Rated 2 out of 5 by PSD33 Very Loud
This hotel was wonderful for the location of surrounding attractions, the conference was set up great and the ability to access the room with the plethora of elevators is great. The walls are very thin, the doors slam very hard, and the constant running water in the bathroom leaves one somewhat sleep deprived. The valet parking is somewhat objectionable. I enjoyed New Orleans, however, I would look at possible alternatives when booking a room in the future.
June 18, 2014
Rated 4 out of 5 by BajaRusty Upscale hotel in an excellent location
I recently spent a 4 day business trip in New Orleans and stayed at the Sheraton on Canal St. This is an excellent location being just off Burbon street, adjacent to the French Quarter and directly in front of the tram lines that you can use to get around the city. The hotel is very well appointed and the service was excellent for the most part. As an SPG member I had asked for a late check out but on my departure day the desk wasn't aware of it and onlygave me until 1:00 pm. Not what I had requested. Other than that I was very pleased with the club floor room. I had an excellent view of the river and the room was always clean. The fitness facility is top notch with lots of equipment, exterior windows and a view of the pool. One small concern was that twice I returned to my room and the door was open. I didn't note anything missing but my laptop etc. was in the room. Housekeeping also walked into the room un-announced one day when I was getting ready to go out for the afternoon. They had some excuse that they forgot to check something during their rounds.?? The two events combined were a little unusual for a hotel of this caliber. Not sure what was going on there.
August 5, 2014
Rated 2 out of 5 by James213423432 Average
I have stayed at this hotel many many times over the last few years, so this was an exception to my normal experience but for whatever reason this was just a bad stay. I was stuck in a "accessible" room on the 11th floor right off the elevator. When I was given the room I asked at the desk if it was accessible as I would not have taken it if it were, and receptionist assured me it wasn't. When I got in room I called down to see about getting moved and it was the only room available w/ king bed.......Being right off the elevator in a party place like New Orleans is not always the best place to be if you are trying to get a good nights sleep!! In addition to the bad room/location, the tv was broken (had no picture), and I had to call down to get hand lotion and soap to the room. It was just a very below average experience at a hotel that is generally really highly regarded by me. I will definitely stay here again as I used to have ambassador status with spg and the upgraded rooms are absolutely amazing, but this specific experience left much to be desired!!
August 4, 2014
Rated 4 out of 5 by LJay Close Enough For NOLA Fun but Quiet for Rest and Relaxation
Initially the elevators were very busy and our room was located next to them but overall, the experience was pleasant and the location worked for night life and for day time travel through the city.
August 4, 2014
Rated 5 out of 5 by KimB2008 The staff went above and beyond
The staff was amazing. I had several boxes mailed to the hotel for the conference I was attending and they kept track of them and delivered them to my room. Then offered to take them to the conference that was at another location. They also mailed back the boxes I needed returned after my stay!!!
The room was clean and comfortable and conveniently located within walking distance of the French Quarter and the trolley was right out front for other attractions. And most importantly, I have to know what brand that mattress was!! I have never slept so well at a hotel.
May 19, 2014
Rated 4 out of 5 by Vino6 The hotel personnel are very accomodating
The valet service had my car out in the morning before I got there, which is much appreciated since i have to get to meetings downtown and i do not have to sit and wait.
The room is clean, the bed very comfortable, the bathroom a little too small. the food on the conceirge level could be better and more varied. Should offer mix drinks as well
August 1, 2014
Rated 2 out of 5 by VanityDawn Don't Expect to Rest
I was very displeased at my experience with this hotel. The room was small. It had no microwave or mini-fridge, nor Wi-Fi in the room without charge. The elevator led to horrific waiting. Lines just to get to the elevators. I was so disappointed. Not mention the noise. I could hear all the noise from the hallway. This is definitely not the Sheraton way.
December 2, 2013
Rated 5 out of 5 by Carberrie Friendly Service
This hotel has excellent customer service and response. The club lounge is also very good for a domestic Sheraton. Note that I had internet problems during one of my 3 nights.
August 3, 2014
Rated 2 out of 5 by TW2808 Needs improvement
I stayed at this hotel for a conference and was not impressed. My priority concern was the vagrants allowed in the lobby with no security to prevent them from harassing guests. Staff was not helpful or friendly in conference or at concierge. I asked if there was cheaper public parking (as charging $43 a day should be a crime) and all the concierge said was I think so you just need to drive around. There was a roach on the food table during the conference, ice machine room extremely loud, rooms need better sound proofing, being woken at 5am from laundry is unacceptable. Only positive is location, centrally located.
October 3, 2013
Rated 5 out of 5 by Runner Service beyond expectations
We stayed at the Sheraton New Orleans for marathon weekend. On the day of departure enroute to the airport, my daughters realized they forgot their passports in the room safe. Security couriered the passports overnight to us in Canada. A big sigh of relief. Thank you.
February 4, 2014
Rated 5 out of 5 by workingmom234 responsiveness
There was an issue with the elevator- a pretty major issue that limited access to the high floors. Incidents can - and do- happen. That is not the hotel's fault. What I can say is the hotel staff were friendly and went out of their way to try and make things right. Kudos to you all.
June 22, 2014
Rated 1 out of 5 by Matt313 Watch your Credit Card!
The hotel will charge you for valet parking at $42.56 a day regardless of whether you have a vehicle or not! Beware and keep a close eye on your statements!
Room was not cleaned the entire 3 night stay.
Lobby bathrooms were left attended for hours upon entering.
January 3, 2014
Rated 5 out of 5 by Cheryl3 Loved this hotel
My stay was from June 20-22 and everything was perfect! The check-in was quick my room was comfortable and the hotel was very close to the tours we had scheduled. Bourbon Street was only 2 blocks away! I will definitely be staying again on my next visit!
June 23, 2014
Rated 5 out of 5 by Dotty36 Great Hotel
Good location, very clean, good food, Enjoyed the option of being "Green" and the voucher provided. Handy to sight seeing if that is your pleasure and transportation. Walking distance to shopping and sight seeing etc. Magnificent view from room.
August 1, 2014
Rated 5 out of 5 by Hobi Don't miss
My stay at the Sheraton made my stay in New Orleans a great experience. Staff were excellent and took great care of me, I plan on staying here next time I come to the city. Thank You Sheraton New Orleans
June 23, 2014
Rated 4 out of 5 by Hardrock04Actual Better than average, not perfect
It is an ok hotel located in the heart of downtown close to the attractions. I think that this location will make a better party hotel (for adults) than a business hotel. Since I was there for business, ….
August 1, 2014
Rated 3 out of 5 by Dog2003 Great Location
This hotel has a great location that makes it easy to see New Orleans; however, having two double beds instead of Queen sized beds for 4 people makes for poor sleeping. There was no place to put your luggage except on the floor. For older people that is difficult. Also, one morning the pool was green with algae but was fixed the next day.
July 30, 2014
Rated 3 out of 5 by TCFPaof Great property, service needs work.
Hotel location is great. It is generally in good shape. My room was very nice and well-kept. Service could go a long way.
Stefania at the desk was great. Other than that.
- Dock worker watched us unload a truck and didn't offer any assistance.
- Pallet driver was slow, very very slow.
- Left a note and an item at desk for my wife. She checked in and neither were delivered. I had to retrieve note and item and give them to her personally.
- Asked for crib to be put in room. Didn't happen and I had to ask again.
- Bartender during in-room reception repeated several times that we were out of time and that he had to leave and we would need to serve ourselves. Oddly, no one asked and no one cared that he was leaving, but he kept saying it anyway.
- Elevators were a disaster. Walked down 47 flights of stairs once and up 39 after waiting for more than 20 minutes for an elevator.
July 28, 2014
Rated 4 out of 5 by AirMowbs Sweating in NOLA
Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside
August 1, 2014
Rated 5 out of 5 by Marie2020 Perfect location
The hotel's location allows for the ability to walk to many places of interest and is just a couple blocks from Bourbon Street. In addition, the street car is just a block from the hotel. My only disappointment was the high cost of parking and a small frig for an additional fee, no microwave and none available. I am accustomed to the Sheraton having these amenities as standard items in the room. Staff was superior, they went out of their way to meet and exceed expectations. We had a great time, great location.
May 26, 2014
Rated 5 out of 5 by BeccaO Wonderful hotel and location!
Although there were issue with the elevators, the staff was very attentive and helpful, and they did their best in a difficult situation. I can't wait to come back! Thank you!
June 21, 2014
Rated 5 out of 5 by cubbie Great location
We went to New Orleans and stayed at the Sheraton for our anniversary. The Sheraton is in a great location, very close to the French Quarter, the River, the French Market, Jackson Square, etc. It is in a great location as it is away from the noise of the French Quarter yet minutes away on foot to all tourist attractions. We were lucky enough to get a suite and to have access to the Club Lounge. The suite was beautiful and we had a great view. As at all Sheraton's the bed was very comfortable and the room had couches, chairs, 2 TVs, small kitchen, etc. The staff at the Club Lounge was very friendly and very nice and the food at breakfast and snack time was really great. We ate breakfast there every day and enjoyed the company of the other guests as well as the staff. We had an issue with the fridge in our suite and in minutes, a new fridge was installed - very accommodating. We'd read about the elevator system in advance so different from others, we thought it was great. Perhaps the front desk could warn guests before they go to the elevators for those who do not read up on that feature in advance. Although we are not likely to visit New Orleans again, if we did we would definitely stay at the Sheraton again.
October 6, 2013
Rated 4 out of 5 by kulbuppal AACE International
I was late by one day from the cut off date for making reservation for our stay. Our group rate was $164 but I was charged $209 for being late. Although we had received a note from our association that the lower rate will be honored. We were there for three nights for Board meetings.
June 16, 2014
Rated 4 out of 5 by Kat25 This hotel was Nice
This hotel was very nice however there were some elements that needed some improvement. The elevators were confusing and though i understand the goal I did not enjoy having to push the button before getting on the elevator. The room was very comfortable. We asked for water one night and got it no problem then when we asked again the next night we did not receive the water. I had gotten multiple keys but they kept being deactivated which was annoying. The hotel would have been better overall if it had wifi. I would also have liked a ihome alarm clock instead of the standard one. Overall my stay was good but could ahve been improved.
June 26, 2014
Rated 5 out of 5 by KAJA Sheraton consistency
As has always been the case with my Sheraton stays, the service and room was wonderful. This location on Canal St. is perfect for walking or taking the trolley to all the places you want to visit. I had a great view of the river - love the full length windows!
June 15, 2014
Rated 3 out of 5 by Jeffreynei54 Trip for APSAC
The restaurant staff were unresponsive; I left after not being spoken to after 5 minutes. Three different soda machines did not work on three different floors. Bathrooms were not functional on the floors where my conference occurred.
June 16, 2014
Rated 5 out of 5 by Bootso The Staff was outstanding
The front desk was great and went out of there way to to help with any request, and where quick to solve my internet problem. The Club room staff Robert and Mika where the most courteous and professional
people, they would do anything we requested with a smile. and follow up to make sure we where satisfied.
July 28, 2014
Rated 5 out of 5 by CraigC Friendly Staff!
Thank you to Sandra B and Angelle W for hosting a great event!
June 20, 2014
Rated 3 out of 5 by Theresa512 Hotel has a great location but needs a few improvements
The hotel it's self was beautiful, great bar area with lots of local art work and photography on display. Had a pool which was nice on the 8th floor, kinda small but will do the job. Upon check in the front desk staff very nice and accommodating, she said I requested a handicap room which I did not request. I didn't want a room with the handicap tub so we ended up taking one for a deaf person (which is great they had that many options for different handicaps, including a lift into the pool).
My problems were in the room, looked clean on surface but I saw ring around the toilet, the black moldy kind (first day I thought it was markings or paint) so I didn't mention it to my husband. Third day he mentioned it, I told him that the hotel promises to thoroughly clean the room and change all bedding after the third day. So I didn't do anything. Fourth day came back to hotel and checked toilet, still hadn't been cleaned enough and they never changed the bedding, I had spilled a bit on water on bedding which left water stains. It looked like the same bedding. All in all, the cleanliness was the only problem. I wanted a clean room from the start..
June 18, 2014
Rated 4 out of 5 by Elle14 Hotel Staff Extraordinaire
Staff members from the assistant manager, front desk representatives, concierge, everyone working in the Club room that served breakfast and evening meals, and housekeeping were pleasant, helpful and accomodating. We enjoyed our stay largely due to them even though the meeting rooms were always cold.
July 28, 2014