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Rated 3.4 out of 5 by 1304 reviewers.
Rated 2 out of 5 by This hotel needs a lot of work This Sheraton felt like there was an identity crisis going on. The lobby and most of the restaurant areas were decent - I could tell they'd had some work done. But my room was horrible. Shower leaked, shower/tub drain didn't work, toilet didn't work, carpet was old, A/C never got cool, I could go on and on... September 13, 2014
Rated 2 out of 5 by Room is spoiled by stinky toilet Let's start with the positives: 1) nice Aeron chair 2) plenty of electrical outlets However, the experience is spoiled by the following: 1) the toilet really stinks. I think there is a leak in the valve somewhere. 2) the Internet is unusable. It was intermittent and the room has very poor cell reception so I wasn't able to use my broadband Internet as well. September 13, 2014
Rated 3 out of 5 by Disappointed and Couldn't Sleep I stayed at the Shearton Dallas for a conference. I was on the 8th floor and was unable to sleep because of the noise from the train. I was there three nights and the noise was terrible. Also, there was another conference going on in the same area as us. At one point it was so noisy, the commotion and the noise from the hall overcame the meeting room. It was very disruptive. September 12, 2014
Rated 2 out of 5 by Worst Hotel Stay in a Long Time Upon entering room 2339 immediately hit with a "sewage gas" type smell. Alerted front desk/engineering who came while I was at dinner and must have sprayed some industrial strength type deodorizer. When I got back to the room after midnight, the deodorizer smell was overwhelming. Tried to sleep through it but It was stinging my eyes and I could actually taste it! Needless to say, didn't get much sleep. Called front desk immediately in a.m. to tell them the room now smelled like Sewage AND Deodorizer. They did move me to a different room for my second night, but overall not a good experience and not very concerned/accomodating, especially for a SPG member. September 11, 2014
Rated 2 out of 5 by Needs updating This hotel is OK but nothing special. The room was missing several things, safe was unusable, etc. Rooms need updating. Had a suite and it was big but not nice. Dark, poor lighting. September 10, 2014
Rated 2 out of 5 by Food does not meet high standards The hotel facilities were wonderful. The lunches were not up to the standards that I expected from a Sheraton. I had to make my own salad. I can go to a much cheaper hotel and get a free breakfast. At this Sheraton, I would be spending an additional $10 to $18 to have breakfast. $15 X 3 is $45 extra. The sound system needs improving. I'm not sure I got the best value for my money. The staff was very helpful and courteous. September 10, 2014
Rated 3 out of 5 by High School Teacher Just like last year there was a problem with my card being accepted for some reason the lady kept telling me my card was denied and I kept telling her that wasn't possible but kept loudly telling me it was denied made me pay cash got upstairs to my room and chkd my bank account and it had posted when I called and talked to a manager she assured me that it was posted and I was ok and that sometimes if the bank notices a charge they aren't sure of they hold on to it and your machines read it as denied instead of error. Was very embarrassing and caused me to miss half of my class just like last year when I stayed there too. Horrible experience September 9, 2014
Rated 4 out of 5 by Good location, nice staff! I stay here once a month when I'm in Dallas from L.A. on business. The staff are friendly and helpful, and the hotel is located close to all. September 9, 2014
Rated 2 out of 5 by Billing When I initially checked in, I utilized the wrong visa card (my fault). My wife, who was not traveling with me, contacted hotel accounting department immediately after I arrived, was emailed an authorization form to switch the card, she completed it and returned it with 24 hours of my arrival. We were "assured" that all charges would be placed on the new card provided by the form. When I checked out five days later, I spoke with the young man at the front desk and was assured that the charges would be on the corrected account. He even wrote down the information. Once again, I was "assured" that it would be correct and that he would make sure the information got to his Manager. WRONG! All charges were taken out of the wrong account. It caused a spiral of events that we were not anticipating. When I phoned and spoke with accounting in an attempt to immediately correct the situation, I was informed that it would take 7 to 10 business days. The hotel can make the mistake without any regard to the adverse affects on the guest! The integrity of your staff throughout is questionable. I have left messages for the accounting manager and have yet to receive a phone call from her. September 4, 2014
Rated 5 out of 5 by Clun level lounge There were too many people allowed in the lounge. We had to wait for food to be brought up from downstairs. Empty trays. The quality of the food in the lounge was mediocre. Cold breakfast sandwich, repeated days of quiche, etc. September 3, 2014
Rated 4 out of 5 by Staff was so responsive! The staff was completely responsive, from the bellhop, to the front desk, to the person on the phone when I called down. They were so great in handling everything we needed. The only downside is I was surprised that our suite did not have a small refrigerator! September 2, 2014
Rated 4 out of 5 by Surprises I was surprised to learn that my room did not have a working refrigerator or microwave. Every time that I have stayed at another hotel in a chain, both were available. While the shower did have one bar to hold on to, the other hotels I stayed in had several bars in the shower and even a plastic chair to sit on if requested. The extra bars/seat are important for older people with balance problems. But there was no way to request this when we signed up through the Ambit Energy events program. September 2, 2014
Rated 4 out of 5 by Challenge resolved and parking charges Staff friendly & helpful. Did need to be moved from 1 room to another & was done fairly timely. 1st room had no doors/mirrors on closet nor a safe. Light bulbs out. Was moved to room near by as hotel staff had been helpful keeping 4 rooms / request, as desired to being close to other friends in our business stay. Thank you for this, we appreciated that very much. I was just told the "parking cost" as I'm sharing cost with friend / driver. We both find it quite pricey, compared to other hotels and convention & private travel I have participated in, for many years! We bring your hotel business & We had other options as to where to stay (on ground - no charge parking ) & as we are down town, there are no other options & seems as though you take advantage of your clientele on this!! Considering over all, I will quite probably choose your hotel, if remains a choice with our annual trip there. This was my 2nd stay @ your hotel! September 1, 2014
Rated 3 out of 5 by Executive Suites not up to par We stayed the night we arrived in Dallas and the night before we left. The executive suite at $ a good bit plus taxes had one tiny garbage can in the bathroom. It not only did not have a microwave but also had no refrigerator. While I understand not all hotels provide these it seemed odd for a suite. I asked for bedding for the foldout in the living area. They brought two sheets. No pillow. No blanket. It took about an hour to get them. The bathroom smells vaguely of mildewed towels. Can't figure out where the smell is coming from. September 1, 2014
Rated 3 out of 5 by Not a great time Was here for an annual convention. Stayed here because the ballrooms were being used. On the 8th floor and hardly got sleep due to train/ trolley noise. Had to visit 6 different floors to find a working ice machine. Going back to the Anatole next year September 1, 2014
Rated 4 out of 5 by Great stay Nice Hotel! Will stay again. September 1, 2014
Rated 4 out of 5 by Great stay We were here for a convention so the hotel was crowded but the staff did a great job to be available and ready to help. September 1, 2014
Rated 1 out of 5 by The worst Sheraton ever! The worst stay ever! Room smelled like cigar smoke. Several things were broken including the toilet seat, the plug for the coffee pot and the AC took all night to cool off. When I checked out, the computer was down and got no receipt. When emailed to me it was wrong! Get your act together folks! For the price of the rooms and parking, I would expect much, much more. August 26, 2014
Rated 3 out of 5 by Unfriendly staff The beds are very comfortable. The food is very good, but too expensive. The front desk staff were not too friendly and made me feel like I should be happy to be there at the state government rate. My co-worker has a problem with her room and they refused to listen to her and left standing there for a really long time. August 25, 2014
Rated 3 out of 5 by Stains on bedding We stay here regularly because it is so close to Globe Life Ballpark in Arlington. We stayed on Executive Club floor. We had planed to stay two nights this trip. The first morning, saw a stain on comforter . It looked like urine stain. We reported it to manager who brought Head of Housekeeping with him. He said it was a water stain. We checked out immediately. August 24, 2014
Rated 4 out of 5 by Great view! The hotel was very comfortable and had a wonderful view, but there was some confusion over how to receive internet, and the AC kept making a rattling, whistle-like noise during the night. Aside from that, the room was very comfortable. August 22, 2014
Rated 2 out of 5 by Let down We were bombarded at the door by men to take our car. We parked the car by the wall while we checked in. They came up to us and told us to move it by the front door so we did. They then took our keys and moved it to where we just parked it. They were rude. Girl at counter good. Room was freezing cold. Attempted to adjust fan on thermostat but your choice is either blasting icicles or you're roasting hot. Then took a shower and have awful water pressure and shower was banging so hard that it sounded like construction crew was working on the floor. Heard this from a few other showers on the floor. Decided to go for a swim but couldn't because the pool was out of service until "hopefully tomorrow". So now we're in our room flicking tv channels and not knowing what is on because we don't have a channel guide. We travel throughout North America and this one gets an "F". August 22, 2014
Rated 1 out of 5 by This hotel needs improvement I stayed at this hotel for four nights for a work conference. I had many problems with the hotel. I parked a vehicle in their parking garage and paid for parking which was suppose to allow in/out privileges in the parking garage. It did not work the first time in getting out of the garage, so I paid to get out of the garage. I attempted to talk to the concierge about this and was quickly told they could not handle my request and told me to talk to the front desk. The front desk said they reprogrammed my key and that I would then have to talk to the valet personnel to have the parking charge removed. The valet were extremely helpful and courteous and removed the charge. The next day I attempted to leave the parking garage and once again I could not get out with my room key. I used the intercom to contact somebody and after 3 minutes of it dialing I finally reached a person who opened the gate for me. I gave up on getting the key fixed and did this every time I left the parking garage which was very annoying. My room safe one morning would not open and I waited for an hour for maintenance/security to open it at which point I had to leave since I was there for work purposes. I contacted them again later that day, after being deprived of items in the safe such as my wallet and cell phone, and they came to the room and unlocked it in 20 minutes. Also, during my stay the cleaning staff was very hit and miss to the point I just gave up on having my room cleaned. On top of it all, the room was tiny and in need of renovations. I would highly recommend that you stay at a different hotel or at the very least do not stay in the south tower of this hotel. There are two other towers at this hotel and I believe the north tower was renovated in the last couple of years. I'm just glad my work paid for this hotel stay and that it did not come out of my own pocket. August 21, 2014
Rated 3 out of 5 by Convenient location for my needs Reserved a King bed Jr Suite and only Queen bed rooms available is what I was told. Disappointing. Room was generally clean, but could have been a bit better. August 21, 2014
Rated 3 out of 5 by Real great time... until the bill!!! When I made the reservation, thru the 800 number, the women was very helpful. We talked about several differant offers. She stated that there was an offer that lets me have a double/standard room at the rate of 69 dollars a night. At check in, like a fool, I did not even think to confirm the rate. The next day, at a local store, I was told my credit card was declined. Once back in the room and on-line, to my horror: the room was NOT $69.00. We checked out a day early because I did not have "Proof" that the room was offered to me at that rate. I had called a week in advance to reserve a refrigerator for the room. On cheek in, there were none available. On check out, the elevators were all full. It took SEVERAL attempts to get down to the lobby August 20, 2014
Rated 5 out of 5 by The hotel staff was great I would definitely recommend this hotel because of the staff. The workers were extremely friendly, helpful and pleasant. They all served with a smile. They were always ready whenever you need help. I didn't like the menu selections but Carlos saw to it that I would be able to have something to eat. He went and spoke to the chef and because of that I was able to have a customized dinner. Naime was also good to us. She served with a smile always. The Dallas Sheraton Downtown is the best Sheraton I have ever stayed at. August 19, 2014
Rated 4 out of 5 by Not bad The amenities were very nice and I appreciate all the cool stuff in the room. As usual, the stuff in the gift shop is overpriced, but they did give me a free toothbrush at the front desk when I forgot to pack mine. The vending machines claim to take credit cards, but I couldn't find one with a functioning card reader. Lastly, I wish they wouldn't put a $50 hold on my card for incidentals I was never going to use. Otherwise, I enjoyed the stay. Thanks! August 19, 2014
Rated 5 out of 5 by First Time at a Sheraton best registration check in I've had in a long time. Very considerate and helpful. August 18, 2014
Rated 3 out of 5 by Nice hotel, rooms could use updating. I was not completely dissatisfied with the hotel, all the areas, restaurants, gift shop, lobby, etc were very nice - need work on rooms, and none of the coke machines I went to worked (Floor 35, 33, 31 -Central), the North tower 6, 4, then I gave up. Stayed in a suite after a room change, there was peeling paper on wall and the whole floor smelled funny, but it was clean. August 18, 2014
Rated 3 out of 5 by Okay, not great Little things I expect from a Sheraton priced room were missing. Cable TV functioned very slowly...no hotel guide book in the room...shower drained very very very slowly - big puddle to wade in. August 18, 2014
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