Rated 5 out of 5 by DallasDad2013 Very Nice One-week Stay
Lisbon was my destination for a one week vacation and 7-night stay at the Sheraton Lisboa. Taxi fare from the airport was €13.50 with one checked luggage. Return taxi to the airport cost me about €10.
The location is not bad. I walked 15 minutes to Marques de Pombal, then another 15 minutes down Avenida de Liberdad to the main Rossio square. If I got tired, I took the metro. The Picoas metro stop is just across the street from the hotel. For a weeklong stay, it was worth my while to adapt to the metro and it was way easier than in other European capitals. Coffee shops and small shopping centers surround the hotel as well. I enjoyed that fact that the hotel is not the thick of the tourist traffic closer to Rossio and Baixa-Chiado. El Corte Ingles, my favorite shopping place, was a nice 15 minute stroll. (Beware the cobblestone streets everywhere in the city! The wrong footwear, such as my leather loafers, can wear your feet down.)
As a Starwood Preferred Guest, I was not given (nor had requested) a special room on an upper floor. However, I was pleased with my 4th floor room facing the pool.
Check-in, at 7pm on a weeknight, was flawless. The front desk staff were handsome, courteous and helpful. Check-out was equally pleasant. The concierge, Senor Simoes, assisted in picking out the right tours for my first visit to Portugal. All in all, the first floor reception (including doormen and bellman) made me feel quite welcome.
The hotel room had the expected amenities. Some hi-tech features included the electric blinds and unique bathtub/shower knobs. It took awhile for me to figure out how to turn the shower on. Since I was on vacation, this was more comical than annoying. You have to really apply force in turning the left knob, in order to get a shower or running water. The right knob is only for temperature control. The bathroom was modern (with the traditional bidet you find in Europe), with no complaints with water pressure, bathroom lighting, etc.
I do agree with other reviews that fee-based internet access is quite ridiculous. Sheraton must have listened, as they now offer free, one-hour wifi in the lobby area. Since I was not there on business, this was adequate for using my iPad (very easy connection) downstairs in the lobby. Elsewhere I had my smart phone’s 4G network to rely on.
I also agree that paid use of the gym and pool is an outrage. However, knowing that Lisbon weather guaranteed daily sunshine in the summer, I splurged on an all-day access to the spa. The pool area was nice and quiet on a weekday, especially earlier in the day. Entrance to the pool featured complimentary pitchers of iced water with fruit. This was a small indulgence that I kept coming back to during my spa day. The locker rooms were clean and modern, as were the exercise facilities and workout machines.
I had the breakfast buffet once and it was adequate. Most of us are used to American standards of abundant food and flavors, but I’m open to something basic and presentable. The hot plates were okay and filled my stomach. Fruit was always fresh. Bread could have tasted fresher, but the whole breakfast experience was not bad. Most of my meals were outside of the hotel, in an effort to really soak in local flavor.
Overall I very much enjoyed my week at the Sheraton. If you’re demanding traveler and feel entitled to having everything your way, you’ll always find something grievously wrong. If you’re worldly and can accept (and enjoy!) local variations, you will enjoy this location.
July 30, 2013
Rated 5 out of 5 by Boss2013 Good as always
All was well arranged, as usual, and the hotel was very satisfatory to the Sheraton standards.
July 30, 2013
Rated 4 out of 5 by Mike46 Above average Sheraton
Check in was smooth. We had 2 separate reservations but were told we were allocated the same room throughout the stay. Room is nice with everything you need and nicely refurnished, so nothing to complain.
We got an upgrade to a high floor, so we could enjoy a good view of Lisbon.
Club lounge is extremely small and not really comfortable. Fortunately they allow you to go for the main breakfast area. Breakfast is good, however service is slow and 2 out of 3 mornings not really friendly.
While the hotel is slightly outside the city center, you could still walk to the center (20-30min). it is a nice scenic walk.
July 29, 2013
Rated 4 out of 5 by Fabrio68 Good Hotel
Good hotel for European standards
July 29, 2013
Rated 4 out of 5 by Charlie76 Best Sheraton brand hotel I have ever been
Sheraton Lisbon is exceptional for being a Sheraton. Usually I expect less from this brand of your SPG group. I would compare it to my previous experiences in Westin-like hotels
July 26, 2013
Rated 5 out of 5 by MACH my fafourite hotel
This hotel is an example of hospitality excellence
July 16, 2013
Rated 4 out of 5 by Aria Comfortable room
As usual with Sheraton, a very comfortable bed and nice room and our room had a nice view of Lisbon. Good amenities in the room, friendly and helpful staff, quiet. Boasts a full blackout curtain, a modern bathroom, a spacious in-room safe with even inside electrical power. Only a few small suggestions for improvement: no ice machine in the hotel, and as strange as this will sound, the shower could use a user manual. Location is OK however mind that it is not in the city center (and is uphill from it).
July 15, 2013
Rated 5 out of 5 by Kole65 This is my favourite hotel in Lisboa
This hotel has extreme modern and comfort room, bathroom with glass wall and rainy shower. View from the room ( if you look towards Parque Eduardo) is stunning, so you can enjoy taking shower and in the same time looking at the lighting bridge of 25. October over the river Tejo( in the night).
The only negative thing is very cold water in the outdoor swimming pool, so it is almost impossible to get into the water!
July 6, 2013
Rated 3 out of 5 by Mac73 Most of the front desk staff below average
I rarely see such an obvious lack of interest and enthusiasm from the front desk; with one exception they will do only absolute minimum or less for you - that's the message I have received during my recent staying.
Coffee at the lobby - very, very poor and scandalously overpriced - 10 Euros for something called "double espresso" - the quality of this liquid was below any reasonable standard.
The rooms are very nice, modern and comfortable.
They charge for access to the pool - even if you are Gold card holder; something I rarely see in other hotels .
July 1, 2013
Rated 5 out of 5 by Harlequin Well satisfied
As a long time SPG Platinum I am a little used to the perks but the staff at this hotel bring customer service to a whole new level. I indulged in many concierge services and found the assistance sincere and extremely knowledgeable, rather than going through the motions. Front desk staff as well were always very happy to accommodate any request with a real smile, a delight to stay here. All I can say is, I extended!
June 21, 2013
Rated 5 out of 5 by santri1969 Very large and well managed Sheraton
I stayed in the summer of 2008 and was upgraded with excellent SPG platinum benefits to a suite, good staff and service, overall very good choice in Lisbon.
June 16, 2013
Rated 5 out of 5 by mSpawn Location and Services
You are 5 minutes from Pombal and Liberdade. The hotel is branding new, and the staff is perfect.
June 10, 2013
Rated 5 out of 5 by Algarvian Top quality hotel with panoramic views of Lisbon
We received SPG welcome on arrival. We received an explanation of the facilities in our room. The room was equipped to a very high standard of comfort, although paper cups for tea/coffee in the room were disappointing. Food and service in the restaurants were very good with front line staff friendly and efficient. Good value.
June 9, 2013
Rated 5 out of 5 by Susie0573 Expectations exceeded!!!!
My husband and I have a wonderful time at the hotel, the staff exceeded our expectations, they had a very nice welcoming surprise for us, the room was lovely, clean, the bed was very comfortable, the view was spectacular from our room and the location soo convenience.
May 30, 2013
Rated 5 out of 5 by Bydand Sheraton Lisboa excellent
I stayed at this hotel for 5nights for the first time and it was in an excellent location close to the metro and only a twenty minute walk from the city center. The hotel it'self was modern, clean and appealing and the staff where attentive. Overall I would recommend this hotel to anyone going to Lisbon.
May 29, 2013
Rated 5 out of 5 by Squid Outstanding service
Friendly staff and great service. Will diffenately stay there again.
May 28, 2013
Rated 5 out of 5 by Steve0350 Great service, great style
Without exception, the team, the design and style of our room, the offering in the Club Lounge, and the and food in and view from Panorama are truly memorable. We really felt that our SPG status counted for something special, and will definitely make a return visit. Location is perfect for the Gulbenkian, and easy Metro access in a very few minutes to the centre...the 2-night stay reminded us how much we like coming to Lisbon !
May 25, 2013
Rated 4 out of 5 by TexasTraveler Great place to stay in Lisbon
This was the last stop for us on a two week vacation thru Spain and Portugal. Our room was on the 22nd floor and had a great view. The hotel is design is very modern and the room was very comfortable. While it is a few miles from the old sections of town the cab rides are so easy an inexpensive it was not an issue. Only negative for us was the restaurant was very pricey. It did however have a great view.
May 14, 2013
Rated 5 out of 5 by hash76 Nice, Clean, Reasonably priced
Got a room on the 19th floor. Recently got SPG Gold Status so I was able to take advantage of free internet. The room was big and clean. Loved the washroom. Overall a great experience and would come again.
May 13, 2013
Rated 4 out of 5 by Amaani Lovely Hotel needs improving
Great Location for traveling into central Lisbon and also the airport as bus stops very close by. Metro is very near too.
Staff friendly but not as helpful as i have experienced at other SPG hotels worldwide.
I was not very impressed with housekeeping as i had to call them three time to change my feather pillow to non-feather (something on my SPG profile). Also for some odd reason every time the room was cleaned we had less and less glasses. So on the last morning we only had ONE paper cup to drink coffee and down to 2 extremely small water glasses in the bathroom.
Our TV was not showing many channels so called to have it checked out and no-one showed until a follow-up call made the next day and someone arrived and said he would fix it. He did no such thing. I also would like anyone staying here that there are only a handful of English channels and the movie rental was Euros18. A bit high i think, in the US/Canada you expect to pay around $10-$12.
Another thing that really doesn't make sense that you have to pay Euros 12 to have a quick swim. So if there are 2 of you it does add up on a daily basis. All we wanted was to have a 20min swim to start the day.
I loved the location, and actually walked to Rossio and wouldn't recommend it unless you are a hiker to Bairro Alto.Great time in all... just could have been a little better.
When i pointed out what had happened at the front desk they were not bothered. HMMMM!
May 13, 2013
Rated 4 out of 5 by roc1 internet service
throughout our 4 night stay in the hotel.we were unable to access the in-room internet.We called several times and yet the problem was never resolved.
This is really unacceptable in spg hotels especially as almost all lower priced chains offer this service free and it works!
In addition it seemed as if the bed was covered with a plastic undersheet and was very uncomfortable for sleeping/Not the sleep-easy bed we are used to having.
May 13, 2013
Rated 4 out of 5 by Lion7 The hotel offer good service
The hotel offer very good service and comfortable rooms with a great view over Lisboa in the upper floors. The service was great and all the staffs a very friendly and helfpful. I suggest for the future, that the using of the outdoor pool should be without charge for hotelguests. Also the time for should starting earlier from 6:30 during the week.
May 13, 2013
Rated 4 out of 5 by Mary55 Lovely hotel
Nice upscale hotel with trendy lobby & restaurants. Bedroom was big with great shower area, however the water in our room was never hot, just warm. The pool area was nice but I was asked to pay a fee simply to sit on a sun chair by the pool for half an hour ( considered spa services). A good 25 minute walk to the city center. Front desk & concierge were very helpful, even in replying to emails prior to arrival. Very nice hotel.
May 8, 2013
Rated 5 out of 5 by rosey72 Beautiful city-great hotel
We enjoyed our stay. The Hotel staff were very professional and helpful. The rooms are very comfortable and clean and, although it is a large Hotel, we were not disturbed by any noise from other rooms. Optimal Sound proofing! We especially liked the tea/coffee making possiblilies in the room.
May 8, 2013
Rated 5 out of 5 by LEVI Staff at this hotel
The staff at this hotel are the nicest, friendly and most obliging.
The front entrance staff named RUI was soooooooo helpful in making us comfortable and guiding us to a country where we did not know the lauguage.
We loved the hotel and the country.
April 28, 2013
Rated 5 out of 5 by MACH This hotel metts my requirements
I always feel at home in this hotel
April 22, 2013
Rated 4 out of 5 by Peter123 Nice stay
This is my first stay at this location. Check-in was efficient and courteous. The room was very nice with a modern feel to it and a large bathroom. I enjoyed the power shade that blocked out the light and slept well in the comfortable bed. Breakfast was good with a large selection.
There were a couple of issues during my stay.
There was a blind between the bathroom tub and the bedroom. I tried to figure out how to use it but in the process I set off the silent alarm (pull cord by the tub next to the window with blinds I was trying to raise). About 30 min. later someone came to my room to see if everything was ok because of the alarm I set off. I explained what I was trying to do but he was not able to get the blinds to work either. He said he would send up someone to fix it but after 1.5 hours I gave up and went out for dinner.
It was nice and sunny out the next day so I decided to use the pool. When I arrived they explained to me that there would be a charge to use the pool each day. With all of my stays at Sheratons and other hotels, I have never been charged extra to use the pool. I found this very disappointing. This information should be clearly stated on their website.
April 22, 2013
Rated 3 out of 5 by Guy50 More light!
Diabolical lighting system, as in many modern hotels that are over-engineered. Takes you 10 minutes to figure out how it all works - only to discover that the bedside lamp simply doesn't work no matter how many switches you press. Quite enfuriating. Was only staying one night so didn't bother calling the "engineer".
April 21, 2013
Rated 5 out of 5 by TKE1947 Fantastic Experience
This was our first trip to Lisboa and we had a wonderful time. The staff was amazing. Front desk, front door, restaurant and, cleaning staff were all fantastic. We would like to especially point out Armando who was the concierge while we were there. He made great suggestions, terrific reservations for us and was really helpful about how to get around the city. He seemed to be there all day and all evening so we wondered when he ever got the chance to sleep! Thank you to everyone. We will highly recommend the Sheraton Lisboa Hotel
April 15, 2013
Rated 4 out of 5 by Sjapril Cost
The SPA not being included in the full cost is not a well sign of services, in addition a 5€ coffee cost is abusive.
Missing shuttle bus to the city.
April 15, 2013