Rated 5 out of 5 by 96mags This hotel is in a great location
We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful.
Rated 5 out of 5 by allyn9 The renovated Sheraton New York Times Square is wonderful!
I brought my daughter for her first ever visit to NYC and we couldn't have asked for a nicer place to stay! Within walking distance of many attractions, the hotel's "service" to us was stellar. Our room was ready early and was immaculate! Though we didn't need to use them, our room had a well-stocked frig and a safe also. The hotel was super crowded, but that didn't hamper service. Our room was always cleaned on a timely basis, the concierge staff most helpful with tips and hints to make our stay even better, and each staff member we encountered greeted us with a smile and a warm welcome. Bravo Sheraton!!
Rated 5 out of 5 by dantzelsu Great hotel!
This was by far the most clean hotel that I've ever stayed at in NYC. The room also felt bigger than most. The staff were very nice and helpful. There is a gym, and it is in a great location. I would definitely stay here again and recommend it highly!
Rated 5 out of 5 by Marilyn19711 Just wonderful!
This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby!
Rated 5 out of 5 by Deb51 The hotel employees have very friendly
The bell men were extremely helpful.
Rated 5 out of 5 by Kim2000 Ideal for Business Travel
Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk!
Rated 5 out of 5 by Furbie Great location
Perfect all around. Will return
Rated 5 out of 5 by Struttgirl Great hotel, great location
I stay here frequently when traveling to NYC. enjoy the location and staff.
Rated 5 out of 5 by Uboat Excellent hotel and exceptional service
I have never stayed at a Sheraton property in Manhattan. The overall experience was beyond my expectations. I will certainly book this hotel in the future and recommend it to future business and personal contacts. Thank you for such great service and wonderful accommodations. A 5 star property for sure.
Rated 5 out of 5 by NYCSeptember Great Location
Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street.
Staff including housekeping very helpful.
Rated 5 out of 5 by cableguy1 great staff member's
Brittany the VIP manager made us feel special. Tommy in concierge is excellent and makes us feel very comfortable and attentive, and Debbie at front desk ,makes us feel welcome.
Rated 5 out of 5 by Preto this hotel has a great location
i have been staying in this hotel for more than 30 years and I enjoyed each stay.
Rated 5 out of 5 by Dave24 Great service and location
I have to admit that I was not expecting much from a hotel located near time square... but I was pleasantly surprised. Edward at the front desk went above and beyond to make me feel welcomed. The suite I checked into was great. Hotel was clean and well appointed. Best of all its close enough to all the action without having to be annoyed with the TS crowd.
Rated 5 out of 5 by scotty8 We'll be back!!!!
Wonderful hotel. We were celebrating 60th birthday with my brother and his wife. We mentioned this to front desk and they sent up wine and treats. We can't thank them enough. To say this was a memorable occasion is an understatement. Thanks again to all who helped make this a beautiful memory.
Rated 5 out of 5 by TorontoVish Location Location Locatiom
Super Location right in the heart of New York, Great Service and friendly staff
Rated 5 out of 5 by Randih Great Trip, great room, great rate!!!
I had a wonderful trip in NYC and the room was great. My only complaint, if I had to find one was the water pressure in the shower. The desk staff was helpful, the location was amazing and the beds were so comfortable after days of walking around. Would definately come back.
Rated 5 out of 5 by Gretchen A Good Night's Sleep
I loved the room at the Sheraton Times Square because it was so condusive to a good night's sleep in the heart of NYC! The bed was oh so comfortable as were the bed linens and pillows. The room was quiet and the air conditioner was working properly and was very quiet.
I will return to this perfectly-located hotel on my next stay in NYC.
Rated 5 out of 5 by Vgirls The total hotel experience was great!
All staff were very helpful. The room was clean and comfortable. I will definitely stay here again.
Rated 5 out of 5 by Gildasmom Oasis
After a horrible trip from Montgomery replete with 5 hour weather delay... on the plane ,off the plane, back on the plane and bogus shuttle soaking wet with rainwater dripping on me,we arrived at your lovely hotel. We were met by a very attractive wecoming young woman(whose name I can't remember-sorry) who had us checked in very quickly. Our rooms were so nicely done and very comfortable. From the first member of your staff to the last, everyone was friendly ,polite and accomodating. I look forward to a return stay and will recommend the Sheraton Times Square without hesitation
Rated 5 out of 5 by Grrink outstanding stay!
great location and great staff always taking theextra steps to make my stay perfect
Rated 5 out of 5 by treatedwell Incredible stay!
We absolutely loved our stay at the Sheraton Times Square. The hotel was in the perfect location, a few blocks from central park and really close to Broadway, as well as the Subway to get anywhere. The bed was so comfortable and the pillows were great. The room was very clean. When we checked in we told them it was our anniversary, so they sent up champagne, cheese and chocolate covered strawberries. Everyone was so friendly and knowledgeable. We were incredible spoiled and thank you so much for a great stay that made our time in New York fun and memorable!
Rated 5 out of 5 by NYCSeptember Conveniently located
Great hotel - just steps away from the Subway and good restaurants within walking distance. A pleasurable stay.
Rated 5 out of 5 by november1109 Best hospitality ever!!!!
From our check in, the bar, housekeeping, concierge, to check out - you have the best staff ever!!!!!! Everyone was so friendly and profesional as well. As long as the Sheraton is in New York i have a place to stay..................best hands down!!!!
Rated 5 out of 5 by KPR123 A fun surprise
Was in town for just one night and after striking up a conversation with the Front Desk Supervisor Shere F. and talking about our hometown of Chicago - she surprised us with a nice gift in the room!
Great service and will certainly recommend the hotel to others in the future.
Rated 5 out of 5 by Dollies Hotel's positives
Hotel's location was superb. Close to all attractions and far enough away from the crowds of Time Square. Beds were extremely comfortable and the room was very quiet. There was no noise from the street.
Rated 5 out of 5 by Crump3 US Open Trip
Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan
Rated 5 out of 5 by Kay67 Medical emergnecy
Everything about the hotel was great! Even the service of getting me an ambulance for a local ER. Every precaution was taken to keep my possessions safe in my room not knowing how long I would be away. I can't say enough about the great compassion I felt from everyone involved.
Rated 5 out of 5 The heart of Broadway
The Sheraton Times Square is truly in the heart of the Big Apple, so close to Broadway.
The hotel and staff were top-notch, eager to make our stay a pleasurable experience, the concierge and the bell-hops out front were a big help and very friendly.
The Starbucks located in the hotel was a big plus.
Rated 5 out of 5 NYC with Granddaughter
We had prepaid for 3 nights and unfortunately due to my granddaughter breaking a bone in her foot (12 yrs old) just before we arrived, we had to cancel the 3rd night. Ordinarily we would have been assessed a charge of 1 night's stay but the hotel manager was very forgiving and did not charge for a late cancellation. The staf could not have been nicer. Free Wi-Fi, very convenient location. We ate several times at The Maison, across the street, recommended by the Sheraton Concierge.
Rated 5 out of 5 Front desk and Door
Excellent job from Front Desk Agent Alex and Door Man Marco.....Thank you so much