also the room that i was staying in was very loud. This was due to the motor of the elevator. The vibration could be heard through the room. Please note when people are making reservations that there will be an 8 dollar charge for the parking deck. This was an extra that I wasa not expecting.
December 5, 2011
Rated 4 out of 5 by RRS2012 This hotel has great Interstate access
This hotel was selected for our family reunion weekend stay and banquet. It had great access to the interstates, shopping and dining. The kids loved swimming in the onsite pool. The king sized suite we stayed was spacious with a great view looking out toward I285. The banquet food was very tasty and the hotel staff was very attentive. Our only complaint we with the slow speed of two in-service elevators; the third one was didn't work. Overall, we enjoyed out stay and would stay their again.
August 4, 2012
Rated 2 out of 5 by SPGPLATLIFETIME Sheraton Suites may not be so Sweet
The hotel overall needs renovation. The rooms are at best OK: the wallpaper is peeling and dirty, lampshades are old and dingy, the closets have rusty hardware, the furniture is older and show signs of heavy wear, there are practically no convenient electrical outlets to charge a laptop and phone (had to move the bed away from the wall to find one of the only outlets in the bedroom). I have stayed at many other Sheratons that are much nicer - very disappointed.
SPG Platinum Lifetime Member
February 7, 2013
Rated 5 out of 5 by Nunya Another pleasant stay
This is our second stay here in the last 6 weeks and it continues to be one of our favorite locations in Atlanta. Room was very clean, My SPG Gold status was quickly recognized. The only problem we had was with the poor quality of the sleeper sofa which the staff was quick to acknowledge and we were told it was scheduled to be replaced during the current renovation but they would certainly check it to see if it needs to be placed at the front of the list. Would definitely stay here again
May 5, 2013
Rated 3 out of 5 by Cookieman Fitness Facility
Great location and was looking for a new hotel in the area as I spend approximately3 nights per month in the ATL area. This property was only average and disappointing on many aspects. Nice staff, my room was tired--paint/grout/carpet/walls/doorframes/ simply lots of mileage on it. Great bedding and size of room was excellent. However the wheels fell off when I entered the fitness facility; upon entering one person was on a tread mill, I proceeded to five different machines that were inoperable...this doesnt happen overnight...they were rusted, worn out, electronics did not work. I spend 120+ nights per year in hotels and the fitness facility is a focal point for my hotel stays and this property certainly fell short. I have no interest in returning to this property until I know upgrades have occured!
October 16, 2013
Rated 3 out of 5 by Hardrock04Actual Atlanta Sheraton Galleria, September 2013
No frills property, reasonable prices and close to downtown if you are driving. Staff was friendly; they recognized my status at check in. This location was more than suitable for business travel. There is a mall across the street, 1000 feet (give or take) with numerous restaurants. The food at the hotel is pretty weak. I have stayed at this location 3 times in the past year. With that said, I would not consider this for either family or romantic travel.
March 1, 2014
Rated 3 out of 5 by carrie1 poor service in restaurant
The hotel itself was very comfortable. The staff at the front desk was friendly, helpful, and accomodating. Nyla, one of the dest receptionist is amazing! Competent, friendly, and welcoming.
The restaurant was less than acceptable, the service was poor, and the food terrible!
I am glad we had a free voucher because I would be outraged if I had to pay for the very poor quality of service and food.
Ideally, I would like to stay at a hotel that the restaurant matches the accomodations.
November 15, 2011
Rated 2 out of 5 by DTownTraveler7 Wasn't what I expected.
The hotel needs a make over. No 24 hour room service. No late night bar. The hallways leading to the room has an old feel and dampness. The only thing is the room HOT with style were the LG television's. That;s with me staying is a suite. I expected more, with the hotel being connected to Cumberland Mall. At check in, for the first time I had to ask hotel staff about my amenities as a GOLD member. I won't be staying there again. I'll look to stay at one Starwood's Midtown properties.
October 5, 2012
Rated 5 out of 5 by LD9999 Overnight Stay
Everything was perfect -- the bedding was clean and very comfortable. So was the bath room. The hotel staff were absolutely wonderful and very helpful. I had a very spacious suite and was extremely comfortable for my overnight stay.
August 20, 2013
Rated 5 out of 5 by Sydney12 Outstanding travel experience
I felt the staff helpfulness was outstanding for myself who needed advise of logistics, restaurants, etc. The facilities were super (new refurbished room). Only ate breakfast and utilized the lounge, so could only comment to a certain extent.
May 3, 2014
Rated 1 out of 5 by Harmonma general manager never responded to security breach
This hotel is not careful enough with guest security. I returned from dinner at 11PM and found a man standing in my hotel room. He had been given a key to my room in error, careless front desk attention to detail. Although this incident was reported to the front desk at the time, again the next morning, and to the mgmt on duty later that day no further apology or offer of compensation or future benefits were received. I am very disappointed in this experience and the property.
October 31, 2012
Rated 1 out of 5 by Christy10 Will never stay here again
Upon check in and getting to our room, we learned that they were doing renovations, so there was constant drilling, to the point where we couldn't even watch TV or get rest after our drive there. I would think that if there are renovations going on, the hotel should at least notify you before your trip. When we asked about it, there was no offer to move us to another room, where it might not be as loud. Also, the bathroom had an area where the wallpaper was coming away from the wall and you could see mold collecting there. I also think it should be more clear, when making reservations, the amenities that you have to pay for. I have never stayed anywhere that charged extra for parking and did not offer free in-room Internet access. I think it is ridiculous that a hotel ranked as highly as the Sheraton, would charge for these basic things.
February 17, 2014
Rated 4 out of 5 by ServiceCoach Very nice renovated rooms
Hotel is undergoing a renovation. Most of the guest rooms are complete and was able to stay in one of the newly renovated ones. Very well done and comfortable. Really liked the new colors and updated look.
May 3, 2014
Rated 1 out of 5 by LosAngelesSweety Very Disappointed!
I have stayed at Sheraton's in the past and had a pleasing experience. The experience I had at this location was not good at all. The room was not clean. There was a condom wrapper found in the sofa bed that was open and contents left a wet spot on the bed. Disgusting! And I was not offered another room. Instead they gave me a complimentary breakfast that I did not wake up in time to check out because of the rough night I had falling asleep in a room that was unkept.
December 18, 2012
Rated 4 out of 5 by Katie923 Most comfortable beds and pillows! Great stay!
We stayed here Friday until Sunday and had an absolutely amazing time. The room was large and clean with possibly the best bed I've ever slept in. The mall and lots of delicious restaurants were just steps away!
The only drawbacks for us was that two large family reunions were going on so the hotel was very crowded. The pool was also small and pretty chilly and we didn't get to use it due to how crowded it was. Other than that it was a nice stay and we will return.
July 8, 2013
Rated 2 out of 5 by djm1156 Needs Improvement
First time visit. Disappointing, waited almost 20 minutes to check in, asked for adjoining rooms to interview, 408 and 410 are not adjoining, front desk said nothing they can do, couch and chair padding was terrible, you could fall into ! Cleaning room people arrived at 6PM, I asked for them to come back in a little bit, they said they could not, asked for a drink at the bar, bartender, left, come back 15 minutes later, asked for my drink, left again. I did too !
August 3, 2012
Rated 1 out of 5 by MHugh This hotel had great food and service but the construction noise ruined my stay
I stayed at the Sheraton Suites Galleria-Atlanta while I was in town for a trade show at the nearby Cobb Galleria Convention Center. The location was great for my trip since it was just across the street. My overall stay at the Sheraton Suites Galleria-Atlanta was a bit disapointing and unfortunately I can't recommend this hotel for a number of reasons.
While the food and beverages were very good and the staff on site were nice and helpful, the ongoing construction above my room made my stay very unpleasant. Understandably when construction is taking place, there will be noise but the thumping and hammering was taking place late at night and early morning, which made it very difficult to sleep. In addition, the hotel shuttle took 30 minutes to pick us up (across the street) at the convention center and we ended up just buying a taxi to haul back our trade show equipment. There was a terrible smell in the elevator area that hit you as soon as you walked out of the elevator. The most troubling thing was that my hand towel had stains on it from a previous guest and I discovered this as I used it to wash my face. It was very upsetting and I was very surprised that this would happen at a Sheraton.
Overall the staff were very nice, the food and beverage was very good, the location was convenient, but the constant construction noise, extremely delayed shuttle, and the dirty towel was a big disappointment.
May 16, 2014
Rated 5 out of 5 by RBCCJC The room renovations are really nice!
My husband and I enjoyed our stay at the Sheraton because we had the opportunity to stay in a newly renovated room -- it was nice. The location of this hotel is quite convenient.
There was one problem with the bedding -- the mattress pad was turned over and covered with hair, but it should have washed -- not just turned over.
April 15, 2014
Rated 2 out of 5 by Lj45 this was my 2nd worse experience with this Sheraton Galleria within the past year.
The intial room suite assigned I was in for all but 10 minutes the room was dingy dirty couchb& curtain sheers, ripped carpet upon entry for me to trip and wouldn't heat. I wastransferred to different suite. The next morning daylight revealed dirty comforter bed linen while exited shower I pulled hung linen towel that was dirty. There was a blown out vanity light the closet door was leaning against wall. The bathroom vent was filty and mold around lower walls.
February 24, 2013
Rated 5 out of 5 by DavidR My favorite
If you're a Platinum member, this is your hotel. You'll get every benefit.
Great breakfast, plenty to do within walking distance.
If you go to Atlanta for work and have a car, stay here. If you want to see the sights, stay elsewhere. I work, come back to my huge room with takeout food from one of the hundred nearby restaurants, couldn't be happier.
Staff is always great too, not always the case at a Sheraton. For what I need, this is an absolute 5-star.
January 9, 2013
Rated 2 out of 5 by kantaford Double charges, and dirty laundry
Check in was pleasant and smooth. But I found out when walking into my room, suite means you have your room split into smaller rooms - it speaks nothing to the quality of the accommodation. This hotel had the most annoying tv system I've ever seen, consistently switching from regular tv to the "pay us even more" menu options. I received WiFI, which was stated to be $X.xx per room per day. When receiving my bill I was charged for each device, which was NOT as it was advertised on the signup form accessed through the browser (which I only had to do once, not for both devices). Lastly, I noticed during my shower that there were dirty towels in my bathroom, that didn't belong to me. Ew. Upon checkout the clerk at the front desk obviously didn't care about my concerns, and I honestly don't think he even looked in my general direction.
May 14, 2012