Rated 5 out of 5 by PittsburghJim Great Location
The Sheraton is in the heart of the city and close to everything. Very personable and friendly staff that made our stay feel welcoming! Even the security staff member Adrian, offered my son and I a complimentary breakfast in the hotel restaurant. This was our first trip to Toronto and when we come back, the Sheraton will be the place for us!
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
Rated 5 out of 5 by Cristinnnnaaa Brian was AmaZing
I would like to start off by saying Brian at the front desk Rocks. Very pleasant and professional took care of our needs from the moment we walked thur the door .he went above and beyond to make sure we enjoyed ourselves
Also the housekeeping staff were the most friendly has well saying hello and asking how we are enjoying our stay the only negative would be the concierge were not very friendly and knowledgeable
Thank you Brian and the Sheraton Toronto
Rated 5 out of 5 by Hackits2 Outstanding customer service
My wife and I were so pleased with the clerk at check-in. She wished us a happy anniversary as we were celebrating our 37th wedding anniversary. She went the extra mile and upgraded our room. Additionally, she sent a bottle of wine and chocolate covered strawberries to our room. The gesture was touching and my wife and I were amazed at the effort taken to ensure that our stay was extra special.
Rated 5 out of 5 by tokiogaijin great customer service
I always stay here when I visit friends and family in Toronto. And even though they live close to the Sheraton they often stay as well for a great weekend getaway.
I have never been upgraded (I think too many businessmen and platinum members use this hotel) but I do feel like I am recognized as a platinum member with free use of the exec lounge (evening snacks and breakfast), late check out, fast check in/out and excellent customer service.
I have had a few very little issues here and there - nothing I would ever complain about and nothing that doesn't happen at other hotels however the front desk/guest services will immediately take action and offer a solution/apology etc. They really treat the guests right.
The pool in the winter is amazing as you can swim outside when it is snowing. And in the summer the pool has a very fun and exciting vibe
Rated 5 out of 5 by Cullie Better Than First Class!
This hotel offers the best of the best! From valet and bellhops when you drive up, through friendly registration desk, to the beautifully decorated and equipped rooms. Everything is so accessible from this hotel, from restaurants, to pubs, to shopping - and it is all via underground passageways.
Stay here for a night and you will come back for two or three!
Rated 5 out of 5 by animal vacation
have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in
Rated 5 out of 5 by Scotty Home From Home
My wife and I keep returning to Toronto and the Sheraton and it's wonderful staff are a big part of our holiday. From House keeping to Club Lounge to Front desk all staff are very helpful and polite. If we could mention Brian and Steve on the Front Desk and Bless and John in the Club Lounge as particularly kind to my wife and I. We will hopefully have many more visits, indeed our Fall visit is in the planning stage.
Rated 5 out of 5 by StonewallJackson Very convenient; great service
One of the best Sheraton's I stayed in a while. I spent about 40 nights thru different stays there and the service was consistently good. Nice gym/pool facilities; great lounge on top floor (only recommendation: keep the lounge open past 10 pm, at least during the summer season)
Rated 5 out of 5 by TopStarGuest Great Club Lounge Service
This property is great over all, however, elevators were a mess this week.
Rated 5 out of 5 by wowo Restaurant Choices
New restaurant off lobby, other restaurants within the hotel that eliminate the need to leave.
Rated 5 out of 5 by ChristineN Fast, Efficient & Friendly!
Check in was a breeze! The room and beds were great, too. Only thing in the room that was a bit off putting were stains in the carpet (esp. a big one). We only stayed one night, but enjoyed the convenience of the location and friendly staff answered the few questions we had. :)
P.S. Don't know where valet parking keeps the cars overnight but mine showed up with muddy paw prints all over it. It would have been nice for $48 dollars that it showed up clean as it was when it arrived!?!
Rated 5 out of 5 by Grab50 Short by Great Stay
- in town on short business stay, staff was great and made me feel welcome
Rated 5 out of 5 by ruddy great time
went with my wife for conference, 4 stars for a great price, great staff and wonderful amenities. need softer pillows, thats all!
Rated 5 out of 5 by HappyStarwoodFan Excellent Hotel with great Staff
My second time at this hotel and they did a great job of starwood recognition. Was upgraded to an awesome suite that seemed to be the size of 3 regular rooms. My guests that came with me had a gluten allergy and the staff at the lounge were helpful in finding her something she was able to eat. The best thing though was that the next day she was back at the lounge, a different staff member automatically came up to her to offer gluten free snacks without her asking for it. Well done lounge staff and well done Sheraton Centre Toronto!
Rated 5 out of 5 by Henry56 Very nice hotel in a perfect downtown location.
Very nice hotel in perfect location. Pool and fitness area clean and fully equipped. Nice rooms. Mainly excellent service. Some sour grapes though. High rate for WiFi which is not adequate in todays society. A 45 min wait in order to check-out.
Rated 5 out of 5 by Brendair Friendly Staff
The staff was courteous, friendly and willing to find a solution.
Rated 5 out of 5 by Seepy2 This hotel is in a very convenient location.
This hotel met all of our expectations and we were able to walk to all of the locations that we wanted to. We shopped at the Eaton's Centre, visited the Distillery district, ate at local restaurants, went to the hockey game and met friends/family in the area.
Rated 5 out of 5 by Chefy Great Location
Loved every minute of my stay. Outlet's had fantastic food and service. ;)
Rated 5 out of 5 by esm2012 Convemient location - good price
Would recommend to stay in this hotel - good location - easy access to subway.
Rated 5 out of 5 by PattyMarie great stay
clean and good location. I will be back!
Rated 5 out of 5 by PattyMarie Above and Beyond
Booked another sheraton instead but front desk made room for me even though the hotel was sold out. Thank you!
Rated 5 out of 5 by Nikki Fantastic Experience
It was a road trip meeting my friend from Ottawa for the Fleetwood Mac concert. I was fortunate enough to secure the friends and family rate for the two nights at the hotel. The kindness of the staff and their friendliness throughout the two days was just amazing. Every whim was accommodated with ease. In the past I travelled a great deal for my employer so I've seen many hotel rooms over the years....this experience was by far the best I've ever had. Thank you soooo much.
Rated 5 out of 5 by Bay55 Excellent Service
The service and location downtown worked very well for my stay.
Rated 5 out of 5 by mcthibeault Exceptionnal service
I want to let you know that I received an exceptionnal service at you hotel.
I want to say a special thank you to Brian who's working at the front desk on Saturday moring, April 13.
I have a problem and he was there for me... He helped me to resolve my problem.
So, Brian, thank you and keep going!!!
Rated 5 out of 5 by Turbose Never disappoints
Check in staff can be a little patronizing
Breakfast buffet pricey at $27
Rated 5 out of 5 by Doddy Fantastic stay
I stayed at the Sheraton Toronto while attending a conferece at the University of Toronto. The location is great, rooms very comfortable and the staff excellent. Quick check- in and out, close to subway and tram stops and within walking distance of many attractions. Thank you, I will be back and can highly recommend this hotel.
Rated 5 out of 5 by GeordieL Downtown Star
I stayed here 12 years ago and again this past December. The hotel and staff were as friendly and efficient as ever. It is well located on the PATH and meets all my needs. Views are great from the upper floors.
Rated 5 out of 5 by Brad Outstanding Customer Service
Your staff in the Lounge on the 43rd floor are outstanding. Morning through evening the staff are accomidating and ensure that you feel welcome. Blessinda and John are amazing, Blessinda greets eveyone often in their native tounge and wishes them a great day! In the evening John is quick to please and ensure that you get what you want as quickly as possible and never are kept waiting.
Rated 5 out of 5 by SSConsultant Great Hotel! Amazing Staff!
This hotel has a been a great home away from home! The staff really makes you feel welcome and at home!