Rated 4 out of 5 by crash checkout
everything was great until I finished my meeting at 1 PM. My meeting went an hour over and my wife went to the front desk and asked for a later check out and she was told no she had to clear out of the room. when I got back to my room she and all of our luggage was sitting out in the hallway. it took them 45 minutes to get someone up to our room to move our luggage down to the lobby. not very good business practice.
May 20, 2014
Rated 4 out of 5 by Bob0227 This hotel was in a Great location
The hotel was in a great location and also had a great gym to work out in. I highly recommend it.
May 25, 2014
Rated 2 out of 5 by aguzik Disappointing stay
Overall, I found the customer service at this hotel terrible. First, despite two bellmen at front entrance, there was no offer of luggage assistance. First room assignment had no air conditioning. Although the thermostat was set at 65, there was no air blowing. After unpacking and no improvement in temperature, asked to change rooms. Again no offer to assist with luggage. I checked out new room before moving belongings, same thing. No air. Went back to front desk, was escorted by front desk rep to another room in same tower.....room keys did not work. After wasting 2 hours of my time, finally got assigned to a more comfortable room in another tower. But again, no offer to assist with luggage. Overall, the staff in hotel and all restaurants were not friendly or helpful.
May 13, 2014
Rated 1 out of 5 by GatsbyNYC Disappointed
I travel to Dallas somewhat often on business and generally stay at a very nice boutique hotel near my firm’s office. Prior to this past trip I had freshly become an SPG member and decided to try the Sheraton to earn some points. In short, I was highly disappointed with my experience. I arrived late in the evening and there was apparently some sort of convention taking place in Dallas the next day so the lobby was a zoo. There were hundreds of people waiting around to check-in to their rooms (no hyperbole – hundreds). The line appeared to be about two - three hours long so I decided to take a cab back to the office to work for a few more hours. I came back to the hotel about three hours later (this is now around 11pm or later) and the line had not shrunk at all – in fact I would venture to say that it grew. I stopped to ask someone what was going on and was told there was some kind of convention. I was not there for this convention and I had a meeting at 0730am the next day. I asked if there was any way around this and was shrugged off coldly. At this point I found another staff member, who was actually very friendly and helpful. She offered to at least hold my bags in storage so that I could go out and grab a drink or something while I waited. Sure enough I walked down the street and had a drink and returned to the same chaos with no abatement in sight. It was not like I was seeking special treatment…. I just wanted to get into my room and go to bed so I could be rested for my morning meeting! I had flown in on the first flight that morning at 6am to get to Dallas and be in the office for work, so I was up for almost a full twenty-four hours and this was not the welcome I would have expected from a quality hotel. I will concede that this could be a very flukish circumstance, but when I am traveling on business I cannot afford to spend most of my sleeping time standing around a crowded lobby.
In the morning I asked for a cab and one was called for me and then given to someone else - I was given a look like “Oops…” The room was fine – kind of old, but not a big deal and it was clean, so no complaints there. And I really have to emphasize that the one concierge employee was wonderful, but that wasn’t enough to salvage the experience. Will not stay at this Sheraton again - SPG has a premium property nearby that I would consider for the next trip, but quite honestly I may just forego the points and go to the boutique near my office where it won’t be a roll of the dice whether or not I have a comfortable experience.
January 4, 2012
Rated 3 out of 5 by SPH2013 Broken Heat
The first night in your hotel, happened the be the coldest night of the year so far in Dallas and the heat was out. The staff reacted very well, butI was so cold and it took a couple hours for the heat to come on. The other issue I had was during check in. I wanted to park near the front desk and check in and then go park my car. The valet wouldn't let me leave for car for a few minutes to check in and instead had me go park my car in self parking and walk across the sky bridge. Pulling all my luggage through the garage & skybridge was not a great way to start my stay.
November 15, 2013
Rated 4 out of 5 by Emel Service
No towels in room upon arrival. It took me two phone calls to have towels delivered.
May 24, 2014
Rated 5 out of 5 by mnswa737 Very nice hotel
Everyone in our group enjoyed our stay. The hotel was very nice and the staff was very friendly! If you need a hotel downtown I highly recommend. There were several great restaurants within walking distance as well!
April 3, 2014
Rated 3 out of 5 by Diamondlake House Keeping / Convention Food
The first night my bed was made up and coffee re-stocked. The next night, bed undone and no coffee! Maybe I was suppose to tip them ahead of time??? But the woman taking care of my room had a gentleman accompanying her on her cleanings, may of been a distraction! Had to call and ask if they could get me coffee for the next morning. At least the garbage was emptied.
The breakfast in morning was cold, eggs runny and potatoes hard and uncooked. Lunches was just a little bit better. The dinners we received were very interesting but the portions were very small.
December 16, 2013
Rated 3 out of 5 by Meena05 buzzing sound from AC
there was a constant buzzing sound - probably from the AC, which was annoying and distrubed sleep.
Also, the shower power needs improvement
May 22, 2014
Rated 5 out of 5 by patsy45 GREAT HOTEL!
very nice rooms and the people were extremely helpful.
April 3, 2014
Rated 1 out of 5 by will55 Worst Experience Ever
I am a Starwwood Preferred Member and this by far has been one of the worst experiences that I have ever encountered at a SPG property. The service was deplorable and I will not likely stay at this facitlity again. It was the first and last time. My initial room reservation request was for 2 queen beds but upon arrival they could not meet my demand but graciously put me in the Presidential Suite and advised me that a sofa bed would be available. Upon arrival there was no sofa bed and I requested additional linen for the sofa. Needless to say I never received the linen. Secondly, I had a package overnight to me for Saturday delivery and was never notified that the package was available until sunday. It as just a bad experiance overall.
February 29, 2012
Rated 2 out of 5 by QualityGenius Good and bad experiences during training
Good: Bedding, Food@seminars, Check in/out staff and nearby railway stations, seminars included breakfast and lunch and waiters were very very courteous and caring.
Bad: Line @check in was around 20 minutes, no hot water just warm water every night and morning (4 night stay), arrival date and 3rd day "no bottles of water" (water was replenished 2nd and 4th day), I tried do have dinner on 3rd night at "Kitchen Table" and had to leave the table after almost 20 minutes waiting for the waiter (for first contact).
January 27, 2014
Rated 1 out of 5 by Unsatisfied5565 My experience with this hotel is horrible
I have been staying at this hotel for 2 months. I just reached my plat status this week and I'm already thinking about quitting this hotel!
My experience with this hotel has been horrible. I entered my room last week and found there were hundreds of flies dancing in my room. They could not resolve the issue but instead they gave me an upgrade. (would you expect a hotel like Sheraton to have fly issues?) . The internet in the room was not working neither, so I had to spend the entire week without internet. I called their technicians many times, and the only response I received was "your issues has been escalated to the next level, and your case number is $#$@#$"
I did room service for my laundry yesterday and was told to expect my laundry by 6:00 pm next day. They delivered my laundry UNWASHED and told me to do it myself on the 4th floor and they would provide me with some coins for the laundry machines. I waited for 3 hours and no one showed up to give me my coins. Then, I decided to just do it myself. The laundry machine was not working and ate my $2.50. I called them, and they told me to speak with the front desk. Then I had to spend another 30 minutes dealing with them to get my $2:50 worth of coins refunded.
March 30, 2014
Rated 1 out of 5 by Andy0616 Did not have a good experience
I made a reserveation for a "club level" assuming the club room would be close to the room. I was placed in a Junior Suite in another tower that was at the other end of the hotel. That being said, the premium paid for the club level was not worth it the inconvience.
Also, room did not come with sleeper sofa bedding and they were eventually delivered as told there were no pillows left. Really? No pillows.
March 4, 2014
Rated 2 out of 5 by JPorter Sheraton Review DALLAS, TX Downtown
The hotel is beautiful at first but once I checked in to my room the makeup came off. My room had problem after problem. First the key to open my door did not work. We waiting at least 20 minute for someone to come and open the door. All night the door was making sounds. hotel engineering was suppose to come check the door that night but no one ever came the whole time of my stay. The shower when first turned on, brown water poured out. You had to let the shower run for a minute for the clear water to run. Then on day two I had to hunt housekeeping down to clean room. No phone connections it was horrible.
April 21, 2014
Rated 1 out of 5 by KaliTraveller just horrible
Without a doubt the worst SPG property I've stayed at. They put SPG Plat in a room next to the elevator, I didnt sleep all night. No one answered the phone, literally no one. Didnt tell me where club lounge was, and, on checkout, not one person asked how my stay was. Honestly the worst treatment I've received as a Plat. I cannot say worse things.
March 10, 2014
Rated 5 out of 5 by skooter Great location
This hotel was great. Perfect location to everything. Able to walk to a lot.
May 20, 2014
Rated 4 out of 5 by AGentwebb I will stay again
Stayed 2 nights this past week. The general condition of the hall ways seems to date the hotel. I stayed in a Jr. Suite, so I can't comment on the standard rooms. My room was obviously larger than standard, and very comfortable. I had a issue with my TV (it was the cable), maintenance staff was there in 5 min. I forgot my deodorant, called downstairs, 5 minutes later a mini was delivered. I used valet parking (VERY pricy @ $29/night) but the service was good. If you can go to the club lounge: Ms. Jackie is the best. I'll go back.
December 10, 2011
Rated 5 out of 5 by Dan123456789 Very happy stay
We were at the Sheraton for a full week and had a great time. Room was very comfortable, especially the bed. convenient location to local restaurants.
May 19, 2014
Rated 2 out of 5 by BJK67 SAEM
There for a conference. Disappointed in stay. Room not cleaned until after 5pm on two days and not at all on another. The hotel business center charged $30 to receive a package and another $30 to ship despite an already paid for shipping account. Left a bad taste in my mouth.
May 17, 2014
Rated 1 out of 5 by jbro Many concerns not usually seen at a Sheraton
1. Took coupons to use in restaurant. the only place open for dinner was the sports bar - due to low occupancy rate according to a staff member.
2. No menu or room service menu in room.
3. Did not have hot water for bath.
4. After paying $29 for valet parking, the staff seemed to expect a large tip in addition.
5. Requested a room close to elevator / lobby due to mobility issues. Was given a room at the far extremity of the hotel -- since the "occupancy was so low" it is hard to believe this request could not be accomodated.
December 19, 2011
Rated 3 out of 5 by VeneDiva Finance Trouble
I sent a check to the hotel a week prior to my arrival. The check was to cover my room/tax. Upon check-in I asked the front desk agent if the check was on file, she said no. She didn't ask to follow-up or anything. After doing research I found out the check was received a week prior and already cashed. I mailed the check along with a copy of my confirmation letter and it still wasn't posted to my account. After being transferred to Accounting several times, I got a hold of someone (I can't remember her name) she was able to locate the check and post it to my account.
I understand it is a large hotel but I don't understand how a check is received with a confirmation, cashed and no one post the check.
As for the front desk agent, she didn't bother to ask in assisting me in finding the check.
November 13, 2013
Rated 1 out of 5 by NicKat Nightmare - Stay away
Horrible from the beginning to the end... How about killing ants in your bed before going to sleep (I kept 20 of them to show the staff)? Or the shower door falling on you when you open it? Or the jammed sliding bathroom door? Or housekeeping forgets to clean your room? Or the big bang of other room doors when closing... They switched me to a bigger room... I was impressed until I realized I was right behind the elevators. I could hear ALL NIGHT the noise of the motor. STAY AWAY FROM THIS HOTEL.
November 16, 2012
Rated 4 out of 5 by Hlokk Great Staff
Every staffer I was in touch with was terrific - helpful, cheerful, and knowledgeable. I particularly commend the front desk staff and the bell staff.
May 16, 2014
Rated 1 out of 5 by Freezingtraveler09 This hotel needs better leadership, stop penny pinching
The worst hotel restaurant food ever experienced, (from a business traveler that travels quite a bit). Clearly everything is frozen.
The hotel has hard working well meaning employees with no leadership, obviously inadequate training, no means to make the improvements it needs.
The room's central heat did not work and although the hard working building engineer worked on it, the problem was of a central issue. The hotel management was informed and did NOT DO anything !!!!!!!!
November 11, 2013
Rated 4 out of 5 by KKK46 Poor sleeping conditions
My room was in the North tower right above the DART. It was very noisey with the train running non stop from 6am to 11pm. then at 4am garbage pick up in street woke me every morning. Also my room was cold and I was unable to regulate the temp.
The food options/restraunts were very limited.
For the size of the hotel, the pool area was very small and unable to every get a place to sit by the pool.
May 10, 2014
Rated 5 out of 5 by NazTBK Good location
Ample conference space and good location within Dallas
May 16, 2014
Rated 1 out of 5 by omarketta Poor exerience
I shared with the front desk these points when I checked out, but my experience was poor: TV didn't display on all channels, shower was very loud when on, there was a loud noise similar to the shower noise when it was turned on that lasted five minutes in the middle of the night and woke me up, the salmon I ordered for room service was almost raw and there was not a check out slip under the door before I left.
May 9, 2014
Rated 5 out of 5 by RMR5 Texas hospitality
the Hotel - large and with a lot of amenities was superb. Super morning breakfast - very helpful staff at the conference.
May 15, 2014
Rated 4 out of 5 by nothappy2 staff
I am extremely disappointed that the valet parking people advised us to take a company lincoln or SUV and we were told the driver is only a couple of dollars more than a Taxi when we arrived at our destination the driver charged us $50.00 for one way and then said he would come back to get us we called and he never showed up or answered his phone also the Taxi was only $26.00 for one way and we feel we were taken advantage of the driver said his name was million
June 11, 2012