Rated 2 out of 5 by Jen777 Location is good; nothing else
The room is so small, furniture was not placed in a functional way. Bathroom is totally dysfunctional, there is no leg room for the toilet due to supporting beam blocking one side of the toilet. The worst hotel stay ever.
June 26, 2014
Rated 2 out of 5 by NaHH Family friendly with good poolside seating
Overall hotel was okay. Kids enjoyed the pool although there were no fanciness about it. Visiting family & ourselves also enjoyed the poolside hula & Hawaiian entertainment. That's what Hawaii is about!
Some improvements in areas such as hotel parking and room categories would make this Hotel more remarkable.
June 24, 2014
Rated 2 out of 5 by KB228 Avoid this property
I was terribly disappointed with my recent stay at this hotel. The lobby was recently renovated and the pool area is nice. The rooms have not been renovated since, what appears to be, the late 1970s/early 1980s. The rooms are clean and we did have a nice sized balcony with ocean views. This property would be satisfactory (especially considering its excellent location) if not for the erradic and neglectful staff. Other guests were bonding over the comical lack of service in the pool restaurant area. When we booked tours through the tours and attraction desk, I asked for recommendations. The gentleman responded, "I have no idea. I'm from here so I don't take these tours." In one instance, we waited 35 minutes for a scoop of ice cream we ordered at the restaurant by the pool. This is only a sample of multiple instances that occured during our week long stay. Mid-week I stopped by the front desk and asked to speak to a manager. I was told the manager would call me "if he had time." This property does not meet the spg standard. It is in close proximity to other spg properties and those properties do not have the same customer service issues this hotel does. There were a couple staff members (such as the gentleman manning the front entrance) that were friendly, but it was uncommon. I highly recommend avoiding this hotel if possible. It is not worth the way you will be treated. Also, the parking garage does not have elevators and, even with your parking pass, it takes a solid 5 minutes to depart because the attendant has to copy information from your license and pass to a spreadsheet each time. It does not seem to be the most efficient way to do things.
One nice thing that I would be remiss to point out was the hotel sent a fruit basket to our room when we checked in. It was a lovely sentiment and I really appreciated it.
June 24, 2014
Rated 4 out of 5 by Stapes Excellent position
This hotel is perfectly situated to explore the shops, beach and restaurants right in the heart of Waikiki. There is a strong focus on the local culture. Rooms are starting to show their age, but are clean and comfortable. Our second stay here and most enjoyable.
June 23, 2014
Rated 5 out of 5 by Denniswh Oahu 2014
Room was very clean and kept that way by the staff who were very friendly and helpful. This was our 3rd time staying there. I asked for a specific floor and room location and was accommodated. My wife loved the view. The staff from the front desk all the way to the parking garage were excellent! Looking forward to our next stay there, hopefully sooner than later.
June 22, 2014
Rated 2 out of 5 by Vtowngirls Disappointed during this stay
Booked a room w/ two double beds and was given a room w/ a kind size bed...staff asked, "Do you two know each other?" Upgraded room resulted in one with broken furniture, chair and desk in front of closet making it difficult to use, a leaky "streaming" bath faucet, and a smell. We were provided a rollaway bed that took up a large portion of the upgraded sized room.
June 22, 2014
Rated 2 out of 5 by nicdan22 Needs improvement
Air conditioning was poor. Bed was good and so were the towels. Pool was okay. Bell hop was helpful. I would not come back.
June 18, 2014
Rated 2 out of 5 by Nonxttime OMG... Not a good experience
I was truly anticipating my stay here in Honolulu.... Though I was on the Starwood floor, I was not happy with the overall feel of the property with all the construction, the power outage and the false alarm because someone entered the parking lot with their surf board scraping the smoke detector.... shall I go on! The pool closed at 7PM... In Hawaii! Are you kidding me! A closed swimming pool?
June 18, 2014
Rated 4 out of 5 by washhouse This hotel improvements
Can't speak for the other rooms, but the mattress in my room need to be replace. I woke up each morning with a terrible back ache. The gym is great. To add a sauna would be excellent! Overall I would stay here again because its in a great location, and the hotel staff is nice and the place is clean.
June 18, 2014
Rated 2 out of 5 by LBDB The rooms were outdated.
Our TA booked this hotel. We decided to stay because the rest of the wedding party was there. The first room we had was small and cramped with a lovely view of the parking lot. The room decor was outdated. When speaking with the nice lady at the registration desk on Tuesday morning she suggested a suite on the 29th floor was available for our last three nights, at a higher rate. However, this was outdated also. I won't go into the details of cleanliness, however there were many. (Floors, hallways, woodwork, sinks, etc.). The beds and the bedding for both rooms were comfortable and the sheets were crisp. We chose to stay and not complain because of the other guests attending the wedding, however if we had been on our own, we might have changed hotels. I almost forgot. The noise was constant, from the construction during the day to the street performer crowds and air conditioning noise at night. This may be out of your jurisdiction, but the street walkers were blatantly open when returning to the hotel from the main boulevard.
June 15, 2014
Rated 5 out of 5 by JohnandEllen This is an older property but fabulous location and staff
While this is an older property, I think clients will like staying there. First a great location, right at Waikiki beach and walking distance to everything. Staff was great. We did not eat there but food service seemed fine. We had an amazing view of Waikiki Beach.
June 11, 2014
Rated 4 out of 5 by dad1947 great location in waikiki
easy access with self park no valet service
June 10, 2014
Rated 5 out of 5 by ewolff9548 great stay
visit with our son who lives in Waikiki - the Kaiulani is great - clean, comfortable and close to everything. It is our "go to" place now when we stay in Waikiki....staff is very welcoming and accomodating.
June 9, 2014
Rated 5 out of 5 by CaliforniaTraveler1 Great location, great service
It was our family's first stay at this hotel, and we will definitely come back!
Check-in was smooth, baggage service was excellent, and our room was clean and had a very nice view of the Ocean.
Thank you Sheraton for helping us have a wonderful experience at a classic location!
June 9, 2014
Rated 5 out of 5 by Kolika Paradise Found
The Princess Kaiulani met my expectations and provided me with my requested ocean view and bed choice. The interior of the hotel is being upgraded with superior taste in furniture, carpeting and pictures. The staff in the bar and restaurants was superb and the Concierge was most helpful in arranging our sightseeing trips.
June 9, 2014
Rated 3 out of 5 by Gina14 Great room
I enjoyed the hotel and appreciated the service of the staff. My room was spacious and very comfortable. The location suited my needs and was close to shopping, the beach and restaurants.
June 8, 2014
Rated 3 out of 5 by chudzy65 nice hotel
over all I think the Hotel was nice , every thing was clean, rooms could use a little updating, they were working on the Lobby , painting , trim ,etc. during my stay. Pool and beach service was nice. I would stay here again.
June 1, 2014
Rated 5 out of 5 by JR11 This hotel has a great atmosphere
The whole experience of atmosphere and friendliness made our anniversary holiday a great success and something to remember
May 31, 2014
Rated 4 out of 5 by Charliesangel My go-to in honolulu
This hotel is not brand new and will be undergoing a renovation in the near-future. That being said, it is a fantastic location and very affordable for Waikiki for those wanting to stay at a Starwood property. The staff is absolutely wonderful and the rooms are clean. I come here for work a few times a year and always enjoy my stay. Mahalo!
May 30, 2014
Rated 3 out of 5 by Gina14 Breakfast buffet
A little disappointed in the buffet. On two mornings we waited for eggs and there were no muffins or toast. The decaf coffee was not fresh and fruit selection was limited.
May 29, 2014
Rated 4 out of 5 by LUSTY great location
FRIENDLY STAFF AND A GREAT LOCATION. NICE MEALS AROUND THE POOL AREA
May 27, 2014
Rated 5 out of 5 by Cece68 Great Family Get Away
The service is good. Our room has the pool view and still can see the ocean. The room has a good space for family get away.
May 27, 2014
Rated 1 out of 5 by FlyIntl A DUMP in Waikiki
The most dilapitated, smelly, worn out major hotel chain in Waikiki that tacks on a large resort charge which is not quoted in the price at time of reservation.
As an SPG Platinum member, I didn't receive any special recognition/amenities for free because the hotel charges me for them in their omnibus "resort fee."
Room was dirty (liquid under the TV and all over the dresser, clogged bath drain, no laundry bag in the closet, and dirty carpet). Operator is rude and I stood in the "Platinumn/Gold" line for more than 15 minutes while the front desk person made a reservation for a walk-up customer.
Would I stay there again? No way!
May 27, 2014
Rated 5 out of 5 by livesinhotels Amazing staff
It's the staff who make my stay here every time so incredible. They do everything each time to ensure my stay is wonderful. Special kudos to Front Desk Manager, Jihwa. She always goes the extra mile. You cannot go wrong choosing the Princess Kaiulani on your next visit to Waikiki.
May 26, 2014
Rated 2 out of 5 by SWVADB could be so much more
We had an unexpected 1-night stay on Oahu on our way to the Big Island after some travel issues and booked this hotel on the fly.
This hotel has everything going for it but the actual rooms. The location can't be beat--one block off the beach. The pool, bar, etc.--all lovely. The staff--absolutely wonderful (I hope management is good to them, as they are this property's greatest asset).
BUT ... the rooms ... This hotel needs a huge investment in remodeling and infrastructure, and soon. You're not going to be able to go much longer on great location, nice amenities, and awesome staff. Everything is just beat up and in need of replacement. Our in-room safe was broken and appeared to have been for some time. The shower was difficult to get going, with poor pressure, and difficult to regulate for temperature. It was fine for one night, but I wouldn't have been happy to stay here a week.
This property does not live up the the Sheraton brand.
May 22, 2014
Rated 5 out of 5 by WellSatisfied A Great Place to Stay
My wife and I stayed for six nights, and we were very pleased with the facilities. The staff is very friendly, and extremely helpful in every way. The location is second to none; one is right in the middle of the action, with many good eating places only a short walk away.
The hotel is undergoing some renovations, but it did not bother us in the least; it is very well organized, with the clients in mind.
May 21, 2014
Rated 5 out of 5 by Spike666 Great Hotel
Have stayed at this hotel (5) times and never been disappointed. Undergoing some renovations at the moment so a few of the activities were not on but still a great friendly hote. definately makes us feel like part of the "OHANA" Family, every time we visit.
May 20, 2014
Rated 4 out of 5 by tg51 Sheraton Princess Kaiulani
Overall a pleasant experience. Most staff were very helpful. Service at hotel bar could be a bit better. Had to walk to bar several times because servers weren't overly attentive. All in all though, I would definately stay again. Great location.
May 20, 2014
Rated 3 out of 5 by arm14 Great Location Needs Some Work
We stayed for 4 weeks and were given an upgrade to deluxe ocean view however still cannot work out what the deluxe stood for lanai was smaller than that of the plain ocean view rooms, ocean view was partially blocked by the Moana Hotel across the road. We overlooked the hotel pool but in the evening street noise (buskers etc) could be heard. Lanai doors were stiff took 2 of us to open and close them called maintenance who oiled them which worked for a while but nearing the end of our trip they had stiffened up again! Ceiling in room was cracking, we came back one day to find a bin in the room under a crack in the ceiling, housekeeping removed the bin and told us the problem was with the air conditioning! Can't comment too much on food in hotel as only used it once because if was extremely expensive and you can eat far cheaper outside. Pool staff were very good Front desk were good and helpful. Housekeeping not 100%, I can understand it is hard but we had one day when our room wasn;t cleaned at all, our lanai wasn't cleaned for our entire 4 week stay , coffee cups and water cups were not always replaced we had to chase after housekeeping trolley most days to replace them ourselves. Safe in room was old and needed 3 attempts each time used to close it. Plus sides the location is marvelous just a stones throw from the beach Renovations are starting later this year or early next so hopefully with a new lease of life the hotel will be back to what it should be however I probably won't stay as it will probably make it out of my price bracket,.
May 20, 2014
Rated 3 out of 5 by Rosie46 This hotel is huge
I felt this hotel was just too big. It certainly didn't feel like a luxury resort. The staff was very responsive and professional but the huge crowds in the lobby and lifts was quite off putting
May 18, 2014