Rated 4 out of 5 by LovesNewEngland Clean hotel and great location
This Sheraton is clean, comfortable and has a great location smack in the middle of Back Bay. It's attached to the Prudential shopping and one can walk anywhere from hotel to all points in Boston.
Has great fitness center/pool. Rooms are large in North Tower and beds are very comfy.
May 24, 2012
Rated 3 out of 5 by Steve83 Hotel is OK
Had a two night stay this week. Used a "suite night" award to upgrade my room to a corner suite. At checkin the girl booked me into a deluxe room. After a while of uncertainty she realized she had opened someone else's reservation. She was very friendly but did seem a bit overwhelmed.
Only two of the 6 elevators take you from the 25 floor to club lounge, which is a pain if your staying on a floor below the 25th. Lounge food was terrible.
Had dinner at the Sidebar and the ladies bar tending were top notch and pleasant. Food and service was good.
I assume the building is quite old, my suite bathroom was about the size of a closet. Floors, ceiling, and walls are thin because you can hear your neighbor talking and moving around. A/C worked well.
Location is good if you want to take a stroll down boylston street.
Had a fire alarm go off at 4:55 am and hotel evacuated. Manager left a voicemail on the room phone alerting me as to why and that he would offer 1,500 starpoints . He was honest about it, and the points posted to my account 2 days later.
Hotel was clean and staff was friendly.
August 29, 2014
Rated 3 out of 5 by MNconventiongoer Average hotel in a good location
The facilities are modest, even with recent renovations, very clear evidence of wear. The staff was kind but somewhat absent minded (dirty linens were left behind by housekeeping when I arrrived, I could not get anyone to bring me a room service menu). Food was average to below.
October 30, 2012
Rated 5 out of 5 by Dominowomblestocking Even Sandy Could Not Ruin The Experience
We stayed at the Sheraton Boston after a one week cruise to New England. We arrived at the hotel at 10.00 a.m. and had an extended stay due to Hurricane Sandy. The hotel staff (especially front desk) were exceptional and exceeded our expectaions in every respect ... Well Done!
November 3, 2012
Rated 5 out of 5 by Steve1855 Great stay
The room we had was overlooking the river. Could not have asked for a better location. The hotel has a walkway to the mall and the train. So happy there is a pool. The staff really were wonderful. Thank you to the great desk staff. Anna is a pleasure to work with.
December 18, 2013
Rated 5 out of 5 by DavidChicago Staff went above and beyond
I travel a lot for business and request specific rooms. Through a mistake on my part, I thought I had been downgraded. Although I was wrong, the hotel responded to my complaint and made sure my stay was wonderful. I would say above and beyond.
November 17, 2013
Rated 2 out of 5 by Zbss needs improvements
Nice lobby but king bed rooms are small and nothing special. During my 3 night stay, the internet failed to work for one whole day. When I contacted the front desk, I was transferred to Sheraton tech support and put on hold. After waiting for too long, I decided it would be easier to go use the internet at a Starbucks. On day two, the TV did not work at all. Once again, I contacted the front desk but this time they were aware of the problem. I was told that a service tech was on site but would not be able to fix every room by the days end. To make my stay even better, I was late to a meeting which I left 10 minutes ahead of schedule thanks to the elevator system. I waited 7 minutes for the first elevator to come and once it did, I had to wait 4 more minutes for another elevator since it was completely packed. Finally an elevator car came but of course we stopped on almost every floor while heading down to the lobby (I was on the 18th floor). Tip for those heading out to work in the morning...give yourself 15 minutes extra to get to the lobby.
May 16, 2013
Rated 5 out of 5 by NickSub This hotel is in a great location
My family and I stayed here to attend a Red Sox game. The rooms are large and very comfortable, and the hotel's location is excellent. Walked to Fenway Park and local eateries, and loved the skywalk access to other hotels and shopping.
August 17, 2012
Rated 5 out of 5 by DSJack Hotel is well managed
From the first entry into the hotel, it was obvious that the staff were well trained with a customer-first attitude. No experience during my four day stay changed my opinion. Great facility, great people and grand experience!
September 23, 2013
Rated 5 out of 5 by conferenceattendee46 Pleasant Experience
I stayed at this hotel for business. The service was fantastic. Everyone I spoke with (desk clerks, concierge, bell hops, and housekeeping) was courteous and helpful. Service was efficient as well. Overall a very nice stay.
November 25, 2013
Rated 5 out of 5 by Lancet Good location, nice staffs!
I enjoyed my stay of 3 nights in Sheraton Boston. The location is very good. The process of check-in was so fast and supportive. Especially, Mr. Lee was the best man that I've ever met at front dest in any hotel. Thank you!
November 15, 2012
Rated 3 out of 5 by Nname969 The staff is unfriendly.
Surprisingly unfriendly staff at front desk.
September 14, 2014
Rated 4 out of 5 by deerisle Nice hotel in Back Bay area of Boston
The Sheraton Boston is a very nice hotel in a great part of Boston (the Back Bay area). Most of the quest room have been renovated, and the club lounge floors are spacious. The staff is very helpful, and many of the staff recognize me from previous trips. The club lounge on the 29th floor boasts an amazing view of the Charles River and Fenway Park. Lounge guests also have access to complimentary appetizers in the bar area in the evening. The hotel has a lot of suites, so there are often upgrades for Platinum members. The only drawback for business travelers is that the hotel often hosts large conventions (especially in the fall months), so the lobby and bar can be packed at night. However, the rooms are quiet.
The location is also nice because it's next to the Prudential Center and mail. The mall has tons of shops and restaurants. Newbury Street has dozens of excellent restaurants just two blocks away.
If you're interested in a Red Sox game, the ballpark is just a 15 minutes walk from the hotel.
Good business hotel, but also great for a conference or family trip to Boston.
October 29, 2011
Rated 5 out of 5 by Roadwarrior24 Night away
This was a perfect night away. The staff truly made me feel special for being a platinum member. I will be back there in December for sure, This is really a great hotel and I would suggest anyone to try it.
November 12, 2013
Rated 2 out of 5 by rlr21 Good location - needs updating
The location is great, but not what I would from a "category 5". The furniture was very dusty and didn't have any updated features - ie iPhone hookups, speakers etc. Valet service was expensive but prompt.
January 4, 2014
Rated 5 out of 5 by Donald1 Like Coming Home
I have been staying at the Boston Sheraton (first for business; now for personal) for over 30 years. I love it -- the staff, the rooms the view, the location, etc. I wouldn't stay anywhere else in Boston.
July 24, 2012
Rated 5 out of 5 by iamgrdn This hotel is convenient to everything
I was in Boston for a conference, and the Sheraton Boston Hotel was conveniently located near the Hynes Convention Center and public transportation, which made getting around Boston easy and convenient.
November 25, 2013
Rated 5 out of 5 by dioxin14 Comfortable Stay
Selected hotel due to conference I was attending. It was my first stay at this location and I was not disappointed. The overall location as well as the hotel layout and staff interaction was very nice.
October 3, 2013
Rated 3 out of 5 by Reviewer99999 Overpriced for what you get
The double bed room I stayed in had fairly basic bathroom fixtures and a "very" small room and bathroom floorspace for the price. There is no way an extra cot would fit in the room and still allow walking space. The bed and pillows were quite comfortable though.
The hotel does a good job of signage encouraging reuse of towels to save water. But when I followed instructions and hung towels on rack, they got taken by maid service the first morning anyway. What's the point in asking customers to make the effort if the hotel doesn't bother to train the staff to leave the towels in place? I decided to hang the "do not disturb" sign on door the next day so my towels wouldn't be changed out again and waste water.
Front desk staff were mostly quite helpful and pleasant. A bell captain barked at me to keep my suitcase handle up for him when I was collapsing it at check in (it obviously annoyed him, although I was trying to be helpful).
Lounge staff was very nice and had quick service.
Overall, it's a decent hotel, but I would seek out another hotel in its price range next time based on the above.
October 30, 2012
Rated 1 out of 5 by fratkid21 Not a good night sleep
First, I landed late and go to the valet around 1230 PM. Upon arrival I sat in the valet drive for about 20 min., waiting for someone to take my car. That never happened. I honked, no valet. I finally get out of the car and the guy was in the valet office playing a game on his phone. In the room, the AC didn't work, and made a loud humming noise all night. Lastly, I was on the 28th club floor; Its now 1 AM, and there is NO bottled water in the room (not typical of Sheraton club rooms). In the morning upon checking out, the manager was extremely nice and receptive to my complaint. Kudos to the management staff, but hotel is not of SPG quality.
June 4, 2014
Rated 5 out of 5 by Zcip Great Rooms, Great Location
Pleasantly surprised, room was great, and spacious, view was lovely of the charles river, location was convenient. What more can I say, everything about our stay was lovely in beantown.
December 31, 2012
Rated 5 out of 5 by Webelags Hurricane
Your hotel handled the hurricane in Boston very well. The employees where very helpful and made the guest feel comfortable during a very stressful situation. I was really impressed.
November 1, 2012
Rated 2 out of 5 by Jaysha Not a smoke free hotel as advertised
After complaining several times nothing was done. My next door neighbor was smoking in his room and was coming into lobby and my room . No security came as I was told by front desk.
September 22, 2013
Rated 5 out of 5 by MarMac Always a pleasure!!!!
Sheraton Boston is amazing! Everyone makes us feel at home here from check-in to check out!! Chandra always greets us with a smile when we check in!! Thank you Sheraton Boston!!!!
May 31, 2012
Rated 5 out of 5 by Jack312 great location
We had a great time and unfortunately we had to cut our stay short by a day. Room was fabulous and view of the Charles River spectacular. We would definitely return again.
October 27, 2013
Rated 2 out of 5 by RdWrrior Are we now assigned roommates?
Have stayed here many times for business given the proximity to Hynes which is always great to have. However, this time it was personal and my wife checked in before me. When she did, my Platinum SPG status was not even on the reservation even though the hotel is listed on my SPG account online. Had to reconfirm status then request an upgrade. About 15 min to check in (way too long given it was already midnight) and upon putting the key in the room door, there was already SOMEONE ELSE IN THE ROOM! Sadly, this is not the first time this has happened at this property! Went back downstairs and, of course, they had no more suites available and nothing on the SPG Pref Guest floor (similar to my many prior stays here). Just happy to have our own room at this point! Worst part was no apology from the gal at check in and just a reassigned room.
Next time I'm in Boston, even if proximity to Hynes is important and its snowing outside, I will choose another SPG property. The service here has not improved over the last few years and the blunders continue to happen. If you have a choice of where to stay in Boston, look elsewhere!
August 29, 2012
Rated 1 out of 5 by ADisappointedSPGMember Bad service
As a loyal SPG member for years, this is the least pleasant experience we had so far. This hotel’s staff did not seem to care about the customer needs.
My wife did not feel well when we arrived at the hotel after a long trip. She needed a good night sleep, but the noisy AC unit in the bedroom kept her up most of the night. I went to the front desk immediately the second day morning, explained to them the situation and asked if we could get a new room. The staff claimed that the hotel was fully booked on that day (Aug 23rd), so could not help. I asked them to keep me posted if there was any room became available. They agreed to do so, but I never received any call or message from them since. I went to the front desk and spoke with another staff member when we got back to the hotel in the evening. She could not find any record of my request in the morning. Furthermore, she did not give me a solution either. My wife ended up sleeping in the sofa bed at the living room. I am very disappointed with this hotel handling of the situation. Was the hotel really fully booked on Aug 23rd? There was really nothing they could do to help?
August 31, 2012
Rated 1 out of 5 by Tiannajoy SPG Members Beware
I am currently a Gold Member, soon to be Platinum and have continued my loyalty with SPG because of it's normally excellent treatment of their members. But for the first time I was truly disappointed. Upon check in I waited in the Gold line, that had a delay which is fine but the normal check in line continued to move quickly with the non members and never considered to help out the Gold or Platnium Members. At check in, I felt rushed and unimportant. I never got offered my Gold Gift or even told the internet passwords. I checked into the room, which was well maintained and clean but over looked the cooling/heating unit of another hotel and was not the bed (1K) I had booked. Then in the bathroom, there was no soap or shower gel. I called to get some, but after an hour just gave up and went to Walgreens. It is during multiple conventions, but this is a convention hotel and I still felt that the service was below standard. I was made to question my loyalty to the SPG Program. I usually have such wonderful stays. It is clean, and right in Back Bay so on other sites I reviewed higher but for the SPG site, members don't expect much.
March 17, 2014
Rated 5 out of 5 by Steve0303 excellent hotel in convenient location
The hotel is huge, but still feels homy. The club lounge has excellent views. Location is very convenient - indoor walking to subway and public library.
July 18, 2012
Rated 5 out of 5 by waramaug Boston
This Sheraton is perfectly located for Ball Games and sightseeing. No need to rent a car everything is in walking distance.
June 5, 2014