Rated 4 out of 5 by krackawack one thing missing
your hotel was great, the only thing missing in the room i stayed in was a microwave, i dont know if microwaves are available in other rooms but i thought it was a standard among hotels.
July 13, 2014
Rated 1 out of 5 by charliewes77 Run-down facility
Paid extra for club level---machine for making lattes and cappuccino was broken after first three days. There were never any snacks in the club room. The television was very frustrating. After choosing a channel, it would flip back to promo station while you were in the midst of watching a show. Asked that a duvet cover be changed because it had spots. They simply turned it over to the other side. The ATM machine was broken. The printer in the club room was broken. Bright spot? The concierge desk was great...Wonderful people on staff (other than housekeeping)...
April 3, 2014
Rated 3 out of 5 by yepdallasbound One issue after another
The hotel is nice and clean. The staff is helpful but not everyone was friendly. The bed, sheets, and pillows were amazing. This is were the good things end and the not so good follow.
The first thing that came up was the room not cooling off. I set it to the coldest temperature (65) on a weekend where it was 100 outside each day. I bring an alarm clock with me when I travel (it has a built in temp gauge) and the room didn't cool past 74. I couldn't even use the covers when I slept.
There is a parking garage, but it was very full. So when I went to leave, my key wouldn't open the gate. It said key not valid. There is no turn around. So I had to get out of my car, ask everyone to back up. I pulled to the side while everyone left. I drove back up to the nearest spot (3A). Went back to the lobby, the front desk person was not very friendly, they ran my cards through the computer and said they will work now. Guess what, after getting to the bottom of the garage again, they didn't. Had to pull off, drive back up the garage, walk down to the desk again. The whole ordeal took about 35 minutes. Just to leave the parking garage.
The next morning I put the Do not clean room sign on the door because I like to decline room service to get reward points. I come back to my room at 2:00 just as the maid was leaving my room. Yep, even though I had the sign on the door, she still cleaned my room. Towel on the ground means change it, towel hung up means no thanks. Well not here, took all of my towels. Took the ice bag that was in use and didn't replace it. The hotel was quick to reward my points anyway, but that was the final straw in a poor stay.
Overall, one of the least enjoyable hotel stays I've ever had.
July 16, 2014
Rated 1 out of 5 by MEDTRAVELUSA Single Worst SPG Experience in +525 nights
1. SPG check-in not available during my check in.
2. Waiting +30 minutes to check in.
3. MOST FRUSTRATING HOTEL EXPERIENCE IN MY LIFE: I self-parked. Notified front desk when I checked in and they said they coded my room key for the garage. Attempted to exit garage the next morning, key card did not open the gate. Pressed the intercom button 8-10 times and received either a busy signal or endless ringing with no answer. Got of of my car, retrieved my credit card from my bag in the trunk and paid for parking with my credit card in order to exit. This continues...
4. Waited in line for the front desk that evening (no SPG counter open, +20 minutes) to inform the front desk of my garage issue that morning. Front desk agent said he re-keyed my card and removed the self-parking charge from my room (this process itself took +10 minutes of typing various codes from my garage credit card receipt into the accounting system). Wait, it gets even worse...
5. The next morning on attempting to exit the garage, once again my key card does not work. Press intercom button, no response. I park my car and return to the front desk (a six minute walk/elevator ride each way), wait in line for only 7 minutes this time, and once again told that my card was re-coded for the garage. Nope, tried to exit, THIS time, someone answers the intercom (I think the front desk told the valet desk to look at for my call because I let everyone in the lobby know my frustration. I'll skip to the last day at check out...
6. Charge for my first night of parking that I paid for with my credit shows up on my folio. Took about 10 minutes to get this removed at the front desk.
7. Other non-garage and non-incompetent and under-staffed front desk issues: For some unknown reason I was auto-checked out at 0832 on my departure date. About 0845, I signed my charge slip for breakfast, and the server returned to my table and asked me to verify my name and room charges. He was still unable to post the charge to my room as my name and room combination was not valid. I HAD TO BE ACCOMPANIED TO THE FRONT DESK WITH THE FOOD SERVICE MANAGER TO GET THE CHARGE POSTED TO MY ROOM.
I am Lifetime Platinum, and NEVER IN MY LIFETIME WILL I EVER RETURN TO THIS HOTEL.
February 6, 2014
Rated 5 out of 5 by yankeetraveler Friendly, efficient staff make this hotel a winner!
I give this hotel a top rating because of the great staff service. From the bellman to the concierge to the desk clerks, everyone greats you warmly and you can't help but feel that they truly mean it. As a frequent traveller (platinum) I have repeat visits to many hotels. This is one of the few where staff acknowledge you with a "good to see you again greeting." Also, "Miss Jackie" in the club room is a treat who greats nearly everyone with a hug and a "Hi Sweetie." It's a great way to start your day. Her colleague Ron and bartenders Alisa and Jaime are equally upbeat and professional.
February 17, 2012
Rated 3 out of 5 by whatever456789 N/A
Some feedback - my room needed an air freshener; there was a damp, musty smell. Also, the room's AC unit fan was not sufficent. Even though the air was cold - it did not "blow" the cold air throughtout the room. Additionally, the hot water in my bathroom was brown! I'm not sure if it was rust or not. There was not an odor but it did stain my washcloth & towels.
July 9, 2014
Rated 5 out of 5 by SuzannaBanana Convention Stay
Was here for the ACBL Nationals. What a great stay. Upgraded to Executive Suite - what a pleasure! Roomy, perfect for two people with different life styles. Had small problem with cooling -called and w/in 10 minutes two maintenance people arrived to fix, and then 2 hrs later, more people arrive to check up! No towels one day, a call and 10 minutes later, staff delivered plethora of towels, and 30 minutes later, another stall member to check up and deliver more towels, Such good response! Really was able to concentrate and play bridge.
April 2, 2014
Rated 2 out of 5 by dfw1 Disappointing
1. The front desk takes forever to answer the phone.
2. I asked for foam pillows, I was told they would check and call me back. No one called back. After 45 minutes I called, they said they had no pillows.
3. My closet door was off the track when I checked in. It took 3 requests to get it repaired.
4. Could the menu in your restaurant be any more limited? I've been staying at your hotel for years for the Lighting Market and the menu has never changed. With very little in walking distance and not wanting to eat in the sports bar, I'd eat in your restaurant if you offered more choices.
June 21, 2014
Rated 1 out of 5 by GatsbyNYC Disappointed
I travel to Dallas somewhat often on business and generally stay at a very nice boutique hotel near my firm’s office. Prior to this past trip I had freshly become an SPG member and decided to try the Sheraton to earn some points. In short, I was highly disappointed with my experience. I arrived late in the evening and there was apparently some sort of convention taking place in Dallas the next day so the lobby was a zoo. There were hundreds of people waiting around to check-in to their rooms (no hyperbole – hundreds). The line appeared to be about two - three hours long so I decided to take a cab back to the office to work for a few more hours. I came back to the hotel about three hours later (this is now around 11pm or later) and the line had not shrunk at all – in fact I would venture to say that it grew. I stopped to ask someone what was going on and was told there was some kind of convention. I was not there for this convention and I had a meeting at 0730am the next day. I asked if there was any way around this and was shrugged off coldly. At this point I found another staff member, who was actually very friendly and helpful. She offered to at least hold my bags in storage so that I could go out and grab a drink or something while I waited. Sure enough I walked down the street and had a drink and returned to the same chaos with no abatement in sight. It was not like I was seeking special treatment…. I just wanted to get into my room and go to bed so I could be rested for my morning meeting! I had flown in on the first flight that morning at 6am to get to Dallas and be in the office for work, so I was up for almost a full twenty-four hours and this was not the welcome I would have expected from a quality hotel. I will concede that this could be a very flukish circumstance, but when I am traveling on business I cannot afford to spend most of my sleeping time standing around a crowded lobby.
In the morning I asked for a cab and one was called for me and then given to someone else - I was given a look like “Oops…” The room was fine – kind of old, but not a big deal and it was clean, so no complaints there. And I really have to emphasize that the one concierge employee was wonderful, but that wasn’t enough to salvage the experience. Will not stay at this Sheraton again - SPG has a premium property nearby that I would consider for the next trip, but quite honestly I may just forego the points and go to the boutique near my office where it won’t be a roll of the dice whether or not I have a comfortable experience.
January 4, 2012
Rated 3 out of 5 by SPH2013 Broken Heat
The first night in your hotel, happened the be the coldest night of the year so far in Dallas and the heat was out. The staff reacted very well, butI was so cold and it took a couple hours for the heat to come on. The other issue I had was during check in. I wanted to park near the front desk and check in and then go park my car. The valet wouldn't let me leave for car for a few minutes to check in and instead had me go park my car in self parking and walk across the sky bridge. Pulling all my luggage through the garage & skybridge was not a great way to start my stay.
November 15, 2013
Rated 2 out of 5 by Jackie63 hotel needs major improvement
Half of the time my room key didn't work. It would take numerous tries to get the door open. Had to finally call security to let me in. Food was WAY too expensive and was mostly unsatisfactory in quality and portion size for the price. Especially the breakfast buffet at @22.00. (really??) The best service I got was from two young ladies at the Concierge's desk. One on Thursday night and one named Tabitha on Saturday.
May 5, 2014
Rated 2 out of 5 by JLH2014 Accessibility Issues
Self Parking in garage with room to swing my chair out of truck was not available. I had to use 2 spots with permission from hotel staff. Then another hotel staffer told us later that we could not park like that. Very frustrating. Also, issues with room, hand held shower did not work well.
July 8, 2014
Rated 5 out of 5 by saemstay22 Review22
Excellent responsiveness of front desk. I enjoyed the benefit of WiFi. When hotel cards wouldn't work, front desk offered me a complimentary drink to make up for my trouble. Food at "Draft" was excellent.
May 20, 2014
Rated 1 out of 5 by murphy2433 would not return....
the clock did not work, the bathroom had what looked like dirt/mold in grout around sink. had asked specifically for quiet place and next door loud until 2am and up before 6am. key did not work with late check out and asked for assistance and manager NEVER showed up! Maurice tried to help and Forest in catering too as others failed. missed almost 45 minutes of my required meeting and lunch due to difficulties trying to retrieve my bag in my room with late checkout noted, ridiculous!
would NOT stay again...
April 6, 2014
Rated 4 out of 5 by Peyton14 Love it and will be back
Your staff are all very nice and freindly. We enjoyed the pool and fitness center very much. Appreciate your pet freindly poicy as well.
The only critique that I have is on Draft. I was charged 21.00$ for 2 glasses of wine. This is pricey for the wine that I ordered. We will be back again but wont go to Draft.
July 7, 2014
Rated 4 out of 5 by Dlm2014 Reserved room not available
We reserved a King room and paid in full in advance well before our visit to se Le Miz at the theatre but when we arrived no kings were available. We were upgraded to a Queen suite which was very nice but way more than needed for the two of us. Don't understand the unavailability as we got there early also.
July 7, 2014
Rated 3 out of 5 by Diamondlake House Keeping / Convention Food
The first night my bed was made up and coffee re-stocked. The next night, bed undone and no coffee! Maybe I was suppose to tip them ahead of time??? But the woman taking care of my room had a gentleman accompanying her on her cleanings, may of been a distraction! Had to call and ask if they could get me coffee for the next morning. At least the garbage was emptied.
The breakfast in morning was cold, eggs runny and potatoes hard and uncooked. Lunches was just a little bit better. The dinners we received were very interesting but the portions were very small.
December 16, 2013
Rated 4 out of 5 by golfingirl Corporate Function
Suite was fine but hard to keep cold.
Event planner was not well informed about certain things because she was sitting in for the person we were suppose to meet with. So, she did not know answers to some key questions.
The table clothes on the cocktail tables were oval instead of round and made it hard to tie. Otherwise, everything was great. The work room was in a great location to the room the event was being held. They also accomadated some last minute bar changes.
June 30, 2014
Rated 1 out of 5 by will55 Worst Experience Ever
I am a Starwwood Preferred Member and this by far has been one of the worst experiences that I have ever encountered at a SPG property. The service was deplorable and I will not likely stay at this facitlity again. It was the first and last time. My initial room reservation request was for 2 queen beds but upon arrival they could not meet my demand but graciously put me in the Presidential Suite and advised me that a sofa bed would be available. Upon arrival there was no sofa bed and I requested additional linen for the sofa. Needless to say I never received the linen. Secondly, I had a package overnight to me for Saturday delivery and was never notified that the package was available until sunday. It as just a bad experiance overall.
February 29, 2012
Rated 3 out of 5 by MCVicki Very good hotel ruined by quality of food.
We expected better from Food/Bev. We've had far better quality food for 1/3 the price. Don't mind payiing if the quality of food and service matches the cost. Toast burned, eggs dry, hash browns burned and hard, ham burned in some spots. No smiles, unfriendly in both bar and restaurant. Felt uncomfortable with Waitress in the bar.
May 6, 2014
Rated 1 out of 5 by Junior60 NOT THE BEST
The air conditioning was not constant. it would be cool to go to bed but then the room would get hot during the night. The food was not that great according to the price being charged. I could not check out early by paying cash but leaving a credit card on file if needed. It was difficult getting checked in for my stay.
May 6, 2014
Rated 5 out of 5 by Eddie917 Hotel was great
We had a great stay, clean rooms. and good service. Staff was great, only issue was elevators.They were not working very well, requiring preventive maintainance. Elevators at one time not working at all. Other than that, we had a good stay. Keep up the good work.
May 5, 2014
Rated 5 out of 5 by Dooley Customer service is great
I love the location and the staff was great. This is my spot from now on
July 7, 2014
Rated 1 out of 5 by JonnyD Sheraton Dallas - Lost my reservation???
1. Lost my reservation. I'm not certain how this happened. I have over 300 nights at Starwood in last 14 years and never happened before???
2. No email receipt like I get from every other Starwood hotel. The printed receipt didn't have a letter head, so my accounting group would have no idea where this receipt is from??? I know Texans like to be different, but I don't think in this way.
I'm not angry, just confused these odd things can happen in 2014
April 3, 2014
Rated 4 out of 5 by AGentwebb I will stay again
Stayed 2 nights this past week. The general condition of the hall ways seems to date the hotel. I stayed in a Jr. Suite, so I can't comment on the standard rooms. My room was obviously larger than standard, and very comfortable. I had a issue with my TV (it was the cable), maintenance staff was there in 5 min. I forgot my deodorant, called downstairs, 5 minutes later a mini was delivered. I used valet parking (VERY pricy @ $29/night) but the service was good. If you can go to the club lounge: Ms. Jackie is the best. I'll go back.
December 10, 2011
Rated 1 out of 5 by CAMichael Bad First Impression
I just joined SPG, and this is my first stay at a Starwood hotel. I won't be returning. I arrived on a Sunday evening, and was surprised to find the room had no toilet paper. Monday morning, I found that the coffee maker hadn't been cleaned from the previous guest. Monday evening, the room hadn't yet been cleaned, so I called Guest Services. They said someone would be sent to clean the room. I went to dinner, and came back at 10:15 PM, and the room still hadn't been cleaned. I called again, and finally someone showed up at 10:30 PM to clean the room.
While the lobby is beautiful, the room is just OK. But the service is unacceptable.
May 20, 2014
Rated 1 out of 5 by LKDG84 Very Disappointed
After a two-night stay, I found myself highly disappointed in this hotel. Firstly, at check-in I mentioned that I knew they offered a AAA discount, but there was no place to input my AAA number while making my reservation online. The response I received when I asked if he could apply the appropriate discount: No, you can only use a AAA discount if you book over the phone. A little obnoxious, but fine, although nowhere was that indicated on the website. If it had been, I would have made the reservation via phone. The most significant issues were with the room. I walked in and the room had an odor of sewage coming from the bathroom. By the second night, the smell was so awful that I called the front desk. They suggested sending up maintenance; 1.5 hours later, he arrived with room spray. Apparently, that was going to be the solution for the sewage smell. Additionally, the air conditioning vent was covered in mold, and only a handful of television channels actually worked (hardly an issue when compared to sewage and mold). I left and requested a new room, which was issued. I would think a hotel focused on customer service and satisfaction would offer a discount or a concession of sorts for the gross inconvenience, but not the Sheraton. Another issue is the dining amenities at the hotel. The first night, I ate at the bar, which was acceptable, but noticed that literally every other person there received either comped drinks or dinner because it was taking over an hour for the kitchen to deliver food. On the second night, I ate at the same restaurant (lack of options), but took the food to my room. I ordered chicken with a side of asparagus. The "side" of asparagus came with 3 stalks and was not on the side, but rather dumped on top of the meal. When I glanced in the bag, I noticed only one box and said to the gentleman who handed it to me that it looked like he forgot the asparagus. He took the bag, opened it, and said “No, it’s in there. Oh, did you want it on the side?” Isn’t that typically how “sides” are served? The service and food quality at the restaurant are in no way comparable to the prices patrons are expected to pay. All in all, this was a horrible stay, with one issue after another. If I return to Dallas, I most certainly will not return here, nor will I ever recommend this hotel to another individual.
July 10, 2014
Rated 1 out of 5 by jbro Many concerns not usually seen at a Sheraton
1. Took coupons to use in restaurant. the only place open for dinner was the sports bar - due to low occupancy rate according to a staff member.
2. No menu or room service menu in room.
3. Did not have hot water for bath.
4. After paying $29 for valet parking, the staff seemed to expect a large tip in addition.
5. Requested a room close to elevator / lobby due to mobility issues. Was given a room at the far extremity of the hotel -- since the "occupancy was so low" it is hard to believe this request could not be accomodated.
December 19, 2011
Rated 5 out of 5 by Chris11111111111111111 Service is alway good
Everyone there is very friendly
May 12, 2014
Rated 2 out of 5 by QualityGenius Good and bad experiences during training
Good: Bedding, Food@seminars, Check in/out staff and nearby railway stations, seminars included breakfast and lunch and waiters were very very courteous and caring.
Bad: Line @check in was around 20 minutes, no hot water just warm water every night and morning (4 night stay), arrival date and 3rd day "no bottles of water" (water was replenished 2nd and 4th day), I tried do have dinner on 3rd night at "Kitchen Table" and had to leave the table after almost 20 minutes waiting for the waiter (for first contact).
January 27, 2014