Rated 4 out of 5 by AliceEM Service
The staff members were excellent and very friendly. Although I was disappointed by the business services, I was part of a group of 130 people and we asked to print some colour pages the initial reply was this service was not available. After pressing a little I was given access to one visit to Starwood level for my printing - I found this service quite disappointing for some colour prints!
Rated 4 out of 5 by Chiam This hotel has great features
All facilties are well equipped but if the hotel can provide slippers for guests will be even better. With slippers in the room it may help to mantain the room cleaniness especially the bed sheet, secondly the B/F is a bit too expensive, if offer a better rate together with the room package, I think it will help to increase the revenue as well as attract more guests to participate
Rated 4 out of 5 by ruijorge64 This hotel has a great location
This hotel is my first choice when I am in Lisbon, due to its location, comfort and service. Some constraints during this stay was the paid Internet in the room and the high price of an extra bed for my daughter (almost 50% of the room price).
Rated 4 out of 5 by Pando77 This hotel has nice business profiles
The hotel represented a great opportunity to meet Colleagues and for attending outstanding conference with high professional impacts and facilities.
Rated 4 out of 5 by Michael345 Great rooms
The room was spacious and comfortable. What I specifically liked was the window that could be opened and the extra chair. Also, the business area with computers and printers was nice.
Rated 4 out of 5 by Colombo Great Hotel, but...
This is an excellent hotel, and my staying was very good (again). Great location, comfortable, good atmosphere and installations.
What prevented me from giving excellent grades was an issue I had with the hot water on the last day. Not being able to take a shower is something really bad...
Rated 4 out of 5 by PAbuckeye modern and great for sleeping in
Modern, clean, very friendly front desk staff. Got a good pre-paid rate. I am SPG Gold and was upgraded to a room on a preferred floor, though I'm not sure how this differed from other floors (no robes, no club lounge access). Loved the room - the bed was very comfortable (duvet only, no top sheet, but I prefer that). Blackout shades were fantastic for sleeping in. Bathroom is like a glass cube in the center of the room which could weird out some people, but there are blinds you can close if necessary. We thought it was fun. The only think preventing a 5* review is the fact that in-room wireless was either an amenity (which I chose) or about $20/day - which is pretty crazy. Also, be aware that it's probably a 1/2 hour walk to the touristy old town area. Downhill to get there and a lovely walk, but a bit of a hike. Metro (clean, modern, easy) right across the street though. Grocery store around the corner from the hotel and good restaurant choices in the area as well. Definitely recommend this property.
Rated 4 out of 5 by tls5 Overall Hotel experience
We stayed for one night. The staff was accomodating and helpful but not overly friendly. The room was clean but the beds not comfortable.
Rated 4 out of 5 by Mike46 Above average Sheraton
Check in was smooth. We had 2 separate reservations but were told we were allocated the same room throughout the stay. Room is nice with everything you need and nicely refurnished, so nothing to complain.
We got an upgrade to a high floor, so we could enjoy a good view of Lisbon.
Club lounge is extremely small and not really comfortable. Fortunately they allow you to go for the main breakfast area. Breakfast is good, however service is slow and 2 out of 3 mornings not really friendly.
While the hotel is slightly outside the city center, you could still walk to the center (20-30min). it is a nice scenic walk.
Rated 4 out of 5 by Fabrio68 Good Hotel
Good hotel for European standards
Rated 4 out of 5 by Charlie76 Best Sheraton brand hotel I have ever been
Sheraton Lisbon is exceptional for being a Sheraton. Usually I expect less from this brand of your SPG group. I would compare it to my previous experiences in Westin-like hotels
Rated 4 out of 5 by Aria Comfortable room
As usual with Sheraton, a very comfortable bed and nice room and our room had a nice view of Lisbon. Good amenities in the room, friendly and helpful staff, quiet. Boasts a full blackout curtain, a modern bathroom, a spacious in-room safe with even inside electrical power. Only a few small suggestions for improvement: no ice machine in the hotel, and as strange as this will sound, the shower could use a user manual. Location is OK however mind that it is not in the city center (and is uphill from it).
Rated 4 out of 5 by TexasTraveler Great place to stay in Lisbon
This was the last stop for us on a two week vacation thru Spain and Portugal. Our room was on the 22nd floor and had a great view. The hotel is design is very modern and the room was very comfortable. While it is a few miles from the old sections of town the cab rides are so easy an inexpensive it was not an issue. Only negative for us was the restaurant was very pricey. It did however have a great view.
Rated 4 out of 5 by Amaani Lovely Hotel needs improving
Great Location for traveling into central Lisbon and also the airport as bus stops very close by. Metro is very near too.
Staff friendly but not as helpful as i have experienced at other SPG hotels worldwide.
I was not very impressed with housekeeping as i had to call them three time to change my feather pillow to non-feather (something on my SPG profile). Also for some odd reason every time the room was cleaned we had less and less glasses. So on the last morning we only had ONE paper cup to drink coffee and down to 2 extremely small water glasses in the bathroom.
Our TV was not showing many channels so called to have it checked out and no-one showed until a follow-up call made the next day and someone arrived and said he would fix it. He did no such thing. I also would like anyone staying here that there are only a handful of English channels and the movie rental was Euros18. A bit high i think, in the US/Canada you expect to pay around $10-$12.
Another thing that really doesn't make sense that you have to pay Euros 12 to have a quick swim. So if there are 2 of you it does add up on a daily basis. All we wanted was to have a 20min swim to start the day.
I loved the location, and actually walked to Rossio and wouldn't recommend it unless you are a hiker to Bairro Alto.Great time in all... just could have been a little better.
When i pointed out what had happened at the front desk they were not bothered. HMMMM!
Rated 4 out of 5 by roc1 internet service
throughout our 4 night stay in the hotel.we were unable to access the in-room internet.We called several times and yet the problem was never resolved.
This is really unacceptable in spg hotels especially as almost all lower priced chains offer this service free and it works!
In addition it seemed as if the bed was covered with a plastic undersheet and was very uncomfortable for sleeping/Not the sleep-easy bed we are used to having.
Rated 4 out of 5 by Lion7 The hotel offer good service
The hotel offer very good service and comfortable rooms with a great view over Lisboa in the upper floors. The service was great and all the staffs a very friendly and helfpful. I suggest for the future, that the using of the outdoor pool should be without charge for hotelguests. Also the time for should starting earlier from 6:30 during the week.
Rated 4 out of 5 by Mary55 Lovely hotel
Nice upscale hotel with trendy lobby & restaurants. Bedroom was big with great shower area, however the water in our room was never hot, just warm. The pool area was nice but I was asked to pay a fee simply to sit on a sun chair by the pool for half an hour ( considered spa services). A good 25 minute walk to the city center. Front desk & concierge were very helpful, even in replying to emails prior to arrival. Very nice hotel.
Rated 4 out of 5 by Peter123 Nice stay
This is my first stay at this location. Check-in was efficient and courteous. The room was very nice with a modern feel to it and a large bathroom. I enjoyed the power shade that blocked out the light and slept well in the comfortable bed. Breakfast was good with a large selection.
There were a couple of issues during my stay.
There was a blind between the bathroom tub and the bedroom. I tried to figure out how to use it but in the process I set off the silent alarm (pull cord by the tub next to the window with blinds I was trying to raise). About 30 min. later someone came to my room to see if everything was ok because of the alarm I set off. I explained what I was trying to do but he was not able to get the blinds to work either. He said he would send up someone to fix it but after 1.5 hours I gave up and went out for dinner.
It was nice and sunny out the next day so I decided to use the pool. When I arrived they explained to me that there would be a charge to use the pool each day. With all of my stays at Sheratons and other hotels, I have never been charged extra to use the pool. I found this very disappointing. This information should be clearly stated on their website.
Rated 4 out of 5 by Sjapril Cost
The SPA not being included in the full cost is not a well sign of services, in addition a 5€ coffee cost is abusive.
Missing shuttle bus to the city.
Rated 4 out of 5 by Ameet Hotel review
Good location, good hotel, good service... I liked the hotel.. Met my expectations.
Rated 4 out of 5 by rocky54 Very nice hotel
We recently visited Lisbon and enjoyed our stay at the hotel. It was convenient to the metro and bus lines. My only complaint is that the hotel food was very expensive and when asked where in the walking area we could get lunch or dinner they told us that there weren't any restaurants around. Very much not the case we went walking in a 3 block radius and came across many restaurants an fabulous grocery store with an eating area that was packed with locals on there lunch break. There is also a mall across the street that has a food court if you like that kind of food.
Rated 4 out of 5 by Re2011m Sheraton Lisboa is a Gem
We are big SPG fans, so picking the hotel was easy. Liking it was easy, too. Great access to many different parts of Lisbon. Staff was great. Lost my glasses and returned the next morning. Very helpful with reservations and car rental. Service in lounges and restaurants was great.
Rated 4 out of 5 by Dagli leisure
ı would not recoment this hotel for leisure people. totally airport style hotel
Rated 4 out of 5 by DrJRJ Would definitely stay again at Sheraton Lisboa
We had an excellent stay for a week at the Sheraton Lisboa. The staff was extremely friendly and helpful, and the facility itself was nice and modern. The Spa facilities and staff were also fantastic.
I ate in both restaurants, the Club Lounge and room service, and all were good service and good food.
Hotel was a block away from the Metro and quick drive or taxi ride to/from airport; this made getting there and around a breeze!
Only negative was I was on 25th floor, the top floor for room on the Club Level. This was directly below the restaurant which had loud music on Thursday night until after 1 o'clock in the morning.
Rated 4 out of 5 by deea nice surprise
It was a comfortable stay in a central area near to transportation
Rated 4 out of 5 by FBG87 Too far from city center
Very nice, superb room, clean, nice bathroom but far from city center. Buffet lunch were just fine, not exceptional.
Rated 4 out of 5 by Ecila Sheraton Lisboa
It is a good place to stay, near beautiful and important sites in Lisboa.
The room is comfortable, and you have taxis and metro very close.
Rated 4 out of 5 by sharon nice hotel, but a couple of quirks
I do like this hotel and have stayed here several times. The beds and rooms are comfortable and the gym and spa are great. However, I have 2 running criticisms - 1. The hairblowers are poor, constantly overheating and shutting down, and 2. The bedside light is not strong enough to read by - the addition of small hallogen lights by the bed would be helpful. My additional issue this last stay was that the water pressure in my room was poor. All of this sounds very negative, but I really do like this hotel.
Rated 4 out of 5 by FrequentTraveller67 Great staff
You always expect The Sheraton to be we'll appointed, but it is the staff in Lisbon that make this an outstanding hotel. Nothing is too much trouble, a great place to stay
Rated 4 out of 5 by Eric bathroom + pool
The floor of the bathroom is much too cold !!
Pool is below average