圣胡安老城喜来登赌场酒店

  • 美国
  • 波多黎各,
  • 圣胡安
  • Brumbaugh 街 100 号
  • 邮政编码 00901
  • 地图

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Age Requirement Policy

Guests must be 21 years or older to check in.

Rated 3.8 out of 5 by 278 reviewers.
Rated 2 out of 5 by could not sleep My room - 812 was next to ice machine. Machine was running all night and I could not sleep. I tried to change room was told hotel was full. Nothing else was offered as a result not even an apology. September 20, 2012
Rated 2 out of 5 by The good and bad The hotel offers the best location for those going on a cruise. However there are many shortfalls. Poor housekeeping, Poor onsight food service and poor front desk relationship representatives. May 14, 2012
Rated 4 out of 5 by No SPG recognition I call your reservation number and they told me they have rooms available. When I get there is only one room available and wasn't what I expected from SPG Members, thank you March 12, 2014
Rated 5 out of 5 by Incredible Staff Our stay at the Sheraton Old San Juan was wonderful. The staff at this property are fantastic. Every team member went above and beyond my expectations and made our stay perfect. February 19, 2014
Rated 5 out of 5 by The Best of Old San Juan We have stayed at the Sheraton Old San Juan many times. We like being in that part of the city before our cruise. It has been like we are coming home. It is really enjoyable. February 5, 2014
Rated 4 out of 5 by Great Location This hotel has a great location in Old San Juan. We had a balcony room facing the bay and it was lovely. Hotel staff was outstanding and we thoroughly enjoyed our 3 night stay. September 30, 2012
Rated 1 out of 5 by Cleanliness Issue. Staff was coordial but not warm or very concerned when cleanliness of lined and towels were brought to their attention. Towels and bedsheets had stains that were very visible. July 30, 2012
Rated 4 out of 5 by GREAT LOCATION The hotel has a excellent location if you are going on a cruise. There were also several nice restaurants nearby (the best was Marmalade). Our room was huge but a bit "tired." April 6, 2013
Rated 5 out of 5 by Would definitely stay here again We thought the location was ideal for shopping and site seeing. The hotel staff were all wonderful and helpful. The room was very clean. We would definitely stay here again. October 5, 2013
Rated 2 out of 5 by Mold and freezing cold! The whole hotel smelled like mold. The lobby and casino and restaurants were freezing cold. Had to wear a jacket when it was 85 degrees outside. Would not stay there again. December 6, 2012
Rated 3 out of 5 by Average hotel Convenient location; Getting taxi from hotel was pretty convenient and quick; Window was too small; room lights were too few and kind of dark; some additional fees when checking in (the second person was even charged for staying), so for future reservations, better find out before booking October 10, 2014
Rated 4 out of 5 by No SPG Platinum Upgrade As an SPG Platinum member, I was not offered an upgrade, which was dissapointing, because it was available. When I return to PR, I will not be staying at this hotel again. August 26, 2012
Rated 5 out of 5 by Great Hotel, Exellent Staff!!! We had a great time, the staff was great, the concierge Antonio was fabulous, front desk courteous and knowledgeable. All and All great experience. February 10, 2014
Rated 5 out of 5 by exceptional Team members staff was excellent, Ruiz, Manuel, Matthew conceige, Mario, housekeepers, wait staff at breakfast, front desk staff, know I am missing some... June 2, 2013
Rated 5 out of 5 by Pet friendly convenient to Everything! Had a wonderful time, the hotel and staff were amazing, we will definitely stay here again. Casino, pet friendly, pool, great restaurants. December 4, 2013
Rated 1 out of 5 by This hotel needs help Top comforter was blood stained. We were given 2 washcloths for 4 guests. Our room wasn't ready until almost 4 PM. February 12, 2013
Rated 5 out of 5 by great stay at Sheraton Old San Juan great location to experience Old San Juan area February 11, 2014
Rated 5 out of 5 by Great location The hotel is in a great location, very clean and nice staff. August 13, 2012
Rated 2 out of 5 by Good spot for pre or post cruise OK hotel for a short pre or post cruise stay. February 11, 2014
Rated 5 out of 5 by Fabulous Rooms I was welcomed very warmly and given a Fabulous upgrade. November 12, 2013
Rated 5 out of 5 by excellent location The roof top pool, hot tub, and view were awesome. September 24, 2013
Rated 4 out of 5 by Good Location, not tailered for the Bus Traveler Room was a bit small, no refrigerator. April 15, 2013
Rated 5 out of 5 by Great hotel Highly recommended for San Juan stay. December 21, 2011
Rated 2 out of 5 by This hotel needs improvement I was not satisfied with my room. December 8, 2013
Rated 3 out of 5 by location, location The hotel is well located especially if you are taking a cruise on Carnival - it is within walking distance. You can also walk any place you want to go in Old San Juan. There is a ferry across from the hotel if you wish to do the Bacardi Plant easily. The rooms are ok - meet all basic requirements. I do feel the rooms are overpriced for what you get - some have pretty good views from the room - others aren't worth opening the window for. The tv remotes work very poorly or not at all - we stayed in three different rooms while there and they were all the same - awful. The front desk staff is wonderful and willing to help in anyway they can, January 8, 2013
Rated 5 out of 5 by A Wonderful Experience As an elderly widower, I spent a week at this hotel and was very pleased with my experience. It has a great dock front location, is well managed and maintained and within walking distance of Old San Juan. This allowed me to take a long walk into town, stop for a leisurely lunch and then return to the Sheraton Old San Juan. It has a very nice small rooftop pool and sitting area which allows for sunny or shady relaxation before dinner. The dock and old town area is well policed so your safety at any time is guaranteed. I certainly hope to be able to return to repeat another vacation at this wonderful hotel. If you stay here, you won't be disappointed. February 1, 2014
Rated 1 out of 5 by Not clean and limited response of manager We arrived early at about moon and even so I am a lifetime Gold member (400 nights at SPG hotels). The check in staff offered to taken cell phone and call as soon as the room is ready. We got a large room and started to settle in by making a coffee when I noticed a dying cockroach under the table. After looking around we noticed another one dead in the corner of the closet. What a way to start a honeymoon. We asked to change rooms and a nice operating manager (Max) came to pick up the dead insects. Even after checking the second room and after I caried all our luggage to a lower floor we happen to find a plum pit and another dead cockroach. Now I asked for the manager (Alex) who was not pleased to hear my story nor did he give me the impression that he believed it. He asked to come to the room and see it. Now Max came again armed with 3 cleaning staff and an apple spray . I took the opportunity to point out to Max that there are still some hooks in the wall above the TV but clearly the picture was missing. He was aware of this We received a fruit plate and a bottle of wine in our room the next day as a compensation and a note "we hope that's les up for the inconvenience" Interesting approach. Let mention that we were not asked about a standard welcome amenity but received $25 in gambling matching fund. Which turn out not even to be a 50/50 matching. We are now at the next Starwood property and things seems back to normal quality standards again. April 22, 2013
Rated 1 out of 5 by Poor at best! We have been SPG members for 6 years and we have stayed at many properties and this by far was the worst. The rooms were out of date, the rugs were stained and had burn holes in it. The room had a terriable mildew smell. There were rips and stains on the couch. I had my 2 young daughters with me and was worried about there health. I would not recommend this hotel to anyone and was shocked that SPG onwes this low level of a hotel. November 17, 2011
Rated 5 out of 5 by Great hotel and excellent location We stayed at the Sheraton Old San Juan Hotel & Casino for 2 nites over Labor Day weekend. We were tired from our early morning flight, so we opted to check into a room upon our arrival at the hotel, but it was on a lower floor, so the view was not as good. The room was very clean - the bed was excellent, and the air conditioning was perfect! All public areas were well maintained. The hotel is very nice and the staff were very accommodating and pleasant - during our stay, we called down to the front desk and asked for maintenance for a plumbing issue and someone came up to the room right away. There could have been more room for guest seating in the lobby - there are couches off to the side on the casino level, but there were not enough to accommodate everyone in that area on a busy Saturday nite during our stay. We also thought there should be a bar in the lobby. This hotel is in a great location - directly across the street from Piers 2 and 3, so you get to see all the cruise ships in port, which was interesting. It's also right across from the ferry that takes you to the Bacardi Rum Factory (free tour) in Catano. You can also walk to a trolley stop 2 blocks away, and board a free bus or tram that goes all over Old San Juan (this is not a guided tour). It does give you a nice overview of the city, and you can get off at any stop and board again. The only negative experience we had was when we went up 2 flights of steps down the street from the main hotel entrance and a homeless person came up to us and proceeded to explain that he and his father had been mugged the nite before - his dad was in a hospital and the police were not helpful, but the hotel staff gave him some money, and he only needed six dollars more to go back to visit his ailing father - he said we could verify this with the concierge at the hotel. My boyfriend gave him the cash - we just wanted him to leave - and when we asked the bellman about his story, he told us that this guy was a con artist that slept near those steps and he hits upon hotel guests all the time. Maybe the general manager could take some precautions regarding future incidents like this one. That being said, we enjoyed ourselves very much and would definitely come back to stay at this property. September 8, 2013
Rated 3 out of 5 by Great Location You could not get a better location in Old San Juan. The hotel dining was good, but no breakfast is worth $24.95 unless you are serving free mamosas. Do not stay on the 9th floor or you will be sleeping with the central air humming all night. the hotel changed our room, but with hesitation. The beds are very comfortable, but the carpets smell like mold and are damp. I stay here everytime on business for the location. I guess they could have given me a better room or free breakfast. Staff are either outstanding or the opposite and unfriendly. Door guys and waiter on the 2nd floor were excellent. Manager very positive even when dealing with difficult guests. April 30, 2012
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