Rated 5 out of 5 by Fatboy Hotel with Great Service and Quality
The hotel service level is high and attentive to guest needs.
Meals in the hotel was great as you have a chance to dine by the river side day and night.
Great facilitites for both business and holidays travellers.
March 20, 2013
Rated 4 out of 5 Excellent for Meetings and Training Workshops
Just completed overseeing a 2-week training exercise for 123 pax and I can only say that you have excelled in both support and ensuring all guests/trainees were happy. Congratulations on a job well done.
October 28, 2011
Rated 5 out of 5 by Bebe23 Riverviews
Love the river views from this hotel, I watched the world go by on this very interesting river.. Second stay and will be back again.
November 11, 2013
Rated 4 out of 5 by Coxy Good location and views from the Club lounge
Upon check, as a Platinum member I was upgraded to a junior suite overlooking the river. The room was nice but nothing special. It is nice to have a lounge room and separate bathroom.
The 27th floor lounge was the highlight of the hotel with wonderful sweeping views up both directions of the river. The breakfast served in the lounge was very good. Happy hour is also table service rather than a make your own.
The lifts can be a little confusing as there are two sets and if you are in one you have to get out and swap on the 17th floor.
Would I stay there again?
Positives: location, platinum recognition, suites, Club lounge, its continental breakfast and sweeping views.
Negatives: lifts, the shopping plaza next door (I am still scratching my head), just felt a little impersonal
April 17, 2014
Rated 5 out of 5 by malaea3 Comfortable and New
Great hotel with newly renovated rooms and excellent staff. Great river location if you plan to travel around on water taxi. Yummy breakfast buffet with a lot of variety.
June 24, 2013
Rated 5 out of 5 by Prometheus Serene yet a stone's throw from the City Centre
Being by the river imparts a certain tranquility. Yet it is a stone's throw from the City Centre. The staff is well-trained and makes one feel downright at home.
March 25, 2013
Rated 5 out of 5 by Briacut This Hotel has the friendliest staff
The staff is really excellent, kind and honestly caring!!! Although the hotel and rooms are a little old, you will appreciate the attitude of the people!!!
July 14, 2013
Rated 2 out of 5 by Rick51 This Hotel has gone down
We had to ask for a move to a different room after finding dirt and hair in the first room. Starwood Level floor.... pretty run down.
Won't be back.
February 17, 2013
Rated 4 out of 5 by LBJB45 Nice hotel
We booked this hotel because our friends from California were staying here and we wanted to be at the same hotel. We got a good room rate but it did not include breakfast. Breakfast was VERY EXPENSIVE in my book. $28 per person is a lot of money to pay for breakfast so we only ate breakfast once and found other places that were less expensive. Also, we thought it was very chintzie on the Sheraton's part to not provide free internet/wireless. A hotel of this caliber should provide it free of charge. We got a good room rate but then they gouged us at restaurants and internet access. However, it is a beautiful hotel and the service was very good.
July 1, 2012
Rated 5 out of 5 by Reg123 Wecoming
Location great staff wonderful Real Thai warmth. Will be back
November 3, 2013
Rated 2 out of 5 by yodayoda staff lacks of training
I will keep it short
- the front desk staff was very nice and polite when I checked in. Moreover, I got upgraded once he noticed that I am SPG member.
- after that everything just went downhill. A housekeeper brought my requested baby crib but only to leave it there once he pushed it pass the door. He didn't even walk into my room to set it up.
- the guest service agent use a very "not professional / zero-trained tone of voice" when I called to ask about wi-fi service.
- I received a call asking whether I checked in at reception since they "couldn't find" my registration card. Once I told them that I did check in and sign everything, that agent used "very informal" language with me (surprise, I don't know him personally)
- Called Room Service, insensitive tone of voice. Mostly silent. Not even reached a 3-star hotel standard
- Lastly, when I checked out, my invoice showed a "room upgrade charge". When I told the lady that I didn't request an upgrade, she asked if I had a breakfast (on the bill showed - room charge, tax, and service charge!!). I said no. She removed the charge without any apology.
Fine hotel, but very poor and unprofessional service. Probably not going back again.
July 15, 2013
Rated 5 out of 5 by imptec Highly recomended
great service, great locations and choice of restaurants... the staff makes you feel at home.
May 27, 2012
Rated 4 out of 5 by TheGhost Great place to base in Bnagkok
Hotel is near enough to all the attractions but not to close to the hustle and bustle of Bangkok. Good poolside facilities and time for relaxing. Public river boat stop is 50m from Hotel.
April 30, 2014
Rated 5 out of 5 by Michelle Service is impeccable
Service level is commendable - from concierge, reception, restaurant and lounge.
April 7, 2013
Rated 5 out of 5 by Nasr Great place to stay
Excellent ambience..River in the backyard makes it even more pleasant.
June 11, 2013
Rated 5 out of 5 by Firstnight excellent service
It has been a important stay for me and my Friend
July 20, 2013
Rated 5 out of 5 by DSTusa Ms.
This hotel is comfortable. The staff is great.
March 20, 2013
Rated 5 out of 5 by Bob418 JUST GETS BETTER AND BETTER!
We are regular visitors to this hotel and have been visiting since 2009. We always have a Towers room with all the benefits and recently have been enjoying the space and comfort of an executive suite. The hotel continues to give excellent standards of comfort and service. The suites are tastefully and comfortably furnished with wonderful triple aspect river views.
The Towers Lounge (where you can take complimentary breakfast/afternoon tea and evening drinks and nibbles) has been beautifully refurbished and improved. The Royal Orchid has certainly raised the bar in this respect. The quality and choice of food served in the evenings is tremendous. Choices of 4 or 5 hot items. One of which is served by a chef at the buffet. Plus cold items to suite various tastes. Add to this a quality afternoon tea and a good breakfast (which now includes eggs cooked to order) and the Towers Lounge with its panoramic views of the river and the city was a regular feature of our stay. Not to mention the excellent and charming staff.
We used the hotels car service to shuttle to and from the airport. This is a quality service with professionally driven and excellently presented luxury vehicles make travelling an absolute pleasure.
We will certainly be returning to the Royal Orchid and have recommended it to many people.
October 14, 2013
Rated 5 out of 5 by Dmilsi Fabulous As Always
I have been a regular guest at this property since it opened in the mid 1980's. I've always enjoyed its river-front location and the stellar service offered to SPG Platinum members. Even though on this trip, staying in the Sukhumvit area was a better for business reasons, I decided to spend the weekend at the Royal Orchid. I arrived by shuttle boat from the Saphan Taksin BTS station (the service leaves every 30 minutes, allowing you to explore the city without getting stuck in traffic). The check-in was quick and I was escorted to a lovely 1-bedroom suite on the 28th floor. I believe the hotel was renovated a few years ago and the decor is very pleasing. Rich dark-wood appointments (floors, walls and furniture) are complemented by silk curtains and wall paper. The lounge contained a comfortable sofa, a work desk and table. The bedroom had the Sweetsleeper Bed along with several chairs. Both rooms had flat-screen TV's. The bathroom was marble and was divided into 2 areas: toilet/ sink with the shower/tub area behind a glass wall.
Needless to say, the view from the room (all rooms face the river) is fabulous.
I used the well-equipped gym (Cybex machines looking out towards the pool and river) and took a post-breakfast walk on the 300-meter long track which winds through the garden around the lower-level pool.
The Club Lounge offers a 180-degree view of the river and is split into several seating areas. For happy hour, there is an extensive cocktail menu and a decent selection of food. The continental breakfast was adequate (cheese, fruit, juice, cereal, meats), but I wish they could serve hard-boiled eggs instead of the extremely soupy scrambled eggs.
I highly recommend this property as it offers incredible bang for your buck: stellar location and great value for a river-front property.
August 24, 2012
Rated 5 out of 5 by Robin1999 Pure Luxury
This hotel was completely amazing and unforgettable. The hotel sits on the river in Bangkok, where my daughter and I enjoyed a delicious buffet dinner outside, watching the boats come and go from the pier. There is an attached shopping mall, wonderful jewelry stores, two beautiful swimming pools, one with swim-up pool bar, the other with river view. The staff were incredible and treated us with nothing but respect and assistance with any issue. Completely exceeded my expectations and I will definitly return. Be sure to check with concierge for appropriate pricing to pay taxi/tuk-tuk drivers as its easy to get ripped off!
December 6, 2013
Rated 4 out of 5 by Adriane Worth the price you pay
Room facilities are convenient for both work and romance. Love the view of the Chao Prya river at nights which i think is one of the best features of Sheraton.
April 21, 2014
Rated 5 out of 5 by GrantNoey Great hotel, excellent staff
Recently we stayed at the Royal Orchid Hotel in Bangkok. They say that people make a business and it could not be more true at this hotel. The staff is professional, helpful and everyone is always smiling. Even the General Manager was kind enough to take a few minutes to ask about our stay. For amenities the hotel has everything you could ask for, great restaurants, great pools, and an excellent location. Thank you to every staff member at the hotel for making our stay there a memorable one.
Grant & Noey
January 24, 2013
Rated 4 out of 5 by GerryM WELCOME BACK
NO MATTER WHETHER YOU USE THE SAME AIRLINE, RESTAURANT, ETC. IT IS ALWAYS NICE TOBE ACKNOWLEDGED AS A RETURNING CUSTOMER. WITH ALL THE MODERN SYSTEMS NOW AVAILABLE THERE IS NO EXCUSE WHY EVERY MEMBER OF STAFF CAN'T SEE THAT YOU ARE A FREQUENT FLYER OR CUSTOMER OR GUEST AND RATHER THAN BEING ASKED IF IT IS YOUR FIRST VISIT TO THE HOTEL OR TO BANGKOK AS WE WERE BY MORE THAN ONE MEMBER OF THE CLUB LOUNGE STAFF , IT WOULD HAVE BEEN NICE TO HAVE BEEN GREETED BY THE WORDS, " WELCOME BACK , AS WE WERE BY THE MAN IN THE PITH HELMET WHO OPENED THE DOOR OF OUR TAXI FOR US.
March 1, 2014
Rated 4 out of 5 by tokiogaijin Great food in exec lounge
I have stayed at a number of Sheraton's throughout asia and this exec lounge had the best tea time and best evening cocktail/food out of all of them. You can enjoy a full dinner in the exec lounge.
I was upgraded to a suite with amazing views. I believe this hotel has a number of suites as many of the platinum people i met were upgraded to suites.
90% of the staff were great. A few were so so.
My only recommendation to the hotel would be to have a no-children policy for their terrace pool. The hotel has two pools and I have seen other Sheratons with two pools reserve one pool just for adults. (sheraton honolulu). The garden pool was huge and had a number of children really enjoying themselves. The terrace pool is 3 meters deep and a perfect size and shape for lap swimming (many gym members use this pool to swim laps as well). But they had children standing around playing with beachballs and making it difficult to swim. Also it would be nice to have a no smoking pool/section at the pool. Lots of people smoking at the pool so difficult to relax with all the smoke.
April 14, 2014
Rated 4 out of 5 by LaguLagu14 Love the River Location and Access
I very much enjoyed staying at Royal Orchid Sheraton Hotel Bangkok on the river. Particularly loved being able to watch the activities on the water. I was at a conference and food was great both in terms of range and taste, and the option of dining inside or out added further interest to each meal. Service was also excellent. Lift waits were long at times.
April 7, 2014
Rated 4 out of 5 by malibulucy royal orchid
This hotel always has a very warm and welcoming feeling. The staff is always great and very attentive and kind.
I have been coming to this location for over 8 years now. I love the location and the recent renovations. The last time I was there was about 5 years ago.
April 11, 2014
Rated 5 out of 5 by Patty2222 December stay
Stayed 5 days in December 2013. This is a very nice hotel in a good location. Staff were very attentive and professional. Upgraded to Club level. Had breakfast and evening appetizers each day in the Club Lounge. Food was very good, well presented and changed enough each day so as to not be boring. Service was very good. Nice views from the Club Lounge with a relaxing atmosphere. Hotel itself has a nice lobby with a nice assortment of restaurants. Staff helpful. Our room was attractive with a nice view of the river and city. Near a variety of outside restaurants and access to local sights.
January 8, 2014
Rated 5 out of 5 by John54 Great Stay
I recently attended a two day Meeting at the Royal Orchid Sheraton in Bangkok and I was so impressed with every aspect of the hotel. The meeting facitilites were excellent and spacious; the food was simply amazing, the best I have ever experienced. The service was outstanding from conciege to reception to room service to the club lounge to even the GM, who was visual and accessible, which is very rare these days. The room were extremely comfortable and the facilites of the hotel were superb - I especially enjoyed the gym and the pools . The location is the best and the views from the room of the river are wonderful. I would highly recommend this hotel as it rates up there with the best.
March 19, 2012
Rated 5 out of 5 by Gymnina Great location and views
The Royal Orchid Sheraton has friendly staff, beautiful views of the river, close to River City shopping, has a free shuttle boat, and the food is delicious.
April 11, 2014
Rated 5 out of 5 by YCatSG on a short stay
I had a short stay with the hotel. The room has good Sheraton standard, the bed is comfortable, the bathroom is clean, and the working area is suitable.
Just one comment on the check-in. The front desk can prepare the check-in formality in advance (just like other Sheratons do), for those who are SPG member and the payment information has been available in system. The guests only need to show their identification and sign the form, then get the room cardkey (30 seconds maximum). This will minimise the amount of time at check-in, to allow guests to be in their room earlier after a tiring trip.
August 10, 2013