Rated 3 out of 5 by Judy70 Could be cleaner
I couldn't go higher than Average due to the cleanliness of the room. There was gum stuck alongside the headboard, and a few coins under the bed, but visible so as if to indicate that a vacuum hadn't been used around the bed in some time. The tray and toiletries in the bathroom were dusty and the drain didn't actually drain, despite being left open, in the tub. Plus, I was charged for the fax/copy center when I never entered it during my stay.
August 17, 2013
Rated 5 out of 5 by LAURALEE1 Loved it!
Staying at the Sheraton Toronto Airport Hotel & Conference Centre was a great experience! Checking in was a breeze. The concierge at check in was extremely helpful and friendly. The room was perfect and the bed felt so comfortable. BReakfast at Olio restaurant was fresh, varied and simply perfect. Enough to feed someone for a good chunk of the day. I definitely recommend it and will certainly come back!
August 12, 2013
Rated 4 out of 5 by Grace123 Excellent quality
Wonderful staff throughout the
facility. Hallways could be a bit cleaner and fresher. Great pool. Fresh air windows, a great reprieve from air conditioning. Air flow very quiet. Wonderful food in the Club Room and the hotel restaurant.
August 6, 2013
Rated 5 out of 5 by AndrewBrooklyn The Best Airport Hotel I've Stayed In
This hotel is full of surprises. Good surprises. First of all, staff. Extremely friendly and helpful. Also very professional (Ken!).
Room - big, well equipped, clean with pretty comfy bed.
Club lounge - delicious breakfast and large selection of newspapers.
July 15, 2013
Rated 4 out of 5 by midlandtourist Upgrading all the time. Great to see.
We usually stay at this Sheraton whenever we are using the airport. Everytime we arrive a little more has been done to upgrade this hotel. It is obvious that this was another hotel brand before it became a Sheraton. So keeping this in mind we don't expect a glitzy hotel. What we get is great service starting with the front desk. The hotel is a little worn but is very clean, Little touches like iced lemon water in the lobby are appreciated. And the Club lounge has very fresh hot and cold canapes and often a salad which is just great after airplane food. Club Lounge breakfast is very good for this size Sheraton. Best asset to the lounge is the gentleman, Orlando who greets evryone with courtesy and a smile.
July 13, 2013
Rated 1 out of 5 by BIZWHP Not LINK'd to this Hotel
I might have been there are a bad time, but this hotel was poor. From threadbare carpets and foul odours in the hallways to elevators not working and a lack of room selection. Even getting a cup of coffee in the morning proved challenging. Very poor.
July 13, 2013
Rated 3 out of 5 by Eldie Two days
Generally it was OK; however, at night, the AC either left me freezing or sweltering(with an unpleasant smell coming from the vent) During the day, it was great but at night, I barely slept due to the air condition and quality.
July 7, 2013
Rated 4 out of 5 by Fran17 Spacious and comfortable room
My stay at this hotel met all my expectation of a fine hotel. The room was spacious and the bed was extremely comfortable.
June 24, 2013
Rated 4 out of 5 by privatedancer Swimming Pool
I love the swimming pool very much. And the lobby is presentable. Most importantly, internet at the lobby is free!!
June 17, 2013
Rated 5 out of 5 by Fabjms This hotel has great food, space, features and staff!
While I loved the food, space and my sleeping room at the Sheraton Toronto Airport, what I appreciated most was the flexibility and friendliness of the staff - particularly the Audio/Visual and Events staff that attended to all of our requests during our conference, as well as Raymond and Jeff whom during their night shift, helped me print some last minute materials at no charge for my conference. Everyone was very professional, approachable and accommodating. Thank you so much!
June 13, 2013
Rated 5 out of 5 by LUCY great customer service
I received a much appreciated phone call at 11 pm from your service desk to tell me that I had left my lights on in my vehicle. This was great because had I not received my call I would have had a situation in the morning that would have caused me to be late for a meeting at another location.
Thank you so much!
June 6, 2013
Rated 1 out of 5 by Jimc Hotel needs new management
Not a very good experience and a hotel which I would put at the bottom of the list. It starts with the staff - they do not seem to care about guests. It continues with having to pay for parking and... The club lounge is positively the worst of any Sheraton ever visited.
Would not recommend.
June 1, 2013
Rated 5 out of 5 by Sterling Perfect for my needs!
Comfortable room, great food, decent workout facilities, friendly staff, convenient location at unbeatable prices. What more can you ask for?!
May 25, 2013
Rated 2 out of 5 by Mansa44 Shocked this hotel is a Sheraton
Shockingly run down hotel with bad customer service. The only thing I enjoyed was your shuttle bus service and restaurants.
May 12, 2013
Rated 5 out of 5 by Karhoy Food here is amazing!
I was here for a business function. The snacks and meals that were provided were top quality! I love that they thought to put out low sodium soda water along with all of the other soft drinks.
May 3, 2013
Rated 3 out of 5 by Medical23 Recent Small Business Meeting
Staff helpful and courteous
facilities becoming 'tired looking'
parking arrangements confusing
Meeting room and food service good
April 30, 2013
Rated 5 out of 5 by voderade Great, attentive staff
Check in was excellent, very good knowledge of SPG program. Got call to check on me after i got to room, then area business manager sent chocolates and water. Felt very cared for! Lobby and all very nice, rooms are very solid but might be due up for a refresh soon. Room service food was very good and prompt.
April 28, 2013
Rated 5 out of 5 by AMPBusinessTraveler Home Away From Home - On Business
The Sheraton Toronto Airport is a personal favorite of mine when staying in Toronto. The Hotel Guest Services Team was truly exceptional. They were so kind and accommodated a number of change requests my team had during our stay. A special thanks to Ken and Maria they truly may our visit a great one!
April 24, 2013
Rated 4 out of 5 by Philglo Excellent Staff, food poor
restaurant food below average
happy to provide excellent service
Shower water not hot enough
parking a chore to find
Good room with comfortable beds!!
April 21, 2013
Rated 4 out of 5 by Flyingtailor another great stay
Thanks great stay good hotel very clean good front desk fast and friendly.
April 21, 2013
Rated 5 out of 5 by Hckystripes Excellence in Service
The front desk staff at the hotel are tremendous. They have great knowledge of the hotel and the surrounding area. They were great with the kids and made them feel welcome.
April 15, 2013
Rated 4 out of 5 by BTinCP The Staff are welcoming.
My wife and I look forward to seeing the staff we have gotten to know. Aneesa and Anna on the front desk are tirst ones we see. Then on to trade stories with Orlando and Val in the club room. Marcus, a chef at Olio Restaurant, will stop and chat. My wife says they are all hugable, but I leave that to her.
April 7, 2013
Rated 5 out of 5 by lucky7 glasses
the only downside was that my room was a junior suite and the glasses to entertained where in plastic had to call down for glasses should have real glasses in the room
April 3, 2013
Rated 1 out of 5 by Boggled The front desk needs an attitude adjustment
After having spent the night, my husband and I checked out and made them aware of a few "minor" problems with the room (without asking for anything in return...just making them aware). The beside lamp didn't work, the fan in the bathroom didn't work and the "complimentary" bottled water was half drank by the previous guest.
The front desk response was to immediately be defensive and try to explain to me that I was mistaken in my experience. I should have called the night before to complain about the lamp, I shouldn't expect the fan to work.
My response: I walked away.
Not your best work Sheraton.
April 2, 2013
Rated 4 out of 5 by Flyingtailor Back Again
Back again nice hotel good valve very clean and a good front desk staff. I really dont get to enjoy this hotel in and out but always nice stay.
March 31, 2013
Rated 4 out of 5 by Flyingtailor nice hotel
This is a good solid hotel fast check in nice clean rooms and very homey.
March 30, 2013
Rated 3 out of 5 by Bootsie Close to all amenities
The hotel has many features close to fine dining and the airport.
March 19, 2013
Rated 5 out of 5 by MatthiasRat Had a Great Time
I was at the hotel for a convention and I had a great time! The hotel was comfortable, clean, and easy to get around. The staff were all friendly, and at no point was I thinking about any hotel situation. The hotel and staff made it possible for me to enjoy the convention without any other worries and that is exactly what I hope for when I come to a convention.
March 17, 2013
Rated 5 out of 5 by sableantelope Friendly and clean
Very friendly staff, very clean bathroom. No issues with disabled guest using service animal(dog).
Stayed during large event(convention).
March 12, 2013
Rated 5 out of 5 by Jennyjenjen All around good experience
We attended a multiple day conference and had a great time. The room rate for the convention was excellent. The beds were very comfy - I generally don't sleep well in any hotel but I slept like a log here. And the breakfast buffet offered had everything you could wish for and kept us fueled until dinner. The staff were all kind and helpful. I'm looking forward to staying again next year!
March 11, 2013